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    FEDOR ELECTRONICS

    4.0 (1 review)

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    8 years ago

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    Best Buy-Amherst

    Best Buy-Amherst

    2.3
    (103 reviews)
    3.3 mi
    $$

    This is about all Best Buy stores. I had a simple question that a clerk in a store could answer. I…read moregoogled the phone number of a Best Buy near me, and called. And got rerouted to a call center in another country! This happened 3 times, with the phone numbers to 3 different stores in my area. I was told, stores don't answer the phones, they reroute to a call center. Well, if Best Buy can't be bothered to allow their clerks to answer the phone in a store, they've lost my business. BTW, I asked my question of a call center person, and was told I'd have to physically walk into a store and ask a clerk. Well, I'd do that, but we're in the middle of a 3 day snowstorm, which is why I was trying to call the store in the first place. I really didn't feel like driving 35 miles in a whiteout to see if a store had a certain item in stock. If I'm going to deal with a business that impersonal, I may as well use Amazon. No wonder brick and mortar stores are going under.

    They cancelled our order more than once because of what seems to be a flaw in their ordering…read moresystem. We've purchased from them in the past but not selling things is evidently far preferable to them and is more evidence of the downfall of American publicly-traded corporations. As of writing this, they're also claiming they provide support via Twitter, Facebook, and Instagram. Support. Via social media. So the idea of escalating and resolving customer issues seems to have gone out the window? Back to Amazon we go...again unfortunately. Oh, and take a glance at the 5-year stock performance of AMZN versus BBY. Revenue is only generated when you sell things, and that can even lead to generating profit, especially when you value potential customers. Hopefully that helps?

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    FEDOR ELECTRONICS - electronics - Updated June 2026

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