On May 11, 2009 my husband I hired the Fin N Feather for our ceremony and wedding Banquet Room: All Day May 22, 2010
Boat: 1 hour 3:30 p.m. - 4:30 p.m.
On 5/19/10 Matthew and I met with Debbie,owner/representative at 3pm. During this meeting we finalized our menu and bar options for our wedding. We also communicated with Debbie the room layout agreements for the banquet hall and for the boat during the ceremony. During this finalization we walked through, and she took notes, the banquet hall room as well as through the boat to talk about how the rooms should be set up and what tables should and shouldn't be used for our wedding day!
Unfortunately, on the day of the wedding the agreements and services fell short of the promises and agreements because of items both in and out of the control of the Fin N Feather staff. Here were the issues:
* When I arrived at the Fin N Feather the day of the wedding I walked through the boat and the banquet hall area to ensure that everything was set up as we had all agreed; however, that was not the case. On the boat there were tables blocking the area where the ceremony was to be held and salt and pepper shakers in the window sills. On the top deck of the boat, it had been agreed that there would not be any tables and that the chairs would be moved to the outskirts leaving the center of the boat open for guests to walk around. However, when I went to the top of the boat the chairs were blocking the stairway and there was a table in the center with ash trays and puddles of water.
- We asked the Fin's staff to move the tables and they did; however, by the point I had gotten to the upper level we had already had to ask the staff to do multiple things that were suppose to have already been completed that we felt we were bothering the staff and so we moved the chairs on the top deck on our own.
Inside the banquet hall, it was agreed that we could use the small room on the main level for a kid's room. This room was to be cleaned out and open for the kids to play in (with babysitters). When we arrived this room was set for their restaurant and again our bridal party moved the tables and cleaned the area to be used.
* Debbie advised us that boarding the boat for the ceremony would be available by 3:00 pm.; however, the draw bridge was not lowered and the chain link removed until after 3:00 pm when a member of our bridal party requested that it be lowered.
- Additionally, we had to insist on a large stack of 2x4's be removed from the concrete area leading to the draw bridge as we thought it was a danger, the Fin staff moved it, but advised that they did not agree with moving it.
* We had cupcakes delivered to the Fin N Feather on Saturday and knew that they were to be delivered by 2pm. When it was 2:15 pm we verified with Debbie -she advised that they had not been delivered. My mom called the vendor for the cupcakes to verify why they were not delivered yet and we were advised that they were delivered earlier that morning; however, because the Fin staff was insistent that they did not have the cupcakes we continued conversations with the cupcake vendor insisting that they were not delivered. It was not until fter the ceremony that the Fin staff admitted that the cupcakes were in THEIR refrigerator the whole time, and their staff then set them on the tables while we were at our ceremony on the boat.
* We had rented the boat for 1 hour. However, at 3:30 the boat was not leaving dock because the generator had blown. After a short period of time, the Captain advised that the generator was fine and we could leave dock. Before we pulled out of the dock completely the Captain advised my father and I that the generator was not staying on. At this time the Captain pulled back to the dock so that my brother in law could get his guitar and we could continue with the ceremony without the music CD's. When we asked the captain of other options he said that there wasn't any back up plan, so we continued with the cruise. The cruise lasted 40 of the 60 minutes. Because the generator was not working there was no AC, no radio system, no cash register for the on board bar, and no flushing toilets. The backup system was to have the bartender manage the bar manually; however, this made service extremely slow and the only way that she could do the math was because our minister gave her a piece of paper and pen.
*Additionally, they messed up the billing, they charged us for too many guests, an extra bottle of wine that we did not give permission to open (we had set a specific number of bottles we were willing to pay for and after that the instruction was to ask my dad before opening anything additional). This was also the case for the late night pizzas; however, all 10 pizzas were cooked without consulting my dad after the first!
Basically.. owners and service TERRIBLE!
PICK A DIFFERNT PLACE TO HAVE YOUR EVENT!!!!!!!! read more