added a tip & didn't ask for mayo, but got it anyway -- do restaurants get a bonus if they put mayo on everything? this is why i prefer Subway -- they allow you to customize your sandwich now i see why the counters are so high at Firehouse: they don't want you to see them making your sandwich -- what are they trying to hide? read more

Firehouse Subs - Pastrami Combo - Fast Food Near Me - Charlotte, North Carolina

The sandwich was delicious and customer service was great too! Highly recommend to anyone wanting to get a sub

Food is always good at firehouse. All the locations are standard so you already know what you're getting. The gentleman working the register was not knowledgeable with their reward program or how to do gift cards. I wouldn't have minded except they had to go find the manager to help him out. Newer folks should have someone within earshot to help out. read more

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They're doing the best they can? We waited forever and while several staff were there, there was one person taking and making everyone's orders. I will say they were all young and this new generation knows nothing about faking it til the end of your shift. The work ethic in this location sucked, for lack of better term. I feel if someone doesn't want to come to work then they shouldn't come. I could tell they didn't wanna be there. They weren't friendly, or apologetic...and FH doesn't taste good enough to have representation like that. read more

The people and atmosphere was inviting! The subs a great and I have tried many of them but the Hook and Ladder is still my go too!!

Wanted a quick lunch in the Northlake area so decided to grab a sub. The staff was pleasant and asked their manager for assistance when they ran into a challenge using a gift card for payment. The restart was clean but catering orders sitting on multiple tables limited the seating options. Overall Firehouse offers a solid value when you want a warm sub. read more

Firehouse Subs - Kids Meatball - Fast Food Near Me - Charlotte, North Carolina

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I ordered a hook & ladder sub for pick up. When I went to pick it up, there were 3 people behind the counter and not one of them looked up and conveyed a welcome. I went over and found my order on the counter since I noticed my name on the bag. No one checked to see if the bag belonged to me. I also needed to get a a large drink. I noticed that cups sitting out. I got my cup and walked again in front of the people behind the counter and not one of them gave a thank you. They were too busy cutting up and not paying any attention. When I got home my large sub did not have hardly any meat on it and the bread was hard. The drink I chose was a Barq root beer, after tasting it turn out it was not root beer but a flat Coke. Looks like the persons working there is not paying attention but more interested in not doing their job and doesn't care but still wants that pay check. If I was the owner of this Firehouse sub I would be very concern. Looks like heads need to roll. Will not be going back. (Located close to Northlake Mall.) read more

I use to come here. As I did over Labor Day weekend. But when I see a girl who is making subs with no gloves on and holding her cell phone as she is supposed to be making food is disappointing and the guy the other employee how is taking the orders seems ok with what she is doing. Is bad business across the board. Who ever owns the place should be better at making a point with employees to be more professional. North lake area is already hurting due to high crime so to have a business that does not care. Is sad. Everyone has to work harder making a business not shut down. So get employees who just do the basic job please. It's a good place good food but work on the customer service and appropriate handling of the food without cell phones please read more

I'm a huge fan of Firehouse Subs. By far one of my favorite places to get subs from. The lines always moves quickly and the food is delicious. I always get the Engine Company sub because it reminds me of a mom and pop sub place from back home. When I tell you this sub was gooooooood!!! I always add chopped pickles, banana peppers, and italian dressing. No sub is right unless those three ingredients is on it. Thanks Firehouse for your professionalism and your humanity. read more

I came in at my pickup time and it was not ready until 20 minutes past pickup time. Seemed like they didn't know what was going on and were too busy talking and joking around. I came home and my sub was completely soggy. Other locations I've been to have been great but this one was horrible read more

As I walked in I was asked if I had an online order. I said no and that I was going to place an order. I stood at the register for 10+ minutes without a single acknowledgment- not so much as a glance. I didn't make a fuss. I didn't huff & puff, I just walked out. I can totally understand that they're busy and that I may have to wait awhile- that's fine! I just would have appreciated a "hey. It's gonna be awhile. We're slammed." I'm not even asking for 'good' customer service, just an attempt. read more

Firehouse Subs - the front of the building - Fast Food Near Me - Charlotte, North Carolina

Trying to translate sandwich names into contents is kind of a chore but no worse than any other themed eatery. Seems to be an awful lot going on to get my sandwich made but on the plus side ordering it really only gets as complicated as you want to make it: a) Ask what's good b) Have that! -OR- 1) Start at the top of the menu boards. 2) Try the first thing that sounds good. 2b) poll the table 3) Come back and try the next one. 4) Repeat as often as necessary. Got the Hook and Ladder on recommendation and liked it well enough, hard to go wrong with turkey, ham, and cheese w/ mayo, deli mustard, lettuce, tomato, onion, and a dill pickle + sun chips and Mellow Peacho from the SodaMatic. Gonna have to find out about hot saucing to-go next time in because there is going to be a next time and I like a dash of hot sauce on hot sandwiches :-) read more

I had a great experience today with a catering order from this location of Firehouse Subs. I had volunteered to provide lunch for a group of Habitat for Humanity volunteers today. Yesterday, when my first caterer canceled on me, I went into Firehouse on Center Lake Dr in Charlotte, NC and talked to Rena Goings. I placed an order for 60 sandwiches to be picked up in less than 24 hours. When I arrived to pick up the sandwiches today, (before they opened for business), Rena and team had everything ready to go! She gave me her name and number and said to give her a call if I need anything else. The sandwiches were a big hit with the volunteers! Thank you Rena and Firehouse for saving the day! read more

Firehouse Subs - Firehouse Subs platters - Fast Food Near Me - Charlotte, North Carolina

Just had the absolute worst experience at this location. I ordered a12 inch BLT on white. I was told they didn't have 12 inch white so I asked if they could do a 4 inch and 8 inch. He said yes and proceeded to make my sandwich. Unfortunately, the person he kept calling to come to register never came, so he was doing both jobs. I leave after getting my sandwich only the find that there's no tomatoes on the sandwich. When I go back in and ask for tomatoes, he said they didn't have any. I asked him why he didn't say that when I ordered considering how important tomatoes are to a BLT. He begins to yell about me being confused and that I should have asked if they had tomatoes. Meanwhile the manager is standing by listening to him yell and says nothing. I asked her about his behavior and yelling at customers and her response was that he does this only when customers come in a certain way. Not only is this not ok, but now I'm being insulted by both of them. Because what way am I coming in because I wanted something that I paid for. I then ask for a refund and she tells me that she's not giving me a refund because I didn't get tomatoes. And I needed to return everything. Which I did while he continued to yell. This was the absolute worst customer service I've ever experienced and cannot believe that a manager would just stand by and watch as her employee yells at customers. And admits that he does this when customers come in a certain way. The fact that neither one of them took any ownership in selling a sandwich that they didn't have the ingredients for and then blaming the customer is baffling. read more

This review speaks to pretty much any Firehouse I've ever been to no matter the city or state. The staff is generally nice and always enthusiastic, "Welcome to Firehouse!". They use quality meats in their sandwiches and the bread works well with how they do a sub (toasted and then loaded with steamed meat and cheese, then dressed). That being said, you better like a hot sub or Firehouse is not really for you. I just like subs period. Hot, cold, whatever.... I'm stuffing them in my face and enjoying the heck out of them! My two favorites are the New York Steamer which is corned beef, pastrami, cheese, Italian dressing and mayo/mustard and, the Engine Company which seems to not be on the menu board anymore but is still available if you ask. roast beef, turkey, cheese and whatever fixings you want from their list. The only location where I've ever had a problem is the one at the EpiCentre. 3 visits to get a sub to go for lunch and 2 of those times I got back to my desk only to unwrap something other than what I ordered. Definitely not enough to sour me overall however. read more

I've been here twice now & both times the workers have been very nice. Fast service & good food. We always get the Italian sub on wheat & no mustard. It's the best!!! Really you can't go wrong with any sub. Very clean place & has a 98.5 sanitation rating. Definitely beats other sub chains, tastes so amazing!!! read more

Um.... I'm typing this 30 mins after I ordered and I'm still waiting for my sub. Before I even got a chance to order there was an employee sleeping and nobody took my order for 10 mins. The entire staff just seemed disinterested and very distant. Nothing good came out of the visit... read more

We enjoy coming over for lunch! I love that they make the sandwiches fresh and toasty!! The freestyle machine gives plenty of drink options. You can get chips or a cookie with your meal or pay to get a salad, chili or brownie. Restaurant was clean and staff was friendly. There current promotion is $5.55 sub of the day! read more

Firehouse Subs - They offer catering - Fast Food Near Me - Charlotte, North Carolina

I have visited the Firehouse Sub in High Point, NC, several times, and I was always happy with my sandwich. But it's been probably 4-5 years since I've been to a Firehouse since. The sub was even better than I remembered. I got the Italian on white with no onion, and from the first bite to the last, it was wonderful. The meat is obviously high quality, the seasoning (especially on this specific sub) is perfectly balanced, but by far the best part of the sub was the bread. It was warm and tasted like it had just been taken out of the oven. One of the best subs I've ever had. My friend ordered the Hook & Ladder on wheat and enjoyed it too (that was the special of the day, and I almost ordered it myself because it looked so good, but I have no regrets - my Italian was heavenly). She also liked the chips; she said they were very crispy. When she had finished her sandwich, she told me, "I'd come back here again." I ordered a third sandwich, the Club on a Sub, to bring back to a friend at work. She asked for it to be cold, as she doesn't like heated sandwiches. So after the sandwich was made, the cashier let me know they had put it in the cooler to keep it cold until we were ready to pick it up. I had not asked for that; I had simply told her I needed it to go, and that my friend wanted it cold. I thought that was very nice to go the extra mile. My friend pinged me and told me she thought the sub was very good. In terms of friendliness of the staff, a couple of them greeted us with "Welcome to Firehouse", and everyone was very nice. I also liked that the sandwiches all seemed to be proportioned well; the meats and condiments were evenly spread out over the length of the rolls, which isn't always true for some other sub chains. I am not a fan of Subway or Quiznos, but I do eat at Jersey Mike's and Jimmy John's when I get the chance. I'd recommend them both. But if you're looking for a hot sub served on bread that truly tastes freshly baked, I would definitely recommend you try this Firehouse. Update: My Club on a Sub friend liked her sandwich so much she stopped and got another one last night. Not at the same location, but she enjoyed it just as much. :-) read more

The place was clean. It was a little before 5 so not busy, the area disrupted from covid plans. It made it awkward around the registers. The cashier wasnt real friendly or helpful but efficient. Now they brought us the sandwiches and were all friendly and helpful. It could be that she had a problem before we walked in. The sandwich was so good. Perfect was a good word. We enjoyed the meal and will come back. read more

I stopped for carry out. The food was good, but the service left something to be desired. The couple ahead of me also stopped for carry out...two sandwiches. The employee just through their sandwiches up on the counter. They had to ask him for a bag. Then they had to ask him for the brownies they ordered. Then the same employee saw me standing at the end of the counter. Instead of putting my order where I was standing, he just put in front of him, where i had walk to and reach over tables to get to. I'd say it was just a bad attitude, but it reflects poorly on the business as a whole. It won't prevent me from going back to this location, because we like their food, and it's the closest location to where we live. read more

Extremely poor customer service, bad attitudes, and extremely slow service. My company placed an order for 19 subs. The restaurant acknowledged the order. They hadn't even started the order when I arrived at the time the order was confirmed to be ready. The employee was snarky and said that I should have placed it 24 hours in advance. I asked why they even accepted the order, or why they didn't call if that was the reason for the delay. The reply was "I should have known, not their fault." It took 1hr 19mins to make 19 subs. They confirmed all 19 subs were completed, in fact, they were not. They shorted us 3. We will NOT be ordering from this location EVER again. I would recommend that the district manager take a visit to this location and set them straight. read more

Came in ordered 2 sandwiches and chili. They forgot the girl ahead of me's soup. So I figured they'd forget my chili. We waited 20 minutes for the sandwich and I checked the bag and or course, no chili. So I let the girl working know. She asked if we were going home. We said yes. She proceeded to give me cold chili saying "I know y'all don't want to wait anymore. Can you just heat this up at home?" Lol. Awful customer service and insanely slow turn around time. All the workers were joking around and talking crap about other customers. It was bad. read more

Love this place, sandwiches are always made right and the employees are so nice and welcoming every time I come in.

It was my first time here and I would come back if I was hungry and this was an option. The staff was friendly and pretty quick, probably because they forgot the bacon that was supposed to be on my sandwich hence the three stars. The restaurant was also clean except for the bathrooms. I know there are heathens out there that abuse bathrooms but you've got to stay on top of them. read more

There's an aspect to Firehouse that very few people are aware of, I've found that they consistently have better brisket in their subs than a good many of the BBQ restaurants in the area. And more importantly it's consistently good. You really never know if you're going to wind up with a mouth full of fat, meat or a combination at most places. Firehouse gives you tender delicious brisket all the time. The rewards program also makes it very easy to get free food in very little time. The Northlake employees are very hard working, friendly and polite. read more

On November 16, I ordered from this location online. When I arrived, they were busy with the dinner rush. Three young teenage men were working by themselves. They immediately apologized to everyone who was waiting and promised to get our food to us as fast as possible. I was thoroughly impressed by their professionalism and their customer service. Thanks to their professionalism, all customers waited patiently and our orders were correct. I was very impressed and proud of those young men. read more

Waited 21 minutes (looked at time on receipt and when food was received) and my order was wrong. Bit right into an onion. They were nice and gave my money back but still... yuck. read more

They wanted to charge me $2.35 for so I could have some water with my meal. I believe this isn't a company policy but an act of discrimination. Never coming back. read more

HORRIBLE customer service. the woman taking my order got an attitude with me for absolutely no reason and was extremely rude! it took them 15 minutes to make a single sandwich which is way too long. very disappointed with this restaurant. i will not be returning! read more

Horrible customer service!! Have been going here for years. It is always hit or miss getting the sandwich right. Some staff members are good, but some are HORRIBLE! After my last trip there the RUDE lady was so over the top nasty that I called corporate. They said they would have owner call me. Instead the operations manager called me. She was nice enough, but didn't follow through on her "resolution". This is owned by an individual, not corporate. I will still go to firehouse, but not this one for sure. (Mallard Creek is the same owner also). read more

I like most of Firehouse Subs and I think their subs are great. This location is a little different than the others. I walked in on a Thursday afternoon to get a sub, after I placed my order I walked over to the fountain machine to pour myself a drink and guess what? U probably wouldn't be able to guess, they ran out of ice for the day!!! In my 21 years of living in USA I have been to many places and never ever they had ran out of ice. Someone should remind them this is not a 3rd world country, this is the land of opportunity and ICE. If you are simply lazy af and don't feel like filling the ice machine don't say stupid sh!t like that. Well u lost my business and I am never coming here, and I hope you all make fun of them if u ever go there. Make sure u ask if they have ice before you place your order. read more

Just like all the other Firehouse subs that I've been to. They make great subs, much better than Subway. Service was fast here, even with a group of 15. read more

The subs are tasty -- I like the Turkey Bacon Ranch -- however, if you take it with you, expect it to be a bit soggy from condensation or whatever. read more

Best staff and best sub here in Charlotte. Even though it's always busy in here the staff always make sure to walk buy to clean your trays and ask how the food go. Best deal on Sunday for every adult combo you can get 2 free kids meals. read more

I have visited this firehouse at least 10 times. Always fast friendly service. Firehouse always makes their Italian on point. Yet to be disappointed. read more

This is my favorite sub chain. Way better than Jimmy Johns. My wife's fave is the Hook and Ladder light and mine is the meatball which is AMAZING! read more

Ordered a veggie sub with no cheese, no tomato. Pay for it. Get home and guess what. I have cheese and tomato, and it was heated. So, i drive 4 miles back to the Northlake location and inform this worker that my order was wrong. He begin to argue with me that there was no cheese on the sandwich and eventually throws it in the trash and says, "fine, i will make you another one. I declined and asked for my money back. Went to Subway and they made my sandwich the way i ordered it. I will not be back. Also like to add that the veggie sub was 7.99. Subway was 4.99 and no attitude. read more

This location is not like any other Firehouse that I have been to. Cleanliness is not one of their top priorities. Staff seemed to be miserable. read more