*YELP PLEASE DON'T REMOVE, AS I AM HOPING THIS REVIEW WILL HELP FAMILIES CHOOSE SERVICES FOR THEIR…read moreLOVED ONES* Losing our father was sudden and incredibly painful, and from the moment we walked into Santos Robinson Mortuary, we were treated like family and not just clients. In one of the hardest moments of our lives, they took so much weight off our shoulders with genuine care, patience, and compassion. Kevin went above and beyond every step of the way. He explained everything clearly, never rushed us, and made sure our family felt supported throughout the entire process. Nothing felt transactional. Everything felt personal, respectful, and deeply family oriented. You can truly tell this mortuary is built on love, integrity, and service. They handled everything with professionalism while still making us feel seen and cared for as people. That balance is rare, and it meant everything to our family. If you are looking for a place that will take care of you during an unimaginably difficult time, this is it. We are beyond grateful for Santos Robinson Mortuary and for Kevin. Highly recommend.

This mortuary receives 1 star for their services. The skill…read moreset of their embalming tech is poor and the disregard for the horrible presentation of our loved one was extremely upsetting. Our father's hands were fixed up in the air. His color was mottled and gray. We attempted to hide the error with a flower. The hurst left all the family behind without us being able to catch up going to the cemetery. Save yourself the heartache and chose another mortuary that cares about how they present your loved one.

Lisa is an amazing person! She goes above and beyond to gather information and accommodate…read morearrangements. She is thorough, kind, smart, and efficient as well. She helped my friend, who is 97, make arrangements for his sister and himself. She could not be more empathetic and compassionate. We walked out with smiles on our faces knowing they are in good hands when the time comes. I highly recommend Grissom's

Grissom's Funeral Home went above and beyond. They helped us lay to rest my close friend's loving…read moremother , Ms. Marlene, with so much care and attention. From start to finish, the staff made us feel supported and truly listened to. She looked at peace with a beautiful smile. Every detail of the service felt personal and meaningful, reflecting the love and life of Ms. Marlene. During such a hard time, their compassion and professionalism made all the difference. I'm so grateful for them and highly recommend their services. The funeral home I would like to note was pleasant as for air conditioning and seating arrangements were comfortable.

I had great service from Neptune Society. I have no complaints other than a mistake of spelling my…read moremaiden name of my husband's death certificates. Apparently they didn't check back on their files after we filled out the paper work for pre-need. Course my husband's hand writing was not to clear either. Course they could've checked my paperwork to find out what my madden name was.

Dayna was great! She was so understanding and accommodating to all of our requests. We opted to…read morehave my dad cremated and the price was very reasonable. During this time of stress and sorrow, we were glad that we picked Neptune Society.

From the owner: At Continental Funeral Home, we understand that saying goodbye is one of life's most difficult…read moremoments. We are dedicated to providing compassionate, dignified, and culturally sensitive funeral care to the Oakland community. Our experienced team is here to guide your family through every step of the process with transparency and respect. We specialize in Traditional Burials, Direct Cremations, Pre-Planning Services, Casket and Urn selection, and Repatriation services. We are available 24 hours to support you. ** ESPAÑOL ** En Continental Funeral Home, entendemos que despedirse es uno de los momentos más difíciles de la vida. Nos dedicamos a brindar un servicio funerario compasivo, digno y culturalmente sensible a la comunidad de Oakland. Nuestro equipo experimentado está aquí para guiar a su familia en cada paso del proceso con transparencia y respeto. Nos especializamos en Entierros Tradicionales, Cremaciones Directas, Planificación Previa, Selección de Ataúdes y Urnas, y Servicios de Repatriación. Estamos disponibles las 24 horas para apoyarle.

I cannot thank the team at Honor Cremation enough for the care they showed my family during my…read moremom's cremation and memorial process. Losing a parent is incredibly hard, but they handled everything with such a high level of dignity and grace that it truly eased some of the burden for us. Communication: From the very first call, I felt heard and supported. They were incredibly patient with all of my questions and kept me updated every step of the way, which gave me so much peace of mind. The Process: I found their approach to be very modern, transparent, and straightforward. There was never any pressure or "salesy" feeling, just genuine empathy and a focus on what my mother and our family needed. The Memorial: They helped us navigate the details for her memorial with so much respect. Everything was handled professionally, allowing us to focus on honoring her memory rather than worrying about the logistics. I am so grateful to have had their guidance during this time. If you are looking for a team that treats your loved ones with true honor and provides a seamless, compassionate experience, I cannot recommend them highly enough. I also really appreciated the honesty in their business model. I know it could technically be cheaper if they did every single thing in-house, but they intentionally use outside sources for certain steps to ensure everything is handled by specialists. I actually felt like I got more value this way because I knew I was getting the best possible care at every stage. It's also worth noting for other families that they don't have an embalming service; they focus purely on a dignified, natural process which was exactly what we wanted for my mom. I am so grateful to have had their guidance during this time. If you are looking for a team that treats your loved ones with true honor and provides a seamless, compassionate experience, I cannot recommend them highly enough. Thank you, Honor Cremation, for taking such wonderful care of my mom.

Honor cremations is a legitimate organization. My family chose Honor Cremations and had a…read moresuccessful Cremation and Memorial with them. Customer service: 5/5 Value: 3.5/5 Execution: 5/5 From a service standpoint, they excellent. The team is available 24 hours via phone and text. For the majority of my work with them, they were extremely responsive, had good pass downs between shifts and team members, and worked to meet all our needs and timelines. They never pressured us into anything or upsold us. They just wanted to support whatever we needed. My family needed an expedited cremation and memorial all within a week of my family member passing and Honor Cremations was able to make that happen and get the paperwork done with the county in that timeframe. Honor's paid casket option was cheaper than other crematories and was a very nice, presentable casket. Honor does not embalm in house but has embalming providers they can work with. The only reason I would hesitate to select Honor again is because other crematories were more cost effective (up to $1000 cheaper for our package selections), but Honor did what they could to reduce costs and provide flexible options and offerings. I wouldn't hesitate to recommend them to others if service and empathy is a top priority.

During one of the hardest times of our lives, Chapel of the Chimes funeral home treated our family…read morewith incredible compassion, patience, and respect. From the very first conversation, Ed guided us through every step with compassion and professionalism, making a difficult process feel manageable and dignified. Ed, Sarah, and Sam truly listened to our wishes and honored my father in a beautiful, meaningful way. Every detail was handled thoughtfully, and nothing ever felt rushed or impersonal. They are truly kind, attentive, and genuinely supportive people, which meant more to our family than words can express. Because of them, we were able to focus on remembering and celebrating my father's life instead of worrying about logistics. We will always be grateful for the grace and humanity they showed our family, and I would wholeheartedly recommend them to anyone in need of funeral services. Thank you for helping us say goodbye to my father and start our healing journey.

Unfortunately I have to seriously downgrade my review based on my recent experiences with the…read moreOakland location. We opted to do our preneed with them. During the contract preparation phase there were multiple errors, misstatements, and rewritten contracts by Denise. Mark, the supervisor intervened so we trusted them, hoped for the best, and continued through the process. We wrote them a check 10/2/25 (that was cashed 10/3/25), as full payment for our preneed selection. We were advised the "Deed" would be sent to us within 30-60 days. There was a 3-day cancellation clause that was signed during the preparation phase. After that period had subsided I started receiving a multitude of emails and phones calls advising I needed to (re)sign the cancellation clause. After comparing the new document to the prior one (signed) I realized Denise forgot to enter the effective date. So I signed it again, and sent it to her. Then I received additional emails about the same issue - blaming Adobe Acrobat Sign for not having me sign in the right place. That was finally resolved - and a moot point since the 3-day cancellation period had passed. It's now 4 months later, and I had to reach out to them to see where the Deed is since we haven't received ANY communication from them. Mark was apologetic, stated the office manager just completed it today, and they would be mailing it today. They emailed me a .pdf copy and the document is postdated to 1/31/26. I don't understand why when they have been earning interest and/or paying bills with over $7k of our money for 4 months. I would think it would be backdated to 10/2/25 or at least dated for today. Thank God we didn't need it between times. The repeated errors and lack of follow through is unacceptable. I can't blame the office staff because I had no direct dealings with them. But Denise and/or Mark should have followed through to assure a sale made through their area was successful and had been completed long before 1/22/26. The property is well tended to but they clearly need additional oversight in how to provide quality preneed customer service (from the signing of contracts to the mailing of crucial documents). Terribly disappointed. Can't recommend at this time.

all the facilities were so clean and neht, we have a tour from Mr: Ian to all facilities, showing…read moreall products for a futures prearranged for a funeral, prices , quality were explained. also we visited the chapel , we ending buying 2 funerals service

When our family needed guidance, we didn't really know where to start. Ian stepped in and made the…read moreentire process feel manageable and even comforting. He was professional, respectful, and took the time to walk us through every detail so we could make the best decisions for our family. He never made us feel pressured and always made sure we understood our options. That level of care and honesty meant a lot to us. Looking back, we're so thankful we had Ian helping our family during that time. We would absolutely recommend him to anyone looking for someone they can trust.

Losing my brother is a pain that still cuts incredibly deep, but I'm truly grateful for the…read morecompassion and professionalism shown by Berge‑Pappas‑Smith during one of the hardest weeks of my life. From the initial body collection through the funeral service itself, their team helped shoulder a burden that felt impossible at the time. Ian, Michelle, Andrea, and Fabian were all kind, attentive, and deeply respectful throughout the entire process. Being able to have everything coordinated and completed within a single week was nothing short of a lifesaver, and their willingness to open early for us was an extra act of kindness we won't forget. On the day of the service, all of the flowers sent by loved ones were beautifully arranged, adding a sense of care and dignity to the space. Death is never easy to accept, and navigating logistics while grieving only makes it harder. While no one can ease the loss itself, the people at Berge‑Pappas‑Smith made an incredibly painful experience more manageable through their empathy and support. For that, our family is sincerely thankful.

We had a Memorial Service/ Celebration of Life for my dearly, departed father. First off, I was…read moreimpressed by the photo gallery of Berge-Pappas-Smith's "Chapel of the Angels." Seeing it in person did not disappoint. A beautiful, humble, nicely gardened funeral home. Lots of parking, lots of greenery. Even more beautiful in person. Gorgeous chapel with a view of a lush garden. Very private, not huge, but good for a medium/large size gathering. Best fit for 30 - 100ish people. The staff were incredible and incredibly kind. It's a family owned business, and it is clear that they have pride in the business with good reason. Sam was our point of contact and director and he did such a wonderful job both in explaining the process and kindness in his guidance from start to finish. Ian, Art, and everyone who helped is with the day were wonderful. A wonderful day & so happy we chose BPS COTA for this occasion. Highly recommended.

Jess C Spencer was such a comfort and helped us during very tough times for our family. We used…read moreJess C Spencer for our grandmother's funeral services about 13 years ago and now just this past week for my father. Joan was our service coordinator and she was very professional and thorough. She answered all of our questions on what we could customize and, if she wasn't sure, she would make sure to find out. All of the staff was very responsive via email or phone as we made arrangements. Shannon was another associate that I was in contact with to help with the copy for the memorial folders and on the day-of of the funeral service - she was amazing, personable, and remembered even small details that I had mentioned. Another person who I'd like to acknowledge is Phil; he was around each time we had to go to the mortuary, and he was always very helpful and kind. The whole service was pretty seamless and we were able to do personal touches so that we could still honor my dad. Thank you to the whole team at Jess C Spencer for getting me through one of the hardest times in my life.

This mortuary has excellent service. The staff goes above…read moreand beyond to help people. My son and I were immediately impressed with the empathic manner in which Yolanda and Joan showed us when we called, or talked to them in person!

Prompt, professional service. Fair pricing, made difficult decisions easier…read more Thanks Harry, Rosa and crew.

Harry and all of the workers I encountered at Alameda Funeral were beyond wonderful. It takes a…read moretrue kind spirit to work well in this profession. From the phone calls and emails, to the setting up of our family's final goodbye- Harry made everything comfortable and easy. This death was one of the worst things to happen in our family and Harry's compassion, professionalism, and knowledge surely made the process a bit easier. Thank you Harry and all of the staff at Alameda Funeral and Cremation!