I am giving this place 2 stars because they fall somewhere in the middle really. I've gone there and had excellent experiences and I've gone there and had terrible experiences. The only reason I even go back now is because this salon is located 0.25 miles from my home, so it is out of sheer convenience.
I have to comment on the experience I had today. I went in for a pedicure and was told to choose my color and was escorted to a spa chair (standard stuff). I submerged my feet in the water and reflexively pulled them out and shrieked because the water was 300+ degrees (okay, I am exaggerating). I absolutely LOVE hot water; I take baths at temperatures other people find excruciatingly hot. So if this water was hot enough to make me jump - it was hot. I usually don't complain about the temperature because I don't want to be that annoying "picky" customer, but to avoid 3rd degree burns, I asked the nail stylist to add some cold water. When I dipped my feet back in, it was freezing cold and that is the temperature it stayed at for the remainder of my pedicure (seriously - is there no in between?). The nail stylist never apologized for burning my feet (like they are seriously still hurting at home as I write this), and I realized later on it is because she speaks absolutely ZERO English.
As my pedicure progressed, it continued to go downhill. The stylist was so passive and sloppy. She pick up my foot with limp hands and sluggishly passed tools across my toes, accomplishing absolutely nothing. I could barely feel her touching my feet and there was no intent in her movements as she attempted to trim my cuticles or shape my nails. However, it got worse. She then decided to squirt what looked like a bottle of canola oil across my legs, slather it around, and begin a "massage," which basically consisted of her dragging her hands across my legs and feet for maybe 15 minutes or so. Her hands were so flaccid, with zero grip; it was basically her just spreading oil across my skin the whole time, which I could do at home for free! The way she touched me was so weird, it made my skin crawl. At one point she just sat there with her hands wrapped around my foot and continued to slide her hands up and down repetitively. She could honestly use those skills to make money in a more lucrative industry (if you catch my drift).
After the pedicure, she grunted and pointed to a chair where I could sit under UV lights and wait for the nail polish to dry. I honestly probably only sat there for 2 minutes and then bounced; the thought of being there any longer was so unbearable I didn't even care if my nails got messed up. Unfortunately I didn't enjoy this experience today at all - I wish I would have just put on some pj's, opened a bottle of wine, and performed my own pedicure at home. read more