The medical staff members at the Cross Keys location are amazing but the office staff is rude,…read moredismissive and is clearly the cause for the decline in this office. I've been a patient for years and I have seen many staff changes over the years; it seems to mirror many of the unacceptable patient experiences that are occurring. The answer for the poor customer service... "please call the office manager directly". Who do you call when they are the problem?! The Cross Keys location has become a disaster and is poorly and unprofessionally managed. Go to the Eldersburg or Columbia location, or leave Dental One completely if this type of management is allowed.

Wish I read reviews before I went. The office and equipment and old and run down. The staff was not…read morefriendly at all or the least bit apologetic about long wait times. I had my first appointment and spent over an hour there and didn't even get my teeth cleaned? They only took xrays and had me sit in the chair and wait for an hour to talk to the dentist. I left and immediately called another dentist from the parking lot As if I needed another reason to not go back this dentist, they sent me a bill for the xrays - normally insurance 100% covers X-rays, cleanings, exams etc - I've never paid for a dental xray in my life - I talked to my insurance and they said that this office gave me a panoramic xray which is only covered every three years and I had one the previous year. When I asked the office why they gave me another one they said they didn't have the one from my previous dentist because I didn't give it to them and I said they never asked for it. They told me if I booked online I wouldn't have known to ask my dentist but if I called them someone would have told me. Like ok it's my fault for booking online???? Additionally, they're supposed to check insurance ahead of time and be aware of coverage and costs. I've never been so dissatisfied with a dentist office in my life.

I am a wimp when it comes to the dentist, I'll admit! I hate the dentist, which is why I haven't…read morebeen in a very long time. I had heard a commercial on 98 rock awhile ago advertising The Smile Design Center and decided to research on the internet and setup a consult. I was so nervous when I had my first visit but Linda and everyone made me feel so comfortable. They took me on a tour of the place and told me what each room was for. They explained everything they were going to do and asked me if I was ok along the way. Their techniques and machinery are state-of-the-art and they even have cable-tv so you can watch while you're in the chair! I have been for the sedation dentistry, regular cleanings and ZOOM! teeth whitening and I now can say I am totally comfortable with going to dentist! I love the way my teeth look and feel and I really like everyone that works there. They also are going to help my fiance out with a mouth-guard to help with sleep-apnea in the near future. I would recommend this place to everyone! If you are afraid of the dentist, check this place out, it was alittle steep in price but they work with you. (anything is better than going back to the run-of-the-mill dentist)

Amazing. I went to get my teeth whitened using the Zoom treatment. The facilities are wonderful,…read morethe staff is friendly and accomodating, and there was a TV on the ceiling to watch during the 2 hour procedure. I received a mold of my mouth, a fitted mouth tray for home treatment (the laser treatment is 2 hours followed up with 1 hour at home gel treatment for four days), extra whitener, Fluoride, and a take home bag as a gift. Great experience and great results - in one visit my teeth are almost 4 times whiter. Highly recommend Dr. Myron Keller's practice.

I love this practice! Great service. Wonderful people. Dr. Wallengren knowledgeable, friendly,…read moreand a perfectionist when it comes to cosmetic dentistry. I highly recommend it.

Amazing dentist with a great practice! I called as a new patient with an emergency and his office…read moresqueezed me in the same day. I thought the procedure would take at least a couple visits, and he did it in one. He explained every step, did it with minimal pain, and the result is fantastic. Staff is friendly, kind, professional, the office is convenient for me, and their space and equipment are top-notch. I'm so happy to have found Dr. Wallengren and his practice

I recently had the opportunity to visit Doctor Stephen Kuzmak for dental work. I previously had…read moretwo root canals performed by an endodontist in Timonium and it didn't go great and in return caused breakage to my teeth. I have always had a fear of dentist because of past experiences which were very painful. I researched top dentist in Maryland and I came across Dr. Kuzmak, Towson View Dental Care and decided to give them a call and make an appointment. I was very nervous about the visit because I had two broken teeth with only the roots left in my gums. Upon my arrival I was meant by a warm and welcoming staff. Dr. Kuzmack himself came out to the waiting area to greet me and to offer me a bottle of water. That definitely helped take the edge off. He explained everything to me before he began the procedure. I always brace myself for the initial needle stick and deep burning that follows from the Novocaine... However to my surprise Dr. Kuzmack pulls out a device that he uses in conjunction with the needles that massages your gums during injection which helped to alleviate any pain! I was totally taken back that I did not feel ANY pain the entire procedure. No pain from the needle or the root extraction. If you are in need of any dental work and have a fear that there may be pain, or you are in search of quality dental service Dr. Kuzmack of Towson View Dental Care should be your #1 choice! M.Brown, White Marsh, Md

Top notch dental practice.... I also have been to several other Dentists and none can compare to…read morethe level of service this office provides. From the moment you enter and the time you leave, every single person you interact with are angels in disguise. Dr. K is a true artist

Ever since I reached the point where I had to make a dental switch, I have been very happy with…read more the dental team at McDonogh Dental. The staff is friendly and really makes an effort to have all their patients feel comfortable. They take appropriate COVID measures and everything from arrival to departure is positive. All my needs are being met and definitely recommend this office!

This place used to be great, but since they were bought out by corporate, it has really changed…read morefor the worse. The front office personnel were very combative and were unfriendly. I will not be going back there after 30+ years of being a cluient.

Everyone from the front desk staff to Dr. Dancykier did a great job with my case…read more I had very old bonding on my front tooth that could not be bleached to match the shade of my other teeth. The result was a dark, dull tooth that I saw in every photo. I met with several dentists about it over the years but they either wanted to do more work than I was comfortable with, it was too pricey for me at the time, or their front desk staff were less than easy to work with. I was referred to this practice by an orthodontist. She said this office is where she sent all of her patients for that final aesthetic touch-up after long courses of braces or Invisalign. She showed me some before and after photos, and I contacted this office for a consultation. They were able to schedule me via email which was extremely convenient. After a thorough consultation and discussion of my problem and possible solutions, I was offered a clear rate sheet outlining the cost of the procedures. It's not cheap, but as the old adage goes, you get what you pay for. I'm happy to say that although the cost is high, the level of service and professionalism is as well. Dr. Dancykier encouraged me to be honest with him throughout the process, and when I decided that my temporary veneers were too long, it was easy to schedule an adjustment and re-mold so that the final results were perfect. Not once was I treated like a nuisance for asking questions or wanting changes made, which can be the case in a lot of other medical or dental settings. After getting my temporaries and final veneers, Dr. Dancykier contacted me to make sure I was happy with them, which I really appreciated. I may go back for one small adjustment, and it's nice to know that I can do that easily at this practice. Also, every single appointment I had here began on time, which was a nice added bonus on top of everything else.

Super skilled craftsman and artist, Dr. Boenning is kind, gentle, an expert dentist, and a down to…read moreearth medical professional who takes the time to explain the procedures. With an eye for detail and the experienced know how to make a perfect smile a reality, my teeth were fixed to a "better than what I was born with" appearance. They are natural looking, and long lasting (as I was treated 13 years ago and they still look great). "A+" service. I highly recommend his office/services to anyone in need. I am very satisfied, and heartily recommend him and his staff.

Dr. Keith camper and his team did an awesome job cleaning and taking care of my kids teeth I would…read morerecommend them if your looking for an pediatric dentist. They are very neat and professional. The front desk gets you in and out with making your appointment in advance.

We have been with this practice for nearly a decade, but it's become too unbearable lately…read more Despite having appointments together for three children first thing in the morning, most recently we were there for over an hour and only one child was actually seen by the dentist before we ultimately left. The hygienist said the dentist was in a procedure while we continued waiting after the cleanings of the other 2, far beyond a reasonable amount of time. Our three appointments were at the same time and I'm not sure how another procedure could have been added in between them. More concerning was the mishandling of medical records afterward. When requesting my children's records to transfer care, the office repeatedly failed to send them correctly and ultimately sent another family's children's records to me, while sending some of my children's records to a different parent. This serious HIPPA violation was only acknowledged after I pointed it out myself. The combination of excessive wait times, poor communication, and careless handling of sensitive patient information made us lose confidence in this practice entirely.

Dr. Pain. RUUNNN! Sally is my exact review not a cosmetic or general dentist. Only sees $$$$…read more Terrible hideous veneers. Chipped my other teeth off and broke them off. Don't do it!

Wow! Dr.Lazer and his staff are gifted. And when I say Dr. Lazer is generous, I mean he is…read moregenerous. I won the winning bid in porcelain venners from an auction on my favorite Christian radio stay 95.1 fm. Dr. Lazer donation was super generous, it was a blessing to me and 95.1. I had such a complex about my teeth, I had a chip, spaces and I did not like the color. Dr. Lazer was gentle and the process was smooth. This has definitely helped to boost my self esteem. And Dr. Lazer and his staff were so kind, they even wore a mask at my request; without complaining

So I won't say anything bad about the actual work they do. But let's start at the office area, they…read moredo not verify your dental Insurance so before you set an appointment make sure you do part of their job and verify your insurance. Also they will try to hike up your dental bill so you owe them thousands of dollars because they did not want to verify my insurance. Check out some of the emails they send threatening me to pay

So to caveat on my recent Google review, this place is horrible. After all of the lackluster dental…read morecare that I experienced here where this dental practice had me nearly convinced that my tooth problem was because of "teeth grinding". I will speak my truth over and over again. After all was said and done I had a horrible dental abscess that caused the most excruciating pain that I have ever experienced in my life, and I blame this dental practice. Dr. Murphy spoke with me over the phone while I was in debilitating pain and had the nerve to suggest that he would "fit me in tomorrow for a trigger point injection". I blame this practice for being a poor representation of the dental community and whole-heartedly blame them for making me unnecessarily suffer because they have lost their way in patient care.

Great provider, eplains things well, pleasant, and hygienic. Barbara at the front is pleasant and…read moreknowledgeable.

Would NOT recommend as the front office undermined Dr. Fisher by never submitting a claim for…read moreservices needed. Waited 5 weeks from Feb 22 (so adequate time had lasped) until I called his office. Initial claim was denied because name was entered incorrectly. Barbara never called me to tell me why. I had to take the initiative. She never resubmitted the claim. So unethical and extremely unprofessional. I would take my money elsewhere and deal with a dentist office who prides themselves on the work they are paid to do.