We came in for dinner and a couple of terrible customers were in front of us and the manager was so kind and patient even as the customer is standing in front of him berating him. Food is delicious. Great customer service. read more

I ordered the smoking honey chicken melt on garlic bread and when I got to where I was going realized it was not on garlic bread but they had charged me for it so I called back up to the store and the lady was very nice she took my name and told me that I could come back when I came back to town and they would remake the sandwich for me. Today I made it back to town I went in even with my receipt and explained what I was told and there was a blonde haired lady that was pretty blunt and rude and told me that the other girl lied to me and they cannot remake the sandwich they messed up even after I was told they could and drove all the way back from Gainesville to Sherman to get it. The lady asked me if I brought the sandwich back with me and I explained no I wasn't told to or I would have and basically she told me well then tough there's nothing they can do about it. I've never had problems with this location in the past but the lady that was in there today with the longer dirty blonde hair was very rude and did not fix the order they messed up for someone who was a loyal customer. read more

We have enjoyed Firehouse Subs at various locations in Dallas for years and were eager to dine at the Sherman location. Unfortunately it was a very disappointing experience and we won't be back. The restaurant was dirty and unkept. The staff was less than welcoming and we waited over 20 minutes to get our meals. They prioritize"to go" orders over walk ins. With other options in Sherman like Jersey Mike's, this Firehouse Subs has lost a customer. Contacting corporate to share our experience was an impossible task as well. read more

Slowest service ever. Stop talking and start making. Manager kept talking to one lady. The 3 fixing food are either new or just don't care.

My tummy was grumblin for this grub today, I went in happy with a 50 dolla bill but couldn't pay because it was over 20 had to get my card which luckily didn't decline, my sandwich came out cold! (I ordered it cold) luckily they had Mrs Vickie's yummy chips to take with me. read more

Firehouse Subs - Sandwiches Near Me - Sherman, Texas

See all

Subs are all lettuce, tiny amount of meat, total rip off. I will never order from them again.

Do not place an order past 9. :00, the store closes exactly at 9:00 p.m. This place has amazing subs, ranking at the number one spot for subs in my opinion read more

As evidenced by other reviews on this page, and my own, calling out poor service is important. This was my first time here after living here a year, but that's really just because I don't think about having Firehouse. I should because the food is fantastic. The sandwich I bought tonight was delicious. But that is where the positive feedback ends, and the reason for 2 stars instead of 1. First, online ordering (and thus, rewards) are advertised everywhere, but they don't take online orders or rewards. Second, I walked in and was the only person at the counter. All 3 of the ladies working there were moving like slugs and kept looking over at me with apathy and a complete lack of desire to take my order. One of the ladies drew the short straw and rolled her eyes while wandering over to the register. She stood there, didn't welcome me, ask me what I'd like, nothing. Just silence. So, I started placing my easy order. A club sub with mustard only on wheat and a combo. The same person made my sandwich, moving at a snail's pace, hands me my bag, again says nothing. I leave and go out to my car. It's slathered in mayonnaise and missing the bacon. I return it, tell her that she put mayonnaise on it and forgot the bacon. She looked at another worker and said "I didn't make it". But...she did. The other person made it perfectly and, again, it was delicious. I know that hiring is a dicey situation now and getting quality candidates is likely almost impossible in Sherman, but as many other reviews say the same thing, slow, rude service, means that this place isn't likely to be here much longer if the owner continues to ignore it. I'll eat Firehouse again, but not here. This just wasn't worth the time or money. read more

I'm not the person to leave nasty reviews on business but this is a horrible ran business I went to go get food waited 15mins just for someone to take my order we got seated and waited a hour before I kindly asked how much longer since I had to return work and they told me I was the next person so I waited 15 minutes still nothing and then got told they never made my order after 45 more minutes of waiting finally got my order and quickly left to eat and go back to work my order was not right it was a tiny sandwich and my order was $45 as well as the sandwich was cold and soggy from it sitting read more

Was told to come back because they had too many online and catering orders. They even win as far as to suggest we eat somewhere else.

Don't even think about coming here unless you have massive patience. 6 people behind the counter and slowAF. About to get my money back. Please shut this one down corporate. Making Firehouse Sub NAME look like crap. Put this dumpster fire out because it's 5 alarms at this point. Totally engulfed in sadness read more

Riding that rollercoaster downhill really fast. I haven't visited here in a while and now I remember why. After ordering, we waited almost 30 minutes for the ice machine to be refilled... after several customers had asked about it. Their bread was old & dried out and the flavor of the sandwich was bland, just not there like it used to be. Disappointing visit; hope things start to improve soon! read more

I wanted a meatball sub late in the evening - 8:20 pm. I called with 30 minutes until close but no one answered, my wife also called for me but no one answered. I tried the app but it wouldn't allow me to order. I drove to the store and the door was locked at 8:46 with a customer inside. The GM opened the door without identifying herself as GM and we spoke about no one answering the phone. She said it was in the back and on silent...? That was just an excuse for not answering the incoming calls. A restaurant associate told me that the woman who answered the door was the general manager. She offered for me to place my order. I attempted to order a meatball sub and learned that it had already been put away for the evening. I ordered my wife a hook n ladder and left very frustrated. The general manager displayed an extreme lack of responsibility to her commitment to the store and the corporate set hours of operation. She also displayed an absolute willingness to make excuses and lie about the ability to answer the incoming phone calls so customers could place orders. It also seems obvious that she prepared her restaurant to close early and so shut down many of the food options extremely early and against company policy. My wife manages a restaurant and they do not behave in such manners. Integrity is the backbone of all business and this GM had none. I am wildly disappointed. read more

Firehouse Subs - Call Log - Sandwiches Near Me - Sherman, Texas

See all

This one's always a favorite for sandwiches. Good steamed sammy's and they support our first responders. I'm a creature of habit here, always the Hero sub, with olives and bell peppers added. These definitely need salt and pepper at a minimum. Always moist and always good. read more

Firehouse Subs - a man at the counter - Sandwiches Near Me - Sherman, Texas

SLOOOOOOW SERVICE!!! They supposedly had 4 people behind the counter and 20 people waiting. Crazy!! Worst attitudes read more

Jesus. Such a shame. Kids working and to busy flirting with a customer to acknowledge us or take our order. She literally just stared at us when we walked up to the counter. Like, hello chick, stop flirting with the previous guy and do your job. He ain't in to you anyways honey. I used to come a lot but the staff has become a joke. Won't be back. Such a bummer. read more

Food was not up to standards service was not suitable was refusing people and the food was cold will not be returning

It's 105 degrees today, and I was just charged $3 for a drink and the ice machine is broken. I wouldn't have paid $3 for a warm drink... meanwhile 2 managers sitting at a table at 12:30pm lunch rush, could care less about ice. If anyone with an ounce of business sense worked there, they'd go 1/4 mile down the road and get ice. Incredible. Meanwhile, besides the 2 top notch managers, 4 employees behind the counter and it took 15 minutes for me to get my $18 sandwich. Food was ok- the business... pathetic and overpriced. read more

There is NOTHING FAST about this place. Sitting here waiting now for over 20 minutes on my order of 3 medium sandwiches, as I watch 6 employees behind the counter standing around talking about everything other than work, moving slow as can be. I have only seen 3 orders come out in the time that I have been here, and watched those customers walk out upset at the amount of time it took for their order to be ready. read more

Firehouse subs is my go to lunch place! Stopped in today for lunch and my food was delicious! The lunch crew today was fantastic, the tall guy who has been there forever was helpful and patient with me while I ordered. read more

4 employees behind and the counter and no one interested in taking our order or making our food. Was over charged for combos we said we didn't want. Now 30 plus mins after our order is placed and still no food... clearly not interested in customer service here. Do yourself favor and go elsewhere. read more

For some odd reason the management lets their personal feelings get in the way of dealing business with customers. Today i was missing a pickle spare as well as my sandwich missing the majority of the meats ridiculous in my opinion Baffled to believe that the people working really have their own vendetta's read more

Dear business manager... I'm kind of a stickler for treating customers properly... I just retired but I was born with the ability to create successful startup companies... I started 6 in my 35 year career and the key is how you treat the customer on the phone and when you're eyeball to eyeball. You have a young man with an attitude and I guarantee hates his job there. He also leaves negative energy with the customer as they walk out the door... I will never take that energy with me again.... Put a 'shopper' through there and he will have a paragraph written on him. read more

Wonderful sandwiches. Nice and fresh. Made while you wait. One sub is enough for two

Never again. I wish I had read these reviews first. I ordered online at 8:15pm and arrived at 8:20. There were only 2 other customers who had already ordered but were waiting on 2 sandwiches. One worker quickly told me that they were out of turkey, and olives and napkins and... I told him we had ordered online. He was clearly disappointed that I had already placed my order. There were 4 people working, rather there were 4 on the clock. One teenager was the only one working. The manager was walking around doing nothing. Our 3 sandwiches, which cost $48 with chips & drinks, were finally ready at 8:40, 25 minutes later! They made a total of 5 sandwiches in over 25 minutes. Once we got home, the order was not accurate, the bread on my sandwich was burned and there were no pickles. I will not waste my time or my money here again! read more

They had no soups available so I didn't get my soup that was the reason I ordered from them. The "hot" sub I ordered was cold and soggy. The Mac and cheese I substituted for my soup was a cold blob of noodles and cheese. Horrible food. read more

Absolutely the worse service and waited over 25 minutes for 2 sandwiches. We just got our money back and left. There was at least 8 people that walked out because no one would take their order. read more

The food is not the problem. They are polite as well. My problem is everyone working here must be attached to a plow or anchor. I'm my experience, you can add at least 20 minutes to whatever time their app says it will be done. I have never seen anyone or anyplace take so long for a sandwich. read more

I came here before work and had 20 minutes before I needed to leave. I paid for my sandwich and watched 4 people take 20 minutes to not make my sandwich. I was already late to work at that point and had to leave without my dinner. Slow with no sense of urgency. read more

Sherman firehouse would get no stars of possible. They are rude, the place is trash. They refused to serve us because it was 30 minutes before closing. Someone needs to do something about this place! read more

We went for a little ride up towards Sherman for a cool lunch in Loy Lake Park. So we ordered online via the website. She had a medium Roast Beef and I had a medium Steamer. Both were very good. When we arrived, the "online pickup" area wasn't clear, and in fact there was a table probably where it was previously...anyways, they directed us to it after supplying the drink cups/straws. Service was very good, but the hidden online order area...well to me that cost them a star. Place was very full for the amount of tables they had available, which is good. I'm sure when things get "back to normal", they will get that 5th star on our next visit. read more

Thought we would give them a try for takeout. Walked in to order, then walked out. They had to have at least 8 to 10 workers working side by side, walking back and forth, working fresh food items behind their bar without masks, some without gloves. So much for caring about their customers. I guess masks were just too much to ask for. Should have taken a photo, sorry. read more

Ordered prime rib sub, after 30 min wait was told it was frozen and couldn't serve, to choose something else, wouldn't give refund said to choose another sub, have made several attempts to contact through corporate still no luck with any contact. If you enjoy long waits and poor service this is your place read more

Rude staff. Food had no flavor. Meat was cold. Not your typical Firehouse Subs. Don't waste your money at this location.

I came to pick up a DoorDash order. Was supposed to have it picked up by 10:45. The store opens at 10:30. But when I got there the door was locked still at 10:40. They finally opened the door after 4 mins standing outside. Get inside and they just walk around no eye contact or words exchanged asking if any one needed help. At 11:00 I'm still waiting on my DoorDash order so I have to call the customer. He didn't sound too happy. Still waiting at 11:05. I asked them prior if the order was ready and they just say workin on it. That there was an order ahead of it. read more

Terrible service. Took 40+ minutes to get our food. 10/10 do not recommend Workers were very unpleasant. read more

The food was good and the place was clean but the experience with the staff has ruined it for me. We showed up an hour before closing and two of the staff mouthed off multiple times of us being there so late. Incredibly rude and smarting off plenty loud enough to hear. We left 20 minutes till it closed giving them time to clean up. Telling a customer they are going to make you stay late and how inconvenient that is for you isn't very professional specially when they are leaving. read more

Just waited an hour for a sandwich but it still wasn't ready. Got a refund. Worst customer service ever. Place is nasty dirty

I placed an order for 7 combo meals (not a small order) through Texoma Delivery. The delivery service was great. Firehouse managed to get all 7 drinks, all 7 bags of chips and only 6 sandwiches. It was a co-worker's sandwhich that was left out so I gave her mine. I was irritated but not mad. It's a Friday, things get busy and things happen. I did want to notify Firehous though because how can you improve or fix things if no one tells you anything is wrong or something happened. The combo, by the time you added tax to that combo, it was almost $20 so I also felt that they should know that it impacts someones wallet. Not that THAT should matter. I attempted to contact Firehouse. Afterall, the delivery service didn't package it up, Firehouse did and THEY left the sandwich out. This is where I got upset. I called - 7 - yes seven - times. The phone rang and rang and rang. The first three calls, I hung up after a dozen or so rings. I was giving them the benifit of the doubt. It was lunch time so they were probably busy. I have ordered via phone on my way home from work before and I know sometimes they are busy and just need a few extra rings - I was not trying to be a pain. The next four calls however, they would let it ring and ring and then pick it up and hang up without saying anything. I know they picked up, I could hear them in the back ground. To not say a word and just hang up is horrible customer service. They didn't know why I was calling. I could have been calling about a catering order for 500 people. They just hung up. Its not just rude, it could be costly! Firehouse is my favorite sandwich shop but I am debating on wehther I want to support that attitude and behavior. I feel like the more we support it, the more they take it as acceptable. read more

Would give less than the one star if I could. It's evident no action is being taken on all these negative reviews because I too had an issue with night shift. My family and I arrived at 8pm. Sign on the door and online both says they close at 9. We were told it would be a 20 minute wait for our food. Which wasn't terribly upsetting. We decided to wait and took a seat and waited. They asked us if we wanted to dine in and we told them we did. However at 830 when our food was finally done it was given to us in bags and we were told verbatim that we would "have to take it to go because they were closing". As soon as we walked out the door they turned off the open sign. Had we known we wouldn't be able to eat there we would have loved to have spent our money elsewhere. I hope that eventually someone with enough authority sees these reviews so some changes can be made. read more