Ok. I love Firehouse Subs. Something is pretty MEH about this location. I don't know if the bread is slightly stale or what. Maybe the meat should be a little hotter on the sammich. Gonna give this location another try because it's still as good or better than Jersey Mike's read more

We walked in at 8:32 pm (they close at 9pm) and one guy was mopping the floors and the other guy behind the counter said that they cant make any food right now because their registers were closed. We came down to Conway for a swim meet and were really hungry for Firehouse. This is unacceptable. If the owner of this establishment is reading this, pull the surveillance footage of the staff closing up ridiculously early and sending us away (02/06/25 @ 8:32pm) read more

This place has gone so down hill. The soda machine is disgusting the entire place is dirty and the food just doesn't taste good anymore. Super disappointed read more

Had a great sandwich today. Staff was courteous. Restaurant clean and organized. Definitely worth a visit if you haven't been there before.

The employees are always playing around and running their mouths at each other. Very unprofessional atmosphere for customers ordering their food and waiting for their sandwich to be made, it takes longer than it should because of the grab-assing going on behind the counter! read more

Tasty Subs with Generous Portions. A Friendly staff ready to take your sub order. Improved dining area makes this a nice sandwich shop to have a meal. read more

Edit: The DoorDash driver fixed it. He went back and got the missing items. I'm leaving the review at two stars because DoorDash fixed it and not the restaurant. Five stars for DoorDash on this one. Just ordered from here on DoorDash, so disappointing. The sandwich didn't have meat on the last unscheduled or so of the sandwich. The restaurant forgot to include our soup and brownies. I know the restaurant will try to blame DoorDash, but if all the food had been assembled in the same bag, the driver couldn't forget it. Two stars because the sandwich tasted good, at least the parts with meat on it. read more

Not very happy with this visit. Ordered 4 meals. Cost $48 tried to scan my phone app to get one of my sandwiches free with my reward points. The cashier said something was wrong with my app so I didn't get my free sandwich or get my app scanned for my new points. Went home to get points online and didn't have my receipt. They had 2 bags of chips on the shelf so you had to go to the boxes in the corner of the store to get what you wanted and there were only 4 kinds available, and you apparently don't get pickles anymore either. Tried contacted the manager online and have not gotten a response back. Not happy at all with this visit. read more

The food is always good but the reason this is 5 stars is Janessa! She is absolutely incredible I won't even go in on the days she doesn't work! She knows my name, makes me feel welcomed, and works harder than anyone I know! I love firehouse and she is a big reason why. I'll continue to go there as long as she's there. And on top of all that she makes a mean sandwich! read more

It's very disappointing that restaurants are using COVID-19 as a viable excuse for poor operations. The fact that Firehouse Subs would reply to me with such a generic response is so disheartening and shameful. I grew up on Firehouse Subs and it's always been my absolute favorite place to eat but they are showing their true colors the bigger they get. They sent me an "explanation" of why my bad experience happened the way it did but failed or refused to actually investigate the matter. The truth was their employees were trying to close early that evening and weren't having any product shortage whatsoever. The fact that I patroned the Firehouse Subs in the next town over the following day with 0 issues is proof Firehouse Subs is pawning off their refusal to address personnel matters as Covid-19 complications. I've since stopped going to the Conway, Ar location and have no intentions of ever returning. I'm stunned how Firehouse Subs corporate has utterly failed to handle this problem with integrity and assume that a generic response to my complaint will appease me. It's become clear that they do not care if customers fall at the wayside by minimal numbers. They're big enough now to sweep genuine concerns and customer complaints under the rug. What a shame that this is what they've decided to become with their success over the years. read more

Firehouse Subs - This is the generic auto reply I got back from Firehouse Subs. Sorry Firehouse Subs, your Covid-19 excuse card had been declined! - Fast Food Near Me - Conway, Arkansas

Prices are standard. Customer service was good. They do offer military discount. The lady was nice but she kept messing up my order. Sandwiches are good but nothing special. For a medium $13 meal I'd expect a little bit bigger sandwich and more meat on it. Didn't fill me up. Maybe I just had a bad first experience but I probably will not risk coming back. read more

I am currently sitting in fire house with no other customers waiting on a sandwich for over 15 minutes to workers! Come on this is ridiculous!! No explanation not thing! They are doing busy work not worrying about their customers! Only giving 2 stars cause I love the franchise! read more

You can upgrade to a toasted garlic roll! Me, "I'd like a New York Steamer on garlic roll!". You can't get that. Table tent says any sub on a Garlic Roll. Apparently, Conway AR Firehouse, doesn't have to adhere to company standards and can racially discriminate on who can order what! read more

We have been going to this location for years. Tonight, the crew who was working was by far the best team we have encountered. They were friendly and helpful. Super nice to my little boy. The food was great. I hope they stick around for awhile! read more

This place truly is amazing! GREAT service! Always have a smile when you walk in! Food is always AWESOME and they really know how to make you feel comfortable! A++ will for sure be back read more

We placed an order online. When we went in to pick it up, they couldn't find it and refused to honor the receipt I showed them. We called and they refused to refund the payment. DO NOT EAT HERE! read more

I don't go to this location because honestly nothing changes. When I lose my sense of judgment I try to give this location a chance but the staff just doesn't care about customer service! Fire the staff already, train new people. I don't think even management even cares about how this place is ran. How embarrassing read more

We walked in at 1130, was welcomed then left standing for five minutes. Finally took our order. If your to go orders are so important you should close your dining room. read more

Came in there were three workers, one a manager. There was no one else in line, only our order. They were not busy. We waited about 10 or 12 minutes before I finally walked up there and asked if our sandwiches were ready yet. The manager said they would be right out. The other coworker grabbed our bread and just then started making our sandwiches! Seriously took them almost 15 minutes just to begin making our order. I commented "seriously, no sense of urgency." To which no one said anything or apologized. Meanwhile two people that I can only hope were off the clock employees walked in the back kitchen with the other two employees where they were goofing around and laughing. I was so infuriated. We will not be back. Sandwiches weren't even that good. A lot of bread hardly any meat. Subway is honestly better. Might I also add the place was absolutely filthy and needed to be cleaned. Every table had breadcrumbs and was sticky on top and I was honestly disgusted. Had I noticed that when we walked in we would have walked right out. We were there Wednesday July 24th at about 1:30 pm read more

Two stars cuz it's good when they answer the phone- but they are open, and I've called 4 times now and it rang until it hung up on itself each time. They could at least answer and put me on hold... read more

I literally went in just to get a soda and the workers took about 5 minutes to finish their conversation to help me. When I asked for just a drink the cashier somewhat chuckled and charged me for it. I went over to the machine and it was out of almost every option. I asked if they knew it wasn't working and they said rudely that it hadn't been working all day. Why let me buy a drink if you know that's it's barely working. I was so upset that I just left and went home. First my dog dies now this. Thanks firehouse subs. read more

This was by far the worse eating experience I have ever had. There was 2 guys and a female working the day my family went in. The female took our order. She claimed to be the manager but seemed extremely lost. She was rude, snobby, short, and failed to suggestive sale. read more

The sandwiches here are delicious! Service is great and they treat me and my service dog with a welcoming approach. I enjoy their food and recommend them to my friends. read more

This is my favorite firehouse subs location by far. I always stop here after my dr appointments. The staff is friendly and helpful, the lobby and restrooms are always clean, and conveniently near a gas station. read more

540 Sunday afternoon, not a single customer, place was filthy! EVERY table needed washed, all were sticky messes. Drink area was horrible! Had I noticed all this when I came in I would not have stayed. Staff was great, food was hot, seemed fresh, 24 hours will tell. WOW! The doors, the floors! Was BAD! Never again! read more

Um. Where to start. We went in on a Sunday afternoon, so we weren't surprised when they were really busy. We ordered and sat down and two of the 5 at our table got their food fairly quickly but I waited about 15 minutes more, the other two people waited a total of 40 mins for their subs. If that wasn't bad enough, a spider came out of one of the subs before the others came out. The owner was busy the pop machine and came over about 5 minutes later and asked for the receipt and didn't apologize or anything at first, just said "we normally don't have spiders in the subs." Really? I would hope not! What a thing to say. He did apologize later when he bright the cash back. Not even a minute later we found paper in another sub - one of the ones that took 40 minutes to get. Also I have to add that the bathroom was disgusting and the light switch didn't even have a cover. I think that's a safety issue. read more

I have always enjoyed Firehouse Subs in Conway. The food is always great, and the customer service used to be. I went in for lunch today, and all four employees up front acted as if they'd rather be anywhere but there. I remember being greeted in the past from all employees, "Welcome to Firehouse!" They seemed to be happy to assist, and did it with a smile. Not these folks today. They made me feel as if I was a bother to them. Not one smile, not a thank you, just here is your order, and that's it. I had a counterpart eat there the day before. When I got back, I asked them if they were rude when she went, and she said yes. Sad to see the customer service declining. The food was as always, delicious!! My 2 stars is strictly about the service. I hope this improves. I really used to love this place and the smiling faces. read more

I have never eaten at a firehouse sub and I never will. What an experience I had at the Conway location! Believe me when I say, I will never give firehouse sub a dime after my experience with them. I was taking my mom to my uncles house for lunch. It was her birthday and I baked her a cake and thought it would be nice if I took sandwiches. I'm not from Arkansas so I had to figure out where to go and how to get there. Conway was the halfway point. I called in a phone order at 7 PM the night before and ordered five sandwiches off the menu. After I gave my order, the young man told me that I had to order 24 hours in advance but he would go ahead and honor my order. Personally, I have never heard of such a thing. Who knows if they want sandwiches 24 hours in advance. I've called in lots of phone orders in my lifetime and I've never had a problem. Anyway, He asked me what time I would pick them up and I told him 11 AM. They opened at 10:30 AM. I thanked the young man and told him I'd be there in the morning. I walked in at 11:10 AM and asked for my order. The young man at the counter said there was no order under my name. There was a girl on the floor and she jumped in and told me it was not 24 hours in advance and they did not make my sandwiches. She told me that five sandwiches was a catering order and I had to order 24 hours in advance. I apologize to the four people that were eating their lunch because I was yelling. I've never yelled in a public place like that before but this one deserved it. I could of ordered five sandwiches right then and there and they would've had to make them. CRAZY to call that a catering order. I cannot believe Firehouse sub would classify five subs ordered off the menu a catering order. I was trying to make it easier for them so they would not be rushed. Needless to say, I got my five sandwiches within probably five minutes after ordering at Subway down the road. Needless to say, everybody loved them. Again, fire house sub you lost my business and every person that I've told the story too. This app is making me give you one star but the truth is I'm giving you Zero stars!! read more

Firehouse is one of favorite places to eat and this was not a good experience for us. The employees were not friendly and the store was dirty. The trash was overflowing and tables were not clean. We will probably not return to this particular location. Any time there wasn't any customers in the store ordering, the employees would go sit in the back. read more

Very good fast food sandwiches!! Food was excellent, hot sauce is great and plenty of drinks to choose from with as much as you want to drink!! Never had a bad sandwich here. The service was a little slow this visit, but that is unusual!! Looking for a sandwich, give it a try. read more

I'll start by saying the food was pretty good, decently hot, and took about 4 minutes to come out. If you want a fire house sub, your best bet is to only place pickups. On a Saturday afternoon with only 1 other customer there, the whole place was a mess. Chips weren't stocked, a bundle of straws was thrown behind the holder for them, lids were not stocked and the majority of them were smashed, the drink area was sticky and had napkins and a receipt sitting on it, 3 empty tables still had their table number sitting on them with trash still on them, and the floors were unswept with veggies and napkins sitting under half the tables. The staff was alright, but if you wanted anything after your initial purchase, you had to coax them from their hidey-hole in the back. With Jimmy John's having the best cold sandwich in town and Lenny's having a hot sandwich almost comparative to the sandwich I had today, things need to change before I consider returning. read more

We eat here almost every time we come to Conway. Great food and a decent price. The staff is always very friendly, although it does take some time for them to make the food. That is our only complaint. read more