Stereo advantage sent me a damaged unit as being "reparied'…read more I had sent my unit(Surface Pro 3) to Square Trade for a ADH repair of a cracked screen. The unit came back with Stereo Advantage as the sender. They must of been contracted by Square Trade to repairmy unit. However when I got the unit back despite the box and the packing material in tack. the screen had a 1" long hole in he screen on the side opposite fo the original damage. I am left to conclude that damage was present before the surface 3 was packed. Not only that, they installed Windows 8.1 instead of Widnows 10 which is what was installed when I purchased it. I am glad that I live far away from Buffalo NY and will not have any reason to deal with this company again.

DO NOT BUY CAR STEREO'S HERE! First off, you have to go to the lifetime service center on wherle…read more not the main street location where EVERYTHING else is sold. The guy that sells/installs the car stereos is a JOKE. that guy has been dicking me around for over 3 weeks. Saying stuff like, my harness isnt in yet, then not returning my phone calls days later. Then when i finally stopped in, they magically have the part but it wasnt logged in the system. then when we set up an apointment to have it installed, and i show up at that time, he tells me he marked me for earlier and cant fit me in today.! load of BS. I cancelled my 300$ order. F that store. DO NOT GO THERE. you'd be better off at best buy.

Another trip to The Speaker Shop and another satisfying visit. This time it was for a complete home…read moretheater solution. I cannot stress enough how helpful, reasonable and great both the shop and staff is. So do yourself a favor if you're serious about home audio and visit them.

Customer service is a lost art with most businesses these days, the speaker shop however, nails it…read more If you're looking for high-quality audio or even a random speaker that you think you can only find online for a reasonable price, give these guys a call first. They had exactly what I needed at a great price and delivered fantastic service. Definitely will be back soon for all my audio needs.

This store is very organized, the employees are super helpful and dont get irritated and very…read morepatient! The black guy with the bush, the person he called to help with transaction and the guy who helped us find the camera and cashed us out were all super nice and helpful! As well as the greeters who asked if we needed help finding anything when we first walked in! I never got a hard time for every time I shopped at this location! Everyone deserves a raise!

Awful! Purchased expensive gopro camera for underwater use. Initially was sold wrong SD disk so…read morehad to drive back to the store to exchange it for the correct one. then, the camera ceased working on day 2 of my trip. BB refused to refund the money b/c it was more than 15 days after purchase, even tho i was out of the country where there was no best buy; i had notified gopro immediately (thru e/m) so there was a record of the timing. Tried to handle case thru chat: don't bother! not only did i waste hours, literally, but the store doesn't honor what the chat employees tell you! NO way to contact the store anymore. And, don't expect the level of service from the employees that used to exist. Getting help was a struggle, getting knowledgable help was almost impossible. Hope to never have to shop there again.

Bought a polk soundbar on Jan 26 got it on the the 28 Jan just got a chance to install it ( Feb 20…read more2025) The sound comes on loud for less then a sec then sounds ok but should sound better for the make (it was an open box) but anyway the speaker turns off anywhere between 15 to 30 min on its own. Never again sticking with Amazon to buy my stuff cause returning is hassle free.

The sales associate Shawn I dealt with helped us choose the best tv for our needs. He explained…read morethe benefits of their in-store warranty they offer but because we live several hours away my husband thought this could be awkward for us to get service. The transaction was smooth and easy and communication about delivery from him was appreciated. Fedex was on our doorstep the next day and they provided wonderful service. Overall a good experience.

They had what I was looking for which was a pc, then the person taking care of me insisted that it…read morecomes with a free membership and I was like okay cool. Then he said that id had to pay $50 for it and the $50 will turn into a store credit! So it was misleading and I denied it. He went back and forth with me about 5 times of me saying no with other employees standing at the register next to him. Thankfully I worked in collections to be able to reject and not feel pressured into the sale but most people dont have that experience in which I can only imagine how forced they may feel into getting a yearly subscription! Definitely not cool to be a push over after someone says no especially after they explain when you ask why not! Hopefully this pc is good!

My son bought me dash cams for my car and recommended me to go to Best Buy first installation. He…read morehad his dine in Virginia. I looked for a Best Buy that has this service and found this one. I booked an appointment online, followed the instructions on the emails that were sent to me. I arrived about 15 minutes before my appointment time, parked at the Mobile Installation parking spot, checked in at the Geek Squad office. The tech asked fir the cameras and said it would be about 1.5 hours. I got a call just about the time. It was all completed. Very good experience.

The manager Clay S. Is never in when I call for him and the associate said he is on lunch or other…read morestores . I finally did get to talk with him was rude and wouldn't back up product. I did get help from the Delaware store assistant manager Kristen and Associate Andre' was very helpful it was worth the drive from Lockport to buffalo . Will never shop at Lockport store they are all rude

Went there looking for a car adapter for a portable cd player. two salespeople at the deck....one…read moresaid "hi" as we walked in. neither offered any assistance tho we were the only customers in the small store and it was obvious we could have used some help. when we finally got some recognition from them, they weren't very helpful. in defense, we were probably looking for "old" technology, but their attitude did not impress us. if this store was not a nat. franchise, it would be out of business by now.

I called and left a message asking someone to call me back regarding a particular product that I…read moredid not purchase there (was a gift) but wondered if they supported it for service. Not only did Larry call me right back but he patiently explained suggestions for the issue and several options to look into fixing it. Only the third option was beneficial to him. Incredible customer service. Will always purchase from Base Electronics.

The team at Base are great!! Always there to help with any questions about audio!!! Great…read moreselection and some very s$xy #focal audio product.. Thanks Team Base.. Steph