First time going to this place and it's actually very good. It's like Jersey Mikes in a sense, but in my opinion the subs taste much better and it's a bit less expensive. It looks like either a fireman owns this place or it's dedicated to the fire department. Either way, it's decorated very fashionable and has a welcoming, friendly atmosphere to it. Definitely going back! read more

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Heard many great things about this location decided to try it out was my first time in a firehouse subs. Julie f was not very helpful even after my associate and I let her know it was our first time in there she seemed bothered that we where asking too many questions. I mean if we're paying customers where not there begging for free food. The sandwich it self was very good but because or the bad service I don't think I'll be back. read more

ALWAYS LATE for online order pickup. Very annoying and inconvenient when you are expecting your order to be ready at the time your online receipt states. As we of right now actually it is 2:08pm and my order was expected to be ready for pickup at 2:01 after it was placed at 1:51pm. Wow. Firehouse needs improvement on this element of their business! read more

Gave 2 instead of 1 star because the times I haven't gotten sick the food has been good. Got sick from here for the second time today. First time I just blew it off and hoped it wasn't true. Most severe stomach pain I've ever had in my life and hours later I'm still feeling ill. I'll spare the other gruesome details. Needless to say I won't be eating here again. read more

It was ok, I have never eaten and this was the first time trying it out. I had heard great things and other reviews made it seem like a good choice. Unfortunately the sandwich was so soggy and messy I wasn't impressed. I will definitely give it another go, but dining in next time maybe the sandwich won't be so soggy. Other that that the atmosphere and service were great. So, I will definitely give it one more chance to see if it's better. read more

Definitely the best in steakhouse I've been to. Got the philly cheese steak and it was amazing. Great customer service and especially from a girl named Hannah. Definitely recommend her to make your sub. Get her a raise! For a fact going back. read more

I love the Ranch Turkey Bacon Sandwich. They have such great Customer service always friendly. I love how they steam their bread and meat and the best southern sweet tea in town! read more

Disappointed today. We've been here many times and always get brisket and cheddar subs. Today the brisket was like eating plastic. Don't know if you guys have changed the cooking process, if that is the case we will not come in again. read more

Super friendly service and very cool decor. Price was average, yet worth every penny. I was greeted with a warm welcome and an employee even walked me through the menu since it was my first time there! I ended up had a Hero Sub (12"!) and it was just pure amazingness. Definitely my new go-to sub place! read more

Firehouse Subs - This picture doesn't do this 'Hero' sub (12") justice! It's just loaded with mouth-watery goodness!! I absolutely recommend it. - Sandwiches Near Me - Valencia, California

Working around a residential area can be tough when it comes to lunch time. FOOD: I decided to come to Firehouse with my co-workers to try the #10 sandwich, which was the smokehouse brisket with cheddar cheese. To start off, the sauces in this sandwiches are very rich in flavor. The BBQ sauce (one of their signature sauces) is a bit spicy. I personally like spicy so it was a plus for me. The sandwich comes in a medium or large. The medium size is a good portion size. The sandwich itself is about 7.49, but if you make it a combo (big soda and bag of chips), price came out to be around 11.25 (including tax). The brisket was very tender and the cheese was melted (OMG YES MELTED PEOPLE). The cheese you can tell its not store bought, which makes you wonder where can I get some of that cheese. My sub had mayo and mustard which added a little extra (uhm) to my sub. Makes you want to lick your fingers right there and then. The only downside is that there is only ONE soda machine, so if the crowd is a bit long be prepared to form rank just to get your coke. P.S they carry vanilla coke :) LOCATION: Firehouse is located on the same plaza as Barnes and Noble. Its to the right of the bookstore. It's pretty spacious and has room to sit outside and enjoy some fresh air. Next to the counter is a spice rack that holds about 20-30 different sauces. From hot sauce to bbq sauce. SERVICE: The cashier is very bubbly. I'd come again to try something else, but I might bring my own drink or something to avoid the big lines. P.S they bring your food to your table. read more

Not a fan. Never was. Never will be. The sandwiches are sloppy. The employees are oblivious. And the app order are ALWAYS LATE. I can't handle the incompetence. read more

Servives is good but online system need major update. This is the second time I placed an order on line and they didn't receive it . Not cool especially when your in your lunch break read more

They don't make their subs like they used to, nothing like the photos. Cutting back on the meat. I was disappointed

I would give them 5 but my online order wasn't ready they said they miss placed my ticket but the girl that assist me was very helpful and she took care of me ASAP and refunded me back my meal that's why still a 4 because she cared but when I got back to work late. My order was wrong, but I will give them good customer service read more

I came here after class for a sandwich on my birthday and asked for a sandwich with specifically no mayonnaise. I can eat/pick out a lot of things and usually don't mind mistakes, but I specifically asked for this, and made a point of it. I got home to find my sandwich smothered in mayo, I'm really disappointed, idk if this was on purpose, but I feel like it was. . . They put a lot. Idk if this how you treat all your customers on their birthday, but thanks for ruining my dinner. I won't be coming back. . . P.S. the cashier was nice, but the rest of the staff seemed rather rude. . . read more

Got the club on a sub and I'm not that impressed. It's average nothing special about the sub. Maybe the others are better?

First time here. The sandwiches were pretty good. A little confusing as to a menu saying MED only and the girl at counter asking medium or large. Also girl at counter didn't listen at all to what we said and then repeated back incorrectly. She was too focused on her agenda of taking the order. They already need a larger space. Watched a few people walk in, see the line and walk out. Will go back and try again. Like I said, the sandwich was good. I would have liked to be able to refill my drink, but again too many people. There was a bottleneck for the line to order and a bottleneck for drinks. A little frustrating when a refill would have been nice on a hot day. read more

Always enjoy sandwich but disappointed that many tables are dirty. Only 3 customers inside but yet dirty tables. Someone should be managing. Came back today today. Place was real clean and service was great. Great job!! read more

Normal to wait 20 mins for 2 sandwiches with 5 dedicated people in the sandwich making section the whole time? Not packed and the person in front of me ordered 4 sandwiches to go and his was done within 5 mins max. So 15 mins on top of his 4 sandwiches? When I asked the employee if it normally takes 20 mins for 2 sandwiches and 5 for 4? He said yes we are very fast here man. Well that was the nail in the coffin. I took my sandwiches that were already cold in the bag to the register and said I don't want them. I will not even try to come back. Hype hype hype fake reviews, mine might be just a bad fluke... but it's real. GOOD BYE THX FOR NOTHING. read more

I love firehouse subs! My favorite sub place. Definitely need to put one in Bakersfield even know I don't live there anymore.

Stopping in Valencia for the night. We where hungry and looking for a place to eat. We saw this place and stopped. The sandwiches are amazing. The customer service was excellent. We had a great experience. The food was great. read more

We ordered for delivery, and while the food we did receive, that was correct, was good... it was not that good to justify the cost and bad experience. One sandwich and chips wasn't delivered at all, almost half the order had substitutions we didn't approve. They apparently tried to call but the call was missed, but that means you just don't deliver said items and not charge us. It doesn't mean make substitutions willy-nilly. Not only were the substitutions things we don't eat/drink but they were still charging us for them. We had to go through the process of getting a refund. The sandwiches were poorly put together, two not as we ordered, and very small. I mean SMALL. I can think of another sandwich chain that gives twice the size for a "small" and the food is just as good(and for some sandwiches, cheaper). The sandwiches at this place are 3 1/2x2 1/2. Yes I measured! I couldn't believe I was forking out almost $6 for something that should be on the kids menu. I was hard pressed to think of whether or not we would bother trying them again, but after seeing other (and recent!) reviews on here I'm almost certain no. Why? Because the owner addresses these reviews saying basically, "we're sorry, give us another chance" but clearly they are not making any efforts to change things on their end. It's clear they don't care, no matter what they say. Words are wind... The only reasonI gave this two stars instead of one is because the broccoli soup was good, and my mother enjoyed the meatball sub. read more

Love the sandwiches mostly get the turkey with mushrooms the engineer. I don't understand the rewards program waiting for my free stuff. Like the lil kids fire fighter hats and the mission. However don't get soup it's misleading more like progresso and less like sprouts or Whole Foods as the picture is misleading. Other than that love it! And nice staff always across locations (Cali and Indiana) read more

This is the best place ever great food great service you have a choice to eat inside or outside on the patio large parking lot I highly recommend this place read more

Firehouse Subs - Sandwiches Near Me - Valencia, California

Little ridiculous -Two small Subs, one small bag of chips and one medium drink for $20.00 ? And NOT that great! I'm sure I will Not go Back! read more

I attended the 'Sandwiches With The Santa Clarita Valley Sheriffs'" event yesterday (4/27/22) at the Valencia location. It was the first time I had been there and I was so glad I did! Not only was the conversation with the Sheriff's Deputies so informative, but the subs/food was fantastic! I ordered the "pair" of small chicken grilled sub with caramelized onions/extra provolone cheese/ honey mustard dressing (besides the "normal") on wheat bread with the mac 'n chs side dish as it's originally prepared. PERFECT choice! The mac 'n cheese is right on and very filling. I also picked the Cherry Limeade Light Sparking drink. I figured I may as well try everything new! I am SO happy with my choices and encourage all to check this place out. The internal décor is exceptional and - I have to comment on this - the restrooms are clean and as up to par as the other décor. I WAS impressed! PLEASE Support this location as well as the SCV Sheriffs Dept! They are dedicated to keeping us safe and it takes a special person to be one! read more

I love the look of the setting here! The employees are also very polite and friendly However, I was not a fan of the sandwiches...mine was too hot that all the veggies were hot and soggy. Probably won't come back here read more

Great Firehouse ever I would recommend to family and friends. Prices are great for the good tasting subs come by and enjoy the great food.

The Firehouse sandwiches are great, no complaints on the quality of the food. However, I had a negative experience with the manager on duty the day of my visit. I somehow, my mistake or the attendant at the register, ordered the wrong size sandwich ( small when I wanted a medium). When my sandwich was brought to the table, I advised the waiter that I wanted the medium and not the small. My receipt indicated that I had paid for the small sandwich. The line to order another sandwich had grown and waiter said he would take care of it. He took the sandwich back, returning a few minutes later. The waiter advised that his manager (Jacob) said that if I wanted another sandwich I would have order one. I would have to stand back in line, order a sandwich and wait for it, while the group that I was with finish their meal. In my opinion, the manager should have talked to me in person and given me the chance to pay for another sandwich without standing in line. When I confronted Jacob in person, he gave me the impression that he thought I was trying to scam a sandwich out of him. Jacob needs training on how to deal with customers. He is confrontational and does not understand the importance of customers to a small business. read more

Very busy which is to be expected when a new restaurant opens in Awesome town. Everyone wants the "newest" food. I ordered the club with no ham. That was a little confusing for the cashier because I wanted all turkey and no ham. After that was figured out, it took about 15 minutes to get my sandwich. It was fine, I'm not a huge fan of toasted sandwiches, I'd rather have a cold sandwich. Anyway, no real complaints. Its fast food. It was a lot tastier than Subway and the bread was very fresh. read more

First time here. I had the New York Steamer, which is a really yummy sub! Good size, GREAT flavor. The employees greeted us when we walked in and were very friendly when they delivered our order to the table and then offered to take our trash. Great find! read more

Firehouse Cranberry Turkey sub! Yummy and it's here for a limited Time! Service is fast and the staff always professional!

Been wanting to try this place after seeing all the commercials on t.v for sometime now. Well I got to say I had much higher expectations for their food after getting a ringing endorsement from my buddy. My family ordered 3 different sub combos for around $30. I got the pastrami/corned beef and the wife got the beef and cheddar while my son went with meatball. The subs are prepared the same, steamed meat on toasted bread. The meats were so plain I could not tell the difference between pastrami-corned beef- and the beef if I were blindfolded. I asked for thousand Island dressing instead of Italian, they didn't have it. My sandwich was so dry with only a whisper of mustard and pickles were only on the side. No side dishes, unless you call bagged chips a side dish. It was bigger than subway, but less tasty. Next time I will stick with Jersey Mike's for someone who knows how to make a great sandwich, Aloha read more

Firehouse Subs - Pastrami/ corned beef - Sandwiches Near Me - Valencia, California

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I have driven by firehouse a number of times. I frequent the Barnes & Nobles. Tonight I decided to try it finally. I walked in around 9pm and the place was empty. There were three employees behind the counter. Everyone greeted me when I came in, which makes the later part of this story more stupid. All young men and a young woman doing some cleaning. As I approached the counter the young woman stepped behind the counter and took my order. She was very helpful and answered all the questions I had. Awesome employee. I get my chips and drink and take a seat. I'm waiting, and waiting. Then two other customers came in and were standing at the counter. I still hadn't got my sandwich. I'm not really one to complain so I went up to the counter. One of the guys behind the counter was making the sandwich of the customer that just entered. I'm a reasonable guy, I thought maybe they just forgot to bring it out to me. They told me they would but no big deal. I'm looking at the guys behind the counter but they're talking amongst themselves. The woman who helped me before came out of the bathroom and I asked about my sandwich. She looked perplexed and asked if they'd made it. They had no idea what she was talking about. Honestly, I'm not sure who is to blame. Apparently, she took my order and no one made the sandwich. I sat there for a good five minutes before the second customers even came in. So they say they'll make it right away and they apologize. I go back to my table a bit disappointed. Soon after, another employee, I guess the manager, comes out and apologizes for the poor service and gives me a coupon for a free sandwich the next time I'm in. This was a nice gesture. Finally my sandwich comes out and I eat it. It was pretty lack luster. Jersey Mike's or Togo's nearby have better more interesting sandwiches. I finished my sandwich and left. Despite the nice offer from the manager, I left he coupon on the table. I realized after the poor service and the lack luster sandwich I would never use that coupon. read more

Well this is our first time here because we've heard great things about the food, but unfortunately the Shift Leader Mark was rude and impatient. We even told him that we were first time customers. I hope the food taste better than the service. read more

Fun new sub place in Santa Clarita, especially if your a firefighter fan. They specialize in hot subs. I am more of a cold sub person but the family loves warm subs. Next time I go I will have to see if they will make a cold sub. They have many house special subs. They enjoy the turkey/ham combo. The large size is huge. Their bread is soft and great, even better if you like a wet sub. The have a coke machine that offers a variety of different sodas. They also offer a variety of teas. Kids get a plastic fire hat, which is fun. Looking forward in going back and trying a different sub! Also, fun firefighter memoriabilia to view while eating. read more

This is pricey for a sub place. The staff is awesome though, very patient in explaining stuff to us. But the time we were there, our order took more than 15 minutes which puzzled us because there were only about 12 people in there including myself and hubby. Sub tastes good, Jersey Mike's quality. read more

Came here with my husband and mom. After walking past it a few times and seeing the commercials, our interest was piqued. The service was fast and the employees were courteous. I even dropped my sub when the employee brought it out to us and they were so kind and didn't make me feel bad (even though I was super embarrassed) and quickly brought me a new one. Subs were good! We will be back! read more

Been here once only and liked their subs! Really tasty and generous size! Will definitely come back here again!

Everything was delicious! We ordered the hook and ladder, engineer, meatball and a bowl of chili. Subs were hot and EXACTLY as ordered. Chili was a bit spicy for our daughter but perfect for my husband and I. We will be back soon. Service was great! read more