Stopped in today with some co-workers. I went with the medium hook and ladder sandwich with drink and chips. That runs right around $15. Then they ask for a tip on the cc machine. The sandwich was fine. Not overly great. I'd say a little lighter on the meat than I wished. For what they charge I don't see myself returning. read more

They have a signer named Kevin and he was very helpful when I ordered specific substitutions for my Hook & Ladder sandwich, I appreciate that he's been patient with me. The sandwich was so good, warm contents and soft wheat bread. My son ordered that's not on the menu because he picked what he wanted for his sandwich. We liked their promotional drink as well. They were all delicious! The atmosphere was educational on firehouse, including the big picture on the wall and my son inspected the helmet and jacket. He liked the place too. We'd come back again! read more

This was a great quick lunch. Person taking our order was efficient and friendly. The customer in front of us had difficulty with card going through and he was understanding while they figured it out. It took a while but we were taken care of quickly and food was correct and tasty. read more

I hesitantly revisited firehouse subs today in Riverdale. I am used to the delicious food provided at the South Salt Lake location (4 stars for them from my 5+ visits). This one star is a zero star from two visits at Riverdale location. After my experience today, I've learned my lesson. Last time I came, my sandwich was as smushed as a sandwich on loaf bread (and I got the meatball sub). Willing to try again, I was met with being charged for a sandwich, then being let know it was not in stock. Shortage of food is a regional issue upon reading the reviews of the Layton location. I highly considered trying that location, but the phone numbers listed online don't get thru to a person. Neither does the Riverdale number listed. I requested the regional number, knowing it's not always the managers fault, being familiar with the catering industry. The manager gave me a number that didn't connect to anyone. Refused to provide an extension to the regional manager. I will not be giving the stores in this region another chance after the manager asked me to leave the store when I called him out on giving me a phony number for his regional manager. read more

Bad service, walked in made eye contact, no hello. Sandwich was mids and made half ass. Not even a pickle in my order...cmon man I just wanted my pickle... read more

Very friendly staff helped us with our first time at Firehouse Subs. Lots of food options with a big menu, easy to read and navigate. My Cajun Chicken Sub was fantastic! read more

Four of us stopped in for lunch after the movies. As always, sandwiches were good. And I must commend the help...a lot more friendly. Made my day! Thank you! read more

Food is always good and normally so is the service. When i came in today, there was no one out front as I stood there for about 5-10 minutes I was finally helped but only because I said "Hello." The worker Mia finally came out from the back looking mad that she has to help me, she didn't say a word she just stared at me until i started ordering. She couldn't hear my whole order because she was wearing AirPods as i had to repeat myself multiple times. My sandwiches were finally done and i didn't know because she didn't say anything to me, she finally walked to the end and said super rude and raising her voice and said "YOUR SANDWICHES ARE DONE" read more

Walked in at 11:59 on a Monday, one customer in the store, waited for one of the two employees to talk to me and the first thing she said was it's going to be a 25 minute wait why I asked we have a catering, well now you don't have a returning customer! Now I know why the place was empty! read more

Saturday 19th 2022, tried to place online order, 10 times, their payment system kept faulting. Called store 4 times, no answer, went into store and was told 25 minute wait for 2 sandwiches, one other customer present. Time to pull your head out if if want to stay in business at this location. read more

Updating my review again. I had a wonderful experience at Firehouse tonight. I went in for ice on my break, and spoke to a sweet blonde guy to ask when they close because I wanted to eat there for dinner. He told me 9, which is when my store closes next door. He told me if I wanted to call it in before 9, they'd leave the door open for me to pick it up. As I work in retail, I know what a pain it is to have customers who stay late, so I asked several times if that was ok, and that I didn't want to impose. He said it was perfectly fine. At about 8:15 I called and placed the order, and they kept that promise. I closed my department really fast and was out of there by 9:02. They could not have been more amazing. I am upgrading them to 5 stars just for the service, but the food was great too. And I got this salad which is absolutely GORGEOUS...the best fast food salad I've ever seen. Well done, Fir I've had more experience with Firehouse now. I like their cause, and I work next door to them, and they're super cool about letting me walk over and get ice and water in my water bottle on my breaks at work. I also always eat here when I have an actual lunch break, and most of the sandwiches I've had are great. That being said, all of the employees are so sour. When you walk in, they're required to say "Welcome to Firehouse", but they all say it like they want to die. It makes me wonder what the management is like. The employees aren't friendly at all, even if you go out of your way to engage them or make them laugh. It's just, like, the dead stare. As a customer, it's honestly very uncomfortable. Whether I'm coming for ice water or to buy a meal, I always feel like I'm ruining their day. There are a lot of people who work with me next door and who visit them for lunches, and I've heard the same from many of them. Whoever the boss is SERIOUSLY needs to work on team morale. The kids you have working for you come off as seriously miserable. And the customers are picking up on it. Not a go My first ever experience with Firehouse after a big recommend. Got a meatball sub, as did my eating partner. The bread is the best of all the sub places in the area. I've been a huge fan of Subway Meatball subs for years, but we wanted something different. This sandwich is INCREDIBLE. I wish they had sides other than chips (fries would be better) but the sandwich is really, really good. HOWEVER, we both asked for olives on our sandwiches and there are no olives to be found. That sucks. It was a take-out order so nothing we can do about it now, but I'm really sick of young fast food employees that can't seem to accomplish even the most simple task. For employer reference: it was Friday, April 14 at about 5pm. Just...why is this so hard?! ANOTHER update: I work right next door to this location, and I always go over on my shifts to get ice water and use the bathroom on my work breaks (and have lunch when I have a long enough shift). The people who work over there are just so kind, and we've started to address each other by first names...I can't give enough respect to Janette, and a newer girl named Hailey who is just the most adorable girl. But hands down, my favorite is Jared, the cutest high school kid, who runs to the door and opens it for me if he sees me coming. Such a sweet kid, and I always look forward to going over there, because they treat me like I'm one of their crew. Also, because my retail store is right next door, when we have events (like last year when we had inventory) we hire them to cater for our massive store a lot, and we always end up with way more than we can handle, and the sandwiches are ALWAYS good. I've also met the store manager, and he's awesome. I will warn everyone, the service is super slow, but it's because they're always super busy and make most of their sandwiches warm, so if you don't want to wait, download their app and order ahead...that way you can walk in, the app tells you exactly when it will be done, and they have a rack right inside the door with your order, which you can grab and eat in or out. read more

For a quick sub shop, like jimmy johns or subway, it is higher quality food. I like how they melt cheese on their sandwiches read more

Firehouse Subs - Veggie sub - Sandwiches Near Me - Riverdale, Utah

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Ordered food on line . Took it home for lunch. After the 3rd bite I noticed mold on the bun. When I opened the sandwich it was dripping wet and the bun was soggy , the liquid from the slaw was pooled in the wrapper on the other end . The chips were not in the bag . I took pictures to show the health dept. if I get sick from the mold . Won't go back that's for sure . read more

I had a Philly sub from them last night. it tasted OK, but the meat was closer to a light grey color. now im regretting every bite. Today ive been ruling my kingdom from the throne... read more

2:00 on a Saturday and they are out of steak, roast beef and chicken. Terrible planning - saw others leaving. They could have done another 3-4 hundred in sales this hour. Terrible experience. read more

We love Firehouse Subs. We ordered online, paid $28 for three subs. Got to the store to be greeted with, "Oh, we didn't make those...you really wanted them?" Then the employee claimed we didn't pay. After a discussion and proof of payment online, we were then told an incredibly long list of everything they don't have, ham, roast beef, no bacon, mushrooms, peppers, chicken, drinks (how do they not have drinks), etc. etc. and then we were told they're "shutting down" whether that means for the night or permanently wasn't clarified. If it's for the night, I'd assume that in a time when businesses are struggling to make sales, I'd be very concerned about these two individuals entrusted to run my franchise. If that's the process then it should be advertised that not all items are guaranteed if ordering 45 minutes to an hour before the posted closing time, or cutoff online ordering an hour before closing since they don't seem to matter. If the store is closing permanently, well, all the best and it should still be posted somewhere about the absence of items so customers aren't paying full price, and not receiving their sandwich as ordered, nor offered a refund. We ordered a Hook and Ladder and two Engineers with some customizations (which we didn't get because they were all out) and we received three of the exact same sandwiches which were all turkey, mayo, lettuce, onion, tomato. We are extremely frustrated with this experience and this location because we prefer Firehouse over any other sub restaurant and would rather not drive to Layton just to avoid Riverdale. Are you going out of business, having supply chain issues, need to reevaluate inventory management, or retrain employees. We are not impressed read more

Food- I like there Philly cheese sub. Service- Average for a sub shop. Ambiance- everything is behind glass so it looks clean

No toilet paper. no lids. no Pickles and no bread. Staff seemed uninterested in helping.

Online ordering app doesn't work at Riverdale location. The staff lack training and customer service skills. Waited 20 minutes as most folks were waiting 10 to 15 minutes for their orders. There was no apology. When I asked why there wasn't a sign letting people know to check at the cashier for online orders. The staff blankly stared. An electrical fire messed up their point of sale system. I told them their process was BS, and a horrible way to treat customers. The dark bearded cashier told me to leave. I requested a refund. Avoid this location. read more

Horrible customer service. One person greeted me when I walked in the door, I didn't quite know what I wanted yet so I stood back and then walked up to the counter when I was ready to order, and it took at least 3 minutes before the girl even said that she'd be with me in a second. She saw I was there and the person behind her who was only standing there to grab bread knew I was there and didn't say anything. I witnessed many other customers get the same lack of service. They were busy, and moving at turtle speeds. It doesn't matter how busy you are, you should always have good customer service. read more

Don't normally write bad reviews, but we used to love Firehouse Subs. Not anymore. Last three visits we were told they don't have steak, don't have roast beef, and don't have brisket. They didn't have drinks, brownies or even pickles or banana peppers to put on the sandwich either. After the long list of what they didn't have, I ordered a hero and asked if they could add extra ham and turkey since they didn't have roast beef. They agreed so I decided to call it good. Only problem is I got home and they barely put any meat on the sandwich at all. I usually eat half a sandwich and I'm full, but I ate the whole thing and was still hungry. Previous two visits, same thing. Won't be back. Three strikes and they're out. read more

I am glad they reopened after having to close due to staffing issues. Their food is always wonderful. I was happy to be able to order a sandwich with Turkey on it after being told the day before at a competitor that they had been out of Turkey for the entire week. read more

I stopped here again with the optimistic hope that they would actually have the items on their menu. I was once again greeted with disappointment. The person working the counter didn't even greet me before rattling off what seemed like an endless list of things they were out of. This has been 4 times in a row there will not be a fifth. read more

They make really good subs at Firehouse Subs! Tried the Engineer this time, really good! Can't beat the New York Steamer though.. amazing! Putting their "Captain Sorensen's Datil Pepper Hot Sauce" on everything is my fave! Such a good combo with their sandwiches. I just wish Firehouse was a bit cheaper... they can be a bit spendy compared to others (Subway). But it's never bad to pay a bit more for quality! I love everything the company is all about... Great subs & hometown heroes! read more

Good, quick sub. The brisket and cheddar is hard to beat. Great flavor in the sauce and the brisket.

If I could give 1/2 Of a star I would. I walk in , there is no one in there, a young kid looked right at me with no "hi welcome" or any greeting. He didn't say a word until I started ordering. I asked for a water cup and he said "a what" and I repeated myself. He said over there and walked away. Very rude. I said thank you when I was leaving, and got nothing but dead stare from 3 employees. Surely won't be coming back here. read more

Ordered my sandwich and large water. After looking at my receipt I was shocked to see that I was charged $12 for one sandwich and a large water cup. When asked why the water cup was so expensive, the young cashier said she had to charge me for a small drink ($1.89) in order to give me a large water cup. When I asked her why she didn't tell me that, she just stared blankly and turned around. With that attitude I asked her to give me my money back, bugged with me she had to have her assistant manager approve the refund. Neither of them tried to make it right, they returned my money and when trey thought I was not looking gave each other a little laugh at my expense! Sad to say I probably won't return. I love their sandwiches but their customer service stinks! read more

I was getting my tires rotated across the street and the wait was going to be over an hour. I didn't expect my entire wait to be at Firehouse Subs. When I walked in the line was almost out the door and they had one cashier, the manager. There were seven other employees behind the counter. Once I ordered a meatball sub I went and sat down to wait, 27 minutes later my sub was ready. It was decent but nothing I would come back for. I thought the delay was due to the lunchtime rush and new employees. My son got off school and walked in once I was done eating. He ordered a steak sub and he was the only person in line. It took 30 minutes for his sub and that was after I went up to ask like Phil.C. They definitely need to work on their system or they will be out of business soon. I grabbed a to-go menu when I got there expecting to return soon, I put the menu back in the holder as I walked out the door. I don't see myself going back. read more

We love Firehouse but this location was very disappointing. Only two employees during lunch time with many people waiting when we walked in. The people in front of us left after trying to order food and realizing they were out of most items. The restaurant is out of a handful of meats, only have two sides to offer, and only coke or Dr Pepper in their soda machine. All of their coolers were empty and had a small selection of bottled Diet Coke. Our meal came with a massive cup because that's the only cups they have but then don't have lids for them. So we had to get drinks we weren't fond of in large cups with no lids to take on the go. I actually felt bad for the employees because they looked battered and depressed that they had to tell each patron everything they are out of. It doesn't seem like they even have a manager at that location. It looks like Firehouse has failed them and they are struggling to keep it going. I don't even know how this location is still open and running. read more

Great subs & great lunch atmosphere! My top 3: Cheddar & beef brisket, the Italian, and the New York steamer. Food is fantastic, owner is nice and personable. Just try to avoid the lunch rush from noon to one or else you may be in for a bit of a wait. read more

Firehouse Subs - The Italian, mmm - Sandwiches Near Me - Riverdale, Utah

I love Firehouse Subs' food. It's great. But there are 4 workers here and only 2 customers besides my wife and I and we, after ordering at 6:58 and being told that our food would be done by 7:12, have still not gotten our food. It's been 26 minutes so far. The other couple got their food 10 minutes ago. I don't understand how with 4 workers and so few customers this could happens. Also no one is wearing masks read more

Everyone seemed like they hated there job there not a single smile and the food was okay at best

Absolute worst fire house I've ever been to in my life. They didn't have three of the main meats, nor Mac & cheese & they didn't have different size cups, The only cup size they had was the extra large with no tops. Additionally all they had out of the whole drink machine was Coke zero and some strawberry lemonade out of the possible 30 selections. The sandwiches we got had old cheese on it and tasted mediocre. The employees look beat down with no direction I don't know who manages the store but they need to find another profession. I should've trusted our instincts and left but we wanted to give it a shot it was a bad decision. read more

They are always out of stuff. The previous time I went there, they were out of three different meats. This time, they had no gluten free buns. read more

good sub shop (: got the equivalent of a philly chese steak. the ambiance and theme is super cute

I like the subs here. I always get the Club on a Sub and it is always good. Service is sometimes a little slow here but not terribly so.

This place is awful. The woman who served us didn't give us what we paid extra for. My wife went back up there to ask for it, and this woman scolded her. She refused to give her simply because "it wasn't on her ticket" even though it was CLEARLY on our receipt. She finally gave my wife our stuff while scoffing and rolling her eyes. This place was also disgusting and I would 100% not recommend to even my worst enemy. read more

I used to love Firehouse and was super excited to see they had a gluten-free sandwich roll. Ordered online today and when I showed up I was notified they didn't have anymore gluten free bread. Had I known that on the website I would've gone somewhere else that has gluten free (Jersey Mike's or Subway). Since I already paid online, the only option I could go with was a salad version of the sandwich. 15 minutes later, my to go order was ready. Got back to the office and found that they had forgotten the bacon and didn't ask if I would've liked a dressing. Great.....a dry salad. Customer service was horrendous at this location. I'll happily pay a little more at Jersey Mike's going forward. Later Firehouse. read more

I've always liked firehouse, but this location is not the place to go. I've worked food service and understand when a place is busy but 45 minutes for a single sandwich with 10 people in the store is ridiculous. Plus they didn't even call out the right name when my order was finally ready, I had to go ask if my food was done. Very unimpressed read more

The service is crazy bad - slow and unhappy employees. But the food is good so if you've got 30 mins to wait for your food go for it