After hearing nothing but good things from a close friend, I went into their store a few days ago to purchase a 50" TCL Roku TV. I also purchased two tv mounts while I was there for $75. The manager, Mike, was the one who took care of everything. He rang me out for the tv FIRST, and then cashed me out for the tv mounts. I was provided a receipt for the TV but didn't realize he never gave me one for the mounts.
I called back today because I didn't need the mounts. He told me I can come back in the store and he will give me store credit since they don't do refunds. Once I got there, he started to tell me that he can't seem to locate in the computer the transaction for the mounts and started to even question if he in fact charged me for them. I told him I'm positive I paid him and there is no way I could have been walked out since he had to personally get the mounts for me and walk up to the counter. I even asked him to replay the cameras.
Long story short he told me there is nothing he can do. I really believe he pocketed the money and pretended to cash me out. There is no way I was there less than 24 hours ago and you only see the transaction for the TV but you remember cashing me out. Very nice business that the owner runs and unfortunately I will never shop here again. read more