Pickup order - great service, clean restaurant, everything went smoothly. Recommended!

My daughter wanted an ice cream so we stopped by the drive through. I also ordered a small french fry. As the menu didn't show the prices for fries separately, I was surprised that they cost more than three dollars. And I was even more surprised to see how few fries were in the small bag. I know that everything is more expensive than ever, but I still have vivid memories of a small order of fries costing one tenth the price I paid recently. We got our food quickly and it was fresh but I'm pretty disappointed with the value for what I paid. Maybe we caught them on a bad day. read more

Culver's - Small French Fries - Burgers Near Me - Grand Rapids, Michigan

Average food, high prices ... disturbingly low service. ESPECIALLY at the 68th/Broadmoor location. Not surprised at all to see negative reviews after mine -- Culvers should be ashamed. read more

Oh my dearest heavens... This damned (and I'm sorry Lord, I will make it up to you later) This damned "establishment" is just beyond terrible!!! Now, you know me folks, I always try and stay as sweet as peaches and pie but the sins committed at this location are UNFORGIVABLE. You have better odds of winning the lottery than having these FOOLS get your order correct. I've dined here many times as it's close to my mother's house, God rest her soul, and every single time without fail the staff here seem determined to take as LONG as possible to make your order as incorrect as possible. I really do apologize for losing my cool but a woman can only take so much... I ALWAYS be sure to have understanding for places that are low staffed or are busy during rush times but I am confident that is nearly never a factor for my experiences. Allow me to put it this way, when you see an empty parking lot, and a kitchen overflowing with employees (who seem to think talking with their friends is included in their job duties) and your order still takes longer than Easter Mass (not to mention completely wrong, LOL.!) there's not much else to blame... The people here are absolutely ridiculous and I will no longer be bringing my church group here. read more

Culver's - The service here. - Burgers Near Me - Grand Rapids, Michigan

I like the food here, usually, but lately, the employee friendliness is slipping. Inside not as clean as in the past, which detracts from the meal. I got steamed broccoli one day but no plasticware, and when I went to the counter to ask for it I was told indignantly I was given three containers of plastic, just Wow! No, I tried to stay calm, you did not give me ONE let alone three. I have also gotten home missing sandwiches, I've called and been told to come back in, or they will send a coupon in the mail. It never came in the mail, so I finally have to go back in, and they got it wrong AGAIN, so I had to go inside to straighten it out. I used to like Culver's, but it has really gone downhill in the last couple of years. If you go thru the drive-in, check your order before you drive off, because they get it wrong half the time! read more

Very disappointed! I ordered crispy chicken sandwich meal and the 3 piece cod meal to go, when we arrived home NO chicken sandwich and 2 piece cod dinner not 3. We specifically ordered the 3 piece but it was rang up incorrectly. When I called the restaurant back and asked to speak to a manager he informed me he was the manager and my options were to come back and get a chicken sandwich or they could send me coupons in the mail for my inconvenience. WOW! Unapologetic and this is our policy. It's a shame places can just take your money and not care! They got their's while we get a coupon to come back there! Welcome to delicious- right?! read more

The service here is awesome , the second you walk in the door they greet you , actually I felt a little rude because I was coming in from a long ride a needed to use the rest room in a hurry lol so I was a little flustered but the nicest little old lady was my order taker and I loved her , the food is culvers standard pretty good read more

Culver's - Burgers Near Me - Grand Rapids, Michigan

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I must have been the last delivery today . The cheeseburger was ice cold and the concrete mixer had turned into milk the strawberries were mushy and the five chocolate was completed melted and the cup itself was hot . read more

This is fast food. After you place your order at the counter, they give you a number and your food is then delivered to your table. I've never been disappointed with the hot delicious food and I love the crinkle cut fries and double butter burger with cheese. I also recommend the loyalty rewards program. read more

Visiting my parents, I was told Culver's is a must for a Midwest experience. Stepping inside, it's like a dirty McDonald's, but with a few gems on the menu. My seven-year-old daughter enjoyed the mac and cheese, but was disappointed that her custard came out melted. Although fried and incredibly unhealthy, the cheese curds were good! I'd go back just for that. read more

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food quality- I got 2 fried foods, and both were burnt tasting, like it was dirty oil service- customer service wasn't pleasant and when i drove through i had to wait 10 minutes for my drink, the woman on the speaker wasnt very nice or i normally wouldnt leave a review, no one said sorry and i was on my way. Wont be coming back here read more

I usually LOVE Culver's but I have to admit that I was a bit disappointed this go. I ordered the two chicken strips basket with crinkle cut fries and bbq sauce. Got my order and was sad to see how SMALL it was. When I ordered this in the past the chicken was a lot bigger than what I got this time around. Also ordered a small concrete mixer and that was disappointing too. The custard tasted like it had been melted and refrozen. I'll go back in the future and give it another try but this time was VERY DISAPPOINTING!!!!!! I'm sad I wasted my money especially cause I don't have Culver's where I live. Boo!! read more

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Fóod served almost cold. In the bathroom throwing up. Culvers at mall entrance and 28th street. Didn't take it home ate in the car now sick to my stomach! Have you ever eaten barely warm burger and cold fries (noon). Horrible read more

I don't live very close to this Culver's. I'll get dinner here after I leave The MVP Sportsplex. Culver's is my first choice for burgers when I'm in a time crunch. I got the app because an employee recommended it and it gets me points and promo codes as well as ordering ahead to pick up because they are usually busy. My go to prefer is a deluxe butter burger combo, xtra crispy L fries, Coke Zero or a concrete mixer, and maybe a L cheesy curds. I just tried the fried shrimp and they were BIG, perfectly fried in clean oil and most importantly juicy! They hook you up some lemon and marinara juice too. Whoever the shift manager is needs a fist bump because these young crew running this Culver's are always very cool, incredibly kind and welcoming. Once I placed a big pickup order on the app and accidentally had it sent to a different location, the app was glitching so she got on the phone and called 2 other locations to cancel my find and order. She left me get my concrete mixer while I waited and after she got me sorted out she held the door open for me took no longer than 15 minutes. read more

Imagine ordering two concrete mixers and waiting so long you start contemplating the meaning of life, or at least the meaning of "fast food." That was my experience at Culver's last night. Despite being the only car in line, I waited over 10 minutes while three other cars behind me got their orders like they had VIP passes to the kitchen. When I finally flagged someone down, they emerged with two concrete mixers that looked like they had spent the last hour in a sauna. Completely melted. At this point, I've accepted that Culver's doesn't value my time or my desire for desserts that don't come pre-melted. If they want to serve frozen custard, maybe they should invest in some customer service first. read more

Our visit 12/9 around 9:00 pm We ordered chili which was served cold. French fries were not freshly cooked. And top it all of, my chili cheese fries has hair in it and there was a cheese curd in the mix. Just see the photo. read more

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This is a fun place for me and my grandchildren. The convenience of placing an order, choosing my drink, finding my seat show a thought out plan. The food is good too. read more

Fast, friendly, and delicious! Best Culver's on this side of the city, especially at lunch time!

Are used to love culvers for multiple reasons: the burgers, the chicken tenders, the cod, the shrimp. I've tried three times to get jalapeños on my butter burger and today I found out that as a policy they won't be having jalapeños available. It's 2021, even an Grand Rapids. There goes one star. Then the chicken tenders have shrunk almost to the size of McDonald's chicken nuggets. How are you even supposed to get full off of two of them? Do me a favor & ask for the jalapeños. read more

Culver's - My drinks. - Burgers Near Me - Grand Rapids, Michigan

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your employe Calvin L was a very good employee he was very good at giving me my food. food also yummy yummy in my tummy.

We came at 7:30 on a Monday and the drive-thru was wrapped around the building. Filled with the typical folks not knowing what a burger is and wondering if Culver's has started carrying the pink tomatoes or if they only have the red ones... Berdus was very lovely over the telespeaker and patient with my husband who, to this day, has no freaking idea what salad dressing he wants on his salad and Berdus was kind enough to recommend "ranch". When we pulled up to the window, where Yuvon, who has seen more-than-most took our exact change and she handed us a sticky note (I LOVE it when they don't just slap it on my car!). We pulled into a space to wait for our meals to be made for about 5 minutes. Christian, the General Manager, personally brought us our food and was happy and cheerful! Burgers were great and they remembered my grilled onions! But best part was that my onion rings were screaming hot! We need to be thankful for the human beings running our fast food and drive-thrus! I'm disabled and my mobility isn't awesome, but I know so many others where their mobility is far worse and drive-thru is important. I'm grateful for these people who ran this drive thru tonight! read more

If your tired of Wendy's, burger trash and mc dodo and run of the mill burger spots then guess what. There's more! Except Culver's burgers are pretty good though.. no cap.. and I get mine with tatertots just to be different. Meat tastes fresh, milk shakes and ice cream are top 10 for sure. They make their own ice cream so that's a . Their selection of drinks is trash though. I feel like I'm picking non name brand at the dollar store when it comes to the drinks. Lol might as well have rc cola up there or Mr pibb or something. I've been several times and they make your food fresh which is what I love with them. If you undecided and don't wanna chop off your right arm for 5 guys but want a good reasonably priced burger. Definitely give them a shot. read more

Everything was good and service was very good but I like Freddy's better. Culver's chili was kind of sour and had too many beans and the beans were too big. Their fries were not that hot. The coleslaw and chicken noodle soup were average good too. Food was not hot ): the cashier was very nice. read more

Culver's - Butter Burger Cheese 6/10 (bacon added to it) - Burgers Near Me - Grand Rapids, Michigan

As experienced thru the drive thru: Hamburger was fine Fries were fine as well Asked for Ketchup- they forgot Salt- not included Napkins- not included Inside - All 3 Ketchup Stations empty Lack of awareness overall of their customer in my opinion Not so good. Not going back read more

Horrible wait times here. Dont use the drive through. Staff don't know what they're doing

The fish sandwich was excellent and it won't be hard on the wallet; the only fly in the ointment was the excessively long time we waited in the drive-in lane. For some odd reason the two cars BEHIND us were served before us even though we were first in line. I had to flag down the person bringing out the orders to find out what was going on. Not the first time this has happened. read more

Everytime I go to this location, I'm met by great service. The employees are always kind, courteous, professional, and patient while I ask questions about my order. I love their gluten free buns! I usually get the grilled chicken sandwich with a gluten free bun. If there's sweet potato fries, I'll get the basket, but I believe that's only a short season. (Sad face!) For dairy restriction, they have lemon ice . It's AMAZING! read more

Culver's - Flavor of the day: peanut salted caramel. Yum - Burgers Near Me - Grand Rapids, Michigan

Went there for dinner and the headsets weren't working so I had to come in and get it. It was so chaotic with people lining out the door. Chris the manager handled it so well! I was so impressed by his ability to go around to each station and help all of his workers make it through the rush. He was polite and got the job done. With all of those people, my wait was only 5 minutes. Well done! The food was great too! read more

This Culver's consistently delivers excellent food in a timely manner. While the line might be long most of the time and you may have to wait a few minutes afterword, it has always been worth it! The food, ice cream, drinks, staff, and just overall just excellent. I have come by many time and I highly recommend it. read more

I am extremely disappointed with this Culver's. I have been waiting for my food for an hour, the mangers and cashiers were disrespectful when I voiced my concerns. I was with my soccer team and 5 people on the team shared the same struggle. All that we got for our inconveniences was a coupon for a single scoop of custard. Never again. read more

Very filthy restaurant. Rude employees. They got my order wrong. I'll never go back to this location

My food was good, but I'm not sure if they lost my order but I sat in the drive-through line for 20 minutes after I placed my order waiting for my food. Guessing that they forgot to bring it out and then made another one, so it wasn't cold when they brought it to me. But they never acknowledged that. read more

I would say culver's is bussin on the regular. Tonight was different. I've never ever eaten a vanill concrete mixer until tonight. I wanted to kms. My dear friend mollies order got destroyed by the fellow employee... heart is broken read more

Culver's - the grossest concrete mixer - Burgers Near Me - Grand Rapids, Michigan

The food was under classed based on my other Culver's experiences. Aswell as for service the cashier was terrible they didn't seem like they cared to work in general short words and mumbling. read more

Ethan estree finger banged my burger and still had the audacity to ask if i needed anything else. as if therapy is free

I love Culvers. I just wont ever come back to this one. Poor service. Soggy grease fries

Typical Culver's restaurant. We both ordered the double bacon cheese butter burger and fries. Tasted as good as you would expect and the fries were good. They do have diet Mountain Dew, diet Root Beer, and Diet Pepsi for those who are looking for a bigger variety in that category. We also got a couple sundaes. She got the turtle and got the fudge pecan. They have custard instead of ice cream. Didn't really taste a difference. Place was clean and they were prompt on getting food to our table. They take your order and bring your food to your table. All in all, a good experience. read more

While we have eaten here since they opened in this location, we are getting the feeling that the quality is slipping. Staff seem to be less caring and it's hard to even get them to look at you. Our orders are generally less and less accurate and we often have to take our order back to have it done correctly. It has been a combination of the register staff not recording the order correctly and when they get it right, the cook staff don't get it right. Culver's preparation model of putting all the condiments on just the bottom bun really makes for a dry burger. We generally ask for mayo to be put on both buns but that rarely happens. Oh, the fries are to die for! I really enjoy them more than most in Grand Rapids. read more

I love Culver's they got the best frozen custard ive ever had. the butterburgers are crazy good. the french fries are deliciou.

This Culvers was great. Came here with my grandfather a lot after he picked me up from school.