I had great service from Neptune Society. I have no complaints other than a mistake of spelling my maiden name of my husband's death certificates. Apparently they didn't check back on their files after we filled out the paper work for pre-need. Course my husband's hand writing was not to clear either. Course they could've checked my paperwork to find out what my madden name was. read more

They are not words to describe the care and passion I received from Dayna at this location. She was so kind at a very difficult time in my life, she made the process so seamless. I was so impressed with the service I received I made my arrangements with them. I highly highly recommend this location. read more

Dayna was great! She was so understanding and accommodating to all of our requests. We opted to have my dad cremated and the price was very reasonable. During this time of stress and sorrow, we were glad that we picked Neptune Society. read more

I want to thank Neptune Society and Dana Jackson for making cremation services of my loved one so easy and affordable I highly recommend them over anyone else as I did my research read more

I'm very pleased with my experience here. The process was straightforward, which is a huge thing when your dealing with a death. The staff is very kind and considerate. I was also very pleased with the selection of urns. I ended up choosing one called a Living Urn in which a live bonsai tree is planted. It's so beautiful and the bonsai plant (a juniper tree) is doing well. I've since purchased my own package from them. It's a good feeling to know that you've taken care of this detail for when the time comes. read more

Neptune Society - My Living Urn with a bonsai tree. - Funeral Services & Cemeteries Near Me - Castro Valley, California

Great at helping you plan for the 1 event no one ever wants to talk about - what to do with you after you pass... They have a great staff that can walk you through the options & arrange for payments so your loved ones don't have to do anything except know to call them & then plan the celebration of life (or whatever you want)! read more

Dayna delivered exceptional customer service during a difficult time. She was patient and very helpful. She asked questions and made sure that everything was taken care of per my request. During my in-person visit, she was very personable and I appreciate her thoughtfulness. I would recommend the Neptune Society for all end of life services. Thank you!! read more

My Mom passed in early July. I live across the country so I was extremely grateful for the help I got with her prearranged contract. From picking up Mom's body from the nursing facility to providing the cemetery in yet a third state with her urn, they walked me through the entire process with consideration and care. All my questions were answered in a timely manner and I genuinely felt that they cared about how Mom was treated and how the family was coping. I will definitely be getting my own contract so my survivors have one less thing to worry about. Dayna Jackson, you were wonderful. Thank you so much. read more

Neptune Society - Funeral Services & Cemeteries Near Me - Castro Valley, California

If I could give a 6-start (or higher) rating, I would! The exceptional service my family received from Ms. Dayna Jackson really helped us through the difficult time. We were clueless about the process and there were additional paperwork involved due to our desire to take mom's ashes back to Taiwan. Ms. Jackson was extremely responsive and helpful at each step of the way!!! She even came up with ways to help shortening the timeline so we can get the death certificate and human remains transit permit in time to fit our travel schedule with a previously-booked trip to Taiwan. Ms. Jackson's professionalism, helpfulness, responsiveness, capability, and compassion is greatly appreciated by all of us in the family!! We can't thank her enough! I also want to acknowledge the cremation facility in Oakland, Ms. Shawna Hughes and her staff were courteous and provided us with comfort during the viewing of mom prior to cremation. It was a nice and brief send off and gave us some closure. The entire experience went so smoothly under Ms. Jackson's guidance, it sure reduced a lot of stress for me. My sincere appreciation to Neptune Society and Ms. Jackson/staff!!!!!!!! read more

Death is never an easy thing to talk about. However, it is inevitable. The Neptune Society handled making those arrangements with compassion, understanding and sincere thoughtfulness. They gave me choices, answered questions and made me feel that my decisions would be carried out. I first spoke to Arlene at the Castro Valley location. She could not have been more compassionate. Guiding during a very difficult time, knowing my loved one was going to pass very soon. I would recommend this business to anyone that has questions to ask and pre-need assistance in arranging their end of life wishes. I was treated with dignity and the utmost respect. read more

They are very resourceful and have a lot of compassion for me and my family. The staff is wonderful and I am grateful we had our moms services here! They kept in contact even after the service to offer grief support and condolences. They're reasonable and responsible as my mom's ashes were well taken care of. I HIGHLY recommend! read more

If they change mask policy I am happy to change to full 5 stars. My father died. It was brutal. I am immune compromised my mother and I went to pick up my father's ashes. We were both masked and exhausted. The woman there, while kind, did not even offer to put one on even though we were indoors. I should have asked. I was tired and grieving. It just seems kind if you are in this kind of service to at least offer. It would have been one less thing we would have had to worry about. read more

I'd want to express my gratitude to Dayna Jackson of the Castro Valley Neptune Society for being so accommodating and pleasant. You did an excellent job handling my husband's cremation arrangements. Your assistance is much appreciated! read more

Where do I begin? I called them the day my Mom passed away. They were AMAZING they didn't mention ANYTHING ABOUT MONEY, they were there in my time of need they came and picked up my mom with NO HASSLE they treated her with compassion and were extremely respectful shout out to TRAVIS and his FEMALE PARTNER they were AWSOME. That SAME day MS. DAYNA who is also a SAINT had reached out to me RESPECTFULLY and started the process of helping me put my mom to rest. Ms. DAYNA went above and beyond to help me when I had no clue on what to do. She was there for me EVERY SINGLE TIME I called(and I DID call quite a bit) she answered all my questions and met all of my requests ( for what was allowed by the county I am in) she made it happen LOVE ALL the GREAT PEOPLE AT THE NEPTUNE SOCIETY in CASTRO VALLEY CA. read more

My 105 year old grandmother had just passed away. I was very stressed, depressed, and exhausted after just going through one of the worst experiences in my life while taking care of my grandmother as she entered into the last and final chapter in her life. Even though my grandmother already had prepaid plans for her service with the Neptune Society, some relatives wanted changes. I was caught in-between the entire mess since I was the contact person on the Neptune Society contract. Dayna, the funeral director was very kind, caring, compassionate, and patient as I attempted to choose the correct path that would have made my grandmother happy and satisfy my other immediate relative's choices. I give Dayna full credit for making my grandmother's service the best that it could be in a depressing chapter in one's life. I would highly recommend the Neptune Society in Castro Valley due to the excellent customer service of Dayna Jackson. read more

Neptune Society - Neptune Society Boat - Funeral Services & Cemeteries Near Me - Castro Valley, California

The phone interaction with Renee Bagley was on point. She was quite detailed in her email introduction and went over the pre need contract with simplicity and ease. It took an hour to complete transaction! Grateful there was no need for in person appearance. Many thanks for the awesome service, read more

Working with Neptune Society was very easy and Kristin Luttringer made everything go very smoothly and timely , I highly recommend Neptune Society's services and staff is amazing . I give 5 stars read more

We chose Neptune Society based on my experience attending a co-workers funeral service. It was so beautifully performed, it made a lasting impression on me. We liked the idea of being able to pre-plan and start paying for our final services, so we signed up two years ago with Dayna Jackson. Recently my wife succumbed to a long battle with cancer. Dayna Jackson and staff took care of ever detail compassionately and professionally. Our family sends its sincerest thanks for your exceptional service. I truly recommend Neptune Society. Again, kudos to Dayna Jackson and staff. read more

I wanted to do business with this company but they would not send me any info to review for my cremation, the guy told me that if they did that I would not pay, he only wanted me to pay by phone. Seems shady, I dont want to be cremated by shady folks read more

sad to say that my mother had passed and Neptune Society was right there for us. They were kind, caring, and very helpful. The Castro Valley branch was amazing. I have also set up for when I pass to use them too. read more

It is always hard to lose someone. Especially a parent. From the moment we called the Neptune Society, they were there for us. Dayna Jackson was our contact and I can't express enough how kind and helpful she was. As hard as the proccess was, Dayna, and the group, helped us through it all. They kept us updated and helped take a big burden off our shoulders during this dificult time. Thank you Dayna and all of you at the Neptune Society. read more

Both my parents were prepared and took the burden off of their children by signing up with Neptune Society of Castro Valley. We had a very positive experience with Aleyda. We are grateful for her kind compassionate assistance during this difficult times. Thank you. read more

I reached out to Noel the day my father passed away. She was kind, compassionate, informative and reassuring. Everything I needed during that very difficult time. She helped us from start to finish and made the entire process effortless. I cannot thank Neptune Society and Noel enough. read more

Dayna and her team are THE BEST. Even with everything pre-arranged for Mom, there were still several decisions to make. Dayna went above and beyond to walk me through the process compassionately and made sure all bases were covered. Her team supported as well in reaching out for follow up weeks later. Their professionalism and genuine care and concern made this experience seamless for me. Forever in gratitude : ) read more

Professional, courteous, compassionate and very helpful throughout the entire process. During the trauma of my father's passing, Jennifer and her team led me through all of the necessary steps from arranging a cremation to putting together a very nice celebration of life gathering, and publishing an obituary. She helped me arrange flowers, put me in touch with a local religious person, and helped decorate the chapel with our photos and prayer cards. She coordinated with the military in order to make arrangements with the National Cemetery. When there was a need for additional help, she was eager to do whatever was necessary. When I forgot to pickup a photo after the event, she shipped it to my home for me. She and her team made our gathering so nice. I could tell that Jennifer and her team were experienced and I felt very confident that our needs would be met throughout the entire process. Thank you, we are so grateful for your service. read more

Dayna was very compassionate, detail oriented, her follow through was great and I appreciate her diligence in getting the proper arrangements in a timely manner. If you have a need to plan for these type of arrangements. I would recommend Dayna at the Castro Valley Neptune Society. read more

They were all super compassionate with us, and made the whole ordeal as comfortable as possible. Super tough time to deal with sleazy salesmen trying to up-sale urns and random services and stuff. I have had to deal with that at other places, but NOT here. They took care of everything, and we were out of there without hassle. read more

Neptune takes a professional, compassionate approach to a service when our family most needed it. I especially wanted to call out the support I received from the funeral arranger at Neptune Society Castro Valley, Aleyda. Despite delays we experienced from Alameda County due to COVID, Aleyda was especially responsive throughout this process. read more

I have used Neptune Society 3 times now and I have been amazed by their caring service every time. Funeral services in this country are ridiculously expensive, but Neptune Society is a bargain without ever feeling corners have been cut. Today I worked with Arlene in the Castro Valley office on prearrangements and she is great, but every staff person has been a complete professional. From office staff to transport personnel every contact is sensitive, caring ,and professional. They are the best and at about 1/3 the cost of others. Going to anyone else just doesn't make sense. read more

We walked in after being up for 36 hours. We had just lost a very special lady. Dana welcomed us in and got busy helping us decide on this final journey for our loved one. She couldn't have been more helpful or kind. A very positive experience. read more

I cannot say enough about the service we received from Dayna Jackson and her staff. She was so patient and comforting at a very difficult and emotional time for our family. She was extremely professional and efficient. I highly recommend the services of Dayna and her staff. read more

We had the worst experience of our lives. Neptune Society could not find the body. 4 days later after asking us to call around to different morgues, hospitals and funeral homes, it was determined that Neptune had him all along. Once he was "found" they gave us so many different stories about where he actually was and if or where he was scattered. We received unbelievably poor service and they caused us unspeakable pain during an already difficult time. We are not 100% sure where they really scattered him. They have a refund policy and we asked for a full refund and all they gave us was $500.00. People like the Neptune Society have the potential to dishonor families in their time of need. read more

We just lost my father-in-law very unexpectedly about a month ago and one of the hardest experiences out of everything we had to do along with mourning was go here. From the beginning to the end they made it such an unpleasant experience and definitely did not make anything about it any easier. Unfortunately, I have had to go into many funeral homes over the last few years planning other family member services and I have never experienced anything like the way it was here. My husband and got there and were just told to wait in this small room without any kind words being said first. While we waited for my sister-in-law we were asked a couple questions rudely and then left again. Once she arrived, the lady looked at me and was like, "who are you?" and immediately began trying to UP- SELL everything from fingerprint keychains to the most expensive urns. I know this is part of their business and coming from retail I understand, however there is such thing as tact and in this hard time in people's lives the least they could do is say we are sorry for your loss when the first come in before starting to try to sell us on everything. I was about 8 months pregnant so got a little uncomfortable while sitting there after awhile and the lady rudely asked me if I was ok because I seemed restless - more out of annoyance instead of concern. The last straw for all of us was we asked if we could sit in there for a few minutes to discuss a couple things as a family and she said no as she had another appointment and didn't offer any other space for the family - barely saying bye to us as we left. When going through such a hard time with planning and coordinating my father in law's death - this experience really made things tougher not easier which is what you hope for with these type of services. read more

My folks bought there cremations packages from this company 20 years ago.When it came time for my fathers cremation they said there were no records.At a very emotional time we had to give in and pay.It was horrible having to be hard sold products we had no need for.We finally settled for a cardboard box for $270.00 plus all other costs.What a sick joke read more

When my loved one passed away it took quite awhile for anyone from the Neptune society to show up. When he did get there he was very friendly and personable and I thought the whole experience would be easy. When it came to time to pick up the ashes I told the Neptune society that we were told only the executor of her estate could pick up the ashes. The lady there by the name of Faith wouldn't listen to a word I said nor would she talk to the executor of the estate. Faith called my loved ones brother in Texas, which was fine. The brother told Faith to release the remains to me. The cost was $150. Since the estate hasn't settled I was just going to pay the fee myself. Every time I talked to Faith she was trying up sale urns and other things to put the cremated remains into. My loved one specifically told me she just wanted to be in the cardboard container until her ashes were spread along with her son and husbands ashes. Talking to Faith was a nightmare and as polite as I was trying to be to her, she just wants more money. She told me she would not mail the cremated remains until I spent another $200 plus dollars and the $150 for shipping. When I told her I didn't have the money she then told me she needed to talk to my loved ones brother again. I asked her to get back to me ASAP. More then 10 days later Faith left me a voicemail saying she would now no longer deal with me and that the remains would be shipped to Texas. My loved one, the person I cared for, for more then 8 years is now not going to have her final wishes happen. Faith conveniently arranged things to serve the greed of the company she works for probably on commission. My friend was 93 years old and knew to the end what she wanted after her death and because Faith wanted another $200 my friend is probably rolling over in her grave. HOW DO YOU SLEEP AT NIGHT Faith? My only recourse is to now beg her brother in Texas to at least honor the wish that the remains would be intermixed and scattered together. Her son and husband have no connection to Texas. She wasn't at all close to her family there, this is just not what she wanted and I am left to feel the guilt about failing my friends final wishes. So, be careful when you use the Neptune Society they are greedy business people just like every other business. But, you don't mess with someone's dying wishes. read more

My father in law passed away and NS was great, they took care of everything, they were very compassionate, professional and made things very easy..thank you very much!... read more

I recently employed the services of the Northern California Neptune Society in Castro Valley, CA. This is the second time in 3 years I have done so. My parents bought into the Neptune society in the early 90's and I am very thankful the did so. The folks at the Castro Valley office could not have been more helpful or nice. Everything went smoothly on both occasions and the only fees that were not already covered were the cost of the death certificates from the county and the cost of an urn. The Society obtains the death certificates and has them ready when you pick up the remains. They make a tough time easy. The staff is very accommodating and pleasant. Thank you Neptune Society. read more

We dealt with Faith who was most professional and really went the extra mile when we needed help. All of the staff we were in contact with were very caring from the people we first spoke with on the phone to the ones who arrived late at night to pick up our mother. I would highly recommend them. read more

My Aunt passed away recently. I had her Neptune card she kept in her wallet. The hospital contacted Neptune in Castro Valley. Upon arrival, I received a call from Lynn and set up an appointment. She had all the information ready for me to sign. Lynn was so wonderful and everything went so smoothly. I was able to reuse a beautiful biodegradable tube I used for my mom and we will take her to Hawaii to scatter her ashes. Thank you Lynn for helping us get thru this difficult time. I would highly recommend you to anyone needing your services. read more

My dad passed away last month, and we called the Neptune Society in Castro Valley because the Stockton branch had handled my in-laws so efficiently and sensitively. Everyone connected with the office was compassionate, knowledgeable and efficient. The man who came to pick up my dad dealt with the family in such a kind and dignified manner. I spoke with Dayna the following day and set up an appointment for my mother and me to come and discuss arrangements. I had told her during the phone conversation what kind of low-key guy my dad was and she said she would get everything together and recommend a package for us. Dayna was so professional and classy! There was absolutely no high pressure, she arranged for everything we wanted and the paperwork was all written up and ready for my mother to sign. The costs were very reasonable and she had no objections whatsoever about us providing our own urn. My mother was so grateful and pleased about the smoothness of the entire transaction because it made what is undoubtedly an unpleasant experience and time of life a little easier. I highly recommend this office and will definitely use their services again when the need arises. Thank you all! read more