I went in special since it was "Michele" day. Told them my name as it was advertised that anyone named Michael or a derivative of the name would get a free steak and cheese sandwich. Unfortunately, I was told the owner was not honoring the special advertisement. Okay that sucks but I ordered a steak combo anyway and paid $13. Waited for my sandwich and left. Proceeded to open sandwich and there were no fries. Walked back with my receipt and the sandwich maker said yeah the fry machine isn't working. What the heck? Do you think they should have said something before I purchased a combo? What a joke. I'll never go there again. Horrible customer service and misleading information. 2 thumbs down read more

Firehouse Subs - This is the pathetic sandwich that I got when it should have been a combo. - Sandwiches Near Me - Lake Worth, Florida

I had to lower my rating to one star because even though I know how slow they are I walked in and there were NO customers inside and they said it would be a very long time until they could make my order because of all the ones ahead of me. I promptly walked out and will never try again. read more

DO NOT order take out from this location. I ordered a large sub combo with a large drink and chips and a medium sub without it being a combo. Two sandwiches. Nothing extra. I was charged 40 bucks!!! I did not receive a receipt and I realized it when I saw my bank notification after I already got home. They did something shady for that order to reach 40 bucks read more

Ordered 2 subs one on wheat no onions it was on white with onions Second one wanted cheddar cheese gave me jack and neither sandwich was warm and no pickles on side very disappointed with my meal tonight Don't want to give any stars but they don't let you read more

The service by the the woman who owns/runs this store is pretty amazing. I feel horrible that I forget her name, she is literally there every day and very helpful! I used to only get the turkey bacon ranch but one day when the Cajun chicken sandwich came out (back when it used to have peppers not jalapeño peppers) she said it was amazing, if I like a little spice. We'll I LOOOOOVE spicy foods. I was immediately hooked. Fast forward to 2 days ago, I went in for a very late lunch and they changed the recipe from peppers to jalapeños. Game changer!!! I used to substitute the peppers for tomato, now I just add tomato. This was so good!!!! Plus I love how they have the freestyle coco cola machine. Love these, they have all my diet sodas I love. Dirt Dr Pepper, diet cream soda, sugar free Powerade's etc I will be back. Prob my favorite firehouse location because of the service read more

We order the same sandwiches every Sunday. How difficult is it to get the order correct? This is very frustrating!!! Poor customer service and very disappointing. Btw, we always give a very nice tip. Unacceptable!!! This sandwich is loaded with mayo and the order is always...no mayo! Cmon firehouse!!! read more

Firehouse Subs - a close up of a sandwich - Sandwiches Near Me - Lake Worth, Florida

I've gotten subs from here before coming in for a visit for the first time yesterday. All the ones that I've had have been good. The place is actually founded by firefighters who wanted to serve great sandwiches while not on duty ;) We were greeted by the pleasant staff and took our orders. I went for the turkey bacon ranch sub topped with cheddar cheese, peppercorn ranch dressing, and mayo. It did the job and was flavorful. My husband and son enjoyed their sandwiches as well. They even have a grilled cheese off of the kids' menu, which I haven't came across from a sub place yet. It's clean and reminds of you of being in a fire station while you're eating in house. The staff is friendly and they even brought our food out to our table when it was finished. I'll definitely order from here again. read more

Firehouse Subs - Turkey bacon ranch. - Sandwiches Near Me - Lake Worth, Florida

I had to share what a delightful experience I had from the minute I walked through the door! A very welcoming greeting made me feel like I made the right choice with all the options out there for subs (I call them hoagies) the three women that were working were so pleasant. The subs were DELICIOUS and perfectly made! I wish I got their names to give them full credit. I highly recommend checking this place out! read more

Food order wrong, meat undercooked, management sucks , owner talks to employees like he owns slaves... been to multiple locations of theirs same results ... oh wait time to get food is ridiculous as well read more

Always walk in with a welcome to Firehouse,from the counter workers. located close to my house,so I probably pop in a couple times a month.I prefer a firehouse sub over a subway sub.Meatballs are very good.my go to is the Italian. Genoa salami, pepperoni, Virginia honey ham, melted provolone, Italian dressing,with your choice of, mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side. they put the pickle,on the bottom of box,underneath your sandwich,if its a hot sandwich,you can ask to wrap pickle separate,so your pickle doesn't get warm.The beef and cheddar brisket is pretty good also,served with melted cheddar, mayo, and Sweet Baby Ray's BBQ Sauce.Bottom line,its not Publix,but its pretty good,and I have liked all the different sandwiches I have ordered. read more

Firehouse Subs - Fire house subs - Sandwiches Near Me - Lake Worth, Florida

Took my employee there for lunch while in the area working. We were greeted by the staff, felt very warm and pleasant to be there. Melissa took our order she was very professional and a wonderful personality. Made you feel welcome. I had been to other locations before, however this location was much better then all others. The food was flavorful and warm. I will definitely be by there when working in the area. Big plus for your team Melissa! read more

Every time I go to pick up an order for my family I am greeted with friendly service! My food is always ready at the promised time. These workers are working with no AC this week and I was still greeted with the kindest, personable service I always receive ! Plus me and my kids always enjoy our sandwiches! read more

Amanda and Sarah's customer service was amazing and the food was delicious. We will definitely return. I had a meatball!

Great Sandwiches and great service! Their AC was out temporarily but these ladies were cranking out the sandwiches with a smile and delivering great quality as always! See ya next time! read more

Amazing subs. They always have good fresh ice tea.Super fresh.This is the place to go for a hot sub.

terrible paid for food and never received it awful the fact that they couldn't even make it for me after showing receipts of purchases and the orders speaks for itself i don't even do this shit but i had to make a review for how bullshit this was read more

The subs are good and more unique than subway and publix. The price is a little steep, but the staff was very nice and friendly. The big issue I had was that I saw a bunch of roaches run out from under the cash register while they were making my food (it looked like a family - 1 big mom and 2 or 3 little baby cockroaches). Haven't been able to make myself go back since then...I get sick to my stomach just thinking about it. If you really need to get your firehouse fix there's another one near gateway and congress. Dunno if they have bug problems at that location though. read more

Excellent service, I highly recommend it. The customer service is phenomenal with a warm welcome.

Great place for some food. We always order online and we were never disappointed. The subs are really fresh with great ingredients and awesome taste.I can highly recommend this place and you also do a good thing for the fireman. I don't understand people are eating at Subway. read more

Oh it is Delicious!!! Went to try them for the first time due to a T-Mobile promo (free sandwich yay!) and have to say I and my family have been back 3x since! The Smokehouse beef (with their signature BBQ sauce) is mouthwatering, and their Turkey Bacon Ranch is divine. Definitely give this place a try!! Not sure what other reviews were saying about masks and cleanliness. Everyone there wears a mask, is quick, friendly and efficient read more

I love this resturant! Fire House Subs by far has the best brisket sandwich around town! The level of service is fantastic. I was really blown away by two sweet ladies that worked the evening shift tonight, Melissa and Erika. Their positive attitude and level of service is hard to find today. Erika has assisted a few times and she remembers my order. Really and truly top notch service! read more

Always fast, fresh and great! Love to know that my purchase is helping first responders.

This place has definitely stepped up 10 stars because of the amazing customer service and managemen!! hands down the manager is so sweet and industrious and hard workin. This place can be a mad house during lunchtime lol and the employees are super nice!! Thank you read more

Showed up with Family on a Sunday just to have some animal behind the counter dropped a container of Mushrooms and the shouted M**** F****. After getting our food, it was "cold" hot subs. Very bad service, will not return. read more

Call 911...we have an emergency...this location is overpriced and they put so little meat on their sandwiches it's a joke. Many better choices for a sub...Subway is ten times better than this place. Don't bother going...you'll be disappointed. read more

I really wish I could give a place a negative 5 star review. I am really big on customer service. I think it is incredibly important in the service industry and unfortunately this place had terrible service. So my dad and I go after a round of golf to this dump and my dad has diabetes so he takes his ice tea with splenda or equal or some sugar substitute. We go he orders the meal and the drink and walks over to the counter where the sugar is and look no substitute. So my dad eats at this place all the time and apparently they always have this stuff. Well today they don't so he goes back to the front and politely asks for the sugar alternatives. The Jacka** behind the counter says, take it or leave it pal that's all we got. Really that's your response you a**, cant get your lazy self off your butt to look for the splenda which was under the counter. This guy starts spouting all these "people" always want something else. These "people" WTF does that mean? BTW I am of Indian descent and a little confrontational and my Dad who I look up to and respect is being treated like shit, so I walk over and maybe I was rude but it felt really good. I said listen, we are the customers and the reason you are a min wage employee is because you act like one, with that attitude you will always be in this crap situation and crap job. Go get the splenda. He literally looked under the counter, 5 inches from where he was standing and found it. Was it really that hard!? These people are idiots at best. The food is ok but the service sucks! read more

I normally love Firehouse Subs but this location was just bad. I ordered the New York Steamer to go like I usually do, and was disgusted from the very first bite. The pastrami and corned beef was unbelievable fatty and tough. I've been known to suffer through some less than stellar meals but I ended up just tossing the entire thing after sifting through to see if it was just that one bite. It wasn't. I'm used to fairly high quality subs from the other Firehouse locations. Won't be returning to this one. read more

Melissa, General Manager made a number of sandwiches for me. All of them....EXCEPTIONAL. The staff was friendly, polite and helpful. I highly recommend checking this place out read more

Great food, great customer service! Always greeted as soon as you open the door. I order dinner here every couple of weeks and have never had problem with an order until tonight. I called, spoke with Melissa, with out hesitation she told me to come back and it would be corrected. Went back and they were already making my new sub. So major Shout out to Melissa, Tavares and Chris for doing a superior job and ALWAYS reminding what customer service should be...GREAT!!!!! Thank you guys so much!! read more

I just stopped in while I was getting my oil changed next door. This is the best sub I've gotten in a long time! They were very courteous and friendly. I look forward to coming back soon. read more

Firehouse Subs - Seat waiting just for you! - Sandwiches Near Me - Lake Worth, Florida

So disappointed! We walked in and the guy working the food line is wearing a mask that is just slightly over his lips! Hey really??? COVID people!. Won't be back! Others working don't tell him to fix it???!!! read more

Really good subs. The food is never an issue here. Service can be every so often...but it's still a pretty decent place.

Ordered a couple of steak and cheese sandwiches. They were served cold. I should've known when they brought the sandwiches real quick. The employees weren't very welcoming as well. Moral is low. It's dying a slow death. It's a bummer cause I really like their sandwiches read more

As always food was awesome. Melissa is a sweetheart she never disappoints. We have made a mistake of trying another store never again... i'll stay loyal to melissa and her crew read more

Good for what it is. I'd rather come here than Jersey Mikes, Subway, etc. Service is friendly.

Went here because a sign spinner referred me here. Nice décor. I ordered a medium brisket sub combo and it was tasty! The ladies were cute and the manager was all smiles and very funny! Drinks as usual had a variety of selections and the chips as well. Wish the place was larger and the tvs bigger. Overall, this place is a good hangout spot for your friends. read more

Terrible service took 20 minutes to receive my sandwich. People that entered the restaurant after I did received there food before me. Will never eat at this location again. read more

Love the NY Steamer! The Italian was way too sweet for me, I am thinking it is the honey ham that is super sweet. I love how the sub is steamed, it's hot but not dry like other toasted subs. A nice change from subway, but I like the menu at jersey mike's better. read more

I ordered the Hawaian thing with pulled pork coleslaw. The guy pulls the meat out of the steamer and has to squeeze the juice out, then adds some kind of sauce and runny coleslaw then the dripping meat. The only thing dry was the top bun. I go to pick it up and my two thumbs disappear through the soggy bun and the sandwich literally falls apart. Then I discover the gristle in the first bite. It went directly into the trash... First and last visit....Awesome subs on lake worth road, kills this place read more

We came here tonight because it was my youngest son's 17th birthday. He wanted his freebie. ( a medium 1/2 sandwich) I also had 2 other teens with me. They enjoyed their food but there were 2 problems. The first problem was that both of my sons asked for their sandwiches to be made without onions but both subs had onions on them.One son removed the onions. The other son tried to pick them out between the pieces of melted cheese and steak. Next problem was that my sons' sandwiches came out very quickly but our guest's sandwich came out long after theirs did. We had been informed that the meatball sub our guest ordered would take a while to be ready but it took at least 10 minutes. They waited to eat until the last sandwich was delivered which meant their food was cool. The kids enjoyed their subs but I would have been happier if their orders had been correct and served in a timely manner. The counter workers were very nice. Our guest needed a box and it was delivered to our table. read more