The food was okay. I can't speak for the ambiance as I didn't eat there and only ordered room service from them.
I would not order wings there again. I ordered wings and carrots to go with them and for some reason, I got fries with the wings (I don't eat fries) and the carrots were warm since they were put in the same container as the wings and fries. Never a good idea IMO. I am used to carrots being cold and in a separate container. I didn't care for their ranch dressing either, sad to say because I really wanted to like their food.
The young woman that delivered the food to our room from the restaurant was friendly enough. I gave this restaurant another try the following morning to see if their breakfast was better but when we tried ordering room service again and the front desk tried to put me through, no one answered at the restaurant.
We tried 4x to no avail. No one answered the phone so they lost business and I ended up ordering through Door Dash. They could be making so much more if their food and service was better.
One of the main reasons I chose the Doubletree hotel was because they have a restaurant and room service and also allow food service delivery companies like Door Dash to deliver to the room, something not all hotels do which is not convenient for customers.
Who wants to have to get dressed just to go down and pick up their food when they're staying at a hotel? Not me. It certainly takes away from the experience to have to do that.
Anyway, hopefully, they get more competent staffing soon and things improve. I really wanted to like the restaurant but it just fell short of what I had hoped. Good thing for food delivery companies or it would have made the hotel experience even worse. read more