*YELP PLEASE DON'T REMOVE, AS I AM HOPING THIS REVIEW WILL HELP FAMILIES CHOOSE SERVICES FOR THEIR LOVED ONES* Losing our father was sudden and incredibly painful, and from the moment we walked into Santos Robinson Mortuary, we were treated like family and not just clients. In one of the hardest moments of our lives, they took so much weight off our shoulders with genuine care, patience, and compassion. Kevin went above and beyond every step of the way. He explained everything clearly, never rushed us, and made sure our family felt supported throughout the entire process. Nothing felt transactional. Everything felt personal, respectful, and deeply family oriented. You can truly tell this mortuary is built on love, integrity, and service. They handled everything with professionalism while still making us feel seen and cared for as people. That balance is rare, and it meant everything to our family. If you are looking for a place that will take care of you during an unimaginably difficult time, this is it. We are beyond grateful for Santos Robinson Mortuary and for Kevin. Highly recommend. read more

This mortuary receives 1 star for their services. The skill set of their embalming tech is poor and the disregard for the horrible presentation of our loved one was extremely upsetting. Our father's hands were fixed up in the air. His color was mottled and gray. We attempted to hide the error with a flower. The hurst left all the family behind without us being able to catch up going to the cemetery. Save yourself the heartache and chose another mortuary that cares about how they present your loved one. read more

Santos Robinson Mortuary - Loved one's hand sticking up 5 inches in a salute position. Disrespectful and unacceptable presentation of the deceased. - Mortuary Services Near Me - San Leandro, California

Santos Robinson The staff at Santos Robison Mortuary in a few words empathy, professionalism, and clarity. But, I'd like to elaborate more, during the most difficult time of losing the life of my 17 year young niece. Funeral director Kevin and counselors Kathie, Shannon and Jeanine provided the most genuine care. They didn't handle our situation as "business" they guided us as "family". During our preparations, Kevin took time to explain every option and answered our questions without ever making us feel pressured to make any decision in the moment. In days before and day of viewing, my niece's body was delicately handled with such dignity. Kevin, Shannon and Jeanine all contributed helping us plan a beautiful and respectful service that truly honored my niece's memory. The night of our viewing, us and our guest were greeting with kindness from staff by Yaya and Lupe. The facility itself was peaceful, clean, and well-maintained, creating a comforting environment for our friends and family. After the viewing concluded, with extra care, they helped family and friends leave with the feeling of peace. Day of final rest for my niece, every detail, from the floral arrangements to the transportation, was handled with care. Knowing it would be our final goodbyes with my niece each moments weren't rushed, each smoothly transitioned. Thank you to everyone at Santos Robison for going above and beyond, during our most difficult time. Each of your kindness made a difference, and we will forever be grateful. Adelina Boldt, Auntie and Parents Veronica & Ruben Arellano read more

Santos Robinson Mortuary - Mortuary Services Near Me - San Leandro, California

I do recommend you this company. They helped me a lot with the service here in San Leandro, and with transporting my family member to Mexico, they are really honest and they always willing to work with you if you have any questions, they always answered you even the weekend and thanks to Kevin Dilling he was the one that helped me up with all the process. Esta compañía yo sí, se la recomiendo por mi experiencia que tuve con ellos, me ayudaron bastante en cuanto A, el servicio, funeral aquí en la ciudad de San Leandro, y que están disponibles a trabajar contigo y cualquier pregunta siempre te contestan y con el traslado del cuerpo de mi familiar. A México salió todo muy bien y son bien honestos, y gracias a Kevin Dilling por ayudarme con todo mi proceso. read more

The service rendered by Mr Amando was top notch. He was very professional. He arrived exactly as the time stated. He stayed throughout the service. Was always on hand when needed. He offered a calm presence in the face our deepest loss. I would recommend the services if Santos Robinson Mortuary over again to anyone that needs them. Great service overall. read more

This funeral home has been a disaster for me because Kevin allowed my deceased husband's step daughter, Ann to complete his death certificate with incorrect information and has refused to change it as of 7/23/24. I have asked for a meeting with Kevin but he refuses to change the information. At this point I have no alternative but to file a lawsuit against Kevin and the funeral directors. read more

In the past year I have had to unfortunately need the services of a mortuary. Kevin has been my go-to person for many years. The sincerity and professionalism that he has provided is beyond stellar. My experience with the entire staff has been nothing less than respectful to the entire family involved. They make a very sad time go very smooth. I highly recommend that entire team to many people in a very sad time of need. read more

I can't say enough about the incredible care and support we received from Santos Robinson Mortuary during one of the most difficult times in our lives. When my Dad passed and then Mom a few years later, the team at Santos treated our family with such compassion, dignity, and respect. They have helped so many grieving families over the years. Special thanks to Shannon and Kevin for all the love and support the gave us. read more

Under the circumstances, Kathy Asturias made it pleasurable smooth and was very professional. I highly recommend Santos and Robinson.

Highly recommend to use for the passing of your loved one. I've used their services twice, for the passing of my dear brother and recently for my beloved father. Professional and very informative but especially family oriented. Kevin made the process easy and values your input as well as your service requests. Explains in detail what should be done and guides you all the way. He treats you like family which is why we continue to use their services for our loved ones who have passed on. Highly recommend! read more

My family and I have worked with Kevin for a long time for multiple services. He is very knowledgeable, respectful, professional and you can tell he really wants to make this process as easy as he can for the family, it is hard already loosing a loved one, but his patience and compassion truly help the situation. read more

the presentation of my husband was horrible! his hand was out stiff .. not folded .. his colouring was off ! it didn't look nothing like him .. i asked to see him before his showing and i was denied.. so dissatisfied ! read more

At one of the most stressful and unexpected times of my family's lives, Kevin and Kathy were so helpful to us in so many ways. Little things like suggestions and options that we just weren't thinking of. They were super respectful to our family's traditions and they helped us navigate a process we were not familiar with. They gave us advice and made us feel very comfortable and most importantly at ease. They gave us time to figure things out and call back with questions so everything was our decision and at no time did they ever make us feel like we were bothering them. I can't thank them enough, and even though I don't want to see them soon I feel comfort in just knowing, I know where to go. read more

there was a mixup on the certificate of death with my cousin, we needed to be remedied through the state of California. One of Centros Robinson's employees a Lupita Garcia was instrumental in walking the revised certificate of death from start to finish and kept me apprised of the process while we waited for the new document. I give her high marks for pursuing this even on her own time. Michael Rubel read more

I cannot recommend this location to anyone. You are already going through a hard time and want things to go smoothly, the customer service was really bad in person me and my sisters were given the impression everything was going to go well. We never received any updates we had to be calling daily, we were told our mother would get cremated one day and then told it didn't happen, mixed death certificates. Definitely not a good experience read more

We lost our baby brother at a young age of 49 one month and 7 days ago. Passing of a loved one is by far the hardest life-altering experience to say the least. Devastated & confused, we didn't know what the next steps were. We were referred to Santos Robinson Mortuary by a family friend. I spoke with Kathy on my initial call, and she was so sweet and patient with all of my questions. Then we had our first meeting onsite and couldn't have been more at peace knowing our brother was in good hands. Then we spoke with Kevin, and he gently guided us through the entire process with compassion. Though it was unbearable, my family and I trusted Kevin and his staff with our brother. SRM treated our brother with the upmost respect and honored our wishes, including filling all 20 necklace keepsakes!!! It's imperative to have a mortuary service treat your loved one with dignity and respect even though they have passed, and that's what SRM did! We are grateful and thankful for your genuine love and compassion you showed us. Thank you, Kevin, Kathy, Janine and all staff for your services. Sincerely, Sisters - Julie, Irene, Soni Mom - Dianna Son's - Alex & Teo read more

Santos Robinson Mortuary - Mortuary Services Near Me - San Leandro, California

I highly recommend Santos-Robinson Mortuary! They are very professional, understanding & reasonable. When you are in a moment of grief they know all the ins and outs. And they even think for you, when you sometimes can't think for yourself in the deep moments of grief. They have all services needed. The whole staff is very kind & genuine. Their services are top notch and you can really tell they have been in the business for decades. When you go through the unfortunate experience of losing a loved one you can guarantee you are in good hands when you do business with Santos-Robinson. Look no further if you are looking for a place for all your mortuary needs. read more

Everyone that works here is helpful, professional, and caring. Kevin, the director is very helpful, Kathy is wonderful in helping with what needs to be done, as is Lolita. They have helped me this past year with the cremation and services for my husband and my sister, and I was very pleased. read more

Had family member pass and unsure of where to go for mortuary services. Kevin was our counselor and can't be more thankful for him and this mortuary. Excellent in educating in process and very flexible as family frequently changes mind in what they wanted. Fees also reasonable and really appreciated Kevin not trying to up sell during our time of sorrow in losing our family member. Highly recommend and drive not that bad from SF. They were so kind, accommodating, and patient all the things you need during such a vulnerable time. Thank you Kevin and staff really appreciate your caring and kindness from the bottom of our hearts. read more

Was here to visit a friend's mother who we know, before that, it was in 2000 that we are here for my mother's viewing. that said, here is the review. BAD: this place needs some renovation. Its dark and a little on the dingy side. They need to make this place light and airy. Good: Compared them to chapel of chimes in hayward, the staff are caring, kind and have empathy for people of ALL kinds. read more

Highly recommend Kevin, Kathy, Maryann, Lupita, Jermaine and ALL the staff were very nice and they were very accommodating. They go beyond their profession to ensure our family were taking care off. Im sure my mom had a great birthday. Thank you so much Santos-Robinson we appreciate you all! Thank you, Galvan Family read more

Let me start by stating that i understand death makes everything harder,everything more intense. My boyfriend was murdered 13 months ago. When his body was released 4 days after the event, he went to Santos Robinson. Where he sat for a month. He was somehow never embalmed, so that, when we leaned down to kiss him goodbye, he smelled like a decomposing corpse. He was not dressed as we wanted him to be, nor was his hair fixed as we requested. We were forced into having the viewing and funeral in the same sitting, and the casket was open, which it should not have been. We did not want him cremated, which he was. Now, his mother; who is on a very fixed income, and i are trying to raise funds to have his ashes interred. Back to his physical appearance; his mother and i both walked past his remains, believing we were in the wrong services, because jeremy would never have been caught dead looking like that. Pun wholly unintended. And, last, but not least, they refused to let Swindle, jeremy's 14 month old pit mix, say goodbye to his daddy. He still sits in my window, looking out, waiting for a glimpse, or a hint of a scent.... If i could give no stars, i would. read more

My experience with Santos -Robinson was so horrible, I am embarrassed and ashamed for bringing my father here to get his ashes done. The personnel that made this horrific experience possible was Kevin. Long story short, they had placed my father's ashes in the wrong urn to start with and they also didnt do my keepsake urn. So when this was address to Kevin, I was told and demanded to come back another time and that they need to reach Kathy, who wasn't there because she had Covid. Did Kathy have my personal paperwork at her her home? Why did she need to be called. I explained that I was from out of town and that we were notified that our urns were done. Kevin continued to raise his voice at us and told us apparently nothing can be done, and that he just glued the urn 30 mins ago. He didn't cared and that was the attitude my mother and I recieved. My poor grieving mother, was so heartbroken that she was being spoken too in this manner. I went into the lobby to cry my eyes out because of the way we were being treated. Kevin followed after me and continued to raise his voice. I stood up for myself and advise him "excuse my French but this is some f*ck up shyt!! You will not speak to us like that!!" Kevin continued to raise his voice at us that my husband had to step in and asked him to lower his voice and to understand the pain we were in. Kevin yelled back even louder and scared my 6 year old son. My husband had to take my son outside to calm him down. My son is a child with special needs. He too did not deserved to be yelled at or treated in such manner. Finally, when Kevin decided to fix the situation, next thing I hear is banging. I walked over to the office and they were banging and hammering away at my father's urn. Trying to break it open like a piggy bank. What i witnessed was the disrespect towards my father's urn and his ashes. Can you imagine the thoughts and feelings that we're racing through me? Heartbreaking and sloppy. For the top dollars we paid, we were receiving bottom of the barrel service. For someone who is employed in this line of work should be compassionate, soft spoken, understanding towards the grieving family, and extremely humble. Kevin was far from that. He couldn't admit the mistake he made with my father's ashes and the urns. Someone can simply apologize and fix the mistake. He instead wanted to argue with us. All he had to do was look at the paperwork. So then we were told that they didn't have the urn we originally order so we had to settle for one we didn't want. Then when I recieved my keepsake urn, it was covered in crazy glue. Kevin's hands were covered in crazy glue. Then my hands got covered in crazy glue. He gave it to me as if it was a kindergarten arts and craft project covered in glue. You would think when a funeral home hands over the urn, it would be polished nicely and placed in a keepsake bag to avoid scratches. Our bigger urn as well was handed over with crazy glue and tape attached. So tacky !! Obviously this business has no respect for the living nor the dead. When I searched Santos Robinson online, Kevin is the manager of the funeral home. His parents own the business. Wow!! Little did I know , the personnel that was rude to us is the owners' son. Someone who has over 20 years of experience. I hope his parents gives him a lesson about compassion and humility because if not this business will drown. Give him some lessons in professionalism and how to speak properly. I will make sure to share this story on and off social media. No one should ever experience what we went through. This experience took a toll on my family this yesterday morning. We are still saddened and upset of the way we were treated. Nothing will ever compensate for the way we were disrespected. read more

I have been working with Jeanine and Kevin regarding my grandmother's passing, and they have both been wonderful. They took great care of my uncle, as well, at Santos-Robinson, which is why my grandma made her own pre-arrangements there before she passed. I'm so glad she did, because they have made it really easy on us, keeping us updated on everything we need to know about. They always answer the phone and respond to my emails. Originally, my grandma was picked up from the wrong mortuary, and Santos-Robinson let us know we could just use that mortuary, if we would like, and that all her insurance they had on file would easily transfer. This would be a loss of business for them, so it was so nice to see how honest and respectful they were. But we decided we wanted Santos-Robinson to take care of her, since that is what my grandma wished (and also the other mortuary was a little more expensive, so her insurance wouldn't go as far there), and so they arranged for her transfer and everything for us. We don't live locally anymore, so when it was time to fill out paperwork, they both mailed and emailed everything to us, just in case, so we could fill out all the important stuff and send it back signed. It was so easy. They took care of ordering death certificates for us, as well. I would 10/10 recommend Santos-Robinson Mortuary. They are locally owned and run by a loving family. They will treat you like family, too. read more

A couple weeks ago I found me experience a serious loss last my brother and we wanted to say goodbye properly we came here before for my grandfather and had top rated service everybody's very friendly and they made sure that everything went smoothly, I am so thankful for the whole staff they've been so patient and understanding through everything,If you need help having a proper service you should come here they are very knowledgeable family owned and take you through everything step-by-step without any hesitation. read more

All the staff at Santos-Robinson are very friendly and helpful. I really appreciate their personable service.

Everyone at this place was super helpful. My dad expired in India and I brought ashes back and in ordered to scatter the ashes at sea I needed to get a permit. This required quite a bit of coordination and effort from quite a few folks here. They were able to get me the permit even though I did not bring back all of the required paperwork needed. They worked with the county tirelessly and made it proper. I cannot thank them enough. read more

We very much appreciate the way Santos-Robinson made us feel embraced as a part of the East Bay community. It is special. To Kathy Asturias, your support means so much to families, and most especially in extraordinary times. For those of you on the front lines of the pandemic, as a family we want you to know how much we appreciate all you are doing for all of your families. read more

Kevin, Maryann, Jeanine, Kathy, and Lupita took wonderful care of my Mother in Law. They were very patient/understanding with our requests and accommodated all of our wishes. The care and time they took to make this a very easy, less traumatic experience will forever be appreciated by our family. read more

Go somewhere else! It's all about money! They were supposed to run my brother's obituary for three days (part of the contract) only ran it once! During the service, the microphone had a loud humm. We finally put it on the floor where it was less noticeable. At a time like this we as customers rely on them to make sure everything is just perfect. Santos Robinson does not do this. read more

The only Mortuary in town that is not chain owned. Why is that important? Lower prices and better service. Santos handled my father's funeral and cremation perfectly. I never felt rushed or like I was being sold a "package". Everything was super low key and priced lower than I was expecting. I actually felt comfortable and relaxed in a place I had dreaded visiting. I also noticed some of the family names from the other long established mortuary in town were now working at Santos after that company went corporate. read more

OK. So I feel weird writing a review for a mortuary. I mean we all are going to the pasture in the sky, but it isn't something you aren't prepared for. Even when you know it is their final days, you are still shocked. Came here for my grandfather's funeral. I was still dealing with jet lag/sadness/emptiness. They have a beautiful campus and the staff was so nice. I felt a sense of calmness knowing that he was in good hands. This place has been around forever and the staff know what they are doing. read more

Kevin is just so helpful and easy to talk to in times when we needed help to arrange my aunt's service. From the beginning to the end, they did a good job in helping us make everything smooth, easy and nice for my aunt's viewing and funeral services. Everybody is just helpful and easy to talk to. We're glad we pick this place to do the service for my aunt. read more

Losing someone is terribly difficult. Coordinating a funeral for the first time is even more flustering. With that being said, Melissa was a blessing. She was extremely compassionate and helpful. She truly made our experience easier, thoughtful of our difficult time. If it is your first time coordinating a service I highly recommend speaking with Melissa. She is very genuine and supportive, putting forward your accommodations rather than trying to make a quick buck. read more

Kevin was very kind and helpful during this very difficult time for my family. Kevin helped my family with a funeral package for my father that fit our family's budget. Kevin at Santos Robinson was very professional and made my family feel comfortable. The service, although very sad for my family, turned out beautiful and I believe my dad would be proud. Thank you Kevin and the Santos Robinson Mortuary. read more

Gina at Santos Robinson was amazing! She was kind, gentle, and made this difficult process as painless as possible. She wasn't pushy, or over informational. She laid out some suggestions and shared. She gave us some time alone and answered any questions. My father passed early Christmas Morning and Santos Robinson was there. Thank you all for being so gentle and kind to my family. read more

I am very grateful to Kevin and Gina for the kind, helpful and professional way they managed my mom's service. During a very emotional and stressful time, they were incredibly helpful every step of the way. read more

I have lost two loved ones-very, very dear to me whose funeral arrangements were handled by Santos-Robinson. I don't know what the cost was but everything was handled beautifully, from what I experienced. They, along with CHAPEL of THE CHIMES cemetary made the last gatherings special and memorable... read more

When we lost my grandmother I knew how hard this was going to be and told my parents to go with Santos because my dear friend Kevin and his family would help the process be so much easier on us and it was. They worked with our schedule and met with us right away. The compassion and taking a lot of it off of our shoulders meant the world. Thank you again. read more

Do not go here. My spouse died suddenly and I was looking at mortuary sites with my stepson. While I was here at Santos Robinson , I got a call from my spouse's best friend and left the buliding to take the call. He said that he had found another place and I went with his advice. Well, Mr. Guy Dillings (director of Santos Robinson) called the coroner' s office and said the spouse was "distracted and taking cell phone calls, so the stepson was acting more reasonably and responsibly and maybe he should be responsible for the decedent's remains." (This is in the coroner's report.) The nerve of this guy- he just wanted the money. Go to a more reputable funeral home. read more