Wow!! Amazing customer service and food!! I've had firehouse subs at a few different locations, and the food is always good and usually the service as well, however, the new management and staff at Boynton Beach, really made the experience great by going above and beyond twice now, being really nice and helpful and professional. I was having trouble placing an order on the app, and the staff, "Maria" and "Mami, along with the manager, went way out of their way to assist me on two separate occasions and I just wanted to thank you and let people know where to find great food and service, consistently! Thank you so much, Amber C. read more

Unwrapped straws! Really? Do we need to be concerned about the sanitary precautions your staff followed when placing said straws out for customer usage? Please replace with wrapped straws. read more

Always clean at this location. Service was good. Italian is my favorite! One of those fun soda machines! Always a plus.

Just tried to participate in a special promotion from Firehouse subs. NATIONALSANDWICHDAY Buy One for $10 Get One of 3 choices for FREE. Used Special PROMO code during order. App would not accept it. Went to visit the store at Military Trail & Boynton Beach Blvd. Girl there was very nice but was not informed by the owner of any special promotions. She tried to get in touch with the owner to no avail. Made a special trip for nothing. Would not honor the promotion. Very disappointed read more

In firehouse Subs I like their Tuna sub. I did an order online and they processed it fairly quickly. I added some additional toppings like sautéed mushrooms that tasted really good. The sub it self was pretty good with the bread being fresh and the tuna quality was good. The seasoning was alittle less but I added some more salt and pepper when I got home. My order was a pick up order due to covid I'm not dining at restaurants for the most part it's just pick up orders. However they do have a dining area and it's clean and when I was there only one patron was sitting and eating. It seems like most people are getting orders delivered or getting picked up. When you want a good quality sub this place is the way to go ~ read more

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Food 5 Service 5 Dining Room 5 Sanitation 5 Thank you for fixing the men's washroom. Always a pleasure. read more

This is more of a review of FH in general and not necessarily this location. Their steak and cheese is mediocre at best. It tastes like the same meat as Subway but a little sweeter (which did not enhance it). I really wish they would leave a hinge on the bread, when I picked it up and as I held it, so much stuff fell out. It needed a third side to help keep everything in. It was just a mess. I'm not going to rush back to a FH Subs anytime soon. read more

Firehouse Subs - Large Firehouse Steak & Cheese - Delis Near Me - Boynton Beach, Florida

I was just at this location and pretty much everything was wrong with this store. My online order was completely wrong. I paid additional for additional toppings which were not put on my sub. The restaurant was very dirty and nasty. The staff were rude, no 'welcome to firehouse' it was more like a blank stare while I looked for my online order on the counter. The drink station was nasty and the floor had a puddle near the drinks. I want my money back for receiving the incorrect order. read more

Firehouse Subs - No jalapeños and no bacon as I ordered. - Delis Near Me - Boynton Beach, Florida

This place is a disaster. The drink station had a dirty ice tea pitcher just sitting there and ice tea on the floor. Nobody cleaned it up the entire time we were there. The front door window was boarded up and it looked like the front picture window had a bullet hole in it. The food was ok and the service was indifferent. read more

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Well I ordered a steak and cheese with grilled onions only. Impressed with size and overall quality. I would go again except for a small detail. They have NO pepper relish or hot peppers at all. That's just crazy for any sub shop to not carry pepper relish. Oh well guess I expect too much in a pandemic. read more

They prepared my order incorrectly. When I called to let them know the lady said sorry sweetly. I will or be going back to that location. My dinner went into the trash after I asked for no mayo and it was lathered on anyway. read more

This was our first visit to a Firehouse Subs. Overall, our experience was mixed at this franchise operation. The menu listed a variety of cleverly named subs. I ordered the NY Steamer, which consisted of corned beef, pastrami, melted provolone, deli mustard, mayo, and Italian dressing. The ratio of ingredients to bread seemed about right and the meats were well seasoned. A nice sub! My only disappointment was that the only bread choices were white and wheat. Maybe I've been spoiled by the range of choices at Subway. I selected the white bread, which was fresh and had a good taste. My wife chose the "create your own" option rather than selecting one of the listed subs. She asked for turkey, provolone cheese and cranberry sauce. Sadly, the cashier failed to include the provolone on the order, so the sub was not as satisfying as it could have been. Also, the turkey was a thin sliced, highly processed meat with a strong saltiness. Disappointing. The cashier politely asked if we wanted the combo meal with drink and a side (chips or a cookie were the default options, with other options such as chili or a salad being available for an additional charge.) We refused the upsell attempt and appreciated that the cashier wasn't too pushy. Many bottles of hot sauce lined the counter for our use if we wanted to turn up the heat. Only a few were labeled with the Firehouse heat index (1 to 10), so we chose not to risk an unknown amount of spiciness. And the bottles were generally sticky and kind of gross to touch. We asked that our order be packaged to go, and we were pleased to see that no plastic was used in the packaging. The sub boxes were cardboard and the carry out bag was paper. Kudos to Firehouse Subs for being environmentally friendly. We did have one more unpleasant surprise when we opened our subs. Hidden beneath the paper lining in the box was a pickle spear. My wife dislikes pickles and the pickle juice tainted the taste of her sub. More disappointment. Will we return? There are plenty of other sub shops around town that we will likely visit first. We do appreciate that Firehouse Subs supports first responders, and for that reason, we'll probably give them another try at some point. read more

This place used to be good. The employees were helpful at least. This will be my last time going to this location. My order was incorrect, but was not going back. The person behind the counter tried to help at first but spoke no English but told me to point to the board. I was ordering for children. I had special requests arhat he couldn't understand. As I was walking out the one other person working came out of the bathroom. He spoke English but it felt like it was his first day. read more

Unreal. Usually this place is good. One person at lunch. Orders backed up. Already been 20 minutes and not even working on it. Employee strolls in- no sense of urgency. No apology- no offer. read more

Been here a few times since they opened. All of the staff are very friendly and accommodating in spite of my bratty kids. We used a bunch of those Palm Beach County coupons from the book and they honored all of them. We had everything from pastrami to ham and they were all delicious. The kids really liked the cookies and the sweet tea is outstanding. Since this is a new store everything was clean and there were more than enough employees so no waiting around. There are also some flat screen tv's for sports but you need to know which channel you need it on. Recommended making the extra drive to this location vs. some of the firehouse locations. Update - went again a few times to use the rest of my palm beach book coupons. Keep getting the club on a sub which is heaven in a sandwich. With the kids meals I got the option once of having a brownie instead of the crappy rice krispie treat, so make sure to ask if you can get one. Paige helped me out and seems like an all-star employee. Good customer service, has a personality/demeanor that makes you feel very welcomed as a visitor, and was multi-tasking duties like a champ. read more

This continues to be one of the worst run locations in the region. Employees mostly ok/friendly but some don't acknowledge customer. Very slow to make simple sandwiches, even when not busy. Out of ingredients like tomestoes, pickles, lettuce, etc. but doesn't advise customers/offer substitutions, just leaves it out of order! read more

I probably shouldn't say this but I'm a fan of Jersey Mike's subs. However Firehouse is just as good lol. The Italian sub with the spicy honey mustard is my choice. Excellent customer service and a clean relaxed type of atmosphere. read more

BEWARE************ First & last time getting food here. ROACHES were inside the bag of food. The manager hung up on me, so I called corporate & PBC Dept of Health. I have left my contact info with both corporate & the store, more than once. Still have not heard from them. My bank had to get involved. read more

This is the worst firehouse I've ever been too. They got both of the orders wrong. Completely. The roast beef is terrible. The cucumbers are a joke. It's soggy and disgusting. They forgot the pickles. It taste repulsive. The service took forever and the staff all looked miserable and were unfriendly. Don't go here. read more

Firehouse Subs - Delis Near Me - Boynton Beach, Florida

I went with my wife yesterday to Fiehouse Subs. The store itself is clean and roomy. We ordered two subs for dinner a hook and ladder sub and a New York steamer sub with a bowl of chili.Both of the subs were excellent as was the chili. The servers were both friendly and helpful making the visit a enjoyable experence.I have been to many sub shops but Firehouse subs is among the best.The price to value ratio as well as portion size is around average for this type of restaurant.All in all this was an excellent experience and I will be returning in the near future. read more

I'm so disgusted by this jip-joint! Please if you are elderly or young stay away! If you are moderately healthy and don't mind mild food poisoning then by all means help yourself! Someone needs to call the health department on this place! read more

Firehouse Subs - Does this look like toasted to perfection to you? Looks burnt and gross to me! - Delis Near Me - Boynton Beach, Florida

I just went to Firehouse Subs for the first time. The restaurant was clean very inviting very colorful and smell delicious when I went up to the cashier to place my order she explained what was on each sub gave me a takeout menu we ordered the meatball sub and the traditional hook and ladder I'm not a sub girl but I was licking my fingers after finishing my medium Sub. The food was incredibly fresh made right in front of us the meatball sub came out with the cheese or bubbly and yummy. There are many Subs here many ways you can get platters and salads all different kinds of soda all different kinds of chips truly a great place to go for lunch not a bad place to go for dinner although it would not be a fancy dinner but it would absolutely be worth the trip read more

This FireHouse Sub has and excellent management team. I have been coming year quite frequently over the last 2 months and I have receive excellent service and good food. read more

I have only eaten here a few times, I wanted to personally take the time to give a Shout Out to Rebecca at this store. She is very courteous and always greets me with a smile. She actually remembers her customers and makes sure to give them great service. She keeps the store spotless and so clean. It's always organized and she provides quick service! LOVE THIS PLACE! read more

Friendly staff, clean and inviting. The bathrooms are also clean. I would come again.

So glad to finally have a Firehouse Subs nearby! I met the owners who are very friendly and make great subs! They opened in December and I couldn't be happier to have them in town! Go try the Hook & Ladder - Fully Involved. read more

This is the worse place ever!! We have eaten here several times and it is terrible. We have eaten in S.C. and subs were great. This place is dirty, help is disinterested, and do not know how to make menu items. They are so slow. It took 20 minutes to get a veggie sub!! The bread was stale and almost nothing on the sub. Cost $13 for large sub with drink. Do not go there!! read more

Awful customer service!! We ordered 4 sandwiches for delivery in attempt to help out local businesses and they totally screwed up our order. They incorrectly made one sandwich and one sandwich was missing all together. I called for a refund for the messed up sandwiches and the manager refused to give me one. He told me to drive to the restaurant and bring it back which totally defeats the purpose of delivery not to mention that the restaurant was scheduled to close in 20 mins and I would never make it there in time. Absolutely rude management. They will never get my business. read more

Guy behind the counter, making sandwiches, took a bite of his own sandwich with gloves on and then used those same gloves to make my sandwich. read more

Not a bad sandwich shop. I like the different types of subs they offer but very pricy for what it is. I love spicy food and spicy sauces. Firehouse has no shortage of that. They have a couple dozen different sauces to chose from, all printed with a number for the heat level. read more

No better than Subway. For the same money go to a diner and get real food. Chicken tasted like a compressed patty of papaparts. Another bad hero shop. read more

This would be the second, and last time I order from this place, as before my food arrived late, and cold. Again they could not find my address so simple read more

Did an online order for firehouse, and it was my first time ordering or having it. Absolutely enjoyed my lunch! Sandwhich was ready as soon as I picked it up! read more

terrible place who put spices on your meatball subs and your grilled chicken subs with spicy mustard, not good at all.

I'm so happy I finely have a Firehouse sub close to home!! The staff is awesome and the restaurant is nice and clean.

We love firehouse!! But this is the best one by far. Everyone is friendly as usual and the place is new and very clean. A little chilly bit better cold then hot right? The pickle spears are bigger than usual and crispy like I like em :) aaaaand it's like a minute away from my house. Glad it's here. Thanks guys!!! read more

Great subs. Subs are large and healthy. Price totally worth it. Nice environment and plenty of choices of subs, chips and salads. Check it out!!! read more

Came here for lunch today for the first time instead of my usual Firehouse, the staff was courteous and patient, and even pointed out that by changing my order slightly I could take advantage of a special offer. The food was prepared quickly and exactly as ordered and was as fresh and delicious as I expect from a Firehouse Subs, which is pretty darn good. I don't know if I got lucky or if some of the other reviewers were unlucky, but I absolutely plan to come here again. read more

Terrible staff. The manager, Tammie is awful. The owner, Allan is awful. They treat their employees very poorly. It's too bad, because I actually like some of Firehouse's subs. Guess I will have to go to the Gateway location even though this one is closer to my home. read more

Overpriced. Almost 9$ for a combo that doesn't even include chips? And to top it off, they got my order wrong. The food was passable was though. read more