While i am not familiar with the 'Par' Point-Of-Sale (POS) system. I am very suspicious of my experience at this location today, for the employees to claim everything was recorded correctly when they read it back before receiving payment. Just to appear bewildered when we requested a receipt and pointed out the issue; suddenly it's a bug in their system, not user error. Also, very unusual for "company policy" to refuse a 100 dollar bill when the total was greater than $100. read more

Five Guys - Employees reaction to requesting a receipt to determine why the price was so high. - Burgers Near Me - Grand Rapids, Michigan

See all

Okay so I went to planet fitness because it was my day to workout. I sat in the parking lot for about 10 minutes and nearly fell asleep. Then I realized... I don't want to work out so I went to Five Guys for the first time in my whole life and oh my goodness I am SO GLAD I DID! The burgers are doubles unless you ask for a single and they have so many options for add ons. I definitely went for a cheeseburger with grilled onions and jalapeños, lettuce, pickles, and mayonnaise with a small fry and a peanut butter chocolate milkshake. It's been so long since I had a milk shake and this one hit so many spots!! Took me all the way back to Johnny Rockets! There were SO MANY FRIES! I got a small fry and then they filled 1/3 of the bag with MORE! I didn't know they do that. Everything was seriously tasty, the service was great, the people awesome, and atmosphere was well just fine. I wish I never went because now I have to go back. I've been thinking about that burger all day. As far as fast food goes, this is the standard. Periodt! read more

Five Guys - This was in addition to the small cup - Burgers Near Me - Grand Rapids, Michigan

See all

Service was fast and the place was clean. Thanks for making it easy I appreciate the person waiting on us. He was very polite and seemed kind. read more

Last 2 times I've been here the fries have been so undercooked they aren't edible won't spend another dime here

Ordered 30min ahead of time in the app and arrived to have to wait another 20minutes. I thought it was first come first serve. they can't cook fries, and they have horrid customer service. Stay away from this branch go to a different one. read more

IT WAS SOO good they did add an onion when i said no onions but that okay! they added extra fries in the bag too like you guys need too get some i 10/10 recommend! read more

If you have ever eaten at a Five Guys before you probably have experienced what I am about to say, greasy floors. The floors will mot disappoint. I actually witnessed one customer slipping around on the greasy floor in fun. The restroom doors had greasy/food stains on the handles and door, which was not very appealing. Ok, the food was good. The fries were not as fresh as they could have been. The burger was really good. We did get the "little" versions of the burgers, which basically means one patty vs two. We did get "everything" on it which includes mushrooms and sautéed onions with all the normal toppings. I would get the burger again for sure. The total bill with three burgers and one large order of fries came to be ~$23, so it's a bit pricey. I would go again but not too often. Also, it does take some time to get your food. So plan accordingly. It's probably a good thing as they make to order. read more

Five Guys - Little Cheeseburger - Burgers Near Me - Grand Rapids, Michigan

See all

I went in not really thinking much of it, just another burger place. But I was pleasantly surprised and can't think of a single negative thing to say about my experience. The cashier was friendly, attentive, and patient, and the service was speedy. The soda machines are the kind that let you choose and soda and flavor type, and I can't ignore the ketchup, either. Most places make you open a million little, annoying to open ketchup packets to get a decent amount, but Five Guys let's you pump ketchup into a little cup instead, which is infinitely easier. Then to the food itself, the burgers were perfectly cooked, prepared quickly, and the most important part, very delicious. The burger patties were well seasoned, nice and crispy. The portions are great. The atmosphere of the restaurant was also a friendly and welcoming one. Overall a 5/5 experience and will be going back again. read more

The all beef hot dog was delicious and the flavor was just what it's suppose toHot Dogs be.

Trash all over the floors. Ketchup on chairs. Tables dirty. I'm so grossed out. And, the workers are rude and confrontational! I've been at a bunch of different stores across the country. This is the worst place I've seen. Thinking about calling the city to come take a look at the less than sanitary conditions. Seriously?!? read more

My boyfriend had a bonus reward at Five Guys with his Chase card that was expiring, so we decided to grab a quick lunch at this 28th Street location. I hadn't been to Five Guys in quite awhile, but I'm always excited for a burger! I forgot that the menu is kind of overwhelming in the fact that you can get any toppings you want so I sort of panicked. I ordered a Little cheeseburger with ketchup, grilled mushrooms, and grilled onions. The regular burgers come with two patties, the Littles come with one. We also ordered a small fry to share. You can also get a hot dog, bunless burger, veggie sandwich, grilled cheese, or a BLT. I would never get anything but a burger at Five Guys just because they're so good! The patties are thin and juicy, and the buns are toasted. The Little burgers are less messy and easier to manage than the double patties. The fries are always fresh cut and piping hot, and they usually give you double the order in the bag. A few minor complaints about this location on this particular visit: many of the tables had been left in disarray but I chalk that up to people not cleaning up their messes before leaving. The girl taking our order was not friendly either. I would definitely go back again if I was craving a burger and in the area, though. Parking is easy and ample and our food came out quickly and was all fresh. read more

Five Guys - french fries in a paper bag - Burgers Near Me - Grand Rapids, Michigan

See all

After loads of fun, my daughter had worked up quite an appetite, and was hoping for a greasy burger and yummy fries. She wanted to try Five Guys for the first time, and she was not disappointed (nor was I!). We both got the bacon cheeseburger - who knew it was a double burger! - and fries, and she got a strawberry milkshake. Mmmm, we both loved our giant burgers, though neither of us could finish eating ours, and the fries were just awesome with malt vinegar and ketchup. I swear we got twice as many fries as we fit in the size cups we ordered! Her milkshake had little chunks of strawberry that were just delicious. She's already anxious to go back! And I won't say no. read more

Five Guys - Bacon cheeseburgers (turns out their doubles) and fries. I swear there's that many fries again spilled in the bag! - Burgers Near Me - Grand Rapids, Michigan

Finally I ordered a cheeseburger not disappointed it was delivered quickly by door dash hot very fresh and I seldom cook French fries so they were a treat seasoned well , not greasy and a great meal if you to tired to cook. They have a vast menu of add on condiments. I enjoyed it ! read more

Five guys has great service and great food! We enjoy coming here, the food is always fresh and so good! Their burgers are made to order and don't just sit in a warmer! You can pick as many topping as you want to no extra charges! Their fries are delicious and my personal favorite! They have really good Cajun fries if you're looking for something with a little spice! Just know their fries come with a ton! Their shakes are also soooo delicious! I recommend the cookies and cream one! Overall great place and wonderful staff! They also have bags of self serve peanuts! read more

Service was sooo slow! There were two of us in the restaurant. The person in front of me left and I waited another 20 minutes for two burgers. Guy at the register was great but I saw one employee say to another- you are so slow. Food: I asked for double green peppers. Received one portion of green peppers and one portion of green chili peppers making for a spicy burger read more

The food was sooo greasy and so expensive. 1 burger and fries (which were so greasy) 22 dollars.

Just ordered from here today, absolutely terrible idea food was cold and sloppy who puts lettuce on a hotdog I didn't order it that way but that's how it came. Burgers were pink we literally just threw them away. The fries are greasy. $50 for a meal we had to basically throw away. NEVER eating Five guys again could've just eaten to go Applebees SMH. Worst then McDonald's read more

Five Guys - a sandwich wrapped in tin foil - Burgers Near Me - Grand Rapids, Michigan

One of the better burger chains out there. Typically, you don't see an improvement in a place like this over time, but this Five Guys seems better than it did when it opened. The service remains good and there is never a long wait for your food despite it being made to order. The menu is pretty much burgers, fries, hot dogs and shakes. After having sampled most everything on the menu, I would advise sticking with the burgers. The hot dogs are not bad enough to make baby Jesus cry, but they are pretty sad. For the French Fries, they do this thing where they give you a mountain of 'em no matter what size you order. I ordered two "small" size fries and got a bag with two small cups overflowing with fries and the rest of the bag filled with fries. The fries are pretty tasty, so I don't mind having a lot of extras. The burgers are not as greasy as some purport, but you have to admit to yourself that you aren't here for a healthy meal. What matters is that they are tasty and generously sized (a normal portion is two patties.) My kids declared this place their favorite burger chain, which is fine by me since they can never totally finish their meals and I never seem to be too full. read more

Five Guys - My most recent meal: 2 awesome double burgers and a sad little hot-dog thing. - Burgers Near Me - Grand Rapids, Michigan

I mean five guys is great. No doubt about that. However this is the slowest location I have ever been to.

Not good customer service from this restaurant. They charged full price for drinks when I requested a larger cups fir water.

i don't normally write reviews but the manager on duty was so nice and actually genuine i truly appreciated it. five stars.

Great burger but you better have a fat wallet to eat here. Almost $9 for a single burger with cheese. Fries and drink are all separate. I'll be going back to Wendy's from now on. read more

Good ol' fashion, American, greasy burger. The food is very greasy but I wouldn't say that's a bad thing. Just like sometimes you just want a greasy slice of pizza (maybe that's just me..lol) sometimes you just want a big juicy burger. The food here is like a next level steak n shake only the burgers are bigger and have WAY more flavor. HOWEVER, I will say they could do a better job at making the "half the french fries" in the bag thing more clear. I asked how many came in the smallest size and he told me about it but without that little exchange I wouldn't have known that's their "thing". Overall, I really like the burgers here and would definitely come again. I would say the food is pricey but I would be more likely to come here over a chain restaurant and pay the same price for a better burger. Crave able. Greasy. Flavorful. Try! read more

Five Guys - Full size cheeseburger! So. Much. Cheese. - Burgers Near Me - Grand Rapids, Michigan

I really like Five Guys....much better than Smashburger or Red Robin. Smashburger's burgers are very greasy, and Red Robin cooks their burgers in an oven with a "belt"....(like how pizza chains cook their pizzas), so you can't exactly get your burger cooked to the temperature you'd like. Anyway, first thing that you need to know about Five Guys is that their fries are cooked in peanut oil, and they have self- serve peanuts by the Coca-Cola machines! (The machines that let you add sugary flavorings to your already diabetic-inducing soda!) Love the peanuts, but just beware if you have peanut allergies! You can grab a basket full, fill up your soda, and munch while you wait for them to cook your burger to order on the flat top. If cooked right, they have a nice "crust" on the outside! The burgers are great-- kinda skinny, but the regular burger comes with 2 patties-- huge & filling! The little burger comes with 1 patty. Most of the toppings are FREE, so top off your burger with everything from cooked onions & mushrooms to lettuce, tomato, & raw onion to mayo, ketchup, mustard, relish, pickles, A1 sauce, BBQ sauce, etc. Cheese and bacon are extra! The fries are awesome! Fresh cut with salt or Cajun seasoning! Cajun is not spicy (I think it's just Lawry's seasoning salt.) Large enough to share!! They also serve hotdogs, grilled cheese, veggie sandwiches, and BLTs. This is a chain, but every time I've been, the food has been consistent and tasty! read more

See all

I thought that the food was really good. I was really looking forward to my first time, when the guy at the grill bent down to get my water and I got a full veiw of the guy underware all snugged up in the crack. His pants wear all down under the butt cheeks. And in front of my daughter. read more

Really, really surprised by how good and how plentiful the food is here. Yes, the prices are a bit high, but you get a TON of food for your trouble. I ordered a Bacon Cheeseburger and you get a huge burger, two patties, and generous items atop it. The fries are amazing and they not only give you a large cup of them in your bag, they toss the equivalent of a McDonalds medium fry into the bag. Right now the store has been open about two weeks, so they are still having some of the 'new store / new employee' problems, so you have to take that into consideration. To speak to the other reviews out there - Culvers is decent, as is Smashburger, but with them you get the thin little "Mr. Fables" patties, and this is more like going to Red Robin. read more

See all

One word: SLOW. Like so slow. We came and ordered 1 milkshake. When we arrived the dining area was full- 20 people or so. Not a SINGLE person had food in front of them. W waited for our milkshake for 30 minutes, and nobody even got busy at the milkshake machine until 5 minutes before my milkshake was handed over. I'm in awe in the worst way. Also this milkshake wasn't good. Very liquidy melted ice cream. read more

First time here great food. Tables are dirty and so are the floors it's 3:50. Willing to give it another try. Food was fresh and hot some of the best fries I've ever had. read more

Five Guys - Burgers Near Me - Grand Rapids, Michigan

First time we have gone there. Food was excellent and the shakes were tasty. I loved the idea of all the things you can add to your burger here. I like the fact that you get peanuts while you wait for your food. We got a ton of fries with the meal. My issues were that the tables were dirty. Now this was due to how busy there were, but they should still make time to at least clean the tables. I also didn't like the fact that the cost for the 2 of us was $30 for 2 burgers, fries, and 2 shakes. Good as they were, I could have gone to a steak house for that. read more

adequate burger. adequate fries. but i did not see five guys. maybe they were in the back. only question: why so much yelling? why don't workers just politely say what orders need to made and etc.? recommend 7/10 read more

Yum, yum, yum! This place is the bomb! They have the best burgers in the world! Especially for only 5$ ! read more

Five Guys - the inside of a fast food restaurant - Burgers Near Me - Grand Rapids, Michigan

Guess how many guys I need inside me right now!? You guessed it FIVE GUYS! Five guys is my second favorite burger chain behind In&Out Burger. FG's is really good with a ton of toppings at no additional cost, the peanut oil fries with the cajun seasoning option are great! This location always seems a little slower than the other FG's I've been to but it's still very with the wait. read more

One of the best burger chains that there is. Their fries are great and the portions are huge. read more

We had such a great experience at this Five Guys. Their cashier, Chris, is such a stellar employee that knows more about customer service than most adults. The food was great and it had a great atmosphere because the people that were working seemed to enjoy being there and did a great job serving! Our burger and fries were on point! read more

So my first 5 guys experience was just ok....I will chalk up a little of the experience of me not knowing the menu and them being new. It was real busy...ended up taking our order to go as no seating available. I give the Bacon Cheeseburger a 3 1/2 and the fries a 2 1/2....the shake was pretty solid. Overall for 2 adults and 1 child we got out the door for about $28...was a more than expected...I think Smashmouth or Red Robin has a better burger. read more

Five Guys - A busy day for sure! - Burgers Near Me - Grand Rapids, Michigan

See all

Outstanding! I have been to three other locations and they are consistent. Burgers are outstanding and the fries are too. Cajun fries are killer. They also have peanuts to eat while you are waiting. Place was clean and the employee's were very friendly. Well worth the visit. read more

I always start with the positives. The burger was great! The meat is juicy and the toppings are fresh. Bring extra napkins because it gets messy. My burger had lettuce, mayo, grilled onions, mushrooms, ketchup, mustard, bacon and cheese. For $7 it was a great deal. My daughters both ordered the grilled cheese and it comes on a burger bun flipped inside out. They both complained of the taste, I tried it and had to agree. It was unappetizing, grilled in oil it seemed not butter. The fries were made in the same oil and it tasted like the fryer needs a cleaning. The pops are $2 for the smallest size. So out the door it cost us $27. The price doesn't match the food. I don't plan on a return trip for overpriced mediocre food. If you go, get a burger to go and pick up some McDonalds fries on the way home. read more

Five Guys - Classic burger counter look - Burgers Near Me - Grand Rapids, Michigan

I spent time in the Maryland/Washington DC area when Five Guys first started and their food was amazing. Quality control was tight. So when they opened a location near Ann Arbor, I made a point of stopping there when I was in the area. What a disappointment. Fries were so salty that I couldn't eat more than a few. And the burger was horrible -- greasy, about 1/4 cup of mayo. A mess. I also tried their locations in Grandville and Grand Rapids on more than 1 occasion just to give them the benefit of the doubt. After all, everyone can have an off day. Nope. Same mess, different locations. What a shame. read more

I have long been a Five Guys fan. Until today. I went to purchase 20 gift cards to reward my staff for their hard work. This would have been a several hundred dollar purchase. The manager (I assume) said they can only do a one hundred dollar transaction per customer, per day. Considering that several businesses are struggling to stay open, I guess that 5 guys is nit one of them. Oh well, Starbucks was happy to take 400.00 from me with no questions asked. Perhaps Five Guys could cross the Beltline and learn some good old fashion customer service. read more

Loud. Small. But fantastic service and good old fashioned burger joint food. Employees are upbeat and courteous. The burgers are fantastically sloppy so get plenty of napkins. Order wait time is average and the fries are perfect. If you want something "classy" go elsewhere. If you want great food at a fair price with a bit of 60s nostalgia this is the place to eat. I've been there at least three times and it's been great every time. read more