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    Neptune Society

    4.4 (44 reviews)
    Open Open 24 hours

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    Response time

    9 hours

    Response rate

    100%

    Services - Neptune Society

    Commemorative services

    Cremation urn selection

    Direct cremations

    3 More Services

    Memorial services

    Monument sales and customization

    Remains management

    Neptune Society Photos

    Recommended Reviews - Neptune Society

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    Reviews With Photos

    My Living Urn with a bonsai tree.
    Wendy S.

    I'm very pleased with my experience here. The process was straightforward, which is a huge thing when your dealing with a death. The staff is very kind and considerate. I was also very pleased with the selection of urns. I ended up choosing one called a Living Urn in which a live bonsai tree is planted. It's so beautiful and the bonsai plant (a juniper tree) is doing well. I've since purchased my own package from them. It's a good feeling to know that you've taken care of this detail for when the time comes.

    My Mom passed in early July. I live across the country so I was extremely grateful for the help I got with her prearranged contract. From picking up Mom's body from the nursing facility to providing the cemetery in yet a third state with her urn, they walked me through the entire process with consideration and care. All my questions were answered in a timely manner and I genuinely felt that they cared about how Mom was treated and how the family was coping. I will definitely be getting my own contract so my survivors have one less thing to worry about. Dayna Jackson, you were wonderful. Thank you so much.

    Neptune Society Boat

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    Page 1 of 2

    Ask the Community - Neptune Society

    Review Highlights - Neptune Society

    They were all super compassionate with us, and made the whole ordeal as comfortable as possible.

    Mentioned in 7 reviews

    Read more highlights

    Mission Funeral Home

    Mission Funeral Home

    (15 reviews)

    The loss of my father was overwhelming to me. The Mission Funeral staff was absolutely wonderful…read moregoing through the whole process. My father was a WWII vet passing at 101. The staff showed constant respect every step of the way. They went beyond the call of duty obtaining the DD214 which I could have not done in a timely fashion. Both Ceaser and Sam spent hours on the phone arranging have Presentation of the flag by the Marines Corp, this was particularly difficult to accomplish on Thanksgiving weekend. I also can't express my gratitude enough for those young men.

    This was a Very Hard Week for me . A long time Co- Worker / Friend had taken his own life by…read moreCommitting Suicide. When I found out I was in a state of shock.as all my Coworkers. He was the last person I would have thought to do something like that . His Funeral was held today at Mission Funeral Home. They had did a great job of preparing my Coworker for his Open Casket Viewing . Especially consider his method of ending his life. The Mortician made magic happen . My Co worker looked like he was taking a nap. The Funeral Directors had did a great job with the Service. They had respected his families Ethnic Beliefs. They arranged an Air Force Honor Guard since he had served in the Air Force. It was a standing room crowd. It was a tough service seeing his Mom suffering though the service. If your reading this review I think Mission Did a great job,. If you ever consider Suicide please don't and seek professional help. Suicide leaves a wide path of devastation and unanswered questions.

    Sorensen Chapel - Hayward

    Sorensen Chapel - Hayward

    (5 reviews)

    Tom treated me and my family with so much care and concern it was truly remarkable. Losing a…read moreparent is hard enough but I never felt pressured or "sold" into "packages" to get her treated respectfully and laid to rest. Tom personally drove her 240 miles for a grave site service in her hometown, waited patiently through the entire service and then spoke gently and caringly to the family at the end before driving back home 240 miles! In this time of COVID our service was unusual for us without a church or chapel, but Sorensen's definately took a lot of the pressure off of us.

    The last several weeks have been quite difficult due to the loss of my husband. So much to deal…read morewith and so much paperwork, but because of the wonderful and caring help that Tom of Sorensen's Mortuary in Hayward gave me, I need to write a commendation for him. Tom is so knowledgable, patient, thoughtful, and gives excellent direction and advice. He listened to what I needed, and if he had important information to add, he did with great care. The outcome was that the arrangements could not have been better or more easy for me. Tom was truly outstanding in every respect, and by being so thorough and dedicated, he was quite a big help in getting through the sorrowful days. I could not have asked for a better person than Tom, and I am grateful to him for all he did and how he conducted himself throughout. My thanks to a very special man.

    Berge-Pappas-Smith Chapel of the Angels - Ian, Dan, Kevin & Sam Smith, the Owners and Operators of Berge-Pappas-Smith Chapel fo the Angels

    Berge-Pappas-Smith Chapel of the Angels

    (68 reviews)

    Losing my brother is a pain that still cuts incredibly deep, but I'm truly grateful for the…read morecompassion and professionalism shown by Berge‑Pappas‑Smith during one of the hardest weeks of my life. From the initial body collection through the funeral service itself, their team helped shoulder a burden that felt impossible at the time. Ian, Michelle, Andrea, and Fabian were all kind, attentive, and deeply respectful throughout the entire process. Being able to have everything coordinated and completed within a single week was nothing short of a lifesaver, and their willingness to open early for us was an extra act of kindness we won't forget. On the day of the service, all of the flowers sent by loved ones were beautifully arranged, adding a sense of care and dignity to the space. Death is never easy to accept, and navigating logistics while grieving only makes it harder. While no one can ease the loss itself, the people at Berge‑Pappas‑Smith made an incredibly painful experience more manageable through their empathy and support. For that, our family is sincerely thankful.

    We had a Memorial Service/ Celebration of Life for my dearly, departed father. First off, I was…read moreimpressed by the photo gallery of Berge-Pappas-Smith's "Chapel of the Angels." Seeing it in person did not disappoint. A beautiful, humble, nicely gardened funeral home. Lots of parking, lots of greenery. Even more beautiful in person. Gorgeous chapel with a view of a lush garden. Very private, not huge, but good for a medium/large size gathering. Best fit for 30 - 100ish people. The staff were incredible and incredibly kind. It's a family owned business, and it is clear that they have pride in the business with good reason. Sam was our point of contact and director and he did such a wonderful job both in explaining the process and kindness in his guidance from start to finish. Ian, Art, and everyone who helped is with the day were wonderful. A wonderful day & so happy we chose BPS COTA for this occasion. Highly recommended.

    Honor Cremations

    Honor Cremations

    (60 reviews)

    Downtown

    I cannot thank the team at Honor Cremation enough for the care they showed my family during my…read moremom's cremation and memorial process. Losing a parent is incredibly hard, but they handled everything with such a high level of dignity and grace that it truly eased some of the burden for us. Communication: From the very first call, I felt heard and supported. They were incredibly patient with all of my questions and kept me updated every step of the way, which gave me so much peace of mind. The Process: I found their approach to be very modern, transparent, and straightforward. There was never any pressure or "salesy" feeling, just genuine empathy and a focus on what my mother and our family needed. The Memorial: They helped us navigate the details for her memorial with so much respect. Everything was handled professionally, allowing us to focus on honoring her memory rather than worrying about the logistics. I am so grateful to have had their guidance during this time. If you are looking for a team that treats your loved ones with true honor and provides a seamless, compassionate experience, I cannot recommend them highly enough. I also really appreciated the honesty in their business model. I know it could technically be cheaper if they did every single thing in-house, but they intentionally use outside sources for certain steps to ensure everything is handled by specialists. I actually felt like I got more value this way because I knew I was getting the best possible care at every stage. It's also worth noting for other families that they don't have an embalming service; they focus purely on a dignified, natural process which was exactly what we wanted for my mom. I am so grateful to have had their guidance during this time. If you are looking for a team that treats your loved ones with true honor and provides a seamless, compassionate experience, I cannot recommend them highly enough. Thank you, Honor Cremation, for taking such wonderful care of my mom.

    Honor cremations is a legitimate organization. My family chose Honor Cremations and had a…read moresuccessful Cremation and Memorial with them. Customer service: 5/5 Value: 3.5/5 Execution: 5/5 From a service standpoint, they excellent. The team is available 24 hours via phone and text. For the majority of my work with them, they were extremely responsive, had good pass downs between shifts and team members, and worked to meet all our needs and timelines. They never pressured us into anything or upsold us. They just wanted to support whatever we needed. My family needed an expedited cremation and memorial all within a week of my family member passing and Honor Cremations was able to make that happen and get the paperwork done with the county in that timeframe. Honor's paid casket option was cheaper than other crematories and was a very nice, presentable casket. Honor does not embalm in house but has embalming providers they can work with. The only reason I would hesitate to select Honor again is because other crematories were more cost effective (up to $1000 cheaper for our package selections), but Honor did what they could to reduce costs and provide flexible options and offerings. I wouldn't hesitate to recommend them to others if service and empathy is a top priority.

    Neptune Society - funeralservices - Updated May 2026

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