I brought my vehicle to your shop to have the catalytic converter replaced, trusting that the work would be done properly. Not long after the replacement, my check engine light came back on. I returned to your establishment to address the issue, and you re-did the catalytic converter -- which suggested there was a problem with the first job.
Now, a year later, I'm still experiencing the same issue. Multiple independent shops have confirmed that the catalytic converter currently installed is the same one I originally paid to have replaced. Despite all the money I've spent, I'm back to square one with the same unresolved problem.
When I returned to your shop again to request accountability, I was turned away and told you would no longer help me. That's not how professional, ethical businesses operate. Customers deserve work that lasts -- or at the very least, honesty and support when problems arise due to substandard service.
At this point, I feel taken advantage of. I trusted your expertise and paid in good faith. I am now considering further action, including filing complaints with the Better Business Bureau, state consumer protection agencies, and leaving public reviews to warn others.
This experience has been extremely disappointing. I hope you reconsider how you handle situations like this in the future and make things right for others going forward. read more