Store #9580 Dual Hwy Hagerstown, Maryland
Date: 12/22/24
Time: 8:00 pm EST
Order: Santa Fe Sizzlin' Skillet $12.99 Chorizo sausage, fire-roasted bell peppers & onions, mushrooms and seasoned red-skinned potatoes. Topped with Cheddar cheese and eggs*. Coffee topped with heavy whipped cream 2- French Vanilla Packets ( that were not cold)...
Hello! Just wanted to make you aware, not necessarily complaining in particular! Whenever I visit this establishment, my order is the same! However, what caught my attention immediately is that the skillet was not sizzling when it reached me, it was only hot! No cheddar cheese... The food did not appear appetizing with fresh plumpness, but rather stiff or perhaps been around awhile... The meat, potatoes and vegetables all appeared the same color, appeared to have reduced in size and texture lying in a puddle of murky grease!
Initially, I felt something off by the color, the dullness in the vegetables and the sausages were hard to distinguish from the potatoes! The taste was okay, but crunchy potatoes and the tasteless vegetables! It was about 3:20 am, while asleep I awakened with severe stomach cramps, and light headedness! I barely could see my way to the bathroom, and literally almost fainted!! I made it to the toilet before offloading a massive amount of dark colored diarrhea that was of very dark color, and smelled like something sour, I guess? I became lethargic, as if I was going to pass out, but somehow gained my strength while leaning and passing masses of diarrhea while cramping in my stomach! I prayed God help me!! I almost black out, but fought to stay awake; when I begin to feel hot around my neck, then rising to my face with a light itchy sensation around my jawline. It only last about 3 minutes and went away! I didn't even have enough strength to yell for help!! My voice was muzzled by the lethargy!! It was then, I forced my legs to stand up from the toilet, while staggering towards the shower! However, another episode of diarrhea hit me again with cramps. This time it wasn't quite as bad, as if whatever parasite that invaded my body- has now hopefully exited peacefully!! I thought I had to call 911, if I could not regain some kind of normal consciousness!! However, I stumbled downstairs to get something I knew would settle my Stomach' PH system... Hot water and baking soda! I began to feel better (after drinking about 8oz), and lying still for about 1 hour.
Today, I feel much better, and is steadily recovering more strength and the nausea has left! I am almost for certain after researching; that I have indeed may have been cross contaminated with a some sort foodborne illness, or improper foodservice safe handling practices! After speaking to my spouse who had lasagna, he said he felt a slight gurgling acid reflux, as he slept -but that's all he experienced- no cramps etc...
Please make sure that your Management Team are aware of this; so that they can implement improvements immediately- before perhaps an intervention by the State Health Department will happen, in order to prevent an outbreak.
Anyway, I thought I would bring this to your attention immediately- Thank you, for your patience and help!
Note: "This letter was written 24 hours after illness. Sent to the Corporate Affairs, without any response as of yet". read more