Store was moderately busy and only one male staff member was working( which was wearing regular street clothes with no name tag visible so, he was difficult to identify). I Did not feel welcomed and did not receive proper assistance. Poor customer service from the manager on dutie especially named "Katie" (store location #394). The manager was eating and having what her cell phone screen read as a 1hour and 4 min cellphone conversation with " sis" instead of properly assisting customers. I have never witnessed a manager at any place that I have ever been in such attire: flip flops, leggings, and a t-shirt no name tag displayed. The manager refused to sale me the last pair of new balance sneakers that were on display. I ended up going to Footlocker within the mall experiencing great customer service and being sold the last new balance shoe they also had in stock. This is the worst foot action (location #394) I have ever visited. I also reported the incident to the supervisor and hope to hear from them soon with some sort of solution. read more

Wow! Horrible customer service, after finally getting someone's attention and then speaking with three associates over several options on what I was looking for and told them I wanted to try them on.... none of them went back to actually get me any shoes to try on and just had me sitting there and eventually one came back and asked me again if I needed help and I said I'm still waiting on the shoes I asked for and after being there for a half hour I only got to try on two pairs. Will not be going back to this location again. read more

Mainly carries sneakers for running. They also have a small selection of clothing. They also carry socks, a few backpacks, and inserts for your shoes. Didn't have many of the colors I wanted in my size. Some of the shoes they had were old according to the sales associate and they didn't have my size. You would think if they have limited sizing left they would be on the clearance rack? No? read more

Finish Line - Shoe Stores Near Me - Sterling, Virginia

I just had a massive shoe return (4 pairs due to irresponsible online ordering) and this cute little lady named Amber helped me out with no problems and explained all the steps she was going to do for me. She was calm, professional and super sweet. Thank you so much for your help and for making that so painless! I love this location! Always great customer service! read more

Staff is awesome, friendly and knowledgeable about the shoes and the comfort they provide. They offer military discounts and their manager (young lady by Ashley) is phenomenal, you can tell she enjoys your job, she goes above and beyond to help customers. If you are looking for a shoe they don't have they are willing to order it for you and it gets delivered right to your door in 2-3 business day. Thank you for creating one of a kind experience for me and my family. read more

Absolutely horrific customer service... Purchase shoes for my son and after four days they began to fall apart. My wife originally went into the store to exchange but was told she couldn't do anything without the original box even though she had the original receipt and wanted the exact same product. Had to call customer service to get and authorization to return and was told to go into the store to return the product. When we went back to the store to return the product, we had to wait while the clerk called their customer service to get an authorization for return. Originally we only wanted to exchange for the same product as according to customer service and Nike he received a defective product. But after all of the runaround we decided to get a refund and will not be shopping there again. Very disappointing as they have had some great associates who have worked there in the past... Unfortunately this location has dramatically gone downhill and has lost us as customers. read more

Finish Line - Shoes after 4 days of wear. Store would NOT exchange...Even with receipt... - Shoe Stores Near Me - Sterling, Virginia

Kimberly sucks. They need management that is actually empowered to make the customers happy would be smart enough to come up with a solution. They had only 30% of the shoe sizes that I requested for the seven people that I brought with me. Then after spending $300 they couldn't access my points account and refused to give me even a dollar off despite the fact that they could see my account had points. Kimberly didn't care about solving anything and insisted that she just works there & it's not her business read more

So I brought my dad a pair of shoes for his birthday last week, once I was in the store with my dad he ask the girl if he could walk with them so he can see if they would fit, we got the shoes and as soon as we got to the house and he tried them on he noticed they were kind of thigh in the front by where the nails are and so we went to the store and they said that they couldn't help because the shoes where wear but they look new cuz he used it for only 20 minutes and I was to walking inside my house. I left the store feeling upset and now my dad has to use a pair of shoes that they're not even his size. Worse customer service there. Oh yeah and the reason they couldn't accept the shoes back it's because the buttons of the shoes look like they were worn and you can see that in the last pic that they don't look like they were worn outside or a lot. read more

This Finish Line is located in the Dulles Town Center mall and is normally pretty quiet. The store isn't typically very busy. The staff are very friendly and very knowledgeable about the shoes and the products their store carries. The only negative is the selection is a little smaller than others like Foot Locker and a lot of times they don't have the newer models. But, other than that, it's a nice, clean, store with friendly and attentive employees. read more

Horrible service and the manager was rude. Went there 40 min before closing and I asked for two pairs of shoes size 10. Got home to wrap them as presents and he gave me both size 12. I was upset. The next day I come to exchange it and they were all sold out. The manager told me to hold on the shoes because they were gonna get shipment and that she was gonna call me cause she was sure they were getting the shoes I needed. Never called. I came back to return them and I waited for the manager to help me (she is the only one that can make returns) and after waiting for her for 15-20 min she tells me how this is my fault because I didn't check the size. I work in retail and I KNOW how this works... our clients put full trust in us and that's why it's our job to make sure they get what they want. It's not that hard. Also, as a manager you are NOT allowed to talk to the costumers like that. I always buy shoes here but this is the second time I have the worst experience. So I am now at CHAMPS writing this. I guess they lost another loyal costumer. read more

The person helping me was practically a child. I asked him for a certain size and he flailed himself around the store going back and forth groaning. He walked to the back room of the store where all the shoes were and was texting while doing so. He proceeded to take 15 minutes getting a size that I wanted. He then came to me saying that they didn't have that size in the shoe I wanted. Overall terrible and childish service and I wouldn't go there again. read more

Great shoes, great people, great overall service. I recommend Finish Line to anyone that's interested in shoes for themselves or other family members. I will be returning to the finish line in the near future! read more

I purchased Nike Airforce 1 size 10 shoes as Christmas gift for my son on November 9th. My son wears a 9.5-10. He opened with excitement the box and put the shoes on. The shoes apparently run big. When I purchased the shoes I was told by Amber that I could bring them back to exchange for a smaller size. Well, I brought the shoes back to exchange for smaller size on the 26th of December. I was told by Amber they were out of the shoe. I asked if they could be ordered, that my son wanted the shoes. She said that I was over the 45 day limit for exchange or refund. I literally came in the day after Christmas and was 1 day over the "45 limit" , unbelievable!!! She was super rude and pointed out the small print on my receipt of the 45 day return policy. Being that it is the holiday season, you would think they could have at least checked for a smaller size. I buy shoes year round for my son I will never buy shoes from this place again!!!!! read more

2 stars for shoe selection. Good customer service is lacking. There are about 5 employees and no one is actually assisting people with putting on shoes and making their final selection. Everyone was standing around the register looking lost. read more

The sales associates are good. Attentive and eager to help. The problem is that they NEVER have the shoes either I or any member of my family want in our sizes. Seriously. What the heck is up with that? Sure, we are offered the ability to order them and have them delivered to our house, but if I am out to purchase a pair of shoes ranging in price from $80 - $180 then I WANT THEM NOW and not 2 weeks later. Plus I want to ensure that the pair fits properly and not try on a "similar" pair to hopefully get the "correct" size. Get with the program and order more sizes to have in stock OR replenish your supplies when you run low. read more

This was the worst experience I have ever encountered in a shoe store ever!I ordered a pair of shoes on Oct.3 and tried to return them in the store and was accused of one, wearing the shoes and the box was never opened until I tried to return the shoes.In addition, told I should have tried to return them sooner. Two weeks after purchasing them! WOW! Kimberly is the manager, finish line should invest in better training for the management and customer service. After speaking to customer service through the online and taking pictures of the shoes and sending it to customer service. Who does this as a consumer and long time customer .I hope no one else ever encounter this, but pease beware of purchasing ANYTHING from FINISHLINE in the future! Buyer beware ! read more

I had an amazing experience both times I went to the finish line. The first experience a young man named Taylor. Was very knowledgeable and very patient in finding a running shoe for my pronanting feet. He brought out 3 different pairs of running shoes for me to try on. He even added an insole to help correct my arch. I ended up spending more than I expected to. But it was well worth it with the experience and customer service. I will definitely be shopping here again. The second experience I had with this store was when I needed to buy a pair of basketball shoes for my son. And Amber helped me pick out the right pair for my son. She answered every question I had with full detail. And seem to really know her stuff. She even had me buying basketball shorts as well. Overall nothing but great experiences with this store. Would highly recommend anyone to shop here. The people are wonderful and welcoming. read more