I tried this restaurant when they first opened up and frankly thought the sandwiches were overvalued. My son in law recently recommended them so we went today. My wife had the Club on a Sub and I had the meatball sub, both were delicious and about the same value as other sub shops. We will definitely return. read more

Horrible location and food Westland has wayyy better food. Never can get an order right either if i say im allergic its pretty sad u can't take it off. read more

Best subs ever! I go here all the time and I am never disappointed. Everything is perfect about their subs and their service!

I've been to this location a couple of times and really enjoy the sandwiches. I've had the Italian and Hook and ladder subs and would definitely have both again. I've ordered in the app and in person, and both times the speed of service was good. In both, instances the staff has been friendly. read more

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I really enjoy their Hook and Ladder. But when I walked into the place, a worker was wiping off tables, then without changing his gloves, went right into handling food. His nose and lip piercings didn't help. I hope all the employees don't have that work ethic. Will be choosing a different location for now. read more

Never been one to review but after the terrible experience with the food and the customer service I had to. Ordered online only to have the subs swimming in sauce, not toasted, and smashed. It looked like someone had pranked me. For nearly 30 bucks I would stay far!! I will never come here again. Definitely telling everyone as well. It's gross here and I should have known how dirty the place was when I came to pick it up, no gloves on the staff, and who knows what. Management wasn't any better. Rather than give a refund they kept making excuses and were extremely rude. Keep telling us it was our fault for ordering. I've never heard this in my life. Then said the only thing they could do was make the food again. I'm sorry but after this experience, it's not worth the time or effort. Now I'm out for 30 bucks and dinner but as Management did it was my fault for ordering food from them. Asked to speak to someone that could do something and was told no. Moral of the story: go to subway or anywhere else where customer service is a priority and you don't get yelled at by Management for ordering their food. read more

For years I was a bigTubby's fan, loved their steak mushroom foot long. But over time their quality and quantity began to deteriorate. When they closed a number of locations I realized that's why they went downhill. Then I discovered FIREHOUSE SUBS!! What a joy! Extensive menu from subs to salads and great side items to satisfy any hunger pains! Staff very friendly and proficient. I would recommend the Italian, brisket and hero subs (my personal favorites) but your tastes may differ. This is a must try, don't think you'll be disappointed. read more

So it's a solid sammie place. I had a hot sub, the New York steamer with hot pastrami and corned beef. It comes with melty provolone and an eye raising combo of mayo mustard and Italian dressing. Ummmm delicious. Shockingly delicious sauce combo. The meat worked too, especially for a non deli. The freebie pickle? Smelled and tasted really great. The meatball was making my dining partner happy. I am not a huge meatball sub fan (marinara makes everything soggy as hell) but this one makes me want to order one next time. Really good quality especially when compared to a Subway or the like. Not gourmet but a definite step up from average, at least on our two picks, which according to the staff member we chatted "are the best things here". Service was friendly. Things were made well but we weren't special ordering anything either. Fast enough and nothing to bitch about at all for us. I'd definitely give it another whirl. I'm with Joe V though, it's a 3.5 star. read more

I've had 5 different types of subs here at this new Firehouse, and I've been impressed with all of them! Good quality ingredients and good flavor are their mainstay! They still need to work on their process and speed. It seems as if the ordering and production lines are laid out 180 degrees from how they should be in relation to the entrance/exit. This causes people waiting on orders to linger within the seating area many times. Additionally, their production process was very inefficient in the beginning, but they've since improved and teir "order fulfillment" went from a whopping 127 minutes to 6 read more

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As far as sub shops go, this chain is at the higher end if quality. Sandwich selection is excellent and service is always friendly no matter which location. Meatball sub is one of my faves. read more

I just received our lunch order for my co-workers. Not ONE of the 10 subs was marked indicating what it was. Usually Firehouse Subs puts numbered stickers on each sandwich container and that corresponds with the receipt they attach to the bags of food. Therefore letting me know what was what. Not this time. So, I was left opening up and picking through each sandwich to take a guess as to what it was. I called the store and spoke to the General Manager, Danielle. She said, "Oh, I'm sorry". That was it. No offer of anything to compensate for their shortcomings, no comment saying that she'd check with her crew workers to see how that happened. She could not have cared any less. This location will not get our business again. read more

Very satisfied with the food taste. I am convinced not to eat at Subway any longer. This sub shop has fresh ingredients fresh bread and excellent soup every time read more

I've been here about 6 times in the past year, and the food is always good quality. Unfortunately, the service tends to be on the slower side. The workers taking orders and making sandwiches are always kind and courteous, but their managing staff members are poor at providing customer service. 3/6 times I have been there, I have witnessed a managing staff member being rude to a customer or causing a scene in front of house. Each incident was handled unprofessionally and made other customers uncomfortable. read more

Ordered a hook and ladder salad to go. When I arrived home and opened the bag, the salad had both the meats missing and the salad plus veggies barely filled half the bowl. What a rip-off! Called and spoke to the Manager who really did not give a crap. Too far to drive back. We will NEVER eat their again! This is not our first. Need to send this owner to the Firehouse subs in Cape Coral, Fl. to learn how to run a outstanding Firehouse sub shop! read more

Took my family here. Very nice people, but the food was bland and they screwed up my order. Instead of telling me they messed it up, they made me wait, came to my table 20 minutes later and said "sorry we messed it up the first time". I don't mind having to wait, but I'd prefer to know why before you hand me a new sub and then explain the situation. There were about 8-10 people working the sub line and I think they produced about 6 sandwiches in 30 minutes (that's one every 5 minutes). I won't be going back, I mean, it wasn't terrible, but it wasn't awesome either. Just my opinion... read more

Firehouse Subs is in a great location. The facility is larger, very clean and well decorated. The Cheesesteak with Mushrooms and Cheese leaves a little to be desired. Not a lot of flavor and the cheese just disappears in the filling. We asked the manager about the cheese and he said that's how it is. They only have chips as a side, but they have a terrific Pop machine. The employees were friendly, but not really helpful as they all seemed inexperienced. I can go 3 stars and I'll be back... (Just not for Cheesesteak) read more

Firehouse Subs - Firehouse Steak & Cheese - Sandwiches Near Me - Plymouth, Michigan

This place is addicting. I have tried close to every sub that they have and I have not been disappointed. I have even had a wonderful experience calling ahead and had the pleasure of having such wonderful help even when I forgot the name of the sub or had to take certain things on or off. Will keep coming back! read more

Firehouse Subs - Sandwiches Near Me - Plymouth, Michigan

By the looks of the menu, the food seems pretty boring. I was actually surprised how good the food was here! The pastrami sub was delicious!!! The bun was warm, steamy and soft...which is more than I can say for other sub joints around Plymouth! I'll definately be back! read more

Stopped in for dinner at this location for the first time a couple of days ago. I ordered the medium Hook and Ladder and my wife had the Turkey Bacn Ranch. Service was quick and very polite. Got a lot of help from the staff as to how the menu is set up and what we order. Sandwiches came out pretty quickly but we were the only patrons in the store. Both of our sandwiches were very good. The medium size is pretty big and both had plenty of meat and fillings. Both had a nice combination of dressings that were flavorful. You can get chips, soup and cookies or brownies as sides. Prices are okay but our lunch for two with combos was $18. A little high for me. If you do not want fries or other sides these sandwiches are pretty good. I think this is a go to at least once lace in my book. read more

I'd go about 3.5 stars. Don't have a whole lot to base my experience on after one trip. Went in here the other night. The service was friendly. It was obvious that they haven't been open very long. One of the girls came around and explained the menu to us and made it clear that we could pretty much customize any sandwich that we wanted. I agree with the other Joe V. that the sandwiches were a little bland. In their defense, they offer a ton of different hot sauces that you can apply on your own accord, but hot sauce isn't something I normally eat on a sandwich, so I passed. This is going to sound ridiculous, but their soda machine is unreal. Maybe these things are old news, but I had never seen one. It's like a digital Coke machine. It has Mello Yellow Zero - and in different flavors. I'll probably come back just to use that again. Overall, I want to give this place another shot. I'm giving it 4 stars because the service was friendly, the place was clean, and they deserve the benefit of the doubt. I thought that the menu was a little repetitive, but the fact that you can customize a sandwich helps. I just feel like I'm being a high-maintenance customer if I do that. I want to walk into a place and say, "I want that." And then I want to get "that." read more

Just love this sub shop. We come to eat at least once every two weeks. The hook and ladder sub it's the best, the meat is so tasty and the sub bread they use is really good and fresh. Also tried the meatball sub which is also really good. The only thing I don't care for is the new modern fountain coke machine, the pop seems to be more full of syrup, the pop just tastes bad wish they had a regular fountain coke machine. We will definitely be back. Great subs!!!! read more

Never actually got to order food from this location, as I walked in 10 minutes before closing to be told very rudely they had shut everything off and couldn't serve me. Three employees there, one sitting at a table on her phone, earbuds in, another walking out with a backpack on and earbuds in. The third was standing at the register, not saying anything. Had disappointed kids that were starving, and love firehouse subs, that couldn't get any because these employees didn't want to work till close. I was just planning to quickly order and take subs to go, and mistakenly thought if a restaurant was open till 10 I could walk in anytime until 10 and order food. Apparently not. Extremely disappointed as we live 30 minutes away and had rushed to get there before they closed. read more

Went to firehouse subs and spent $30 on two people. A little pricey but we figured the food was going to be a lot better than what it was. Ordered two smokehouse brisket and cheddars. Buns were soggy and barely felt toasted if any. Smokehouse had absolutely zero flavor to it. Barely any meat in the sub. Could've went to subway for much cheaper and probably should've. Pickle was good though! read more

Not sure why people are giving such low ratings. Been here about 5 times and I get something different each time and they all are delicious. It's a sub shop but they are high quality, much better than subway and Quiznos and only a little bit more expensive. They are very filling and great service with knowledgable staff. read more

This is my go to store during the work week. Super fast at lunch time but the quality is still top notch. The only reason I took away 2 stars is because they are always lacking on the weekend. I took a coworker to lunch today and they had no sweet or unsweetened tea available the entire 1 hour and 15 min we were there. Their tea is one f the main reasons I go there so for them not to offer it on the weekend is a star losing event for me. Also they put onions in my sandwich which it clearly does not come with. So my advice. Only go during the work week read more

I only review the men's bathroom of restaurants. This bathroom is a single person bathroom with just one toilet and one sink. Good faucet and a movement operated paper towel dispenser. These are the good but the bad is what you notice. The floor looks like it's cleaned once a week, if that often. Nasty residue in every corner, cracked tiles and a general run down appearance make this an unpleasant place. read more

Ordered the BLT Club and it was really good. Ordered a hot Meatball Sub for my Son as well. Firehouse makes a delicious hot or cold sub, and our order was made in minutes! read more

My husband and I usually come here after a work out and we never have problems but the past two times we came we had the same cashier and she, well, basically she's really moody. Today, we came in and my husband ordered a large sub and in the middle of his order he decided he wanted a medium instead of large, the cashier, being moody she replied "well you said large." My husband politely asked her to make it a medium. Towards the end of my order I said oh and "a" drink. She didn't even bother to ask what size we wanted and assumed we wanted large and gave us two cups when we asked for one, instead of apologizing she went ahead and tried to justify herself that we said two cups, again very rudely, we didn't even bother to address the issue that she didn't even ask what size we wanted. So, we overpaid. We love Firehouse subs but the management at this location should take a deeper look, I mean they had a bag of garbage welcoming every guest in, pretty disturbing. read more

Firehouse Subs - Sandwiches Near Me - Plymouth, Michigan

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Great food but EXTREMELY slow service. I was getting two subs and there were 4 employees working on them and it still took upwards of 30 minutes. I appreciative the workers working during this time but 30 mins for 2 carry out subs (regular subs on the menu) was just too much read more

I didn't enjoy these subs. The way they make hot subs leaves the bun too soft and it throws off the texture too much for me. Some may like that, but it makes it inedible for me. Service is also a bit too slow as well. read more

I am a fan of this sub shop. The staff are very nice. Even giving suggestions when you ask. The meat is high quality. The chili is delish. I don't eat Jimmy John's anymore because of the owners politics and big game hunting practices. Glad I found firehouse subs. Their sandwiches are better anyway. read more

Love this place & is also a chance to donate to firefighters, win-win for me. The meatball sub, original or sweet & spicy are both excellent on taste read more

Subs are really good. What I don't like here is how S-L-O-W the service is. We've been here several times now - even during off peak times & it just takes too long. It's too bad too because we would come here more often but the wait just makes it not worth the stop. read more

Food was good but there were too many employees on. I think there is poor management. The manager was mean to his employees. He was a total micromanager. I watched him tell this girl to move. I don't appreciate poor management. I enjoyed my lunch but if I come back and see unhappy employees and a miserable manager again, I will never return. read more

Good quality subs for a chain. Well above a subway and personally liked it better then Quiznos. The medium is kinda on the smaller side especially for the price, but they have a very good bread and the ingredients seem to be good quality. I'll eat here again. read more

Been here 3 times. Have not been able to get my order right once or even get it to me in a timely manner. Will not be coming here again. Food is not good enough to deal with this poor service. read more

I'm giving it a four, because after the great service I got, I would feel guilty with anything less. Everything but my actual sandwich was great. The service was helpful and explained the menu and made suggestions, the pop machine is unreal (120 flavors), and it was clean and had a decent lunch crowd. My sandwich though did not meet my expectations. It got the new chicken salad sandwich on the menu. It does not resemble anything close to a chicken salad sandwich. It was like a coleslaw with some chicken cubes in it, and there wasn't much distinct flavor to it. I will say though that it was very neatly put together and the bun was nice-- way beyond what Subway could ever produce. I would go back and try something else because everything else was great, but if you like classic chicken salad, don't order it. read more

After i placed my order, i realized i forgot my wallet. They gave me a great lunch free of charge! I was so grateful, as i was having a crazy day that day. read more

This place has some of the best subs around, I usually get the veggie and I prefer it to subway & jimmy john's veggie subs. The workers are always super kind and helpful too! Overall a great place that I would recommend to anyone read more

Waited way too long for food, took 2 bites of Italian sub. Was awful. Who puts mayo on Italian?! So went to tubbys