I had the sub club. it was perfect. friendly Place awesome food. it's way better than Subway. read more

Firehouse Subs - Fast Food Near Me - Martinsburg, West Virginia

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We had boxes delivered of Firehouse subs for one of our lunches. I gave them 3 stars. I am from the Philly area and there are many excellent hoagie restaurants. These were not bad to eat. They were delivered fresh right at lunchtime. Hit a hungry spot. I would not go out of my way to Firehouse Subs but I would say they are a 3 star sub. Rolls were plain. Could use more meat. Competition is definitely high for this type of sandwich. read more

The last few times I went here the prices have increased each time. This week it was $47 for two Hook and Ladder combos and a small sandwich. That's the last time they get my money. read more

It doesn't matter how good the food is if they are stealing from customers. We placed an order on the app for 4 subs for pickup at 9pm on a Friday (they close at 10pm). Received a call about 10 minutes later that their "steamer was broken" so they could not make several of our sandwiches, and advised that we take it up with customer service on the app (which we did, and they said we had to resolve with the store). The store manager refused to provide a refund even though they cancelled our order due to their own maintence issue. Our only recourse was to dispute the charge through our credit card or allow them to take our $39 in exchange for nothing. read more

I just had the worst sub I've ever had from firehouse. A few days ago I ordered the meatball sub. You could not have asked for a better sub. Today I ordered the same thing and it was the worst. The meatballs were undercooked, the sub was not toasted. It could have qualified as a cold sub and they forgot items that were printed on the receipt. No more firehouse for me. I've learned my lesson. From now on I'll stick to Jersey Mike's. read more

Slow. Came in about 11:30 on a Friday, o lay 2 other customers eating. Three standing around talking (very loudly too), and two actually doing work. For a side salad, cup of chili and a sandwich, over a 10 minute wait seems silly. Maybe the other 3 should actually work? read more

9 of us from work ordered lunch. 5 of the orders were messed up or forgotten. One was just 2 slices of toasted bread ($13.90). Macaroni and cheese order paid for xtra cheese and bacon, received no bacon. One mac and cheese order totally not there. One brisquet ordered with additional toppings but no brisquet. When called the reply was you didn't order the meat (it's advertised as brisquet!). One was requested no mayo and received with may. read more

Great service. Fast service. Food was the right temp. Clean store ! The staff/management were friendly.

Service was excellent as was the food. Restaurant was clean. I got the Italian, it was loaded, tasted great.

Ordered on Tuesday and had two subs and a salad. Also three large drinks. Got there and the machine was out of order but they had no bottled sodas. No refund, manager told me to contact customer service, did that, and they said the store should issue a refund and forwarded to the owner and manager. No answer. So out $13.00 for drinks. Also, ordered a hook and ladder salad with added salami. The salad came with lettuce, tomato, ham and dressing. That was it. Very disappointing service. read more

Stopped on a trip to order food. Waited 26 min for 3 subs to be made and was the 2nd person in line. The employees were playing games and doing nothing while we waited. I asked for our money back about 20 min in and was told they were about to be bagged. They hadn't even started them. Once we got them they were not correctly made with ingredients missing and not toasted as ordered. read more

Went to firehouse subs with my family. Manager Shawn was very rude. Yelling loudly at his employees. Every other word coming out of his mouth was a cuss word. Talking to his employee about yelling at another employee and that everyone heard him yelling at them. Making himself sound proud of himself and like he is better than anyone there. He yelled my name for our subs to be picked up. Was about to walk and get them and he yells again with an attitude. Told him I was coming and he decided to get smart with me. Yelling at me saying most customers can't hear when he yells. And it's my fault for not coming soon enough. He is not someone who should be a manager with his attitude and customer service. read more

My kids and I love Fire House but my location has been going downhill fir a little while. Never see an adult running the place the last 4 times we have been there. Ordered dine-in and got a salad that was half-full compared to what it normally is. I am assuming that one of the employees wanted to leave early because it was 6 or 6:30 and she brings out 5 big boxes of chips to stock the shelves. She slames them down one at a time right in front of us, stocks the shelves then goes to vacuum the rugs while people are standing right in front of one rug. Our delivery order tonight missing our drinks, the food was made wrong, no pickle spears or utensils to go with the chili ir napkins. The bag wasnt sealed no salad dressing to go with my salad yet all the app wanted to give me was $14 not enough for everything. This is very sad that things are this way because we love the food just not the employees who don't care about the product. Get some adults in to run this place. read more

Firehouse Subs - Fast Food Near Me - Martinsburg, West Virginia

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The store manager is rude and lacks customer service. ordered sandwiches for pick up at a certain time, called the store around 10 minutes before pick up time to request a later time pickup due to work, she said the sandwiches were already made and will be thrown out unless I pick up these soggy sandwiches. she said they make their online orders in advance but, i picked up sandwiches twice this same week that were just being made as I arrived. she said the owner would not like if they remake the sandwiches and hung up. I guess this lack of customer's service is top to bottom. read more

Worst Sub that we have had in our entire lives. Wish I could give the food a -10 First time trying a fire house sub and it will be the last. read more

The service was very pleasant, considerant and inviting. Food was delicious. I had the Hero and was very filling. Flavors were complimentary to one another. The night manager was very courteous and respectful. I highly recommend this establishment over the one in Winchester. read more

A few days ago, I wanted to get subs, so I sent in an order via the app. For some reason the app was malfunctioning, even after a couple of tries, I gave up. So I called in my order. When I went to pick it up, to my surprise, both orders were there!! So, after explaining the situation, I was prepared to pay for both, but mentioned I would just give the second sub to a homeless person, I had seen prior to entering the store. The manager picked up the second sub handed it to me and didn't charge me! I drove right over to the homeless man and gifted it to him with a bag of chips I purchased. Great way to solve a weird issue. Thank you for your generosity!! read more

Super friendly staff, and an excellent manager. Stopped on a road trip, and wish we could come back. Great sandwich and they even gave our dog a meatball! read more

Terrible customer service and manager. When the online ordering service caused an error for an order I was left without any help from an employee who told me they had no record of my order. The following day the store called me, left no voicemail, and then upon returning the call to explain that there was a problem I was told "to come get my food". After explaining that there was a problem with the website the manager asked for a call back number which I gave him. I waited all afternoon and didn't receive a call back. I ended up having to call back and was met with the rude manager once again who told me that I placed the order for pick up on a Friday. I explained that I had placed the order for Thursday night and when I went to get my food the employee didn't have my order. The website had glitched and processed my "asap" order Thursday night and changed it to Friday morning. After going back and forth with no help from the manager I finally was able to get a partial refund. When I asked for a customer service number he told me that I didn't need to call anyone else. I have contacted the Firehouse Subs website customer service and have yet to hear a response. This store regularly has been rushing customers out well before closing time, I have picked up an order and had the employee locking the door behind me when it was well before 9pm. This issue was the icing on the cake and I will not be returning to this store. read more

on a friend's recommendation, i went here for the first, and sadly, the last time. ordered a large steak and cheese. it honestly had to be the worst sub i have ever tasted in my entire life. how does a st&ch taste like water??! it was so completely blah. i didn't even eat it and the next day i told my 'friend' he was on my shit list and owed me $15. just my experience. the pickle spear was good though, and the crew was fast and friendly, so there's that. oh yeah...why do you put a hot st&ch on a cold bun? who does that? read more

Brisket an cheddar sub was yum an fast.much better than subway. Fast an toasted hot an savory.

Ordered two meatball subs from here and on both of them, the meatballs were burnt to a crisp. Not even edible. Very disappointed and ruined our family's dinner. We will not be coming here again! read more

Firehouse Subs - Burnt meatballs - Fast Food Near Me - Martinsburg, West Virginia

Don't waste your time, we spent about 40 here (two large combos) they put lettuce on the steamer which doesn't have lettuce so my husband thought my Italian was his and ate half of mine, the other half of mine had about four bites and the rest was bread. I called to voice an opinion and was asked for my name and she would reimburse (thank you Amanda). Unfortunately I get there to reorder the 2 combos the next day, I tried a tuna because I didn't really fancy the "more bread than Italian" I got previously. They forget the one add on I asked for (banana pepper) and the shit is swimming around the bread, lettuce, tomato, onion is all ON the sub which was great but the tuna looked like it was placed on the damn side. Guess that's what I get from a bunch of high schoolers. So Amanda, thank you for trying to make our second experience better.. but no thanks lol. read more

Firehouse Subs - It was good if you like eating everything from your lap! Grab napkins yall! - Fast Food Near Me - Martinsburg, West Virginia

I was the only person in the restaurant so I know they weren't busy. Two subs, both wrong, one of them with only meat and cheese in it. The kids working behind the counter were too busy talking and not paying attention to the incredibly complicated task of making a sandwich. read more

Too much Mayo on every sandwich. Mac n cheese was gross. Child's type pasta had no flavor and some thick white sauce. I had tuna, which there was hardly any tuna on the bread. I'll pass next time and make one at home. read more

We did an online order at 1:30pm with a pick-up time of 1:45pm. My husband arrives at 1:45pm and sees the food isn't at the pick-up station yet so he sits for a few minutes. About 5 minutes later and an employee calls his name and asks if he's here. Turns out that the order ticket for our online order just printed, 20 minutes after it was placed. The employee apologized profusely for the inconvenience and added the order to the queue. Another 15-20 minutes goes by and our order is ready. Meanwhile, people are walking in, ordering, and leaving with their food the whole time he is sitting there. The employees were very nice, but it was a completely lackluster experience in terms of the wait for two medium subs and two cookies that should have been ready when he arrived. The food was good, but we've enjoyed better subs at other similar restaurants. I guess the whole steaming thing is what is supposed to set them apart from other restaurants, but it creates a totally inefficient system for making sandwiches and getting orders out quickly. read more

Excellent subs, very clean restaurant, friendly service. EXCELLENT! read more

If you like having your order messed up constantly, this is your spot! It's sad since the food is good when the order is correct. 1st time around, messed up every single sandwich, left out the chips and cookies on the combos AND did not put any bbq on the brisket. Who does that? So the manager said she was putting us down to receive a replacement order free. Call for the replacement, they have no record but reluctantly agree to make it right and apologize. AGAIN, 4 out of 5 sandwiches wrong-combos forgotten again. Had to drive all the way back for a correction. No bueno. read more

So long Subway. Firehouse doesn't know the meaning of a chintz sandwich. You can place a Subway roll side by side with a Firehouse roll and height wise, the Firehouse roll is about a. 1/4 inch taller. Next are the fillings, one word, unbelievable. The meatball's are made of much better meat/recipe, and they're the size of a golf ball. Plus, they don't take the meatball stand down an hour before they close. Are you reading this Subway?? Probably not, because your quality control is abysmal. Back to Firehouse, my current sub is the Italian, large, on wheat. There is an INCH worth of different meats on this sub. Then fresh lettuce, onion, and a tomato. If you don't like tomatoes they'll take them off. Say hello to Firehouse, you'll say goodbye to the other place for good. read more

I enjoyed my sub very much, great comfort food on a windy day. Staff was pleasant and courteous, the new guy made a great sub... thank you all read more

Very rude staff who sat and talked about us while we were sitting there listening to them. Made two phone calls to ensure that our large order would be OK and we were assured that it was absolutely fine. Once we got there they were very upset that we had placed the order And were very vocal about how we couldn't do this anymore and it was ridiculous that we did it at lunchtime. I have never been so angry and embarrassed at a restaurant. Worst part was one of the women who was talking about us came over to apologize and it turns out she was one of the managers. Horrible customer service. Then we got our order back to work and we had three wrong subs one of which was eaten by an employee who had an allergy to one of the items we specifically requested not be placed on the sub. read more

Probably the best sub I've had from anyplace in the Martinsburg area. Decent prices as well.

Thank goodness for firehouse subs!!! My favorite go to when I have unexpected guest's or or a long day. Thank you for going above and beyond on delicious subs! read more

Good food, friendly staff, clean restaurant. I would have given it 5 stars, but the portions were a little smaller than expected. read more

Firehouse Subs - View from the table - Fast Food Near Me - Martinsburg, West Virginia

I love this place!! The staff has a positive attitude and eager to assist you in placing your order and preparing your food. I believe it's a good value for the price. You can choose between 3 sizes of subs (sm-med-lrg) so depending on your day you can adjust to your needs and not have to over or under buy. I have used their online order option many times and am very pleased with how fast my food is prepared. I also love that they are supporting the local firefighters! Everyone wins... read more

what a mess!! hook & adder was falling apart!! looked like they substituted the bread with some thin roll!!!

Wasn't very impressed with this visit. Usually food there is great. I order a cheesesteak no peppers and no mustard. Add lettuce and tomato and American cheese, waited longer then usual to get my meal and my cheese wasn't melted and it wasn't very warm. Finished up my meal and realized there was no pickle with my meal. That is my second favorite part of the meal, very disappointed. Do better firehouse subs in martinsburg read more

I tried this place 3 times because i seen advertising on tv about firehouse subs .It seems like a high priced subway.they use pre packaged meats .its not a bad sub but for maybe a little more you can go to jersey mikes to get a larger and so much better sub made fresh in front of you. read more

This spot was wonderful! Completed a catering order in 30 mins without a real hesitation. We did a mix of subs ordering tltwo of the deluxe platters! Dave the manager was helpful and knowledgeable in the order process. Thank you again to the Firehouse Team! read more

We have bought food here dozens of times and had them cater two family functions. We have never had any problem with the orders being confused or late so I don't know what's up with the customer saying they were all wrong twice in a row. The food is great, the employees helpful and friendly and the prices are reasonable. You do have to be careful if ordering online. An outfit called "seamless" which is actually Grubhub tries to route you to their website to order. Same menu but substantially higher prices. Last time the "Order online" button beside the Firehouse search result took me to "seamless". I didn't notice until the order was in. When I called to complain the person I spoke with was very difficult to understand and there was a rooster crowing in the background. Maybe that's how some of the other people end up with wrong orders? read more