Chick-fil-A brought us lunch for 30. I always see car lines around Chik-fil-A when I am riding around town. They are popular and for good reason. The chicken was fresh, soft, seasoned and delicious. Yes, it is fast food. I ate it without the bread. Cutting down on the carbs. That chicken was very tasty. I had a salad to go along with the chicken that was very good. I liked what I ate. I would not hesitate to eat at Chick-Fil-A for lunch. read more

What can you say about Chik Fil A? Food always hot and delicious. We got 4 pc. Chicken strips, Cobb salad, Cool Ranch Wrap, Grilled Chicken Club sandwich and a 3 pc.chicken strips meal. Food came fast and service was impressive. Great experience. read more

Always a pleasant experience, except for the long wait. But that's only because so many people want their food!!

On 3 occasions at the drive up we ordered a 4 piece chicken tender box. We ended up with 2 full size tenders and 2 that appeared to be 1/2 of something chicken. I sent a couple of notes, but never thought that upon returning thru the drive up this would happen again. read more

This Chick-fil-A is always on point and deserving of 5 stars. Today I owe a huge thank you to the manager Tenell and to Coleman for helping my son rescue his Michelangelo ninja turtle from the top of the Children's play place. They both went above and beyond to help us after a busy lunch rush. Thank you for always giving stellar customer service and making my son's day! Thank youuu! read more

Great, it's good for being cheap, but so high quality food. Service was great, everyone is very nice and all have smiles on their faces. The ambience was super clean and a warm atmosphere. read more

I was happy to see this Chick-fil-a since it's one of the few options for gluten free travelers. I was able to get my grilled chicken sandwich on a gluten free bun and the Waffle fries are also gluten free (in a dedicated fryer). The restaurant was clean and bright and the staff was friendly and quick. read more

Great food and the staff were all very pleasant, as usual. The drive thru was easy and fast.

This was the worst visit to this location ever. They did not give me a nugget combo but rather just the nuggets. I had to go back to the counter and order more French fries which never came. The French fries that came with my initial order were old and cold. This place needs some work. read more

Oh, my sweet buttery Jesus! It's yet another excellent outpost for Good Ol' Christian Chicken. With an opening like that let me discuss briefly why this can't be a five star thing. For some it may be all about that bass, but here it's all about the logistics. As other Yelpers have pointed out this place is piss poorly designed and is a nightmare to get on/off the property. The traffic was backed up the exit ramp to the point of being almost on 81N then you have to make the worldwide suicide left turn on to Foxcroft Avenue then we hit the wall. What was the wall? The wall would be that the drive thru line wrapped a full 360 around the store and there were a total of zero parking spaces along with several cars trying to shark a space if anyone even thought about moving near a parked car. Until we got to the two employees freezing their nugs off outside taking orders it was probably twenty minutes. Not ideal, but the group was committed to CFA and this place is right off of 81 so whatever. The food itself was as expected and everything in the order was in place including getting 11 CFA sauce packets in the bag when only two people ordered something that warranted sauce. Nice. It works. We're collectors. Good Food. Good Service. Total Crap Location. Ah, the things we do for Jesus Chicken. Yum. read more

When you're in the middle of a 19+ hour road trip, a little taste of home is a must. Needing sustenance and a bio break, we spotted our beloved Atlanta-based Chick-Fil-A sign on the list of restaurants at the next exit off I-81 South. It's situated close the highway, but this is not an easy-off, easy-on location. Coming from the north, stay in the left lane off the exit and make your first left turn. It's on the left, close to the intersection on a very busy street, so you may have to drive past and turn around in order to get to it. (We did, due to the long traffic lines. Getting out is no picnic either. Patience helps.) Logistical headaches aside, this Chick-Fil-A was relatively clean, efficient, and best of all, the food is great. I can no longer enjoy my favorite Chick-Fil-A chicken sandwich due to my gluten allergy, but the waffle fries are GF, and a large order really hit the spot, washed down with their tasty lemonade. The drive-thru is crazy busy, but there's plenty of parking, and we were able to get in and out faster than those poor souls sitting in their cars, waiting in line. read more

Chick-fil-A - Drive thru crazy, but plenty of parking. - Fast Food Near Me - Martinsburg, West Virginia

I recently ate the classic chick-fil-a sandwich with fries and enjoyed the food very much. I look forward to returning to try the spicy version! Most of all, I was impressed with the pleasant and helpful staff. It was overall an outstanding place to have a quick meal without the feeling of "fast food." read more

I don't understand this particular location and lack of "fast" food. Every other location shows how fast food can be delivered. No matter the time of day it's ridiculous. I won't be going back here. I often drive by and think does upper management not see the lack of efficiency read more

This is the slowest Chick-fil-A I've ever been to. They used to be fast before they renovated. Now it's a slow as a McDonald's.

My quote: "There are three levels of customer service -- (1) Chick-fil-A, (2) Wal*Mart and (3) D.M.V. (with 100 chairs where you can sit and wait for bad service)." Now, the D.M.V. is improving with a kiosk and on-line support, Wal*Mart now has Scan-and-Go, pick-up and delivery, but it is still pretty tough to beat Chick-fil-A. Even if you know nothing about the store, the food is really great (I usually drive thru). read more

I enjoy Chick-fil-a but if you are traveling 81 during a busy time of day, AVOID this restaurant! I couldn't even get in the turning lane to go to chick-fil-a so I went to the light and turned around at McDonalds. Then once I made it through the light, I turned into the parking lot of CFA but because they have so many 1-ways and the parking lot was so cramped, I drove the short distance down one side and there was no parking. People were already starting to double park!! Thank goodness I wasn't driving my suburban! Once you make it to the end of the parking lot, you are forced to turn left and then right (another 1-way) to go back out to the light. I had to go down to Lowe's and come back AGAIN! This time, I just parked at the Martinsburg Diner and walked over. I would have just left but I preordered and my food was waiting for me inside. I won't be returning to this CFA until something is done about the parking and traffic situation. Or OPEN ONE IN SPRING MILLS! Ridiculous! read more

Typical Chick-fil-A, great tasting food, good service, no waiting, clean bathrooms. Good value

I don't know how chick-fil-a does such a great job. This location is no exception. It is immaculately clean, the employees are well groomed, well trained, and very friendly. The food is always good and comes out so fast, especially while other fast food chains have slowed down by trying to do to much. I once brought a 60 person track team here and we were in and out as fast as if we were a family of 4. I've never had a bad experience here. Also the ice tea is amazing. read more

I truly understand Covid has made things difficult logistically for many businesses but I cannot understand the pick up set up at this location. If you order ahead and pay you still HAVE TO WAIT for the entire drive thru line with everyone else!!! It's horrific. Also, grub hub is allowed to park and pick up orders. That just adds salt to the wound. For whatever reason the line is ungodly long at all hours at this one too. My order has always been right and the food is what it is, I don't eat fast food often and chic fil a is a standard. read more

We ordered the fruit cup for our child who doesn't like apples and asked for no apples and we're told NO.. We have been to other locations that are more accommodating. The staff at other locations are more friendly. read more

Chick-fil-A - Fast Food Near Me - Martinsburg, West Virginia

This location is involved in community activities and donates food items frequently for fund raising events so if you support the community, this is a good business to support. Not only that the food is good, the help is polite and says, "It's a pleasure to serve you," which is good-old-fashioned manners. That is enough for people to want to return if they feel that their patronage is appreciated. I also like the peppermint milkshakes and wish they weren't just available during the Christmas Season but all year 'round.. read more

If I wanted to get a half empty box of fries I would have gotten mcdonalds but instead thats what I get from Chic now for the 3rd time!! read more

Chick-fil-A - Fast Food Near Me - Martinsburg, West Virginia

See all

Not sure how people can complain about Chik Fil-A, other than they are closed on Sunday!!! This one is the best I have ever been to...service, cleanliness, and employee interaction! Thanks to a good friend, I learned about their smoked jalepeno salsa....Its the real deal! read more

Just like most Chick-fil-A establishments, this one is wonderful. The food, the service, the atmosphere, all top notch. They give back to the community like no other and are seriously all just great people. Why only 4 stars??!! The PAKRING LOT!!! Ugh, where was the logic on this? You can drive around for 20 minutes and still leave because there's no parking. They are efficient with the drive thru most days, but the traffic in that small space is seriously a nightmare!! Of course I'll still go all the time, so there's that! read more

I give this place 5 stars because they deserve it. Their drive thru in my location loops twice and if you at the end of the line it takes 5 minutes to go around the loop twice and get good quality food. I get the chicken sandwich meal and the chicken is crispy and fresh and the chicken is big. The fries is really good too. I recommend going to chick fil a it's my favorite fast food restaurant. read more

Best chicken restaurant sandwiches ever! The staff are kind and so fast with every costumer with so much love! The chicken sandwiches any type is amazing and the chicken is real and always juicy! The only thing i wish is for the fries to be cooked a little longer... a lot long in the fryer to be golden and crunchy! Then they would have 10 stars for me! But either way everything is tasty and fresh! read more

My order is always correct, hot and fresh. Employees are always friendly, polite and helpful. The first time I went thru drive thru I was expecting a long wait. But not at this place. the line was wrapped around the building (it almost always is) but they know how to move it. I was greeted by the first employee with a smile. She took my order. Verified it and took my money. Greeted by second employee with a smile. He gave me receipt and verified my order. Greeted by final employee with a smile who verified order and gave me food. Sounds like a lot but it all happened quickly. And despite being busy Everyone was so nice. In all the times I have gone to chic fil a I have always received this level of service. You don't find that much in most places. read more

This place is not very efficient on the drive thru. There is so much they can improve, especially for covid19. They should at least let customers order inside or do curbside because their drive thru takes forever. read more

I love chick fila, they are my first option when I want a quick bite to eat. I was disappointed that on Saturday night about 745 I was out shopping and I pulled into the location in martinsburg on Foxcroft to find that they were closed. The employee at the door said they closed early because of the snow. I said seriously closing early because of the snow, what snow? You mean the barely half of an inch on the ground? The forecast was only calling for between 1-3 inches total and that was through Sunday. It's ridiculous that they would close early for barely a half inch of snow. I wish my job would close for a half inch of snow. Thanks chick fila for disappointing me. I will know for next time that if it is snowing to call and see if you are open. I ended up going to Panera and getting dinner from them. I guess Panera isn't scared of a little snow, thank you Panera for being open. read more

Wonderful service!! I was traveling on 81 and stopped in for a quick bite and bathroom break. I came in 2 minutes before closing and all the employees were polite and friendly. They even made me fresh fries! I appreciate that even at closing time the service was great, you don't see that at many fast food restaurants. Thank you!! read more

Very very clean and very friendly employees. I love Chik-Fil-A and this has to be one of the nicest ones I've been to. The employees even sang Happy Birthday to someone at the drive in window! read more

This is my local Chick-Fil-A so of course I'm going to give it a special shout-out but I really do think this is one of the nicest ones I've ever been to. I usually use the drive-thru but when I do go inside it is always sparkling clean and the staff are always so nice and attentive. Recently went in and one employee came to our table and asked if we wanted a refill. The same employee came back with our refill and asked if we wanted some leftover chocolate chip cookies that didn't sell that day.... and they were still warm! Of course we took them (who can pass up free chocolate chip cookies -- come on!) and they were delicious, just like everything on the menu at Chick-Fil-A. Great place with great employees. I know I will visit again soon! read more

We go to Chick-fil-A all the time in winchester and the restaurants are great excellent customer service food is always good. But I stopped ar the martinsburg location today to get breakfast butter biscuit and a coke was all we ordered the young lady that checked us out was rude I was waiting for the drink the girl walked away with the drink to hand it to my husband I called to her several times she ignored me when she saw me following her she gave me a very flippant smile and said sorry.it took 10 mins to get the biscuit. I would have said something to the manager but she was busy talking to other guests about her college classes at shepherd and how she has been on and off academic probation. I will avoid this location as much as possible and stick to the ones in eunchester read more

Seldom do I rate anything. However, this am ordered breakfast burrito and was the worst ever! The tortilla was so hard and cracked when we tried to eat! Terrible Terrible Terrible!! read more

Good service, consistent food that is always hot friendly staff. Wish they would open a bit earlier for breakfast. Always a long line but usually get you thru pretty quick read more

What a breath of fresh air! After leaving the Arby's across the street, due to children running the show, the CF team was on it. Courteous, attentive, and friendly. Real professionals and you could clearly see that a management ethic was alive and well. Dine here with no worries, it's like night and day compared to other fast food places in the area. read more

I ate here to see what all of the hoopla is about - terrible terrible food, and gross bathroom.

Came in for lunch. Counters were fully staffed, everyone was super friendly. Food came fast and was delicious. This place was spotless! While eating I saw one of the staff wiping tables and chairs. She even got on her knees to wipe chair and table legs! The super friendly employee in the setting area greeting and asking if you are ok as a great touch, even offering to refill your drink! read more

Best fast good place around! I always get quick service to receive my order and I've never brought my own tray up the trash can...one of their workers always volunteers to do it for me. I'll go back over did over. read more

Love this place in Martinsburg, West Virginia great food, great service, always clean. They will walk around and fill drinks, take trash etc. I also love they are closed Sundays and major holidays.Also are closed for bad weather unlike walmart !! read more