I heard Firehouse Subs had a Thanksgiving sub and had to get one. I was obsessed with The Bobbie from Capriotti's which closed over a year ago. I went to the drive thru and didn't see it on the menu so I asked if they had a Thanksgiving sub and it was still available! The attendant was friendly and pleasant to interact with. Plan to wait a bit for hot subs. Another person gave me my sub and they were very friendly as well. When I went to eat my sub 10 minutes later, it was still warm and oh so good! The turkey on its own is drier than I'd like, but with the stuffing and cranberry sauce it hit the spot. I couldn't taste if there was mayo on the sub but did see a little in it. The leftovers were just as enjoyable reheated the next day. I'll have to get another before they go away! read more

Firehouse Subs - Thanksgiving Sub (off menu) - Sandwiches Near Me - Grand Rapids, Michigan

Without success I tried MULTIPLE times over the course of a week to use the Firehouse Subs App to place an order using their PROMOTED "50% Off Everything after 8pm" offer. Everytime the restaurant blamed the App and said there was nothing they could do about the issue. Without success I have called and sent messages to Firehouse Subs' Corporate Office MULTIPLE times over the course of a week and NEVER got a response. Today (08/03/2026) I stopped and talked to one of the co-owners of the 5557 28th St. SE, Cascade, MI location. The co-owner again tried to blame CORPORATE and the App for the problem. As the conversation progressed, the co-owner let slip that her brother/co-owner manages the App's offers and has the ability to turn offers on and off. And to quote her to the best of my ability, she said: "my brother looks at how business has been on a given day and if business has been good and we don't need the business, he turns the offer off" (meaning that he disabled the offer, leaving customers hanging while unsuccessfully trying over and over again to USE to App's "50% Off Everything After 8pm" Offer. If they are NOT WILLING TO HONOR THEIR SPECIAL OFFERS... THEY DESERVE TO GO OUT OF BUSINESS. I was a regular, however, knowing what I know now, I will NEVER GO BACK !!! read more

WOW our family stopped to try a new place as we have never been to Michigan and Asher gave us great customer service Aside from the sandwiches being absolutely delicious and I don't eat sandwiches The place was super clean and Asher even asked if there was anything else we could like and to stop by before we had back to California BEST PLACE to eat and super fresh sandwiches We were BLESSED to have stopped by Thank you Firehouse Subs read more

Food was good. I was missing an item from a pick up order and didn't realize it was gone until I got to the office. I tried calling but the phone line kept sending me to a corporate phone service. The phone service even tried calling the location and no one would answer. The location is roughly a 20 minute drive in the wrong direction but the office guys really wanted this for lunch. Needless to say, I never received a call back from the location. Each location is franchised so getting your money back or at least the food you paid for is at the discretion of each location. I don't want anything free, just what I paid for! read more

This is what I received as a French Dip Sandwich. It tasted as bad as it looks. What a massacre of a roast beef sandwich!!! Tasteless mush. And Firehouse supposedly has a good reputation. Unfortunately, after many attempts, I am not able to upload photo of the sandwich I was served. read more

Firehouse Subs - Sandwiches Near Me - Grand Rapids, Michigan

I ordered two sandwiches - meatball sub and honey ham sub. My husband picked them up and brought them to a local motel we are staying at. First time I have ever ordered from Firehouse subs. The ham sub was bread, meat and cheese cold. No condiments or vegetables as ordered!! Meatball sub was fine. I tried calling and got no answer. It's 1:00 pm on a Friday. After trying various ways to contact them via phone and internet I finally got someone to answer. His response - being the sandwich back and they will add stuff to it. Not only my first order but my last. Can't say I didn't try. read more

Ordered off yelp. Order was correct for 5 subs. Estimated time was updated and extended. Driver was very nice. Ans the subs tasted great.

Not the best expression of a Firehouse I've ever seen but I'm also a long way from home where they all got started. So they were an emerging chain back when I was in school in Jax and St. Auggy and by the time I graduated and made it back home to Orlando they were pretty much popping up everywhere!! Good for them too because they can be pretty good; just not so much this time around. In fact, this experience is really a three from me but I leveraged it up for old-time sake. They got my order wrong. Basically, wanted the turkey original or smoked turkey breast sandwich fully involved delete mustard and tomatoes add 2 ounces of salami. ...but what I ended up getting is the turkey bacon ranch add salami, which I don't care for so much. This has happened to me twice now. Anyway, and of course, the usual Freestyle woes were going on. Low to no ice and had to pour off two or three different sodas before finding one that wasn't flat or poorly mixed. read more

A few of us ordered take out. I ordered the Firehouse Hero. It was very good. I think it was a little small for what I paid. But I will say the bread was soft and it did have everything on it that it was supposed to have on it. read more

Firehouse Subs - Hero sub - Sandwiches Near Me - Grand Rapids, Michigan

The manager at this location, Alyssa, scanned my points for a sub but cancelled the order due to the wrong size. She was adamant my points would reload and they did not. She said she wouldn't be able to help me by using my points and that I would have to pay for my food if I wanted to get anything. This place is definitely scamming people. See other reviews as a reference. read more

I recently visited firehouse and had a terrible experience. I walked in the store it was nice and clean i waited in line to order, I was greeted by this younger women who come to find out her name was faith. As I stepped up to take my order faith giggled and rolled her eyes trying to cover her laugh with her hand, I'm not sure why she did this but it could be because of my facial defect. Faith then proceeded to take my order well laughing at me when I requested dietary restrictions whilst shaking her head when I simply asked to take some of the toppings off of my sandwich. This already made me uncomfortable and feel very very judged she finished taking my order and I sat down to the closet table to the sub making station whilst I was waking I kept hearing remarks of such like "fucking land whale" "how can they eat this" and worst of all " I would kill myself if I looked like that" I tried my hardest to hold back my emotions and hold myself together but tears streamed down my face as this extremely rude young girl said such such painful things about something I can't control. as she called out my name and laughed at me and again rolled her eyes I asked her for her name because I was very upset and she said faith with a very snotty and condescending tone as if I were a young child.I'm not sure as to why she had to be so incredibly rude to me but it ruined my day and made me incredibly self conscious. If your reading this managers please teach this young woman how to treat people kindly and not to make fun of someone's appearance that they can't change, if she continues to act like that please fire her as she deserves it in the first place but I pray she finds help and changes her behavior as it was extremely offensive, as a father I would never let my daughter act like this. Do better firehouse. read more

I'm extremely frustrated after visiting this location nearly 2 weeks ago. The manager on duty was unable to figure out how to use a Firehouse Subs gift card on a transaction, nor to check the balance in store. The app also offers no way to apply a gift card to an order. Furthermore, there is no way on the Firehouse Subs website to check your gift card balance, and after completing the contact form, I have still not yet heard a response. There is no way to contact anyone other than through the contact form on the corporate website. It feels fraudulent to sell a gift card and not have any way to redeem it. Unfortunately, I have nothing to say about the food, as I was unable to get my food, due to the employees not knowing how to apply a gift card payment to an order. read more

Despite the 3star ratings, since it was close we thought we'd give them a try. This is not a one star review because the subs weren't half bad. However, we ordered by phone, speaking to a live person requesting that we could pick up our order at a designated time an hour in the future. At the expected time, there was no one at the drive through window; waited 5 minutes and even tooted my horn once. Then went inside. There were three employees, all without masks, chatting away. Since I was the only other person in the place, understandable. I went to the the counter to pick up the order made an hour before.... " It'll be 10 minutes. Would you like something to drink?" As I waited, clearly disappointed, one of the mask less staff decided it would be a perfect time to sweep the floor. You don't know until you try. Too bad, it WAS close. read more

This location is extremely slow. I ordered online and waited 25 minutes past my pickup time to get 2 sandwiches. There were 7 employees working and I only saw them put out 4 subs. read more

Salad was amazing, crispy lettuce, fresh veggies, tons of ingredients. Not a lot of dressing for the size of the salad which is why I only gave it 4 stars. The salad was huge enough for 2 people. read more

Firehouse Subs - Italian with Grilled Chicken Salad - Sandwiches Near Me - Grand Rapids, Michigan

I'm just here to let the new kid know it's okay to be slower. And to the kid training him it's okay to have patience. Please be patient when training. New jobs can be nerve racking, and overwhelming. Yelling and getting upset isn't going to help the uncomfortable new employee. Other than that food was great. read more

They are stealing money from customers. I ordered food on the app and paid with my cc. I get to the store and they said the order didn't print out so they refused to make my food, even after I showed them the receipt and my credit card statement showing it was charged. They told me to use the contact us section on the app. So I did that. It took them 6 days to send me an email saying they can't help and that I need to speak to the store manager or owner. It's been 8 days now and I still have not got my food I paid for, and, or no refund. Stay away from firehouse subs and the app. read more

This place makes excellent subs and the crew is very friendly. The reason I am giving a one star review as we ordered for sandwiches and when I got home to open them we realized three of the four were completely wrong. We were able to pick things we didn't want off two of them but one of the subs was completely an edible because it had mayonnaise all over it and we specified no mayonnaise twice. A minor inconvenience and waste of money is that they put a bunch of pickle spears at the bottom of the bag. None of us have any interest in ever eating a pickle spear. It also got pickle juice all over the napkins to the point that they were not usable. read more

Slower thank Burger King, and hardly ever get a nice person at the window. It's a shame. In Florida, Firehouse is amazing. Subpar in MI.

May 1st, 2:30 PM. Somebody needs to investigate who the heck they hired. These two dudes couldn't get anything straight. It was almost like slap stick. Everything about the order was wrong and they charged me for an extra drink! With COVID-19, restaurants like these have raised their prices and have HORRIBLE customer service. Can one Firehouse location destroy an entire franchise? This location has done it for me. read more

Stopped here for lunch today and tried out their salads for the first time. I usually stick with the Hook and Ladder, but I fugured Id try something new. I got the Hook and Ladder Salad with Italian dressing. Upon receiving the salad I noticed how large it was for $8!!! There were so many veggies, from cucumbers, green peps, tom and hot peppers. The lettuce is ALL romaine! Not the iceburg lettuce like a lot of other restaraunts have. The salad was very good with a fresh taste! I didnt have to put any dressing on it had so much flavor! The employees are always so helpful and kind at this location. Im always impressed with the speed and efficent service here! read more

Firehouse Subs - Love how they donate to our fire fighters!!! - Sandwiches Near Me - Grand Rapids, Michigan

This store is terrible. They REPEATEDLY get horrible reviews and nothing changes. Ever. Corporate apologizes, but things stay the same. If it's a franchisee store than perhaps it's time to fine the owner or take the store away. The food is always cold, even when it should be hot. Not just a little but refrigerator cold!! This isn't just a result of Covid.. it's been this way. I won't be giving Firehouse my business anymore. If they let ppl keep dirty stores and improperly prepared food, that sends the message that they don't care to its owners, employees & customers. Wish I could post pictures of the food we received. It went straight in the trash. read more

Firehouse Subs - Sandwiches Near Me - Grand Rapids, Michigan

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The bathroom was out of soap, there were no customers but the store was filthy. We ordered and my wife had to ask the cashier for a rag so she could wash a table down for us. The employee gave her one without offering to help or seeming to think anything of it. Again, only customers there at the time... And the water was yellow, but that's probably not their fault. read more

I thought Fire House was OK. I have been at other locations and I am never overly disappointed nor overly impressed. I like the sub it was the Engineer. I got extra jalapenos on it. The meat was fairly generic and toppings were fresh. I do like the vast array of hot sauces available to try. They have a numbering system to help warn those that cannot handle the heat, which I thought was a good public service. I did have to wait a bit for my food despite being the only pending order, that I didn't quite understand but I am a patient man. The price seemed a little much for what I got out of it. read more

Firehouse Subs - Love the hot sauce selection - Sandwiches Near Me - Grand Rapids, Michigan

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Ordered online for the fast pick-up as I was done at Meijer. Ordered 2 subs. Cheese steak no peppers and beef brisket. I was given a time they would be ready, 20 min. Got to store and the front doors were locked. It was 7 pm. No one inside motioned to me to go around... the side door was open.. order ready on the fast to go rack. No one said a word to me. I was like a morgue! No music...no chit chat... not very inviting.. food was prepared well and was good. read more

I totally love Firehouse subs and am so happy to know there is one here in the Grand Rapids area. In Florida i had several in a5 mile radius. read more

I tried Firehouse for the first time. I brought my kids with me. We loved it! We were greeted when we walked in the door, were given help when deciding what to order, etc. Donald was really nice to my kids - brought them fireman hats and remembered their names when we left. The food was great - we'll be back! read more

What I have had in the past was OK, as long as there was not any of there soggy, fatty, not very well cooked bacon. Sometimes I would just drive off though in the winter as it got cold waiting a long time at the drive up with the window down waiting to order. Lately, it's been even worse. Twice in a row I drive up to order and am told it will be ten minutes before I can even order since they are extremely short staffed. I go across the street at Panera and have no problem. Can only think it's not very well run. read more

Placed an online order since we were in a hurry and it was close. The order was to be ready by a certain time. We went to pick it up and the 5 teenagers behind the counter didn't have anything ready and were extremely unhelpful. We ordered combos and had to ask for our cups. I got the drinks and my husband waited another 10 minutes for the subs. When we got our order home, none of the subs were made correctly and didn't follow what we requested to remove. I had so many onions on my sub that when I took them off I was left with a mayo sandwich. They also didn't include the chips for my son's order and put in the wrong soup. You almost had to try to mess up the order so badly. We should be refunded for an order that we couldn't eat. We love Firehouse Subs and this was the worst experience and food that we've ever had at ANY Firehouse Subs! Do not go here! read more

Sub shops pretty much live on the lunch crowd so if it takes 24 min to make 2 subs, they aren't going to survive. We ordered 2 subs at 12:31 pm and finally got our food at 12:55 pm. While waiting, we noticed some people cancelling their orders. Not surprising. The subs at pretty good but not worth waiting close to 1/2 hour for. read more

Terrible ordered delivery missing toppings I had to pay extra for, forgot the side pickles, even called and personally asked for side sauces and they forgot them too. Called and nothing could be done because I ordered DoorDash, didn't even offer to remake them the right way!! Typical "understaffed" excuses blah blah blah. Pretty sad the food was so terrible DoorDash refunded the order, definitely wouldn't recommend!! read more

Went thru the drive thru and ordered a small steak and cheese. Got home and started smashing it and bit into wax paper!?! I was like WTF??? So I called the store and spoke with the Owner, Sally. She didn't want to believe me and I finally had to tell her to take down my name and I'd be in for my replacement sandwich next time I'm that way. However I have to save the wax paper in bit into. Oh, I will Sally, I will. Not happy in Kentwood read more

Good subs. I had a ham and cheese. Bun was a bit soggy. Plenty of meat and everything else. Will try it again.

Do NOT go here on your lunch hour. They are VERY slow. It took 15 plus minutes to get my food, and when I got up to the window, the kid was rude. I asked to speak to the manager, and she was unprofessional and rude also. read more

Best subs in town! Always great service! And they sell Surge in a can. I have not had a bad sub at all. read more

Firehouse Subs - I love this drink. - Sandwiches Near Me - Grand Rapids, Michigan

Mmm! Love the bbq brisket sandwich! Only complaint I have is the sandwich is always a little soggy if its delivered. But I still eat it and its delicious. Doesn't bother me a ton. Great subs! read more

I love Firehouse Subs! However, I probably won't come back to this location. After a long week of travel I headed to this Firehouse tonight to grab dinner after getting off the plane. Little did I know I would be sitting in the Drive-Thru for 15+ minutes. I would have drove off if it wasn't for the fact that I had paid already. It would have been faster to run into the grocery store next door, buy all of the ingredients and make my own sub! read more

First time visiting a firehouse subs. Great food, and the guy we ordered from was very helpful with the menu.

Did not have good experience. Management needs to get their stuff together and better train there employees. Would try again if I knew they would provide better service. Subs were sloppy, had wrong toppings & orders were mixed up (the extra items requested were put on the wrong sub). Lastly, we ordered drive through and there was sauce all over the outside of our bag. read more

Stopped in here today for lunch. After reading through the menu I chose the Hook and Ladder Sub (no onions). The staff was very friendly and polite, and the sub was VERY tasty! I have to say it was better than any other sub place that I have experience so far. The only 2 downfalls I found were that it took a long time to get my order, and it was much more expensive than I thought it would be just for making subs. I'm assuming it's due to how they make them? The time could be explained, as I was kind of watching all of the steps from over the counter. They have a very unique list of hot sauces that you can purchase as well, which was neat to see. So, if you are not in a hurry, this place is surely worth a visit! read more