I had the new steak and cheese sub. Absolutely terrible very small very little meat and no flavor. The combo meal was 18 dollars won't be back such a shame. read more

Stopped in for a tuna sandwich. Was nothing like it was months ago. Terrible taste , dry , it was 10:30 am waited 10 minutes to place order as mgr was on phone taking a long order. Used to be that a customer dining in was a priority... I guess not. Never again... I saw it going downhill a year ago but it is almost there.!! read more

My BF and I ate lunch at Firehouse today... The manager ( Marlene ) greeted us with a warm smile and said WELCOME... she's so nice Marlene as well as her staff are so friendly and sweet. Restaurant Is always clean. Love this place read more

I placed a mobile order, once I got to the store they informed me they were out of something I ordered, i asked how I go about the situation to one of the workers and I was told to contact customer support through the app, so I did, the online team told me to contact the store so I did, the manager (Marlene) was absolutely unprofessional and rude, she told me I needed to drive all the way back into the store to process a refund. When that's what they should've done in the first place when I was there and asked what I should do since they were out of what I wanted.. now they want me to drive all the way back when they could've done it while I was already there. They refuse to issue a refund unless I drive all the way back to there location, which i am no where near close to. I've tried calling corporate and I'm not getting through, they are taking advantage of the situation and basically stole money since they received money for a product I never received. read more

outstanding ! food, service and ambiance!!! we always enjoy for dinner there pickup and enjoy our sandwiches! thank you firehouse!

Sandwiches were slopped together, 3 slivers of lettuce, wrong bread and no mustard which was standard. Ordered on the app and chose delivery but since it was then to uber, called the store and girl had no idea how to fix the order I paid for that changed after I checked out and paid??? Uber dropped the order on the porch and boxes opened in the bag. Not worth it at all! read more

Service! The last two times we have left without ordering because even though they had two employees there was seven or more people waiting on food. Love their subs & The Village special but still....... read more

The food was not real good. The service qas awful. I hate doing this because our grandson is a firefighter and we want to support this group read more

The food was expensive. It was not hot. The two employees were not helpful or professional. A featured sub could not be offered because either he did not know how to make the sub or they didn't have what was needed. This was an all around unpleasant experience. I ordered the Roast beef Au Ju... they didn't know it came with the Au Ju. Another featured sub! I am still hungry and we got two medium subs, no meal, no drinks for 30$. It was not even comparable to other firehouse subs. Go somewhere else. read more

Love the Hook and Ladder. Friendly service and decent food. Plenty of seating with lots of patrons doing carry out. Will definitely come back. read more

I am not sure why but the last two times we went to this Firehouse they didn't have large white bread. We ended up getting the wheat bread but it isn't as good. Ordinary they are my favorite sub place but I will have to call before ordering to see if they have white bread now. read more

Went the other night and a toddler was "helping" stock chips. She was in the way and I had to stop short to avoid tripping over her multiple times. She ran behind the register/counter and into the back storage area. Her Grandma was the manager, and another employee was related, maybe a mom or aunt. A third woman sat at the table by the soda machine with a stroller and younger baby. After the toddler ran to the front door and blocked a customer from coming in, that woman said, "I think she locked the door". Then that woman chased the toddler around their table in circles. Then Grandma and the related female employee brought the toddler near our table (across the room) and started tossing the toddler in the air overhead. They were maybe 2 feet from us. I was afraid we were going to get hit by flying arms or a toddler while we sat and tried to eat. Grandma says to the toddler, "Do you want Grandma to punch ya?" a couple of times and "Do you wanna fight?" as the other woman tossed the toddler in the air. Then they took the toddler into the bathroom, where she screamed and screamed. One came out and said, "She's just b*'ing and moaning because her butt's chafed". Then they finished in the bathroom and loudly complained about having to share tips and how it's not enough. I never tip fast food but had just tipped them and boy I'm sorry I did. They wanted me to hear they didn't think it was enough, which is funny because they didn't even make our sandwiches. A nice young man did that. I feel sorry for him, stuck there in that situation. I reached out to corporate, who ignored me for 3 days, via their website. I reached out via their Facebook page, and got an immediate reply, but was told they are going to give my number to the LOCAL MANAGER (aka Grandma) so they can deal with it at the restaurant level. So there you have it, Firehouse Subs in Summerfield is, in my opinion, a terrible, unprofessional, hazardous place to eat and spend your hard earned money. And corporate doesn't give one single . . . . about their customers having a decent experience. I will never set foot in a Firehouse Subs again. In my opinion, that company does not care. read more

Today was my last visit to this Firehouse location. New owners no longer give Veterans a discount, which previous owner had. Myself and another Veteran are displeased that you would take something away from us, and we eat there every Sunday. Not any more, plenty of other sub shops we can move to!! read more

I can't prove it but I am convinced they use less meat that other Firehouse. The bread is also on the hard dry side. I'm assuming that's cause they get very little business. The location in Leesburg is much much better. Like I said it's probably because they don't get much business,,,,but that is no reason for bad food. Bet the owner of this franchise doesn't care about putting out a good product. read more

Love Love Love Firehouse Subs. But on the particular night it's taking 35min so far to get my sub. Why? Looks like no one is happy with the job they have. Pick up guys!!! read more

The only reason I'm giving one star is for the order taker. Sad to see this place go down hill. Both in food and rudeness. First I will complement the lady at the cash register she was very friendly it's to bad the bald guy behind her was rude and insensitive. If he would have opened his eyes before he opened his mouth he might have seen the emotional support tags on my dog. But instead he loudly and rudely said no dogs in here. I was coming in to pick up food not staying and the dog was in my arms not running around, FYI it was 96 outside. Then when I get my sandwich, the corner of the meat might have touched my bread, so sloppy and my pickle was dried out. I have eaten here since 2014 almost weekly with my es dog and never had any issues till today. I will not be making that mistake again. Just a tip for you baldy, you should wear something over your head so you don't drip sweat into peoples food. read more

Visited firehouse in summerfield today. The restaurant was dirty, there were no lemons for the tea. There were 2 girls working which could not speak English. I am very disappointed in the way this firehouse is managed. With the way things went today i dont see this franchise making it very long read more

Just yummy! Very pleased will come back again. The turkey with cranberry oh so good....thanks boys, you got it right!!

AMAZING CUSTOMER SERVICE! Very pleased with the service offered at this location! Most specifically Neil who took my order I called in and he was so efficient & quick! So friendly I really appreciate being treated so nicely! Will definitely visit this location more often thanks again, Neil! read more

Very good subs! Even though they are more expensive than the $5 guys, the quality makes it worth it!

Decent subs but not my cup of tea. I've tried several kinds now and I just can't find one that I like. Last time I got a "club on a sub" and it was just a complete soggy mess! Today I tried their steak and cheese, better! But a bit too seasoned/peppery for my liking. I tried and struck out.. I'll stick to Publix or subway! read more

Leslie was just a gem nice as she could be but the Restraunt was a shambles not a clean table in the place no napkins in any of the dispensers filthy floor on excuse for such a mess I'll steer clear of this Firehouse in the future just too busy to do the basic house keeping in a business of any kind read more

After waiting more than 30 minutes, on my late lunch break which I would have thought they would be quicker (1:20pm) I finally got my sub. I had ordered a roast beef on white cold sub. The person taking my order said "Cold?" I said "yes, cold." Waited the 30 minutes and got a hot roast beef on a toasted roll, not even close to being cold! When I was handed the bag I felt that it was warm, checked and yes it was a hot sub. I said I had ordered a cold sub.. (just like it says to do on their sign, "want it cold? just let us know) The guy behind the counter said "oh..I can remake it" I told him that I didn't have time for that. Won't be visiting this one again. Being retired law enforcement I do try to patronize this company but definitely will not use the Summerfield, Fl location again! read more

Would give a ZERO... Kinda of a hike for a work lunch, but quickly became a frequent flier, mainly for the iced tea. Bought a salad on 6/19/19, returned to work, ate roughly half until noticing a white hair about an inch long in the salad. Called and spoke with the manager? owner?... anyway, he said to bring the salad in, that he wanted to see it, and in a tone as if I was lying. Couldn't make it back out till 6/26/19, but I sure enough brought in the salad. Same guy who told me to bring in my salad took it, opened it, then brought it to the back. While waiting for my replacement salad he had the nerve to come out and tell me by the cash register, with plenty of people around, that he spread the salad out on the counter and for my information there was no hair. Then continued to quiz me on the hair. That none of his staff had white hair. Blatantly calling me a liar. How dare he question my integrity. Hope it was worth it, because just like that, he lost this previously frequent customer. Staff is great although not sure how they can work under someone like that. read more

Can't say enough about them! Love their Hook and Ladder! Hubby loves their Italian sub and the Philly Steak and cheese. Service is always excellent and staff are friendly and helpful! Subs are steamed hot and arrive yummy looking! Place is always neat and clean. read more

Hook and Ladder is a great sandwich. The team was very friendly greeting with a welcome to Firehouse as you enter. The sandwiches were made a delivered to our table very quickly. I love going here for lunch. read more