Lawrence is terrible. Never got confirmation for a Bronco I ordered in October 2022 yet sent me "proof" dated March 30th and that was after I had contacted him after a few months of nothing. Held on to my money for 9 months for nothing. Could have told me you weren't going to order the car and I could have moved on. Steady with excuses about production when someone else has ordered one in March and their vehicle is already on the way. My whole experience has been completely different than my friends and I want to say it's because when I went into Ford I was unemployed but that's because I am a seasonal employee so I get laid off but the money speaks for itself. Could have paid cash for the car. But goodbye. Don't need it anymore. TERRIBLE. go somewhere else. read more

While driving over the Grapevine for our first trip in over a year due to the pandemic, our check engine light went on. We decided to go the distance and found Fiesta Ford. We thought that they would not be able to do much given the time of day, but Raymond Gamboa rearranged vehicles to get us into the service area, put a meter on the panel, and deduced that we had a problem with our turbo mechanism. He said it would take over a week to get the part and do the work, but he would work hard to see what could be done since we were leaving in four days. While we made four different plans to get back to the Bay Area without our vehicle and plans to return once it was fixed, Raymond was working his magic. Raymond provided oversight and constant communication while the team tested everything, pinpointed the problem, received the part, and had the truck finished (and cleaned) by 11:00 a.m. on our exit date. Needless to say, we were both amazed and grateful. The service was impeccable, and the cost was very reasonable. Our expectations were definitely exceeded. THANK YOU to Raymond and the entire Fiesta Ford service team for all of your help. The Johnson-Silveria Family read more

I just had my fifth, last, and worst experience so far at Fiesta Ford in Indio. My latest experience included: *Being ignored in the vehicle queue at the service department while a female employee helped someone in the queue BEHIND me after greeting him with a hug. Also, she was oddly armed with a tactical knife on her belt, which made it difficult at best for me to question her actions. *Service personnel told me they could NOT perform a documented recall repair on my vehicle, even after I showed them a printout indicating the recall for my vehicle year/make/model. My vin number supposedly did not QUALIFY for the repair. This, after someone on the phone told me, "Sure - bring it right in - no appointment necessary!" *After telling the service person my safety concern as my driver door would NOT latch, he told me it was not his problem, and I could take it up with Ford. I told him the dealership would be liable if I were injured and they were aware of the problem, to which he responded, "We can fix it for you for $500 ballpark." Past experiences include a sales manager who insulted my wife and was aggressive and threatening during the negotiating process on a used car, cashiers at the service department taking personal calls and engaging in banter with coworkers while ignoring waiting customers, damage to our vehicles in other areas when we bring them in for repair, and a general attitude that they're the only Ford dealership in the area, and this gives them a monopoly which they hold over the customers' heads. In the future, I will take all of my Ford business all the way to Palm Springs to avoid these clowns. read more

Horrible experience with the sales man, Joseph! It's bad enough that auto prices are through the roof, but when having to deal with a rude sales man, it just makes me so upset. My husband and I stopped in to test drive a Ford truck and we were ready to buy one that day. We spoke with a sales man who was simply very rude and did not bother to try to help with all of our questions, Joseph. I DO NOT RECOMMEND buying a vehicle from any rude sales man, especially Joseph! read more

Ron and his Team at Fiesta Ford were all great:) Had a great experience purchasing my Mercedes E63 (Feb. 14th 2015, sorry for the late review) from these Gents! Worked out a deal over the phone with Ron and he made it happen for us! Drove 2 hours from OC to Palm Springs to pick up the ride and Wife was impressed, car was washed and ready for us to take a test drive before we handed over the money. Process was painless Ron and his Team took care of the paper work, I just had to sign a couple of spots and they didn't try to push any up sales on us which was really appreciated. The E63 is a MONSTER and it looks a little different now Ron after I got my hands on it lol, I'll post a picture. But thank you Ron and Team for all of your help with our purchase, hopefully we'll work together again sometime in the near future! Sincerely, Mr. & Mrs. Nguyen read more

Fiesta Ford - Looks a bit different from when you sold it to me huh Ron:) Thank You for all of your help Buddy! I LOVE THE E63!!!!! - Auto Repair Near Me - Indio, California

Isaac Calderon and his team was more than awesome in getting us set up in our Ford Edge. The service staff has been fantastic! Would highly recommend getting into a Ford at fiesta ford. We look forward to getting into another one soon! read more

Fiesta Ford - Auto Repair Near Me - Indio, California

The service is not the best. It seems as if though service advisors need more training in time management, follow-through, and thoroughness when accepting a vehicle for service. I recently dropped off my vehicle for it to be worked on by I10 Bodyshop and learned that my vehicle was taken for a joy ride. Truly unacceptable and a good way to lose faith in the people who drive the cars. read more

Salesman offensive and are pushey and unprofessional. I would never recommend this business to friends or family! read more

I am giving this place a 4 star only because we received great service from Jimmy Reyes, when my husband and I were in search of a new truck. He went above and beyond for us, thanks Jimmy for all your hard work. With that been said we almost did not go through with the sale because of Isaac Calderon, he has no people skills and thinks he can talk down to the people on the other side of the desk. I seriously don't see why the manager at Fiesta Ford has him dealing with customers on this final stage of the deal. This is the reason why I would never ever refer anyone here, I would hate to hear that Isaac belittled one of my family or friend. read more

1. When I was purchasing my vehicle, three employees were berating a customer on the phone who left a bad review. 2. Now I know why. They do not honor their promises. 3. They do not return your phone calls. 4. They charge for maintenance plans and when you request they be cancelled they always have a different excuse why they can not. 5. ZERO stars if I could!!!! read more

My husband and I recently leased a new truck at this location. My husband has bought/leased new cars many times, and is used to the games people play at the dealership and warned me of this. So, I wasn't totally surprised during our encounter with one gentleman who assisted us with the lease (pushy, loud, and just overall slime factor). He was so obnoxious that I almost walked out but the deal on this truck was actually pretty good, so I was able put up with this guy just to close the deal. However, this five star review is for Manny and Manny alone. He was super professional, kind, not pushy at all. After we finished with finance (who was also very kind and professional but I unfortunately forgot his name), the cleaning process on the truck and adding the bed cover took a lot longer than expected (almost 2 hours). Manny apologized and offered a one time offer to fill up our tank whenever we wanted. Needless to say we took him up on this a few days later, and he followed through on his offer. If you're going to Fiesta Ford, ask for Manny. You won't feel like you're getting played or manipulated like some other individuals there. read more

I brought my car in for the first time to Fiesta Ford . I have a 2014 Ford Focus which I like to keep in good order. Raymond Gamboa was my service advisor . He explained everything and kept me advised as to what needed to be done and costs. I had a part changed out under warranty and had recalls checked and a new battery installed . Everything was complete and done within 24 hours. I will definitely bring my car back. My Ford Focus has been a great car and I feel I can bring it in to Fiesta with confidence. read more

Awesome experience. Ron from the internet department was great, 10 stars if I could award!! I went away from the Palm Springs Ford dealership annoyed but tried again with Fiesta Ford - wow what a difference. I had a disabled child with me and the whole deal was done in my car. Finally my experience of getting horrible car buying experiences has ended. Got the truck I wanted at the agreed price, no crap, no up sell. Was introduced to everyone I needed to be and my car truck was all ready when I got there. THANKS RON read more

Service and parts department is a f*n joke!!! I will never take my vehicle there ever again I much rather over pay somewhere else than give them my money. read more

Great Service from EVERYONE. I'm happy with the service I received. They are very on key with taking care of things immediately and showing that they care. Highly recommend them! read more

(Take the time to read about Certified Pre-Owned vehicles - quite a bit of marketing behind them. They come with limited warranties and are required to undergo a 172 point inspection where the results must be provided to the customer. The certification process also involves the manufacturer.) I bought a Certified Pre-Owned vehicle (CPO) from Fiesta Ford - a 2019 Ford with about 13K miles on it - still under factory warranty and of course comes with the CPO warranty. As required, the inspection checklist was provided. Two line items relevant to this review were marked as "Passed": 1) Tire TreadDepth -stated to be 6/32" and 2) Normal TreadWear. A couple of days after purchase the tires were removed and inspected by a Big-O Tires. We ran over a nail in our garage prompting a leak and trip to the tire shop for repairs. Upon inspection of the tires, we discovered that the rear tires were wearing very uneven - across the tire there was a noticeable variance called to our attention by the mechanic servicing our tires. The mechanic suggested a likely alignment issue or lack of previous tire rotation. I would not consider this to be "Normal Wear" as suggested on the inspection checklist. Even worse, the front tires were heavily worn on the inner tread - between 1/32" and 2/32" as measured with a tire depth gauge at various points. At this tread depth the tires are past the recommended replacement depth which most tire companies I have dealt with recommend at around 4/32" (most tires have an initial / new tread depth of around 10/32"). Additionally, according to the NHTSA, tires with a tread depth at or below 2/32" represent an increased risk of a tire related accident. Being the heavy wear on the front tires was on the inside edge, it was very hard to see without removing the tire or putting the car on a lift. We contacted a sales manager at Fiesta Ford about the issue (I also provided them with contacts they could speak with at Big-O Tires and multiple pictures of one of the front tires). I was expecting them to simply admit to making a mistake and that the car should not have been sold in this condition. To my surprise, the sales managers initial response was to justify the wear by noting that the center of the tire had adequate tread and that especially with this type of car some uneven wear is to be expected. As noted in my response to him, I can accept some variance across the tire; however, I do not feel that any part of the tire should ever reach a point where nearly all of the tread is gone (as measured, 2/32"). Additionally, I would most certainly not consider this to be "Normal Wear". The sales manager also stated that if they had installed a new set of tires I would not have been able to purchase for the price I negotiated. That comment was a bit puzzling as I do not understand how the price I negotiated has anything to do with expecting the dealership to provide the vehicle in a condition commensurate with the inspection report they provided. Remember, the inspection checklist is a mandatory part of the certification process. Finally at the end of the conversation the sales manager did agree to reimburse me for two of the tires. Based on the sales managers response, my opinion is that this type of thing happens all the time - the less money they put into the car, the more they make. But you can draw your own conclusions. Its great that they compensated me for two of the four tires I had to replace. However, they never once acknowledged that the vehicle should not have been sold in this condition and that the checklist was clearly inaccurate. Before writing this review I even sent a follow up e-mail to them asking for this - I even copied the GM at the dealership. Even more important than the monetary aspect of this is that the tires were in a condition that I feel was unsafe (you can research what the NHTSA says about tires and tread depth on your own). We drove from California to Arizona oblivious to the condition of the tires. Additionally, I feel that we were misled - the inspection checklist provided did not match the condition of the tires or meet the requirements for a certified vehicle. If anything, a lesson learned - doesn't matter how many miles the car has on it, whether or not it has a factory warranty in place, or if it is a "Certified" Pre-Owned Vehicle - if it is a used car, take the time and have it inspected by a third party professional. Hold them accountable to the checklist if it is a CPO - and if they refuse to address any issues you find not consistent with the checklist or try to charge extra to do so - RUN and don't look back. read more

See all

So Ive had to terrible encounters with this dealership. The first time was with their service center. I had to pay $100 when they couldn't even find the problem with my car. They had my car for 8 hours. I took my car too Goodyear the next morning and they found the problem and fixed it in 10 mins. I got my refund but the incompetence is insane and the y expect you to pay for it ! The second encounter was a few days ago when i went to get my car appraised. The salesman basically refused to appraise my car and told me to go to carmax for the highest offer. He was super rude and this whole dealership is just a trash can full of clowns. I10 dodge offered me 3k over carmax and we're super nice and helpful. Don't waste your time at fiesta ford. read more

Had a low tire pressure sensor come on pulled in and was gone in 30 minutes. Who has that kind of service now a Days ? The best!!!!

We had the best experience at this dealership! Everyone was engaging, personable, professional and NOT pushy! The entire process was a breeze. Exceptional service from Jason Sabel and Isaac Calderon all the way - these two gentlemen simply could not have been more amazing! Truly a pleasant experience read more

We came into town for an event and our breaks went out on our truck. It was a Saturday morning when we desperately needed the breaks replaced. We weren't sure if we needed the Rotors replaced as well because the breaks were making a lot of noise.. I contacted Alex in the service department. He squeezed us in and made sure we were taken care of. We had our truck towed over to Fiesta Ford and continued on to our event. We authorized Alex to do whatever needed to be done to replace the breaks. The car was dropped off by noon and it was done by 3. Alex made arrangements for us to pick up our truck after service hours because we were at our event. We were pleasantly surprised when we picked up the vehicle and looked at the invoice and all he charges us for were breaks and pads. He could have taken advantage of us and changed the rotors as well because we were certain we needed that done because of the noise we were hearing. Classy dealership, excellent service! Would recommend their service department to anyone based on our experience! read more

From the time we walked into the showroom, we received nothing but top notch service from Jim Parrish. He knew everything there was to know about the F150 and patiently explained it to my wife and myself. read more

The service here is always very professional,the quality of work has never been a issue. Every time I'm waiting for my vehicle to be serviced the sales department is always willing to show me new vehicles with out any pressure to buy. read more

Fiesta Ford - Always amazing displays here at Fiesta Ford. - Auto Repair Near Me - Indio, California

Sold my 2019 F150 to Fiesta Ford yesterday. Jim Parrish handled the transaction. He made the experience pleasant, simple and easy. And helped me receive a more than fair price. I appreciate the professionalism he displayed from beginning to end. It's nice to know there's a "Car Guy" I can go to when I need a vehicle. Thank You Jim Lee J read more

Don't ever buy a Ford unless you want a lemon. I'm on my 3rd recall on my 2016 Ford Fusion. The 1st time it was stalling and I took it in and they said there was nothing wrong with it and then when the car just stalled on the fwy almost causing an accident then they said oh yeah it's the transmission part of a recall and they fixed it. 2nd recall it was the steering wheel luckily mine didn't fall off but still had to waste my time going in and get it reinforced because apparently they were falling off. Now the 3rd one my car was stuck in neutral 110 degrees in the middle of the afternoon car won't move had to wait for a tow truck to tow it to dealership. Now I just get a voice mail that because the actual recall part for the shifter is not available yet I have to pay out of pocket and once it's available I have to go back in waste more time and get it replaced again cause apparently the cable they are making me pay out of pocket isn't that great. Plus I try to call the extension back to speak to them about it and no answer or call back. I'm PISSED! STRESSED! Never am I buying from them again and I will make sure to let everyone know of my horrible experience! read more

I want to give A shout out to Sarah in the service department at fiesta Ford. We came in with the situation with no headlights and smoking brakes. We let her know we were just passing through pull in a 13,000 pound Fifth Wheel. She made it a point to get us right in, checked our brakes, serviced the brakes right away, and helped us find a place to fix our aftermarket headlights they were just installed two weeks ago. Well they were checking the brakes they Serviced and lubed the parts that needed to be taken care And explored what was wrong with our headlights. Prompt, professional, polite, and courteous, and excellent value for the level of service we received. We're getting ready to purchase a Ford F3 50 or a Ford F450 and we will seriously consider coming back here in the future to make a purchase. Great job Sarah. Thank you for all your help. Ron read more

This is my 2nd time to Fiesta Ford and have had excellent service both times. Sarah S. Is the reason for this review. I hate going to have my car serviced due to the fact some mechanics will tell you to fix parts that are not broken. Sarah went above and beyond to make sure I knew what was happening with my fusion. I would highly recommend fiesta Ford for all your vehicle repairs if you want great customer service and someone you can trust. Thank you Sarah read more

My husband and I have been buying Ford vehicles for years. Personal and work. We have always dealt with Palm Springs motors in the past but a few years ago we bought 2 vehicles from Fiesta. So this year it is time to buy 2 new ones. I went in multiple times to try to purchase a vehicle Eddie had me go around in circles. Didn't want to go down on their price of their vehicle at all. On top of it their only focus was my trade. It was like they didn't want to sell a vehicle. I finally got so mad I went and bought a GMC with no headaches. They gave me exactly what I wanted for my trade and what I wanted for the new vehicle. The whole process from start to finish took me an hour and a half. Then today, I went to purchase a Truck for my husband. Sylvia was great! I thought, well maybe they learned from losing the last sell...NOPE. Here comes EDDIE. He can't tell me what the truck's price is. How is that possible!? Wants to only worry about our credit and my trade in. Look, our credit is perfect and as for my trade...Don't worry about it. Tell me what the cost of the truck is. I know that this is a number game and believe you me. I will win! EDDIE then gets so frustrated because all I want is the price of the truck, he tells us "I AM NOT TRYING TO DICK YOU AROUND" well yes sir you are. Not to mention really "Dick". Well we can use that word too then , Eddie is a dick and has no intentions of selling cars unless he can work you. Hey I am going to buy a truck and a car for my daughter. I am also going to keep buying work vehicles, NEVER AGAIN FROM FIESTA FORD!!! read more

Called MAZDA dealership and want to buy 2 cars told Ben what I wanted and was open to a Ford product and BEN the Sales Manager never called me back. Customers get the benefit to vote with our wallets. Don't buy from Mazda or Ford dealer in coachella valley. read more

Really bad service. When I took my vehicle in service, I waited in the service entry bay for 20 minutes. No one came out to greet me. I had to flag someone down. They had previously quoted me $169 by phone for a new battery. The service writer finally checked it out, and told me that the battery would be replaced, complete with the insulation blanket. He then quoted me $244. He then drove it back to a service bay. When it was returned, no insulation was around it. It was taken back and the blanket put on it. It was brought back out, and I then checked the different screens on the dash. The TPMS didn't work. Again he had to take it back and drive it around to reinitialize the monitoring system. All this just to replace a simple battery. By the time I walked out, the bill was $269. Bad service! Do not take your vehicle here. I am really leery of even letting them do an oil change. PS. Checked their online price for the battery. It was $179.99. My bill showed $224.95. What a ripoff! Update: Steve, the service manager, called me back, and and was very receptive to my issue. He offered me a complimentary oil change for my trouble. I want to thank him for his response. I have changed my mind about the service department and changed their rating from 2 stars to 4 stars. read more

I'm not going to call them the worst dealership cuz they're probably just typical of all new car dealerships these days. I've been to the service department three times twice for the aftermarket alarm another new Ford dealer put on my new ford, however fiesta Ford is closer to my home I've asked them twice to help me to deactivate (it's annoying it beeps very loudly when you lock and unlock the doors) the second time was 2 days ago on my phone, a young hispanic woman ask me what type of alarm system was installed when I informed her was a KARR system she said they couldn't help me because they use West coast they said KARR was not the state-of-the-art system they would use she referred me to the manufacturer mentioned, however after doing some investigation I find that West coast & KARR are the same company. also in the three times I've approached their service department they always ask did you purchase the car here I've never had that happen before and I've purchased five new Fords in my lifetime from various dealerships and I've used different dealerships for service and repairs and warranty issues I've never been asked if I bought the car from any of the dealerships I've been to. Hence the reason for one star! PostScript: I did find out and did deactivate the KARR alarm system, and it works on any make or model that has this system installed on it there is no YouTube video explain how to do this, if you are having the same issue and would like to know how to deactivate it send me a private message. read more

Excellent experience at Fiesta Ford, 10 Stars if it were possible. @BrandonGileno was my salesman. Brandon had plenty of opportunities to mark up my ordered 2023 Mav Hybrid. I ordered the vehicle with him on the phone back in September of 2022, no signed Purchase Contract, only Brandon's word I would just be paying MSRP. I waited 11 months for it to be built and shipped. During that time frame the market (Other Dealers and Private Sellers) kept raising the price and selling them $5K over MSRP with no problems. Sure enough, I got the call on 8/11/23 that the truck had arrived at dealer and was ready for pick-up. As I went through the process, completing the documents, Brandon never once suggested to raise the price for a market adjustment, mark up, dealer add-ons, time spent, nor anything else. Brandon has integrity, is honest, professional, helpful and was a great resource fielding my concerns via text on a regular basis. I will absolutely do business with Fiesta Ford and Brandon Gileno again. And special thanks to Steven Robinson for his speedy process of the loan paperwork. read more

Great customer service from the entire team at Fiesta Ford!!! Thank you Edel Cruz for all your help. We'll definitely be back at Fiesta for our next truck. read more

What can I say except... AMAZING EXPERIENCE! The dealer Edel Cruz was absolutely attentive to my needs, he was very personable and didn't BS me into getting a car that I would regret later on! The entire team treated me with respect and most of all heard what I needed and wanted. I didn't sign on any hidden Fees nor did I get pressured into doing so. Overall I was pleased to be welcomed and given the patience one needs to purchase a car. Definitely go see Edel Cruz for a new car purchase! read more

Fiesta Ford - Auto Repair Near Me - Indio, California

I went into Ford Fiesta today to weight out my options on the Fiesta ST. I was greeted by Joseph Landazuri. I just want to express how great of a car salesmen Joseph is. He made me feel welcomed, comfortable, and happy. He allowed me to feel as if the car was already mine and went through all the features of the car. (Now I have decisions to make ^_^) Just wish more salesmen were like him. (Happy, honest,kind, welcoming) read more

DISHONEST, DECEITFUL, UNPROFESSIONAL!!! Here's a timeline of my WORST CAR BUYING EXPERIENCE EVER!!! WEDNESDAY: I get in contact via email with Benjamin Martinez, the fleet/internet manager regarding a used car. I asked him what's the best they can do on the pricing. I told him that I wanted to negotiate a price before making any plans on going out there. I would have to take my 8 month pregnant wife and 2 year old kid with me. Those with young children and a pregnant wife will understand how hard it is to go anywhere let alone a 2 hour car drive EACH way. He told me to throw an offer. I offered $8k OTD and that I can come Saturday morning if a deal is met. He said he'll ask his manager and comes back with a counter offer of $8,500 OTD. I politely declined and thank him for his help. He replies back saying he does not want to lose my business. He said that they can't hold the car for 3 days but can hold it the whole day Saturday. I said ok. FRIDAY: I text him at 8:30PM which is half an hour before closing. I asked him if the car is still available and if so to put it on hold for Saturday. I reiterated to him in the text that I have a far drive and was planning on leaving the next morning at 8ish. He texted back a little bit after 9pm and told me it's on hold and we are good to go. I told him I would see him tomorrow at 10ish. SATURDAY: I leave the house at 8am. He calls me at 8:50 and my wife speaks with him since I was driving. He asked us where we were because someone else had come in to see the same car. My wife told him our ETA was after 10am. He said ok. He calls back at 9:30 and speaks to my wife again (40 minutes away from dealership). He now tells my wife they are selling the car to the other customer that came in. He said his manager said it's against policy to hold a car. Now I'm thinking then why did you tell me that you can hold it in the first place!?!?! This is EXACTLY why I wanted to negotiate a price AND asked them to put the car on hold so that I don't waste my time driving out there for nothing. I don't get to spend much quality time with my family during the week and for them to waste half of my Saturday is unforgivable. read more

I was a full-time resident of the Coachella Valley area for over thirty years. I have since moved out of the area but find times when I return for various reasons. When I do, I try and get my F-150 serviced at Fiesta Ford. Well, I try, it seems they have a different perspective of their "Quick Lube" service. About a year ago I came in for a "Quick" lube service. Wait time, 1.5 to 2 hours. I left. Last week, came in on Wednesday; two hours. I left. Came back next day, 2.5 hours. If they didn't advertise it as Quick I would get it and not expect anything else other than what a normal car dealership offers. I then went to Jiffy Lube; spent 45 minutes there and in addition to a full-synthetic oil service, I spent another $225 or other routine maintenance issues. Fiesta Ford could have had this business, but no more. Your mileage may vary. read more

If I could give this place zero stars, I would. The WORST car shopping experience I've ever had. :( I went in with a very small car. I was looking for a bigger car, possibly the "Edge." Well, I drove the Edge, loved it, but it was out of my price point. I was going to leave, since I did not like the escape, and the focus and fiesta were a little small. They had my keys held hostage inside since they wanted to appraise my trade. Okay, sure, they want me to talk to the manager before I left. He told me that the only way I could have my payments in the range I wanted, I would have to find a car that was 20,000 or less. I understood that, but I wanted a bigger car than I brought in. He had the salesperson take me to look at the focus and fiesta. I drove one, but it was too small. I said that the car was okay, but I would like my family to see it before I purchased it. He made fun of me for wanting to show my family. He then harassed me, saying that I promised to buy a car if he could get my payments at my price point! I said, "Sir, would you buy a new house without showing your closest family?" He said that it was completely different, and that I promised to buy the car. I DID NOT promise to buy a focus or fiesta, I wanted an EDGE! This man made me cry, and made fun of me when he saw that! When I was leaving, he decided to holler across the parking lot. How trashy!! I asked the salesperson what the rude manager's name was, and he says, "Does it really matter?" Uh, yes! I would have called the general manager if I had his name. I DO know that he wore a class ring. The guy with the class ring needs to be fired. Seriously. I'm kind of scared to post this review. I would hate if that sales manager stole my identity because he was angry or something. ***EDIT 13 October 2012*** I sent an e-mail to Marty, the "Customer relations manager" on the same day (9 October) that he/she replied to my review. I have not heard back from this business yet. ***EDIT 29 December 2012*** It is now December 29th, and I still have not received an e-mail back from the company... Figures read more

First of dealing with a Auto Dealership's Service Department is never going to be good time. You pretty much expect to get overcharged for what you get, but you do expect the work to be done right, and for Employees to be honest. I guess my already low expectations were set way too high. I wish I could upload one of the voice mails I received on how I was causing more work for a Manager, I should have known my Service Writer was off on a Weds, shame on me. I could go on and on, and I have the time since it is after 5:00 and I am sitting outside the service department while they "try and figure out what the last tech did". Mind you I was called and told my vehicle was ready to pick up, but when they gave me my vehicle back, the exact same Traction Warning light was still on. It took me 15 minutes to find someone who was willing to help me after I got into my vehicle and saw the problem. Finally, after blocking 4 vehicles trying to leave, a guy with a broom in his hand asked if everything was okay, I briefly explained my situation and he ran to get help (I wanted to tip this guy because he really seemed to care). I watched him through the glass as he tried to find someone who cared, but it was not an easy task for him either; he looked like he was in a Pin Ball Machine, bouncing off employees who wanted to go home. Ahhh success, a familiar face, the kid who gave me my vehicle came back and asked what the problem was. After explaining what the problem was, I could not help but ask if he saw the warning light was on when he gave me back the vehicle. His response was priceless, "How am I supposed to know what's wrong with your vehicle"? I just shrugged my shoulders and laughed, he was right..... read more

One of the worst service experiences I've ever had. They kept me sitting for over three hours while they "looked" for a tire. The wrong tire, mind you, that the day prior when I called they said they had in stock. When hours went by while they "looked" (did nothing) for the wrong tire but a tire that would fit, I was told they would "start looking" for yet a new different tire that was going to cost a lot more than the first mismatched, more expensive, and wrong tire. This was a replacement for a STOCK TIRE THAT CAME WITH MY EXPLORER AS ORIGINAL EQUIPMENT FROM FORD THAT EVERY FORD DEALER KEEPS IN STOCK. All this after calling the day prior and being pre-charged for a replacement wheel at full price (about $700) and being told they had the tire I needed and by some miracle "sold the last set yesterday after I called" when I inquired about how the installation was going about two and a half hours after "we'll take care of this right away and get you on the road". Right. They never even checked on the tire the day prior, or they had designs on selling much more expensive tires all along. I would hope it was more incompetence than sinister up-sell as motivation, but who really knows. Based on the rest of this, I'd lean towards incompetence. I finally called another tire shop and began installing the spare back on myself in their shop and taking the wheel I payed too much for from them and getting the right tire installed at Americas Tire store in about 12 minutes, which is about what this should have cost me in time at Ford to replace a wheel and tire, rather than leaving after three and a half hours with nothing having been done. I have had similar experiences at this place in the past, but this was by far the worst. They don't seem to care at all about the precious time of their customers. I have a feeling that being the only Ford dealer for many miles has them thinking they can do whatever they want without consequences. I have had enough from them and will never give them another dollar. I also intend to let the rest of their potential customer base know what they are getting into and I want it to cost them money and customers. Maybe that would wake then up. If not, it will at least make a dent on their bottom line. The last time I went though something similar here, they tore into my transmission and claimed they needed a week to fix it. I went to a local Aamco shop and they fixed it that day. I don't live in the area, but I travel through for work often and they are keenly aware of this and delay me senselessly every time. They simply do not care and that's the only logical conclusion. Maybe they are trying to generate kickbacks from a local rental car company? I don't know. I have owned 15 Fords in my life and I'm about as loyal of a Ford customer as they get. If I was ever to live in this area and be forced to deal with them, I would look at other brands immediately. This is a HORRIBLE operation full of lazy employees. If I ran this place, I would start firing people. The people you hire are the face of your business. A good business starts and ends with customer service. Period. This is a crap operation with no customer service. Ford needs to do an audit of this dealer and think strongly about even having them in their network. Ford will be getting my letters as well. Enough. read more

I have had two dealings with these people both bad. Dealing number one was when I made the mistake of telling the sales dude what I would pay in monthly payments. The finance guy figured out the interest rate until it was 22.22% which made my payment about 40 cents under what I told him I would pay monthly. Dealing number 2 is two questions I have asked 4 times and still have not gotten an answer to. Yes I went to a manager and all I got was the truck is still in stock when do you want to see it? My answer now is NEVER!!!!! read more