I bought a phone from the kiosk in the Fairview mall. They did not have the color I want there but…read moresaid if I left a deposit they would get the color I needed next day. I confirmed several times the details of the phone and purchase price we agreed to, which was written down on my receipt. They then called me back and said they would not honour the price and if I didn't want to pay more I should drive back for my deposit, which I had to do. Not a reputable company. I don't recommend buying anything here.

Won't do estimated quotes over the phone to help customers save time. Competition does do this with…read morea warning that until they see the phone in person it is just an estimate.

ZERO stars out of 5 (if I could). Dropped my phone off to get it unlocked, didn't see it for 4days,…read morewhen I got it back..wouldn't turn on. Very disappointing.

DO NOT BRING YOUR PHONE OR ELECTRONCS HERE. THIS PLACE IS A TOTAL JOKE! This was by far the worst…read morecompany I have ever dealt with. They had my iphone and were certain it was a dead battery. They claimed they repaired it and exchanged it with a brand new one. It made my phone even worse as it wouldn't even turn on. I took it back and they told me the battery was dead- the "brand new" battery they just put in. They proceeded to keep my phone for another two weeks to replace the battery with a new one. This should not have taken two weeks. They called me a week ago to tell me the phone was ready and I drove twenty minutes to pick it up and they claimed the never called and that it wasnt ready for me to take home. A COMPLETE WASTE OF TIME. Sure enough, another week goes by and they tell me my phone is ready to be picked up. This time I sent my mother and surprise, surprise, the phone was not only not ready, but they had no idea where my phone was. They made my mother wait 45 minutes to put a new battery in. Now my phone is at home and it won't turn on at all. The customer service is just horrible here and they don't keep your phone in any sort of marked safekeeping indicating that it is yours. They are rude, they lied and they have no clue how to fix a phone- or at least replace a battery in an iphone. By far the most dissatisfied I have ever been and I highly recommend that you save your money rather than wasting it with this joke of a business.

I don't often write reviews, and when I do - they're probably not good. But I found the staff…read morehere to be very helpful. I wasn't actually needing a repair, but had been REALLY struggling with not being able to move files between my Mac and Android phone. (If Apple, Samsung, and Google actually provided "service" - it would be much less of an issue.) Are you listening, Apple/Samsung/Google? But the problem may be related to not having updated the phone OS for a long time (meaning never in three years). This is something where Samsung (and maybe Google) are to blame, due to a system which is rather obtuse. (I've only been using computers since about 1990, and have been online only since 1995.) But they helped me update the system. Whether I get the file transfer problem resolved or not, it seems worthwhile; and I definitely would recommend this shop (especially if they can keep their rates reasonable). Most people seemed to be coming in with damaged equipment (cracked screen, or liquids got into it, etc.)

Had to get phone redone, they dont seem to show up on the dates schedule, as well as the ones they…read morerescheduled them to. Hours of phone calls later and im still tryna to get them to get to my house. Been out of phone for almost 3 weeks. Bell sucks. Absolutely terrible. Never had this severe of problems before.

Absolutely the best customer service I think I have honestly ever received. After being told I…read morecouldn't pre-order the Google Pixel 4XL from the Bell Kiosk within the Pen Centre I figured I'd give it a chance and ask here and I do not regret it. Shane has been an absolute BLESSING the entire time. He has been nothing but helpful and considerate during the entire process. First of all he was able to preorder my phone for me, which was just awesome. He proceeded to make sure the plan we had picked was the best possible option for us. He also ordered me a case and screen protector for my new phone (then put the protector on for me as well). When returning to pick up my phone it hadn't been delivered yet but the lengths that Shane went to to ensure I still received my phone that day is astronomical. (Pretty sure he took his own PERSONAL time to deliver it to my house after store hours). I couldn't be happier with the service I recieved within the past week. I will NEVER go anywhere else to order another phone again. They are truly amazing here. 10/10 would recommend. Also Bell has better service than any other provider I've had too, which just makes this even more better.