Bad customer service crystal was one of the employees she was very rude and disrespectful when ordering she was very snappy and rude she proceeded to make wait ten minutes when my order was already done read more

This is one of my very favorites. The gluten free sub bread they offer is actually very tasty when heated. I have been to this one a few times. I've always enjoyed my food and the service. read more

It was very disappointing Walking in there but we order and wait 20 minute.Just to get awful sandwiches my sandwich had no cheese on a ham and cheese sandwich, my sisters sandwich the hoken ladder had white instead of wheat bread and it had no cheese it had tomato on it when she ask clearly for no tomato.My mom can't have mayo and they added extra mayo which is unexceptional.Then we call to take to tip and the gentleman is extremely rude and disrespectful.Dont go their if you want a nice lunch. read more

Took a friend there today for lunch. Bad idea. It was the smallest sandwich with hardly anything on it. Even the pickle was pathetic. Usually Firehouse is the best, but the Firehouse in Rogers is not a good choice. The sub sandwich I got there today was pathetic. I will keep going to the Firehouse in Bentonville. read more

I've eaten at FS all over the country and it's always been consistent, this location isn't up to par for them. Half of my Hook & Ladder had no meat on one side that was smashed flat and the other half had all the meat. The mayonnaise that typically makes the taste pop was nonexistent. Next time I'll go next door. read more

Firehouse Subs - Flat side of sandwich - Sandwiches Near Me - Rogers, Arkansas

Not my deal when it comes to food options. Looked fine and smells ok had a sandwich it was plaine. But I don't blame the place I would be a un fair judge so try at your own willing. read more

The good- the food is always on point sometimes they forget the pickle on the side but that's not a big deal when you eat in. The bad- wait times can be a lil ridiculous sometimes I've had to wait up to 30 mins for my order that was already supposed to be completed at a specific time... read more

Firehouse is a pretty good place to go, but their systems are a bit outdated to get your food to you. They are slow to get your They are also overpriced when compared to their competitors. read more

I was in the area and craving a good sandwich. Since I typically go to subway, I thought I would give Firehouse Subs a try. After seeing a couple people in the drive thru, I decided to go in and get a sandwich to go. Medium ham and cheese and a small pickle for $8. The honey ham was very good. I would consider eating here more often if cost was lower. I had no issues with service or to timeliness. Giving a 4 stars because I would say this place is "average". Nothing bad but nothing great that stands out either read more

Firehouse Subs - Honey ham- medium - Sandwiches Near Me - Rogers, Arkansas

If actual firemen worked this slow, everyone would be dead. Unless you have immaculate patience, go somewhere else.

Always enjoyed the wide range of sandwhich options. They also have a great selection of softdrinks with modifiers. Out of the many visits this was my first time at the drive through. Not their specialty as it's a window you drive up to and place your order so it can backup. The best part of the visit was the gentleman at the window. Number one in attitude and customer support. Don't know his name but he was working at 12:30 on 7/21/21. read more

i have always loved firehouse subs but i will never go back to this one. i ordered a plain turkey and cheese toasted with a pickle. what i opened when i got home was a cold, stale, ham sandwich with no pickle in sight. i literally put two things on my sandwich and they got 50% of it wrong. the store was completely empty when we got there. i actually don't think they even tried. read more

I really like the food and the fact that they help firefighters acquire much needed equipment. Please stop by and check them out.

Have been here multiple times and to many other Firehouse locations. This is by far the slowest location. Really doesn't make sense. Not sure what they are doing back there but the staff seems pretty incompetent. Not coming back to this location. read more

Online ordering should be fast and convenient. I've always been underwhelmed by the service here but, today it felt like I walked in to a practical joke reality show. I did not realize that the drive thru was no longer for online orders only. After waiting in line for almost 10 minutes, I got out of line and went inside. I was greeted. I stated I had an online order and not one person behind the counter responded. I asked again and a man turned around and said it was on the rack and turned back around. I walked towards the back and was obviously confused, still no help from anyone behind the counter. Fortunately another customer helped me. The rack was behind a sign so, it was not visible from the counter. There were four people working behind the counter and the only decent customer service I received was from a customer. This place makes me want to eat at Subway. read more

I order a 12 inch plain ham and cheese. I got a 12 in ham and cheese with so much stuff on it that I couldn't even wipe it off. Of course I didn't check the order until I got home. Wasted $16 and had to go to subway to eat. That sucks man. I don't recommend this place. read more

Just ate dinner there. Nothing wrong with the food or service. However, any place where I have to change my infants dirty diaper ON THE FLOOR IN THEIR PUBLIC RESTROOM gets a bad review from me. It's not a huge expense and can be added to the wall in the bathroom easily. There is plenty of room there. Needless to say, even though I work close and this is my favorite sub place, I won't be back unless this gets changed. read more

Always satisfied! I love firehouse!! Lots of variety and 120 flavored with their awesome coke machine!!! read more

Firehouse Subs - Sandwiches Near Me - Rogers, Arkansas

Great food and selection. While a bit pricier than subway, the flavor is better which makes it worth it. read more

Firehouse Subs - Mmm Italian sub - Sandwiches Near Me - Rogers, Arkansas

I ordered a sandwich here which I waited 10 minutes in the drive thru for and the worker completely messed up my order. I said no onions and he DROWNED the sandwich in onions and I said to add cucumber and tomato....which he did not. Will not be coming back read more

Not the greatest service. We ordered and got our drinks right away and sat down and waited for what seemed quite some time. The establishment was not very busy and several customers inside were waiting close to approximately 20 minutes just for two subs, including my wife and I. The subs were decent for both of us. Just be sure to expect a longer period of time before you get your food. read more

I thought firemen were supposed to be responsive? The restaurant was empty when I walked in... I ordered the most basic, hot sub and it took 25 minutes. I just ordered a single medium sub, yet the guys that walked in the door after I had already ordered got their larger order before mine. And no attention to customers. Drive thru orders must have been prioritized over walk-in orders, or Firehouse just decided to serve in whichever order they feel like. Their food is good but not worth the long wait or poor service. If you're ever planning on eating here, call we'll in advance for pick-up only. read more

I noticed reading the reviews that the service at this location is terrible. I lived it this evening, we ordered ahead and went to pick it up at the window. The would not answer the drive thru window so I had to pull around and go inside. Told the girl the name on my order and she brings me my bag and points at the counter and says there is your chips and drinks. I have to put the chips in my bag and ask for a drink carrier, she proceeds to get one and lay it on the counter and walks away. So, I then put my drinks in the carrier and leave! Great freaking service, I will not return. read more

Very poor service. Went to the drive-through on Saturday and watched the employees walk back-and-forth across the window and nobody bothered to come to the window. I called up there and the girl told me that it was a pickup window " tho their is a menu clearly posted in the window" and they were very busy inside and I had to wait till that she cleaned her line out due to they had 2 employees call in.. So I said it would've been nice if she could've told me that.. so I could just left.. Poor service and excuses is all I got! read more

Literally been waiting for like 30-45 plus minutes while the staff bickers and most of them don't work......I literally should get my money back, and well, I'd call and leave a review on the receipt except they didn't give us one. read more

Food is always good, however it takes them forever to get the order out every time I eat here. Lines are always backed up in the restaurant and drive-thru. One star for bad service read more

This was the worst experience I've ever had with any restaurant. I waited in the drive through for 10 minutes and had to CALL for someone to even come to the window then I waited 20 more minutes FOR ONE SANDWICH then to see they had my order wrong!!! Do not go here I REPEAT DO NOT GO HERE. read more

Food is usually good but really disappointed in the service. Ordered at 1:08 and got our food at 1:38. The service was terrible.

Terrible service. Management should either be fired or take action on how poorly their employees service is. Avoid the drive through at all cost. Prepare to wait for a long time. Truly a shame as I really enjoy the food. read more

Very good steamed subs. Pretty standard sub shop, much better than Sub-way.

Always love the subs here...have never had one that I didn't like. The hook n' ladder is basically a club-type sandwich and is very good. I've never noticed this location being dirty as the previous reviewer said, but maybe they've cleaned up their act since then. read more

We've been here three times recently and every time they take FOREVER and the food is not very good. I ordered 2 sandwiches and it took over 20 minutes to get them! We definitely won't be going back. read more

So the food is as good as any Firehouse restaurant, however a drive thru window is absolutely useless if it never gets checked. I realize it's a new thing at this place but I would not advise going through it. You will be waiting forever and a day. Doesn't seem like this location is equipped to handle a lunch rush. read more

I love coming to this fire house I like how open it is and normally we sit down to eat and they are constantly wiping down tables. One of the workers Pam is always so sweet when we come in with our kids she's a sweet heart. We live in bella vista so this firehouse is a little out of our way unless were going to the mall but it has a drive through which is nice so we will go out of our way if we in the mood for a sub. read more

My Husband and I went to Firehouse Subs in Rogers for lunch. The parking lot was full, and they were extremely busy. The line moved quickly, and everyone was so friendly, we didn't mind waiting. We ordered, sat down, and received our food. It was awesome, as always, and it was nice to eat in such a pleasant environment. We even thought it was funny that no matter how busy they were, they said welcome to each person that walked in the door! Very nice experience, and will be back!!! read more

This was my first time at any Firehouse and it was amazing! Food was perfect and flavorful, service was great and it was very clean. I don't know why anyone would ever go back to subway after eating one of these subs! read more

We just waited over 20 minutes in the drive through, after being the only car in line. We had clearly been forgotten about. I was getting ready to go in but finally after 20 minutes someone came to the window saying our sandwich was almost ready. It was another 5 minutes before someone came to the window, and in a very confused manner asked if we were the ones who ordered the sandwich. We will NEVER go through the drive through again. read more

I always love firehouse but today when I visited this location our entire tables sandwiches was lacking meat. I also noticed that other people's weren't full when I left the restaurant. They did not fill the sandwich's enough and 1/3 of my sandwich was just bread. When paying this much for a meal I would expect it to be what I paid for. read more

It's thanksgiving and the open sign is on but the restaurant is not open I have never been this disappointed in my life

Food is good it's just weird the service is hit and miss I set the drive-through for five minutes and they walked by couple times and gave me the finger please wait a minute anyways it's weird. read more