My family and i took some firehouse subs home one night on our way back from Fort Wayne. Firehouse is my fave subchain for a reason: it tastes great! Subway has nothing on these guys! The ambience of the Firehouse subs goes with a... wait for it... firehouse theme. There are firefighter axes and other tools on the wall as decor, there is also a large mural of a fire truck. Service is excellent, they make those sandwiches in no time! We all got some Italian Subs... that were just perfection! I love Firehouse Subs! read more

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Very expensive! 6inch,drink, $16.00,cips extra $2.50! F...... crazy, way over priced, will not survive for long,I'm sure nothing will change! Try other restaurants, next door! read more

Firehouse Subs (Hook & Ladder Combo) Tried the large Hook & Ladder sub with chips and a small drink. Overall, not impressed. The food quality was mediocre--nothing stood out. It took 11 minutes to get my order with only two people ahead of me, which felt slow for a sandwich shop. The total cost was $19.53, which is extremely high for what I got. Won't be ordering this combo again. read more

This facility meets the standard of what you would expect. Things were clean and organized. The two staff were friendly, professional and stayed busy. On this occasion i tried the new pepperoni pizza meatball sandwich. The sub was very large/wide as they flatten the edges to get the meatballs in place. The pepperoni is laid on top and covers the length of the sandwich. The wheat bread is soft and nicely toasted. The marinara sauce is slightly sweet and thicker. They put enough sauce on the sub for taste but not too much to fall off. The meatballs are nothing special...no particular spices. However the whole sub has a pretty strong garlic flavor. read more

Firehouse Subs - Pepperoni pizza meatball sandwich - Sandwiches Near Me - Fort Wayne, Indiana

The food was good but service was not good. And DEFINITELY NOT LGBTQ friendly and after hour of waiting in a near empty lobby the food order was made wrong Definitely going to think twice about going back. read more

Let me start by saying I am a VERY picky eater. I do not normally try new places. however, I had company from out of town last night and they suggested this place. i was VERY impressed with my sandwich. It was fresh, well made and generous with all the items on it! Well done Firehouse Subs! I will absolutely be eating here again! read more

Ordered a medium steak and cheese w/mushrooms for lunch as a stop over during a long car trip. Super filling, better than I thought it would be, came with a pickle. Bread was crisp on the outside, sl soft and yummy on the inside. Service: SUPER friendly and informative service. Had all the staff say hello and welcome, which you don't see a lot of these days. They also thanked us on the way out. Cleanliness: Dining room was clean. Women's and men's bathrooms had a changing tables, but electronic soap dispenser didn't work in women's. read more

Firehouse Subs - Steak & cheese w mushrooms - Sandwiches Near Me - Fort Wayne, Indiana

I love firehouse subs but this location sucks. Showed up at 8:15pm to place an order. They close at 9. They told me they couldn't serve me because they had too many online orders. I'm sorry, but a custom IN PERSON should get priority. That's bull crap. Fix your staffing. read more

This location never disappoints. Never have had a bad experience or food. I live in New Haven and even though the Coldwater Rd location is closer I come to this store instead. Keep up the good work!! read more

I was impressed with the veggie sub, never had one heated, yum! Very clean, very Courteous, perfect temp, it was a welcomed experience. My hubby goes all the time, I'll be with him more in the future! Very Clean read more

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Something just seems off lately, can't say that the food is affected but the atmosphere is different!

It took 40 mins to get a sub and salad. The girl told me they were short staffed. She even turned some people away. She told them it would be a wait. Than I got home and salad fell on the ground. The bag was wet on the bottom and ripped ‍ read more

I went in during lunch break at work. It was fairly crowded. I ordered a single sub and sat down to wait. After 20 minutes of waiting, I asked how much longer it would take, as I only get a limited time for lunch. 5-10 minutes I was told. After another 15 minutes goes by, I'm starting to get annoyed. I tell the person I HAVE to go back to work and he tells me he's finally working on it. He throws my sub on the counter with a lot of attitude. No bag, no napkins for my take out order. I asked for them, to which the guy gets straight up crappy with me, telling me how busy they were. If they had TOLD ME how long it was going to take I'd have gone somewhere else, no problem. But instead I have to deal with attitude from the employee. I told him it was absolute BS and that I wanted a refund. After the guy got crappy with me AGAIN, and told me i couldnt keep the sub, i dropped it on the floor behind the counter. Not that i had any time left on break to eat it. They basically frittered away my 50 minute break just to make me a cold sub for later. Then demanded it back when i asked for a refund. Should I have done it? No. But damn did it fool good after the attitude I was given by the employees here. DO NOT go to this restaurant. Employees are slow, have attitude, are unprofessional, and will straight up lie to your face. I told a few customers that came in how long the wait was, and they all left immediately. If only I was shown the same courtesy. read more

Amazing food, wonderful customer service, high serving speed!! I'll definitely be back.

So.....a sub shop born in Jacksonville, FL comes to the South-eastern part of Fort Wayne. This is basically, the home area of the tenderloin sandwich? I'm skeptical, but my curiosity to try a new place so close to home quells the apprehension. As a last side note, I just want to point out that this place has is rumored, to be frequented by a number of both firefighters and police officers. While you're waiting for your sub, either try to act like the police do not see you. Or stop by a table and thank the men and women who are always working hard to keep us safe from the dangers of the doughnut shops. And very rarely get the recognition they deserve. Then sit back and enjoy a kick-ass sub with an icy cold Coke. A few days ago was the first time I had ever paid for a sub at Firehouse. It's an interesting concept because basically it's just a simple extension from Quizno's and Subway but there are two differences. 1. You can't watch them make your sub - Firehouse is in total control. 2. If you eat in the restaurant they bring the sub out to you. (Which is great service compared to other sub chains). I also found it extremely interesting that they offered a variety of probably 50 different hot sauces up on the counter that you could grab and use on your sub. I am personally not a hot sauce guy, and if I were going to use it. I think the last place I would want it to be on is my sub. Especially since it already has oil and vinegar? The only thing I find that I could complain about is the size of the subs. Very conservative The Democratic party would love to point out that fat cat Republications need to watch their waist lines. Note: This is also listed as FireHouse Subs read more

Oh wow oh wow! I wasn't expecting much, but this was amazing! I had a Thai pork special sub, which was AWESOME. I was expecting it too be too spicy, but it definitely was perfect. Service was fast and friendly, and the drink machine is really cool. read more

Firehouse Subs - Thai pork sub - Sandwiches Near Me - Fort Wayne, Indiana

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The young lady who was there sat by herself deserves an immediate raise she kept a smile with the restaurant full. The owner needs to be fired read more

What a lovely restaurant. This was our first time dining here. We were driving by. Our sandwiches were delicious, the Mac and cheese was very good too. The restaurant was spotless. We made a donation and received a bucket to take home. We recommend making a donation to their charity that helps first responders. We will definitely return. Yummy food! read more

What an absolute joke. The customer service was horrendous. They were out of barbecue chips also, and told me they didn't have time to go to the back and get anymore. Just wow read more

Don't mobile order! Places a catering order for lunch under ASAP and my time told me after I placed the order it was going to take 4 hours. I started calling to cancel or see if it would be quicker than the ETA and got no answer for any of my 6 calls. Immediately went into the store where the man at the counter told me come back in a little over an hour. I came back an hour and a half later and they haven't even started on my order. I now have a whole staff waiting on food that is going to take longer than promised. Never coming again. read more

Meatball- Was excellent and soft. Ny Steamer- Who doesn't love pastarami? Steak Sub- Basic, could have used a little more flavor. Engineer- If unsure this is a go to. Hero- Same as engineer. Tuna- I was impressed, a little salt and pepper and raw onion and you have a nice sandwich. 2nd alarm Chili- As much as I want to say I liked it, I can't. It has the flavor but more of what you would see on a hot dog. All in all the meal was great and satisfied my hunger. I did an online order and the staff did a wonderful job on perfecting it on time. read more

Firehouse Subs - Sandwiches Near Me - Fort Wayne, Indiana

Employers were so rude and ignored us to the point that we walked out. So as you can imagine a cheerful, pleasant experience. Sorry for my existence and asking you to do your jobs. read more

These are the best subs in Fort Wayne. The difference here is that the subs are steamed, not toasted. They use lots of meat and it's always hot and delicious. I'd eaten at a Firehouse Subs in Texas quite a few times and I was so excited to see that they were opening here. I really talked it up to my wife and I hoped she wouldn't be disappointed when we they finally opened. She wasn't. Since our first visit, she's been hooked. She's working her way through the menu and she hasn't been disappointed with a single sandwich yet. There are hot subs and cold subs. The hot subs are steamed with the meat and cheese or sauce. The cold subs are the turkey or tuna salad type, but the best are the hot subs. They also have Firehouse chili which I haven't tried yet, but looks pretty good. You have your choice of wheat or white bread for the sub. The bread are real sub rolls. None of the flat squished or crusty stuff. When you enter, you are greeted by "Welcome to Firehouse!" by the crew. You go to the end of the counter and place your order with the cashier. The menu is on the wall behind the counter and is also available on the counter in flier form when you walk in. You place your order and you give them your name. After placing your order, it takes 5 to 8 minutes for them to prepare your sub. You can take a seat or go to the most amazing soda machine in Fort Wayne! It's a digital soda dispenser that has a touch screen. You choose the brand of beverage you're interested in (Coke products) and touch the type of beverage you're interested in. This takes you to the next screen and shows you all of the flavors of that beverage that are available. You touch the icon for the beverage you want, and then press the big silver button below it and it starts dispensing your beverage. Very cool, but at times, leads to a line because there are so many choices. Literally there are hundreds of choices for you beverage. After getting your beverage, you can sit at the tables or the counters to the side of the restaurant. When your sub is ready, someone from the team calls out your name and you raise your hand and they bring it to your table. The sandwich arrives nice and hot, but not too hot to eat. The meat used is plentiful and flavorful as well. If your sandwich has cheese, it is nicely melted onto the sandwich. Also, not to be missed are the Firehouse brownies. They're at the register and not to be missed. They're just like your mom used to make, but only bigger. One of the other things you may want to check out is that they sell their 5 gallon pickle buckets for $2. The $2 goes to the Firehouse Public Safety Foundation, that supports emergency support services across the country. Good stuff. read more

i walked in and was greeted right away my food was amazing and so was the customer service will definitely be coming back to this place:)!

Great place! The staff is friendly engaged and knowledgeable. I had the brisket sub which was amazing. Will definitely be back.

Great subs.

Hot fresh subs, never an issue when I order from any location. Last time I was running errands and was waiting for a phone call so I sat in the parking lot and ordered online. When I went in to pick up they thought there must have been a problem with the online as it took some time for the order to get to them so they apologized. They didn't need to as it was my delay not theirs! read more

Visited from out of town. Ordered ahead of time and picked it up. It was missing two items and when I called the staff said "we made those subs so I don't know what could have happened with them" I said I don't know but we definitely did not get them ! He had a serious attitude. He then quickly realized one wasn't put in the bag and was still there. We came back to get it. The pro was he said the second sub was his fault as he didn't see the two different subs listed. I told them it was a veggie with no mushrooms that was missing. I even showed receipt. Guess what, they put mushrooms on it! We get all the food home and not a single one was toasted. I don't know if their toaster was broken and they didn't tell their customers or what but they were awful. The bread was so soggy! The bread was mushy and falling off. Also I feel if two workers are wearing masks maybe they third one should too! Because what's the point. Wear masks people! read more

I ordered a turkey bacon ranch with cucumbers and I received a sandwich with no bacon, no ranch, and bell peppers instead of cucumbers. Never been more disappointed in firehouse subs. read more

Amazing subs, but we were not happy with the amount of firetrucks or firemen present. Had a fire broken out, I would not have felt safe....... also no dalmations read more

This review is for the Firehouse Subs on Coldwater Road. My son and I went in less than half an hour before they closed. We explained we needed a minute to look at the menu as we had not been there before. The 2 employees that were working explained everything on the menu and were very helpful and actually acted like they enjoyed being there. Even though they were probably looking forward to closing and going home, they were very nice and didn't rush us - they even asked if we wanted to eat there or take it home. We opted to take the food home. The subs were good and my son LOVED the drink machine - I think it has about 120 options to choose from. Very cool. We will definately be back. read more

We stopped in on our way through town and were amazed at the warm friendly welcome. The food was fantastic but we were mostly impressed by the service. read more

Awesome service! Greeted at entry, order taker made suggested new pork sandwich and then came by later to ask if our table enjoyed it.

I've been to this location before, wasn't blown away, but it was good enough to return. The service was horrible, the staff was not friendly. they didn't greet us when we walked in and when I place my order, the kid just looked at me with a blank stare as if I were speaking a foreign language. To top it off, that same crew member went into the dining room to wipe down the tables. I watched him drop the rag on the floor and pick it up and put it directly onto the tables where other customers will be eating. I will never go back!! read more

First time at a Firehouse Subs and we enjoyed it. Tried the cheddar brisket and it was full of flavor. I thought the subs would be a bit bigger in looking at the menu and online, but overall it was very good and we will be back. read more

From the time I pulled in the parking lot I was able to tell that Firehouse Subs was like no other sub shop that I had been to before. The front of the building was made of brick giving it the look of an old time firehouse. I was guessing from the name, Firehouse Subs, that the goal was to get that older firehouse look. The bricks were those deep red bricks that have been slightly bleached by the sun over time. At the front of the building there is a cozy cement patio that reaches around the side of the building to the back of the building. There are six metal patio table that line the patio, all with umbrellas bright red exploding out of the center of the table. When I walked in the door every employee grabbed my attention in the way that they all together said, "Welcome to Firehouse," which made me feel really welcome. As I looked at the menu one of the employees asked if I wanted a tour of the menu. I was like sure, why not. The employee enthusiastically touched on what firehouse subs is about, what subs they had, and what options for like bread and toppings that they offered. She also went over there new menu with six new subs and four new salads for under five hundred calories. After the menu tour she said that when I was ready I could step down to the cash register and she would take my order. I looked over the menu and decided what I was going to order. When I started to order I really did not know how to order but I was lucky that she was asking questions to help me through the ordering process. As soon as I started ordering they started making my food. I liked how I could see that my food was being made fresh at the time that I ordered it. They put part of the sub in a steamer and I could see the steam come bellowing out of the steamer cooking the food. I then noticed the bread coming out of the toaster and it looked like a caramel brown toasted color. They then told me that I could take a seat and that they would bring the sub to me. As I sat and waited I looked around the inside of the building. There was a lot of firehouse artifacts scattered along the wall that added to the atmosphere of Firehouse Subs. Looking at the table tops they were all Dalmatian spotted with a bright red borders adding great contrast. The floors were a dark brick like tile which complemented the brick walls. The tables, floors, and walls all looked clean as if Firehouse Subs had just opened. On the wall there was also a mural that stretched about ten feet a crossed the wall and about five feet up the wall. The main part of the mural was a giant fire truck. As I zoned out into the mural I then quickly snapped out as I heard my name called. I shot my hand up in the air and my food was brought to my table. As I looked at the food it sat on the tray steaming hot. The cheese was melted and coming down the side of the sub. I then picked up on of the halves and took a bite. The meat of the sub was super juicy and tasted amazing. The bun was crisp but with the mayo spread on the bun it made it just moist like it should be. I got the beef and cheddar brisket so it was smothered in barbeque sauce as well. The sub tasted great and then I tired the pickle lying next to the sub. It was a great contrast to the hot, steamy sub because it was cold and crisp. The food tasted absolutely amazing. From the employees to the atmosphere to the food Firehouse Subs was an all-around great place to eat. The employee who stuck in my mind the most was McKayla who was the girl that gave me a tour of the menu and helped me through my ordering process. While I was eating she had come out into the dinning room to wipe down tables and the coke machine. The coke machine was also out of this world with its hundreds of choices that it offered. The interior decorations helped add to the experience of feeling like I was in a real firehouse. The food tasted amazing matching the service I had received from McKayla and her crew. Although the food was awesome the reason I will be returning to Firehouse Subs is the service that I received. While I was dining McKayla came to check how the food tasted and I felt as if she was my server so I asked her if she was allowed to accept tips and she responded with the great answer to my question. She said that she is able to accept tips but that since she believes in the public safety foundation so much that she would donate her tip to those funds. She then went on to explain and answer my questions about the public safety foundation. Part of the reason I am writing this is in hopes that she will see this and maybe her boss will to so she can be rewarded for her outstanding work. Since I knew that her tip would be going to the public safety foundation I instead just out it in the box myself but I really hope that she will receive a raise or get a bonus for her over the top hard work that she does that keeps the customers returning to Firehouse Subs. read more