The place had quite a few patrons but that was it. No cap, they were busy filling orders and I don't need to have a special greeting. The team was nice, polite and even laughed at my joke! I ordered a small Jamaican Jerk Turkey sub on wheat with the Cajun mayo. DELISH! My mom ordered a medium French dip. She had no complaints and even complimented the bread! Firehouse, y'all did good! She don't play about her food or subs. The place was clean and had a consistent buzz of work and conversation among those waiting on their orders. It was a whole vibe. read more

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I am giving three stars because I really feel like this store is always super slow. I'm not sure if it's understaffed or if it's just slowness from the workers but it's been each time I come. When you walk inside, there's boxes all in the entrance. Then you see every table but maybe 3 filled of upset people waiting for their food. After we ordered they said, "all in line, know it will be a 20 mins wait." A lot left after that. The sweet girl at the register was kind and our food was yummy but the slowness is frustrating. read more

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Food is good. The staff needs to change gloves every other customer she served plus she is wearing gloves she use to prepare food then she takes and holds money then go to the other customer without changing gloves. read more

Firehouse Subs - Roast beef Sandwich - Sandwiches Near Me - Jacksonville, Florida

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Firehouse is a Jacksonville original. I know they are everywhere but they started here. The hot subs are steamed fresh and made to order. They are my go to of I want a corporate sub. This location is pretty good. Always clean and the staff is friendly. read more

Great customer service and employees were quick with getting the food out. Inside of restaurant was clean and condiment table was stocked. Food is always good! read more

Firehouse Subs - a large sub sandwich - Sandwiches Near Me - Jacksonville, Florida

I would give no stars if possible. Ordered a large turkey breast sub with only cheese these people sent a sub with bread and cheese. Then when I called the lady that answered the phone said she could assure me it had turkey on it. Told her I can assure her I'm looking at bread and burnt cheese. I told her I can show my DoorDash order I have and a photo of the sandwich to prove what I ordered. Horrible! Will NEVER order from this location again now that I can assure them of. read more

Firehouse Subs - This is the turkey sub with cheese only I ordered. Do you see the turkey? Yeah, me either! - Sandwiches Near Me - Jacksonville, Florida

They didn't seem they knew what they were doing. I asked for the Zesty Garlic Hood and Ladder and my husband the Spicy Dill Hook and Ladder but with pastrami...they messed up the order and when telling them about that is wash it says on the menu thy were confused... read more

Horrible visit. Had issues with order told out of product after ordering and paying. How out of tomatoes and green peppers. Both subs were ordered NOT toasted and no condiments. Mine had mayo and was toasted. Sent email to corporate and no response. It is a shame that 1 store and management can prevent customers from visiting again. read more

I have their app and I took advantage of a $3 offer they had for cordon bleu and it was spot on. Great price and a delicious sandwich. P.S. bring back the Funyuns... read more

My order was a to go order. When I got home to eat dinner this is what I saw. I have no Italian dressing or mustard on my sandwich as stated on the menu. The bread was not fresh. They put way to much mayo for my liking. They also had a customer on the phone asking for a manager but the manager didn't want to take the call and the employee taking our order said I can be the manager. Very unprofessional. read more

Firehouse Subs - New York Steamer - Sandwiches Near Me - Jacksonville, Florida

I love Firehouse Subs. For the last week they was choosing a name to get a free medium sub. Today was my day. I got my favorite steak and cheese on wheat bread. The store Isa's very crowded today but they have 5 people making subs. It is nice we got free subs but there was a 30 minute wait. The time went by pretty fast. They have about 1200 locations in all. The subs are made to order. read more

Love their steak and cheese sub, but this is not my favourite location. While the restaurant is clean and the employees are fast and friendly, they have managed to mess up my sandwich on several occasions. My bread has been burned. My bread has been supposedly toasted, but yet it's not toasted. Twice they've not evenly spread the meat and cheese, so it's been all clumped up in the middle with nothing on the ends. It's been nearly impossible to spread it out myself because of the melted cheese. I cannot count how many times my sandwich has been cold when this is a hot sandwich. Managers have been nice and given me replacements on my next visit the two times I've bothered to call and complain, but it's such a constant screwed up situation here that I just go to the location on Dunn Avenue now. read more

4th time I've now not gotten ANY of the pickles I've ordered. Food is not bad. Had way better Firehouse subs than here though. Time to pick a new one. read more

Order not completed by estimated window of time. Received over 7 mins late. Didn't accommodate a simple request- which was to cut one sandwich into thirds instead of half. The food was good though. read more

I've never found a firehouse I don't like but this one seems better than most. I eat lunch here pretty often and the manager and crew there are great and friendly. The spot itself is pretty darn clean and seems to be well organized. The food is also very very good, I'll keep coming back. read more

Firehouse Subs - a hot dog and a pickle - Sandwiches Near Me - Jacksonville, Florida

The most incompetent staff in existence! How do you mess up a sub from an online order? The order is literally spelled out for you. Cold sub means not hot, ie: not toasted. When they remade the sub, they screwed it up AGAIN - they left EVERYTHING off the sub. Idiots. What should have been a 5 minute in-&-out experience took a half hour! Completely pointless for us to try to save time by ordering ahead of time online. Would never return and do no recommend. Not to mention, their bread sucks. Tastes like Wonder Bread. Gross. Go to Jimmy John's down the street! read more

I just placed a large order and was amazed by the attention to detail, patience, communication, and great attitudes the staff possessed. Princella took my order and gave me so much information on my choices and was incredibly patient with my confusion (the people I was ordering for were not very clear). When we arrived 10 minutes after ordering to pick it up, she had all staff members communicating about their status on each order while still ensuring every customer was greeted upon arrival. All staff were working diligently and committed to customer happiness. It is uncommon to see such dedication in fast food and I was thoroughly impressed. I never eat at Firehouse but will return! read more

Food is good. People have gotten better. New manager etc. good experience this time. I love Firehouse food.

It's firehouse. Exactly what you expect as they are all the same. This place is usually fairly busy all the time. Service is fine. Average sub sandwiches at average prices. Not sure what else to say. read more

This location can get pretty packed when Josh Scobee gets free subs for Jags fans, however, you don't wait long for your food as it comes out relatively quick. I dont know if all Firehouse locations have stopped doing so but you will not be greeted with a "Welcome to Firehouse!" chant here. This time I ordered the Engineer sub, a sub that I haven't had in well over 10 years. It was just as delicious as I remember. Lime-ade is the way to go for your drink but they have the big Coke machine that offers way more choices than you really need. My wife had the Italian Meatball and wasn't able to finish it so she gave the rest to me. The meatballs and sauce were really good and seemed big enough that it could be difficult to finish a Large sub. On this visit I noticed that the dining area had a weird, not so pleasant smell. I will make note of the smell again if it's still there when I go back. read more

So this breaks my heart, I am all about Firehouse subs normally, however, my last visit to the location at Rivercity Marketplace was very much below there usually excellant standard. For two subs and a tiny bag of chips we paid $31.00, really for fast food? There online price is $8. something, which is well worth the price, but $13. and some change each, is just obscene , upon contacting their main office and complaining we were told they would research it and get back to us, but that never happened. Can't blame them for that , "there is not a whole lot one can say about it"! read more

They dont care what u want on it or what you dont want , they're gonna put it on anyway. Stood 15 minutes to get my order taken while all 6 employees watched me and the line behind wait. i just dont understand how you mess up and order that is on the screen in front of you. read more

Being sick the other day I didn't feel like doing much. I wanted something to eat but not the other sandwich shop around the corner. This location is exactly like all of the pother firehouse's around town. The same menu and the same fixtures but then that's what you want when you walk into a huge chain restaurant. I do remember them on San Jose in their first store. The brothers did it right back then. The sandwiches were better I thought. I went with my normal sandwich of the New Yorker steamer. It is a pastrami n corned beef with mayo and swiss cheese. That's about it. The meat i feel used to be a better quality and more pf it on their sandwiches. So maybe it will take being sick again till I come back. read more

All this time of living in the area and I had never been to this location. Very clean and well decorated. My favorite part was seeing an old friend, Max Leggett, represented in the large mural and in a framed photograph. I am sure he is smiling down loving the respect. Now, the food. Well of course it was excellent! Fully involved is the only way to go in my book. read more

I normally stop at another location near my house on the other side of town, but, I was really hungry the other night and stopped here..and I'm so glad I did!! Ya'll were really busy, and that parking lot is something else..but I was greeted quickly and kindly by the staff and my order was taken quickly by the young lady at the register. The line was super friendly and they worked seamlessly together. You could tell they were trying to get everyone's sandwiches made correctly, and they were communicating very well together to make sure they didn't make any mistakes. What a Great team!! I think the young man that ended up handing me my sandwich said his name was Chase ? He was very friendly, had a big smile and told me to have a great night! I have to tell you that lately, customer service skills has really gone downhill in the world, but the staff at this location has me thinking I may travel all the way out this way for my sandwiches from now on. Whatever you're doing, keep it up!! read more

This Firehouse location is fairly new so it is usually always busy. The service is quick and the food tastes good. There are a lot of restaurants around here, but I like it here for a quick, good lunch. I do recommend... read more

Food is fixed just the way I like it. Wonderful hot sandwiches. Very clean & one of the largest I've been in.

Slowest damn firehouse around! Everytime I come in its forever to get my food even if it's just 3 people in house! Workers don't seem to know what they are doing at all! Really need some management help here! Not only do the workers not seem to wanna work or seem to be properly trained but they are unorganized and lost for the most part! Once again NEEDS SOME MANAGEMENT HELP! Takes 6 people to make 1 sub every 5 mins.... And in the 20 mins I have been waiting 2 subs have come back with the customers having the wrong order read more

Best sub shop on Northside. Clean and all fast service. The AC is always blowing nice and cool!

I love Firehouse but this location has horrible customer service. I always try to order my food ahead since they tend to take awhile and today I did for absolutely no reason. I called my food in at 11:20am and was told it would be 15 mins. When I got there, there was a sign on the door that said they would open at noon. Clearly they did the same thing to about 25 other people that were also waiting outside. So at noon when they finally opened the door, everyone piled in at the same time for me to wait and find out they didn't even put my order in! I could have understood this possibly if it happened yesterday after the storm but today shouldn't have happened. Jessica was the one who "helped" me when I got there. If that's what u could call it. Very very bad attitude! If u don't like your job you should find a new one. read more