I like that breakfast ends at 11 and not 10:30 like other places…read more Decided to dine in today. Same humanless experience. Clean dining area. Clean restrooms Plenty of parking. The end

I have been complaining to the store owner for over seven months now and absolutely nothing has…read morechanged, so I figure I'll let the community know what McDonalds thinks of us in SCV. They apparently have so much business they could care less about this problem. Below is yet another letter to the owner along with pictures of the drive-thru screens mentioned below. Anyone thats been here knows exactly what i am talking about. Last email sent 4-20-26: So here we are SEVEN MONTHS from the last email I sent regarding BOTH of the order line screens at store 31292, and you have done NOTHING. The very few times I have been through this line to get a drink (because I cant read the screen) I have asked the cashier when this is going to get fixed? And am told they have no idea but people complain about it all the time. No kidding.... How do you justify not repairing your main source of income at this resturant is beyond me. Fast forward to today.. Geee it must be fixed by now right? NOPE. So because both screens are broken, the line I am in, BOTH screens are dead, the guy in front of me sat there on his phone and did a mobile app order for the entire car while I sat behind him waiting, and the left lane passes FIVE cars through! They only have one screen completely broken If you're not going to fix this, fine. I simply wont go here any more and will write reviews about this property in my spare time, and I have allot of it. Its absolutely incredible that you people run such a crap operation for the drive through. FIX IT! Here ya go. There are BOTH of the broken screens. What makes this so hard? image0.jpegimage1.jpeg (pictures below) RESPONSE (note the date) On Sep 16, 2025, at 8:59AM, Feedback Mcmarro (feedback@mcmarro.com) wrote: I am sorry to hear about the situation you have gone through, I extend my apologies for your experience on this visit. I will direct your message to address this incident, and for management to follow up with this project. PREVIOUS EMAIL: On Mon, Sep 15, 2025 at 1:11PM wrote: This menu screen has been out for MONTHS! How the hell do you expect people to spend money at your store if that can't see the menu? Get it together!! ---------------- (End email) Enough said. Why I continue to go here is frankly beyond me, but now this is a quest. Of all the drive-thru fast food restaurants I have been to anywhere, I have never seen one the refuses to fix the one thing that helps customers decide how to spend their money.

The kitchen exhaust doesn't seem to be working. It's Smokey as hell in here. Also no air…read moreconditioning. It's F'ing hot in here. I come to dine-in and get away from the heat. All the tables and chairs are dirty. It's a Sunday afternoon. Won't be back to this location if I can avoid it.

Ok so, spur of the moment stop driving from LAX to Palmdale. I couldn't take the hunger anymore…read moreand opted for a burger to fill me up and this place popped up adding two miles and reviews seemed decent. Well I'm not sure what the complaints were before but I have none. The place was fairly crowded for a Sunday. There is indoor and outdoor seating which I appreciate the option. You get your own drinks and the strawberry limeade was really good not too sweet. The service moves quickly. I ordered on the kiosk because I didn't know what I wanted and wanted to study a little bit. You have the option of ordering kiosk or at the counter. Received a text saying my food was ready. Like that's a lot because the noise level is elevated with all the customers chatting amongst themselves. As a hearing disabled individual I appreciated this option. Definitely a stop for another trip.

Great breakfast burritos here…read more Don't get regular burritos. My asada burrito was all lettuce, wasn't very satisfying.

Wow! So my favorite burner in the world used to be at the Charcoal Pit in Wilmington DE. That has…read morenow changed after 45 years to HERE! The service was amazing, the location is so clean and the absolute best burger and fries ever! Sincerely, Ray-Valpak

Based on today's experience. 1/24 at around 8:20pm:…read more Service and food was 5 stars. The young lady that took our order was very friendly and very patient with our coupon order. Dining room was very clean. No funky smells. And just a very pleasant environment.. There was plenty of parking out front. Our order took less than 5 minutes to be done.

I love Popeyes. But this particular location everyone should avoid. It's obvious this owner had…read moredecided to gain max profit at the customer expense. The owner sources the smallest and cheapest chicken yet charges the same price as other restaurants. Owner if you are reading this it's obvious you're a cheat and rip off the customers. Your chicken is in direct contrast with other Popeyes restaurants. Folks go to the restaurant on Lyons. The chicken leg is literally the same size the hot sauce pack.

Always a great experience. Hits the spot everytime. The staff is wonderful and always…read moreaccommodating. They are trained very well and gain tremendous experience. I highly recommend.

Came in this morning and ordered in person the food came out ASAP hot n fresh just how I like it…read morebaby!!!!! My son is pretty heartbroken that the kids play ground is remodeled recently; for more TABLES SPACE.

Amazing food and customer service especially from the man the myth the legend mike great guy he's…read moresuper welcoming and is so nice.

Ordered through Grubhub this past Saturday: I had the Cranberry Brie sandwich and came with a side…read moresalad, vinaigrette dressing. The cranberry Brie is made out of roasted turkey meat,French Brie(best cheese ever) housemade cranberry chutney, arugula, and herb aioli. My sandwich arrived on time, warm and Brie melting which was delicious. I didn't feel heavy afterwards and it satiated me. The side salad is simple yet delicious once you add the dressing on top. Overall I enjoyed my meal and you can't go wrong with urban cafe they offer many varieties.

Wow! Amazing combo plate!!! Food was prepared fresh and was…read moreloaded with meat. Lots of flavor and definitely worth its value. Will be coming back here. Also the location is very clean and the staff are friendly and attentive!

So good everytime! I get the chicken and pineapple with vegetables and it's delicious. Next time…read moreI'm gonna get extra vegetables or maybe even a vegetable bowl because they're shredded and cooked just right.

I thought this Jack got new management? I could be wrong, but I don't really see any improvements?…read moreThe only thing I've noticed is that they now charge for sauces. I thought this used to be a McDonalds thing, because even as of lately, McDonald's doesn't even charge me for sauces anymore. The only reason I am giving this review 3 stars, is because every time I go into the drive-thru, the person at the window is always very nice. The customer service is good. It's a shame that the management here is nickel and diming for a sauce. This Jack in the Box is conveniently located off the Via Princess exit, I think I will be driving a little further to the Jack that's on Soledad Canyon.

I just got home (which is right around the corner) only to find out that half of the food I ordered…read morewas not in the bag. I come to this one a lot because it's so close to home but just because it's later in the evening doesn't mean the service should be worse than during the busy times.

Omg this chicken was so good I got the family meal and the chicken was so e of the best I have ever…read morehad. The biscuits were also so e of the best I have had. The fries were a little strong but still good. The workers that were working were really nice I gave us our food quickly. An it was conveniently located in a gas station. 10/10

I come here often…read more Sometimes as a deliver driver, and mostly as a customer. There is one employee is BY FAR the best employee/server I have ever encountered. She is patient, kind, informative, and efficient. Sadly, I am not remebering her name. I want to say Natalia. I will double check. I also have been impressed with the quality of food and overall service. I am NOT understanding the negativity from the other reviews. Trust me, I am here about 4x a week. Top notch.

I rarely leave negative reviews, but this experience was extremely disappointing…read more I had just been discharged from surgery and stopped at this El Pollo Loco on my way home to get something simple--a salad and chicken. Unfortunately, the service and food quality were unacceptable. The employee assisting me was rude from the start. When I asked for creamy cilantro dressing, she rolled her eyes and told me it was extra. I immediately said that was fine and that I would pay for it, but she shut the window on me before I could say anything else. When I received my food, the chicken was badly burnt, the lettuce was old and wilted, and there was no creamy cilantro included despite the interaction. I had to pick through the chicken just to find edible pieces. Given the attitude I was shown, I did not feel comfortable sending the food back. This was by far the worst experience I've had at an El Pollo Loco. I'm sharing this so the owner and management are aware that both customer service and food quality at this location need serious improvement--especially when serving customers who may already be having a difficult day.