The last time I ordered a sandwich there, it was mostly lettuce with very little meat and no cheese! I haven't been back.

I guess they do hot subs better, but I got a cold sub in a lunchbox and it was terrible. The bread had a slight sweet taste to it, the meat was rationed and it was just overall not good. The cookie was very good, though, but my coworkers agreed that we can safely remove this place from the lunch list. read more

Went there today got my sandwich and later that evening when I opened my bag out jumped a fly. Will not be returning

My husband and I got the Captain Sorensen sandwich for the first time.It was a really good sandwich. The pepper flakes, weren't to bad. Next time I won't get the pepper flakes.The chicken had nice pieces. We will buy it again. Service is always very friendly.It's a nice restaurant. People are in and out. But always nice. read more

I love their food, but ordering to go thru online has always given us problems. They do not let you know your order is ready. So it sits there getting cold! It only says a 30 minute window to pick up. You have to call the store to see if it's ready! read more

Great staff. Good food. Will be back. Better than the other guys IYKYK So let's supports this business

Evacuated to Port Arthur from New Orleans due to Hurricane Ida so obviously we were on a fast food diet for our duration of our trip. After being met with a ton of "We don't have this item", "Our ice cream machine is broke", and inconsistent customer service all week, it was refreshing to go to Firehouse Subs where they actually did have every item they advertised, every staffer was super friendly, and the food was pretty good. This was my first time having Firehouse Subs, I may come back to the local ones in Louisiana now if the customer service is as consistent across all their chains. From a food standpoint, again, good but not great or anything. But I'm giving this specific location in Port Arthur 5 stars for their A+ customer service. Also, a few staffers were cleaning the hell out of their machines and tables and kept apologizing for "being in the way" which was pretty funny seeing that as a customer, especially during this pandemic era, you want to see establishments taking great measures to keep their place clean. Very impressed overall with how this establishment is run. read more

I recently tried Firehouse while in Southeast San Antonio. I picked up lunch for my grown kids and grandkids. The food was good and generous portions. The service was friendly and the restaurant clean. It's your basic deli sandwich shop and a good option for a quick to go meal. It's not my favorite deli but I'll return if my kids want it again. read more

I've recently returned to Texas after living on the West Coast for years. While visiting my Mom in Port Arthur she wanted a steak or brisket sandwich. One of the places that came up on Yelp I was not familiar with so I googled Firehouse Subs and was surprised to see 4*-5* ratings from thousands of people. Hmmm. Had to try it out. I ordered a large and small Smokehouse Beef and Cheddar Brisket. The large sandwich was huge. Both subs were stuffed. They were absolutely delicious! Very best sub I've ever had! Flavorful. Comfort food that was really satisfying. Mom (she's 93) loved it and had me write down the address so she could ask her visitors to bring her a sub. No more "other sub shops". read more

The food is pretty decent for a fast food sub shop. But did not get all of the products with the order. I believe the grubhub delivery driver took some of the items that were ordered. I will go here again I just believe I will drive there rather than. Having it delivered. read more

Hit the spot! Got the Hook & Ladder and it was amazing. I'm too busy eating so it's hard to put anything into words. Love the support they give our firefighters out there. The sub coming with a pickle is great. The bread is a treat in it of itself. Parking is shared with other businesses in a lot and conveniently located near Walmart after working up a sweat grocery shopping LOL. Anyway, go get one or a hundred! read more

Firehouse Subs - Hook & Ladder (ham and turkey) - Sandwiches Near Me - Port Arthur, Texas

Hot, fresh and delicious subs with a nice variety so you can try a different sandwich with each visit

I absolutely love Firehouse Subs. We visited the Port Arthur location. Unfortunately, I don't have a picture of the food because we were hungry. However; we had the Hook and Ladder for dinner. My husband was amazed at how delicious this sandwich was. read more

Yes..I know you specialize in Subs...but folks are trying to cut back on things like "carbs" and enjoy the goodness inside those subs by requesting it be made into a sale instead, and you offer that! BUT, let's examine that lettuce a lot better...It wasn't pleasant getting a salad today to have rotted salad greens in my salad...rotted food is sorta putrid to say the least...Whoever is suppose to be 'responsible' for making sure the 'greens' in that salad isn't brown, then they need a good talking to cause they're not doing their job...I also noticed there was 'very little amounts' of what should have been the contents of one of the sandwiches, but it was very, very skimpy...was very disappointed...We'll try you out again, but it won't be real soon...I think you might have some 'young eyes' not focused on the best interest of the restaurant sadly! read more

Friendly staff, clean dinning area, quick service, AND gluten free options! First time ever visiting a firehouse sub but was not disappointed. Awesome all around experience! read more

First review for 2016. Been busy.. Firehouse subs is delicious. Happen to be in the area and decided to grab something. First bite was awesome however, it was a long day so I did not finish the sandwich. Lunch the next day I reheated The Ladder and that's were I was impressed. If leftovers taste good then you may have a new place to frequent. Only con I have right now is the service. The staff is nice and pleasant but with amount of people behind the counter you would except a faster turnaround between ordering and eating. I have not tried them at lunch time but I don't think they are any faster. This will be put to the test soon and I will update review. read more

Firehouse Subs - Hot sauce...wow - Sandwiches Near Me - Port Arthur, Texas

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One of my absolute favorite places. Love the turkey bacon ranch and the brisket & cheese!!! Everyone is always friendly when I go and even on the phone. Nice place with great food. 5 stars! read more

The quality of the food is always good and the service is as well. This location draws a good lunch traffic and seating is limited. I do find their sandwich process to be slyly higher than competitors. read more

Way better than subway and the like. Plus they got rows of hot sauces. The meatball sub is life. Macaroni is dope, and who doesn't love a cherry coke? read more

Absolutely horrible. I like to try new restaurants & I like companies that give back to the community, that being said - never again! Wasn't expecting Portillos, Kenny & Ziggy's or even Jason's Deli. But, I didn't expect to have half a sandwich with no meat, only white or wheat bread ( only loaf style) for a Pastrami sandwich. Threw most of it out the car window, maybe the birds enjoyed it. read more

Here for a few weeks for work. Pick this place at random. Had an enjoyable experience with company. The line moved quickly and the food came out the same. Place was clean. read more

Im an EMT and usually love this place, however today while I was on a long distance call from Houston I stopped at this location and was disappointed with the service, so disappointed in fact that I walked down to chipotle next door and got my food there. When my partners and I walked in the door, there were 5-6 people behind the counter. Not one person greeted us or attempted to take our order, no big deal though, so we proceeded to walk to the register. The owner or manager, although she was on the phone, did not acknowledge us once in the 5 minutes we stood there, neither did the other 5 employees standinh around behind the counter. Very disappointing! read more

Omg ! So this is just my second time eating firehouse subs but the wait today was just unacceptable ! I think I've gotten my food faster at a steakhouse . Currently going on 25 mins for a sub ! Avoid this place if your are on a time crunch during lunch . read more

Not a big sub eater, but this was yummy! Gonna get the brisket & cheese next time!

Decided to give it a try since it's the new place in the block. I'm glad I did! The service was great and the food was too! It was a little packed when I arrived, which is expected from a new place, but they got us all taken care of fairly quickly. I definitely recommend this location and I will be going back again. read more

For a place to be this busy and not have it together blows my mind. I was in line much longer than expected, nobody knows where the line starts and ends because some people are in line over towards the bathroom and ordering and some people are in line the opposite way and ordering, but there's only ONE cashier during rush lunch hour? It was a disaster ordering, my food (and many others as I saw) was wrong and the employees had this mentality of "uh, I can't help you". I understand that you cannot help me, but please find me someone who can. My name was very similar to the person in front of me and the manager was snarky when I asked if she was asking for me or the person before me, as they had not received their food and I assumed it was theirs. Awful service. Food was mediocre. Hopefully they'll get it together because I really like the firehouse subs near my house. read more

First time ever visiting a firehouse subs. I like their business concept, and their sandwiches were pretty great. They have a lot of choices, and the deli chefs helped me narrow it down to a great choice. These guys are A+ in my book. read more

I gave it 2 stars because I LOVE Firehouse subs. However, I've placed orders here plenty of times over the phone/online and it's pretty much pointless. Every time I have to wait in line behind 10+ people just to pick up my food that's already there. What's funny is they have a online/phone register but no one is there 99% of the time and if they are and I skip said 10+ people I get ugly looks from them and the staff. "The Line is down there" What is the point of even ordering beforehand? Why offer it? I've had better experiences at other Firehouse Subs. If you're planning on eating here it's not too bad, the food is good and the drink machine has a good amount of choices. But avoid lunch time and don't bother placing an order over the phone/online. read more

I see many not so good reviews but I had a great experience here. I went at 12pm on a Sunday. Line moved quickly, the mgr. was on register and was extremely fast, informative and accurate in his order taking. Knew every ingredient to every sandwich and asked to clarify if each person wanted all the items on the sandwich. I felt very confident and happy being helped by him. The staff was very nice, they kept coming around checking on everyone. Probably one of the nicest experiences I've had in last 6 months. I had a med. cheese steak. Bread was toasted to perfection. Grilled onions, mushrooms and green peppers were on point. Meat was moist and cheesy. Came with a pickle garnish which was good. I had their broccoli cheese soup too which was bomb. Bathroom was immaculately clean and fully stocked with all needed items. Overall I'd say 4.5 out of 5. Lost half a star because the steak was like the Subway steak, Small already cooked pieces. If they had the uncooked steak that they cook there like at Charley's would of been a 5. Wayyyyyyy better than Jason's Deli and Jimmy John's where you can barely tell them what you want on your sandwich it's made so quick. read more

I decided to give it a try abd a very nice cashier helped me pick what I want excellent service great atmosphere and wonderful outgoing employees read more

I am glad to have a new place to eat in Mid County. The food is okay. I like that you can help with the firemen's ch

The food is really good! But only a 4 star because of the price. It's $12 for a sandwich chips and drink but still really good... Maybe lower prices? read more

I have been there three times. Once the second week open. 15 mins to get take out order of one sandwich. Meat piled high and delicious. Second visit was 3rd week open. Same thing. 15 mins but delicious. 3rd visit at 6 weeks open it took 30 mins to get carry out order of 2 sandwiches. A large order had been called in from one of the plants and the guy carried out two shopping bags of sandwiches. When he left, the orders started hitting the floor. This tells me the manager had everyone on that one order, and left all the other patrons hanging. Totally unproffessional. Oh, and my sandwiches only had half the meat on them as when first opened. I will try them one more time to confirm my suspicions. If the meat is not stacked high like when first open, I will not return. read more

What a great place to eat. Fast delicious food with a very friendly staff. Come hungry if you go large and get a 12". Don't forget to try the sweet tea made with cane sugar. read more