Grissom's Funeral Home went above and beyond. They helped us lay to rest my close friend's loving…read moremother , Ms. Marlene, with so much care and attention. From start to finish, the staff made us feel supported and truly listened to. She looked at peace with a beautiful smile. Every detail of the service felt personal and meaningful, reflecting the love and life of Ms. Marlene. During such a hard time, their compassion and professionalism made all the difference. I'm so grateful for them and highly recommend their services. The funeral home I would like to note was pleasant as for air conditioning and seating arrangements were comfortable.

Lisa is an amazing person! She goes above and beyond to gather information and accommodate…read morearrangements. She is thorough, kind, smart, and efficient as well. She helped my friend, who is 97, make arrangements for his sister and himself. She could not be more empathetic and compassionate. We walked out with smiles on our faces knowing they are in good hands when the time comes. I highly recommend Grissom's

Respectful, considerate service that was focused on my needs. I'm grateful for the help and support…read moreI received from Shawna after my mother passed unexpectedly.

I had great service from Neptune Society. I have no complaints other than a mistake of spelling my…read moremaiden name of my husband's death certificates. Apparently they didn't check back on their files after we filled out the paper work for pre-need. Course my husband's hand writing was not to clear either. Course they could've checked my paperwork to find out what my maiden name was.

Hello, we had just had our services done about a few days ago. From me any my family we would like…read moreto leave a review on continental funeral home services, from the beginning to end , was this experience super well, super professional, super considerate. We would like to give a big thank you to Jose, for helping and managing everything for us, loosing a loved one and having to plan a funeral is very hard , so having Jose really helped us a lot. They are spanish speaking , so that was a big plus for me and any family , thank you to Continental funeral home! we appreciated everything!

From the owner: At Continental Funeral Home, we understand that saying goodbye is one of life's most difficult…read moremoments. We are dedicated to providing compassionate, dignified, and culturally sensitive funeral care to the Oakland community. Our experienced team is here to guide your family through every step of the process with transparency and respect. We specialize in Traditional Burials, Direct Cremations, Pre-Planning Services, Casket and Urn selection, and Repatriation services. We are available 24 hours to support you. ** ESPAÑOL ** En Continental Funeral Home, entendemos que despedirse es uno de los momentos más difíciles de la vida. Nos dedicamos a brindar un servicio funerario compasivo, digno y culturalmente sensible a la comunidad de Oakland. Nuestro equipo experimentado está aquí para guiar a su familia en cada paso del proceso con transparencia y respeto. Nos especializamos en Entierros Tradicionales, Cremaciones Directas, Planificación Previa, Selección de Ataúdes y Urnas, y Servicios de Repatriación. Estamos disponibles las 24 horas para apoyarle.

Several years ago when my husband was put in a care facility, they wanted to know who to call when…read morehe passed. I was looking at mortuaries, alone with an unfamiliar duty in an unfamiliar location. I finally turned to Yelp to see what was posted about mortuaries I'd looked at when David from Honor Cremations popped up to say he thought he could help me. I truly felt an instant feeling of safety and trust. Sometimes we're lucky enough to get guidance. David is kind, sympathetic and morale. I spent the next several years feeling secure for when the time came. One of the few things I was able to feel secure about. When my husband did pass in the middle of the night in the veteran hospital hospice, they knew to call Honor. Because it might take time for Honor to arrive, the hospital wanted to take my husband to their mortuary and I refused saying we would wait for Honor. I trusted them and knew he'd be in good hands and those feelings were right. The gentleman who arrived to take my husband helped the nurse prepare him so when he came out of the room he was draped in the American flag. With everything else my husband and I went through with the change in care facilities, finances, and just 'handling it all' as my husband's condition worsened over the years, David's honesty and compassion took this step off my shoulders. I have purchased Honor Cremation for myself, so our children have the confidence to know everything will be taken care of. Thank you David and Honor Cremations. When so many unexpected doors closed with years-long tragedy, you offered a safe open door.

I cannot thank the team at Honor Cremation enough for the care they showed my family during my…read moremom's cremation and memorial process. Losing a parent is incredibly hard, but they handled everything with such a high level of dignity and grace that it truly eased some of the burden for us. Communication: From the very first call, I felt heard and supported. They were incredibly patient with all of my questions and kept me updated every step of the way, which gave me so much peace of mind. The Process: I found their approach to be very modern, transparent, and straightforward. There was never any pressure or "salesy" feeling, just genuine empathy and a focus on what my mother and our family needed. The Memorial: They helped us navigate the details for her memorial with so much respect. Everything was handled professionally, allowing us to focus on honoring her memory rather than worrying about the logistics. I am so grateful to have had their guidance during this time. If you are looking for a team that treats your loved ones with true honor and provides a seamless, compassionate experience, I cannot recommend them highly enough. I also really appreciated the honesty in their business model. I know it could technically be cheaper if they did every single thing in-house, but they intentionally use outside sources for certain steps to ensure everything is handled by specialists. I actually felt like I got more value this way because I knew I was getting the best possible care at every stage. It's also worth noting for other families that they don't have an embalming service; they focus purely on a dignified, natural process which was exactly what we wanted for my mom. I am so grateful to have had their guidance during this time. If you are looking for a team that treats your loved ones with true honor and provides a seamless, compassionate experience, I cannot recommend them highly enough. Thank you, Honor Cremation, for taking such wonderful care of my mom.

We had the service for my late husband this morning. Reverend Pamela Spencer who is also the Grief…read moreCare Counselor at the Chapel of Chimes did an amazing job. She was compassionate and her sermon was on point backed by verses from the Bible. She blended my husband 's Character with the Bible and was quite comforting Everyone who attended Ed's Memorial were amazed and appreciative and everyone were impressed with the Sermon by Rev Pamela Spencer. The staff were also compassionate professional. From the day one when we met Ed we were treated with respect and compassion and before we signed the contract everything was clear. Ed was very personable and replied to my text late. From the beginning to End From Ed to Rev Pam and the entire staff of Chapel Chimes everything went smoothly. Thank you Chapel Of Chimes.

Unfortunately I have to seriously downgrade my review based on my recent experiences with the…read moreOakland location. We opted to do our preneed with them. During the contract preparation phase there were multiple errors, misstatements, and rewritten contracts by Denise. Mark, the supervisor intervened so we trusted them, hoped for the best, and continued through the process. We wrote them a check 10/2/25 (that was cashed 10/3/25), as full payment for our preneed selection. We were advised the "Deed" would be sent to us within 30-60 days. There was a 3-day cancellation clause that was signed during the preparation phase. After that period had subsided I started receiving a multitude of emails and phones calls advising I needed to (re)sign the cancellation clause. After comparing the new document to the prior one (signed) I realized Denise forgot to enter the effective date. So I signed it again, and sent it to her. Then I received additional emails about the same issue - blaming Adobe Acrobat Sign for not having me sign in the right place. That was finally resolved - and a moot point since the 3-day cancellation period had passed. It's now 4 months later, and I had to reach out to them to see where the Deed is since we haven't received ANY communication from them. Mark was apologetic, stated the office manager just completed it today, and they would be mailing it today. They emailed me a .pdf copy and the document is postdated to 1/31/26. I don't understand why when they have been earning interest and/or paying bills with over $7k of our money for 4 months. I would think it would be backdated to 10/2/25 or at least dated for today. Thank God we didn't need it between times. The repeated errors and lack of follow through is unacceptable. I can't blame the office staff because I had no direct dealings with them. But Denise and/or Mark should have followed through to assure a sale made through their area was successful and had been completed long before 1/22/26. The property is well tended to but they clearly need additional oversight in how to provide quality preneed customer service (from the signing of contracts to the mailing of crucial documents). Terribly disappointed. Can't recommend at this time.

I am very grateful for the kindness and care I received from the Family Service Advisor, Sedi…read more(Michael) Win, at Chapel of the Chimes. I had previously contacted the front desk and other Family Service Advisors regarding an issue at my mother's gravesite, but unfortunately, I did not feel that my request was taken very seriously. Then, while I happened to meet Michael on the grounds, he stopped and asked me if there was anything he could help me with. Unlike my previous experiences, Michael genuinely listened and took the time to help. He personally went to my mother's gravesite today and took care of the issue. He truly went above and beyond, and I could feel that he sincerely wanted to help. His kindness, compassion, and willingness to take action meant so much to me. When it comes to taking care of a loved one's final resting place, that kind of genuine care makes a big difference. Thank you so much, Michael, for stopping to help me and for going the extra mile. I truly appreciate it.

Update 7/18/26 My FIL's bronze grave plaque was finally…read moreinstalled after over a year. The installation looked. The granite base with the bronze grave plaque installation with the flower canister looks great. I wish that we didn't have to be so assertive to get my FIL grave plaque installed. CoC could have kept us updated of any problems the arose during this whole process instead of us having to contact them multiple times to see why my FIL's grave plaque hasn't been installed. If CoC communication and updates were better, my rating would be higher. The installation was completed after CoC manager got involved. That being said, the end results were satisfying, and I hope CoC improves on updating and communicating with their future clients.

Losing my brother is a pain that still cuts incredibly deep, but I'm truly grateful for the…read morecompassion and professionalism shown by Berge‑Pappas‑Smith during one of the hardest weeks of my life. From the initial body collection through the funeral service itself, their team helped shoulder a burden that felt impossible at the time. Ian, Michelle, Andrea, and Fabian were all kind, attentive, and deeply respectful throughout the entire process. Being able to have everything coordinated and completed within a single week was nothing short of a lifesaver, and their willingness to open early for us was an extra act of kindness we won't forget. On the day of the service, all of the flowers sent by loved ones were beautifully arranged, adding a sense of care and dignity to the space. Death is never easy to accept, and navigating logistics while grieving only makes it harder. While no one can ease the loss itself, the people at Berge‑Pappas‑Smith made an incredibly painful experience more manageable through their empathy and support. For that, our family is sincerely thankful.

We had a Memorial Service/ Celebration of Life for my dearly, departed father. First off, I was…read moreimpressed by the photo gallery of Berge-Pappas-Smith's "Chapel of the Angels." Seeing it in person did not disappoint. A beautiful, humble, nicely gardened funeral home. Lots of parking, lots of greenery. Even more beautiful in person. Gorgeous chapel with a view of a lush garden. Very private, not huge, but good for a medium/large size gathering. Best fit for 30 - 100ish people. The staff were incredible and incredibly kind. It's a family owned business, and it is clear that they have pride in the business with good reason. Sam was our point of contact and director and he did such a wonderful job both in explaining the process and kindness in his guidance from start to finish. Ian, Art, and everyone who helped is with the day were wonderful. A wonderful day & so happy we chose BPS COTA for this occasion. Highly recommended.

The staff took care of my needs and were very compassionate. They are knowledgeable and ready to…read morehelp as needed.

Jess C Spencer was such a comfort and helped us during very tough times for our family. We used…read moreJess C Spencer for our grandmother's funeral services about 13 years ago and now just this past week for my father. Joan was our service coordinator and she was very professional and thorough. She answered all of our questions on what we could customize and, if she wasn't sure, she would make sure to find out. All of the staff was very responsive via email or phone as we made arrangements. Shannon was another associate that I was in contact with to help with the copy for the memorial folders and on the day-of of the funeral service - she was amazing, personable, and remembered even small details that I had mentioned. Another person who I'd like to acknowledge is Phil; he was around each time we had to go to the mortuary, and he was always very helpful and kind. The whole service was pretty seamless and we were able to do personal touches so that we could still honor my dad. Thank you to the whole team at Jess C Spencer for getting me through one of the hardest times in my life.