online order for hot sandwich's pickup at 548 walk in the door at 548 and walk out 30 seconds later with my perfectly cooked order, awesome JM location read more

I think I would like Jersey Mike a lot better if I knew how to redeem my free sub from 88 points. I've tried tapping on the offer several times but nothing happens. JM rep at store said I'd have to get it from online. Gee, that's a lot of help. I've tried You Tube videos but no one has been clear on doing that, instead they just ramble on. I have the Jersey Mike mobil3 app on my newer iPhone -16 but I mostly do things from iPad 9th g because it's bigger and I can see better on that compared to iPhone. read more

Perfect timing on the pick up order. To the minute! I walked in as they called my name for pick up. Super fresh. The only issue is they didn't put the stuff on the side that I asked for. It doesn't sound like a big deal unless you have picky eaters and that definitely does matter to them. They up make a great sub though! read more

Jersey Mike's Subs - Fast Food Near Me - Martinsburg, West Virginia

I placed the a order on the app . I specifically asked for something not to be put on the sub and for it to be on the side. When arrived it wasn't put on the side. The sandwich is already soggy, which is why I wanted it on the side from the beginning. They swore it wasn't put on the sandwich but it was. All they had to do was remake the sub. I just stood there and they chose to pretty much ignore me. read more

Had a perfect sub and great conversation while our sub was prepared tonight Kudos to the staff !

I have tried 4 times to eat at the spring mills JM. 1 out of 4 had been a good experience they play way to much here for a food business. They violate food safety way too much here. They have their servsafe certification on the wall but don't practice it. Tonight was an easy order one number 66 a Philly with portabella mushroom on it. I added lettuce, mayo and tomatoes. First I had to stop her she was about to put 16oz of lettuce on a normal size sub. She cooked the peppers and onions and the bread. Melted the cheese. Put a little lettuce, one tomato and a little mayo on the sandwich, then realized that it was supposed to have portabella mushrooms so she quickly in 20 seconds sautés them (lol) place them on top and wrapped it up. Again playing too much to even read the ticket. Stay away from this store. Update. Spoke with manager my issue was with spring mills store. She was very nice and we agreed it would be a teachable issue and I didn't want a replacement. Hopefully they learn from my complaint. read more

Found this in our steak and cheese subs....and the manager was rude to us. Saying they don't have any items like this there....... That's because we found out in our food!!!Second time!!! I have no need to plant items into food/ Lie about finding items in our food. We order and eat. That's it. I've found items in a stream and cheese at Kings Pizza too in their steak and cheese which I find ridiculous and honestly don't understand how this is happening to us. Not coming here again. We got no refund and they were trying to force us to come in. We ordered delivery for a reason.They need to get new managers here. I've heard others complain. We ordered through mobile app. Never again. I couldn't even finish my food and neither could my boyfriend. Ruined our appetite. Sent a complaint in immediately read more

Jersey Mike's Subs - Fast Food Near Me - Martinsburg, West Virginia

I ordered a #16 - Mike's Chicken Philly Bowl. The website said it is served on a bed of lettuce. The was no lettuce. When I called the store to complain, the manager told me that, that was the way they served it in his store.He told me I should've requested the lettuce in the comments section. When I asked for credit, he told me no, as the order was sold as they make it in his store. I wish there was a way for me to attach a photo of the bowl that cost $8.75. I usually order at least once a week, but I guess I'll be going to Subway or Firehouse Subs from now on. The manager was very rude. read more

Jersey Mike's Subs - #16 Mike's Chicken Philly - Fast Food Near Me - Martinsburg, West Virginia

Gonna say this is a top down friendly place makes me feel welcome and want to come back. Food service was fast and timely. Food was absolutely amazing. Ambiance was very chill and laid back. 10/10 read more

The slogan of West Virginia is "Almost Heaven". I think the closest you can get go heaven in West Virginia is this Jersey Mikes. Employees are always happy and very friendly. You'll never find bad service. The food is incredible. Im sorry but this puts Subway out of business, sometimes literally. In the same development there used to be a Subway, and it's long gone. Once saw a Subway employee standing in line and ordering a #7 Mikes Way. By far the best sandwich and service in town! read more

Tonight's order was not up to Jersey Mike's usual standards. Subs ordered Mike's way lacked oil and vinegar and the usual flavor. On the other hand the workers were openly positive and pleasant. read more

Great subs. Made with freshly sliced meats and cheeses. Toppings are fresh and plentiful. Available in 3 sizes plus child sized. Wraps and Udi's gluten free rolls available. Sub salads are great for dieters. Staff is professional and courteous. Plenty of hot and cold choices or they will custom make your sub. They have an app for online ordering and a great rewards program. Subway might as well close their doors! Jersey Mike's is the best! read more

I'm a HUGE fan of Jersey Mike's in general. I've been to several in a couple different states & this location has by far been the best. I've ordered online & in store with the execution of my order always on point. The staff are always positive & you can hear the communication among team members. Very highly recommended & I will continue to frequent this location. Nice job!!! read more

I love my tuna wraps there, and that's hard to find as opposed to a sub. AND....you get a choice of the type of wrap! I have been to three different Jersey Mikes, including Martinsburg and appreciate their friendliness, how they say hi to you as you walk in the door. Their food is fresh, meat is freshly sliced since the slicing machine is right there. And....their bathroom is clean as well! The price is reasonable and they have a soda dispenser. read more

Went in to get a sub since I've been there a few times. Right off the bat I got the worst vibe ever. I've heard real bad stories the past 6 months about the managers, but I didn't believe anything until I walked right in. With an open kitchen concept you can hear everything, and I could hear a manager yelling at an employee. All because they didn't put lettuce on the sub correctly. I got the number 13, aka italian, and I must say it was the worst sub I've had in my entire life. Very rude to the employees, very bad subs, but with very fake employees. The food is not good enough for the price, and the environment is way too fake to feel comfortable in there. I've worked in the food industry, and although you should respect the customer, it shouldn't be forced/faked. If you want a good sub for a good price and nice environment, I would head to Firehouse. read more

My family and I had a house fire on 9-18-19. I went in on the 20th to get my family dinner and Mikayla asked how I was doing and that she hadn't seen me in a while. I told her I was doing okay besides the fire. Well long story short Mikayla gave my family and I two giant subs and sides and drinks on the house to help us out financially. I never intended on going anywhere for anything free because of my circumstances. My family and I wanted to say thank you and we appreciate it jersey Mike's. We will forever be a customer. read more

What's with the low ratings??? These subs are excellent. Freshly cut high quality meats and a super friendly staff. Our favorites are the club sub (crispy bacon!) and the Italian. Buffalo chicken, turkey and provolone, and the turkey wrap are also really good. We usually get mini size subs or get a tub Mike's way which is so tasty. I'll never go to Subway again. read more

I am so happy Jersey Mike's came to Martinsburg. We used to drive all the way to the Jersey Mike's in Ranson just to get a good sub. The establishment is clean, the employees are friendly, and the subs are top notch. I always utilize their rewards/points system and I can't even tell you how many free subs I have received from there. I love it and will continue to come back for my weekly dosage of Jerskey Mike's. Oh, don't forget to order your sub "Mike's Way"... the best! read more

Efficient friendly staff...Excellent product...The freshly cut meats and cheeses make such a difference...So glad they came to Martinsburg!

Ordered on line, mistake #1. Got an email that it's ready at 1:35, got there at 1:30, excuses started. Got the sandwich and a smart ass incorrect response. STAY AWAY! read more

I've been trying to post my initial and updated reviews for quite awhile. Seems like Yelp's bots are suppressing every good review to the detriment of the these first initial two. This is causing a total distortion of the actual customer feedback. I hope Yelp will correct its bot suppression activity as it is totally one sided. Yelp will post my reviews only if they are critical (like one star, which they have posted). Yelp will not post any if they are complimentary (like five star) however. How unfair is this to both merchants and users! Yelp hides these good reviews under a greyed out link titled "not currently recommended". If you do find and click on that link it still limits what you see to 2 such reviews. You have to click it again to see the rest of them. How much more can you hide them? Also, with respect to the Yelp "recommended" reviews, you can only select to comment on those reviews from 3 choices: "useful, funny, or cool". How stupid is that! Why not add a not-useful category and eliminate funny and cool. What the heck are funny or anyway? How does that help anyone evaluate an establishment? I've begun using the Google reviews which are far more realistic and seem to cover all feedback without bias or bot distortion. read more

Update: I thank you but no thank you. I understand that a bad review makes your company look bad. I get that. But what's worse is to lie about it. Own it. Anyone that specializes in customer service, would apologize first, then explain. Not to go to extra lengths to ensure that they remain looking good. First off-no apology. Secondly, yes, the sandwich was remade, but only after my husband had to demand that the General Manager- Michaela was called at home to authorize it. After repeatedly stating that "we don't do that, because people try to get free food." Finally, after about 10 minutes of arguing back and forth, a deep-sigh "fine, we'll remake it" was given to authorize the remaking of a sandwich that your restaurant messed up in the first place. We didn't bring in a half eaten sandwich! It was a sandwich that was not even opened and you could smell the onions through the bag! And to lie about the coupon-really??? So, where did I get the information about a $5.00 coupon? The sky? You said it, your associate said it, and I declined it. Not going to argue with a subpar sandwich shop over a 10 dollar sandwich. What's more effective? Telling everyone I know not to service your location, because now, not only do they not value your customers, they also lie on their customers to make themselves look good. 0 accountability! 3 Excuses Made+ 0 apologies= Never eating here again: Response to Original Review We value each one of our customers, very much. Customers are the most important part of our business. When someone comes in with an allergy to something in our restaurant and they tell us about it, we take every precaution to not have any cross contamination. We wash our hands, change our gloves, change each utensil out and place paper on the counter for the sub to sit on. But we have to be aware of this allergy. We are more than happy to go above and beyond for people with allergies. We actually do not have $5 coupons, anytime there is a mistake we take the necessary steps in order to get you the sub you ordered correct, we explained this to you. We want each one of our customers to get EXACTLY what they paid for, because we understand you work hard for your money. We remade the sub for you. We wish you well -Team Martinsburg Original Message: Customer service is absolutely the worst at the Jersey Mike's in the Martinsburg Commons. They do not value their customers! Ordered two high priced subs and asked specifically for no onions. My husband is allergic. What did they do? Put onions on it! So when I called, to alert them and let them know that I was coming in to get the sandwich remade ( kindly might I add) I was told by some thirteen year old nit wit that " umm, yeah, we dont do that. We can give you a 5 dollar coupon." Umm what the f$@k is $5.00 going to do for me? That damn sandwich was 10 bucks. And they couldn't even get that $h!t right. Thank you, but no thank you. Keep your coupon and your subpar customer service. Wouldn't eat here again if I was three weeks starving. read more

If you want a large and great sub you have to go to jersey mikes .I've tried subs from all over and while there ok you can't beat jersey mikes for the size and quantity and the staff always nice. read more

I love this place the staff is excellent and very attentive... I usually eat hear at least two times a week the family that owns this establishment is very friendly and hard working every time I go in I am greeted with smiles and friendly gestures..this place hands down offers the best and freshest sub in our area and I am a sub Connoisseur!! By the way they really pile on the meat and will dress the sub with tons of extras I have taken the time to read there reviews and some people just like to bash stores cause they want something for nothing but this is a review you can use because I am in customer service and serving to the public myself and I would hire any of these folks in a heartbeat!! Love the subs guys keep up the good work don't let one review drag you down there are thousands in this town that feel the same as I do and are glad to have you here!! read more

Waiting in line for a couple minutes (average) and ordered a single sub to-go. Waited, standing in the restaurant for 30 minutes. First time going to Jersey Mike's in Martinsburg. First impression is everything. read more

Great place where both food and customer service is number one. Freshly sliced meats are the best, but for a super treat try one of their hot subs. One of the proprietors is always there to assure quality and service. Been there several times and plan on going back whenever passing through the area. read more

Very tasty sub and cheerful employee! Nice job Karen!

Being from northern Connecticut I never had the pleasure of tasting a Jersey Mike's sub.Then I transferred for my job to Vermont. None there either. When I retired we moved to West Virginia in 2011. After two years of boredom I started working part-time at The Home Depot in Hagerstown. Well guess what was around the corner? Jersey Mike's! They came highly recommend by my co-workers so I ended up just about once a week going there after work(usually 5 or 6pm) and bringing (we called them "grinders" in Connecticut)them home to Hedgesville. The manager there was so kind and friendly.I believe Mikayla worked there too at the time.I used to live in the same development in Hedgesville and she would tell me that they were going to open one in Martinsburg. And now here they are and we are off Ridge Rd. S, only ten minutes form them. Mikayla is an angel. For some reason our street(pretty new) is not recognized when I tried to order for delivery and Mikayla actually brought it to our house herself! Their food and their people are equally wonderful. read more