Good service. Good quality but this it the 3rd time i've gone to this location and asked for the rosemary parm bread but they give me white bread every time! read more

It wasn't for this gift card I would've never ate here and I'll never eat here again. I've only been to two Jersey Mike's, but both were horrible experiences. The food, the cleanliness everything about it was the worst the bread, the service everything next time I'll just give the gift card away. read more

The wait time at this location is much longer compared to other Jersey Mike's stores I've visited. Even when it's not very busy, it seems to take a while to get through the line. read more

I've been to this location a handful of times and the speed always leaves something to be desired. Today was a bit better as the guy making the sandwiches seemed to be either the manager or at least taking a significant lead. He was trying hard but some struggle with getting staff organized. I realize it is difficult getting motivated help these days but this location has consistently underperformed on service. Food is as expected. Reviews seem to have a consistent negative bent on service so it seems they are struggling at this location over the long term. read more

Food: I told the preparer twice what kind of bread for our two sandwiches. He got it wrong. Service: as soon as got the sandwich to the table and took it out of the brown bag I seen it was not cut in half. I went to counter and was about four feet away from an employee. He refused to give me eye contact (he was making sandwiches). However he had to see me holding the sandwich and something was wrong. Nobody would help. The bread was crispy did not taste fresh. They were out of tuna so I could not get my favorite sandwich, I am not going back. I will go to jimmy John's where they are user friendly. read more

The jersey mikes team on 28th street is by far the most respectful and hardworking group out of all the jersey mikes I've been to. They manage the hustle and bustle very great. And to top it off that, they always impress me with the quality of their sandwiches. I'm definitely coming back ! read more

One word describes this place: Disgusting. Went in to pick up a sub I ordered. There isn't one clean thing in this Jersey Mikes location. - The bathroom was filthy and clearly zero effort to clean it is being put in. - There wasn't one clean table (you could see all the filth on the 6 empty tables), the food prep area is dirty. - The food prep area was messy with TONS of left over, old meat pieces scattered all over the slicer area. - The soda fountain is broken - One female employee was just walking around smoking a vape pen inside. The only glimmer of hope was the older gentleman employee asking her not to do it, to which she walked away and pulled it out to take another puff from it. I never do this, but the Kent County health department/food safety is going to get a call about this location. read more

Pro tip: Get the app and avoid long lines here! You'll also work up to free subs quickly! I waited a short eternity for a couple subs but Mike's is always worth the wait. The staff was friendly and the food was really good and well executed, per any Mike's I've ever been to. read more

I've ordered sandwiches from this Jersey Mike's location multiple times and never had a problem; until today. I ordered their #9 Club Supreme on Rosemary Parmesan Bread with Extra Cheese, Extra Meat, Bacon, Lettuce, Mayo, Olive Oil Blend, Red Wine Vinegar, and Tomatoes. On the positive side the bread was delicious, the cold cuts were tasty and of high quality, and the veggies were nice and fresh. On the negative side, and I've included a couple of pictures, there's highly doubtful there was extra meat or cheese on this sandwich. A single layer of cheese and the same amount of meat I've had when ordering sandwiches there before without specifying extra meat. There weren't enough tomatoes or bacon as you can see. They also forgot the olive oil and red wine vinegar. Jersey Mike's used to be able to satisfy my taste for a pretty authentic New Jersey sub where I was born and raised but after this experience I'll have to think twice before ordering again. read more

Jersey Mike's Subs - I had specified extra meat and cheese. This looks exactly like what you'd get if you order it without extra. - Sandwiches Near Me - Kentwood, Michigan

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I told the workers I had i had a gluten allergy when ordering the sandwich. Every other location has done a great job washing down the counters and machines and using separate toppings to avoid cross contamination. This location did none of that. They didn't clean machines or use separate dressings. When I asked if they had a separate mayo instead of the one they dip in, they said no. They then proceeded to talk about and mock my asking while I was standing there. I was shocked. awful read more

I ordered a giant sub. when I got home it barely measured 8 inches. A surprise and a disappointment.

This location could not be more rude. Don't head there with an order for more than one person and expect to be treated kindly. We've had consistent issues with this location being slow; however, the rudeness takes it to another level and we'll never be back. read more

Brutal service. They close at 9p, walked in at 8:42 and the guy looked at me like I had 4 heads. Ignored me for 2 minutes while he swept the floor. Once he decided to acknowledge me, he told me that he was unsure if they had any bread left but would be "happy to chk if I really wanted a sub". No words. Walked out and will never return. read more

Pretty fucking stupid that 1h before close I can do an online order for pickup but when I drive 10 minutes out of my way they tell me they aren't doing walk I orders. To clarify after i was denied service (during open hours) I could still place an online order from the parking lot (I didn't due to being irritated). read more

Walked in today Sunday June 4th at 4:30pm. One table of 3 eating. Another couple walked in right before me and my family. They ordered. We ordered immediately after. 20 minutes go by and still no orders for either of us. Then to top it all off the employee says and I quote, I am doing as little as possible.. we all looked at each other and said time to go. $60 worth of subs. Your loss not ours. Went down the street to Fire House subs. Which I recommend to everyone who enjoys a quick and delicious sub. read more

A piece of wood chip was in my sub noticed it after I chewed on it .I called and spoke with the manager on duty she said it might be a piece of paper like I'm the crazy one ... ... I'm waiting for someone more professional to reach out ..thank you read more

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Well I had great interest in this place, as I am a native Pennsylvanian from the Philly local, I wanted to see what there take on a Philly Cheese steak was. I was pleasantly surprised by what I found. Usually my problem is with the meat here in western MI. This place had it right, rolls were spot on too. I will say no philly shop would put green bell peppers in there steak though, this seems like a common misconception around the country other than in Philadelphia. I got a mini Italian sub too, they cut the meat right in front of your face, I LOVE that!!! The other thing that I was extremely happy about was cherry pepper relish, almost any sandwich shop in eastern PA has this delicacy but not around these parts. All and all this was a great experience and I will be returning, without a doubt!! read more

Jersey Mike's Subs - Sandwiches Near Me - Kentwood, Michigan

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If I'm being honest Jersey Mike's is really no different from Potbelly, Subway, or Jimmy John's. It's a typical sub shop, that's not to say that Jersey Mike's is bad, it's just nothing special. The shop seemed clean and the people behind the counter were friendly enough, however the making of the sub was slow. I ate the sub and it really wasn't half bad, but again it was nothing special. I ordered a standard 7-in Italian sub, the 15-in version of the sub, was almost $15 and I felt that was very expensive. Especially because boardwalk subs down the street, will do a 15-in Italian for under $10. That was my experience, I would not recommend going out of your way to get Jersey Mike's, but if you're on the way home, it's a decent enoy pickup. read more

Jersey Mike's has a nice menu, and good breads. However, there are not many options for condiments. Having a sub "Mike's Way" definitely makes up for that! Turned out to be pretty expensive. Almost $50 for two giant sandwiches, one regular, 2 chips, 3 drinks. And the drink machine was serving flat pop. Employees were very nice, and great at multitasking. read more

Jersey Mike's Subs - Sandwiches Near Me - Kentwood, Michigan

Franchise owner would be embarrassed if they saw the way this place looked today. The restaurant as a whole, the tables not clean, floors a mess and bathrooms plain out NASTY. Slicer looks like it hasn't been wiped down or cleaned all day. Employees just annoyed as more people enter the store. I had to clean my own table so my daughter and I could eat and once the line was gone they just stood around making jokes. No regard for the current state of the place. I know finding employees is hard but ruining your reputation isn't worth it. Make the place pickup only if you can't keep the place clean and sanitary! I won't add a picture at this time but if it isn't addressed i will add some. read more

absolutely atrocious service at this location. I have been nonstop having problems and today i finally realized how disrespectful and terrible this location is. Over the course of time, i have always had problem with my food never being ready and most of the time not having been started by the time it says it should be ready online. another problem is that the workers never look at the tickets. every time i ask for it without something through the app, it inevitably comes with it. That takes us to today. I ordered a sub to be ready at 5:30 and when i got there 5 minutes early it was ready and completely cold. with this being a hot sub, it should never be cold and with me ordering it for a specific time, it should be ready then. when he handed it to me and i said he was cold. a younger african american man with a beard immediately told me to calm down and showed zero respect. following that, i could hear him talking to the other workers about me and complaining. when a customer is in the store, you should never do that. the lady who works her i believe is the manager and she's very nice but didn't say anything to him or to me apologizing for what had happened. i was given zero respect and treating terribly. I hope the owner of this location turns it around because i will NEVER be back to this location. I also hope you look into who you hire and find people who show respect. That gentleman shouldn't work in the service industry and the people you hire should know how to a.) read a ticket for the time and items not wanted and b.) show respect. When your app asks for a tip, make sure it's deserved to these atrocious workers. THIS LOCATION SUCKS. read more

It's hard to compete with other chain sandwich places like Penn Station (my all-time favorite chain of this type), but Jersey Mike's is decent. They cut all the meat in front of you, so it seems like it's fresher. I made the mistake of ordering the chicken parmesan, which just wasn't very good. The chicken was rubbery and soggy, and the sauce tasted really bad like low-quality canned pasta sauce. The bread was good, though. I should have ordered my regular choice, the Italian, which my boyfriend got. I had a bit and it was pretty good. The bread does get soggy if you order it "Mike's way" which includes oil and vinegar. The prices here are average. The medium size is enough for two meals for me, so that's nice. The girl at the counter was really friendly and nice, and the restaurant itself was clean. It's pretty small inside, so I would recommend calling ahead during busy times. read more

Just had my first meal here. Philly cheese steak! Woot! As a former Philly resident, let me tell you--this one was pretty close. (Not as good as Geno's, but no one is.) They didn't ask me if I wanted lettuce on it as other mid-western sandwich shops do. Wife got a chicken parm, had a bite--it was great, too. Deli sandwiches coming off the line looked good, too! I'll have to go back for one, soon. read more

Jersey Mike's Subs - Sandwiches Near Me - Kentwood, Michigan

My Sub is so good ! Shout-out to Deasia ! She hooked me up 10/10. I would recommend going here to get the Philly cheesesteak.

Avoid this location. The staff was only allowing online orders even though there were 4 employees there. The shop was dirty. I'm sure this location is losing a lot of business because the customers I met were very upset and choosing to eat elsewhere. read more

The employee (I believe I heard his name was Matt) is phenomenal. Super happy seemed to love his job and treated customers great. Sandwich was great as well. read more

I went to a Jersey mikes 3 years ago. Delicious. When you ordered they cut the sandwich meats fresh..nice touch. So I stopped for an Italian sub. Might as well go to subway. Precut meats. Horrible white bread. Come on an Italian sub with no oil? No giardinara?? Jeesh put your big boy pants on. I'll never go back. Bland bland bland. read more

Not a gift card to be had. Today I went to Jersey Mikes on Beltline to purchase 20 $20.00 gift cards to use as rewards for my staff. The young lady that waited on me was pleasant enough and attempted to assist me with my purchase. Only problem, they only had 12 gift cards...however, this young lady was quick with a service recovery suggestion that their 28th street store would have plenty of gift cards to satisfy my needs. So off to 28th street store I went. Upon arrival at Jersey Mike's on 28th street the cashier there told me the other store had called and told them I was on my way, but they had NO gift cards...are you kidding me? It would seem to me that a place like Jersey Mike's would have a plethora of cards available for sale, but alas not. On a positive note, the Starbucks across 28th street had so many gift cards to choose from and they were very happy to accommodate my need. read more

This is a very poorly managed location. I've eaten here many times, and the kitchen area is always a mess. The staff are not especially friendly, and the service is not very efficient. Today, the staff were dealing with a system outage and a large order, and they were frazzled, stressed, and rude. My hot sandwich took a long time to get ready, and was cold and incompletely cooked (basically raw). I would not blame the staff, but more probably an absentee franchise owner who does not take pride in his business. Best to choose another place to eat. read more

Slow and poor service. Never clean the toppings area. Unsanitary. Chips are stale because bags are left open and put on shelf

placed a online delivery order and it was canceled my the store for no reason. I have requested a credit and have not received it. I reached out to corporate as well and they said only the store can do it. No answer when you call. I'm beyond frustrated read more

Placed mobile order for pick up 7/17, upon arrival note on door "Closed due to lack of staff". They won't answer their phone - at all - at any time I have tried during their business hours. I have tried contacting corporate. No response. TERRIBLE CUSTOMER SERVICE!! read more

It needs to be said, this store is DISGUSTING!! I was a frequent (3 times a week) customer when I lived in Austin, Texas. The store employees literally knew me by name I went so much. One time my wife went and ordered for me and they asked her if she was my wife because they recognized my order. This is how often I went to eat at the location on W. William Cannon rd. Fast forward to me moving back to Michigan. The store on 28th st is absolutley horrible. Every time I go there they mess up my order. Once the guy blamed me that I didnt order it right. I asked him to look at how many points I have on my account and my order history and tell me again I didnt order my sub correctly. Another time I witnessed the cook cooking my sub with her hand down the back of her pants (see attached picture for proof)!!!!!!!! Today was the last straw. I spent $27 on 2 sub meals to only be able to eat the chips, we threw everything else away and went to Boardwalk subs around the corner. Please do yourself a favor if you dont believe me and go in there and just look at the soda machine. Absolutely DISGUSTING!!!!! I've worked in the service industry for years, I'd be embarrassed to work at this store looking the way it does. There were 5 employees working at the time I went in today. They wrote my order down, repeated it to another employee and proceeded to make my order incorrectly. #24, chicken bacon ranch. Couldn't have wheat bread as they said they were out. I asked for banana peppers and pickles to be added, no cheese or tomatoes. He repeated the order outloud, then proceeded to put sauteed green and red peppers on the sub and NO bacon. The name of the sub literally says bacon. I've avoided making a review for 3 years, but I cant hold back any longer. The cherry on top is seeing how NASTY this store is, food crumbs everywhere, nothing has been cleaned. The soda machine literally hasnt been cleaned in at least a week by the looks of it. Hardly any drink lids, and everywhere on the soda machine and around it were filthy. Even the tray the cookies sit on had food crumbs all over it. This place is just gross. Wish I could give it negative stars, 1 is too many. I've been to this store at least 10 times, only once was it somewhat acceptable. Completely appalled, will not be back. Again, see picture attached and go in and take a look if you dont believe me. read more

Jersey Mike's Subs - Employee with her hands down her pants cooking my food. Absolutley disgusting! - Sandwiches Near Me - Kentwood, Michigan

I woylike to say it was a good experience. well I don't know about all the locations But this one really needs help. Staff is in shambles. one older man who seem s to be the only one working. place is so dirty. meat case terrible. aways out of stuff. and locking the door when they get busy. Its so sad they have a great product. won't. last long. read more

Tried to stop here for lunch... I stood at the counter for more than 5 minutes without even being acknowledged. After a considerable line of customers that had also not been acknowledged grew behind me, I decided to walk out. There were 3 employees that all shot me a glance but didn't say hello or even we will be right with you. read more

Really tasty subs. Staff is still learning so the service is a tad slow, but not too bad considering the place just opened a few weeks ago. Wife and I came one night and shared a Jersey Mike's sub with mayo added. Very good Jersey style sub with fresh cut meats, fresh lettuce and tomato, and tasty provolone. It also comes with a nice amount of Italian seasoning and oil and vinegar mixture. Very good serving size for a reasonable price. We also had a Philly Cheese Steak on another occasion. We both agreed it was good, but very rich, and they seem to use some sort of an imitation cheese on it that is ultra creamy but has a touch of artificial after taste. I also longed for more peppers and onions and (gasp!) lettuce and tomato to freshen it up. I realize however, that is not an authentic cheese steak, and the sandwich I had really was tasty, just a bit rich for my taste. Would definitely recommend checking this place out- it will probably be a regular place for us when we feel like picking up a quick sandwich. read more

I love coming to this location for the wonderful staff. Nick and Tyler are there almost every time I come in and they're fantastic every single time. The subs are delicious of course but the friendliness of the staff is the reason I come here over other sub shops. read more

Gluten-free options! They are great with trying to prevent cross contamination for Celiacs! Very accommodating!

Really fast and friendly people!!! Got my hot sub in under 10 minutes. The manager was super nice and was very helpful with the menu.

I love the sandwiches, but the service is kinda slow. Was here at about 1:30 on a Sunday afternoon and waited probably 5 minutes to order, then another 10-15 for my sandwich. They seemed very disorganized behind the counter, and understaffed. read more