I have been coming to Fiddler's for a solid 15 years now, as I started playing golf in high school. So I've spent a fair amount of time and money here. Obviously, they can't be doing badly if I keep returning. I actually hadn't been here in a while, given it's been a couple years since I've picked up a golf club. My clubs were bought here, a set of Silver Diamonds which is made by Fiddler's when I was 15 years old, and they still work beautifully today. I've been in a couple times in the last couple of weeks with my buddy, Matt. I've recently started golfing with him, and it feels wonderful to return to a sport I love so much. Coming in to Fiddler's to check out new items and replace old equipment is like coming home. It's an odd feeling to describe, but I simply love coming in here.
Yesterday we went in because Matt wanted to buy a new putter and I needed a new set of gloves. When we were looking at putters for Matt, an employee named Jason came over to help us. My first impression of him was less than stellar, but first impressions aren't always correct. I'm thrilled to say he proved me completely wrong and gave THE best customer service I think I've ever received here. I was very impressed when it was done.
Matt found the putter he officially wanted (we'd been looking at them a couple different times recently, so it was fairly easy to find yesterday) except it was for a left-handed player. Jason came over and asked us if we needed anything. Matt told him about the problem. Jason initially didn't appear like he was going to be very helpful. Almost like in a Wal-Mart employee kind of way, saying it would be in a certain spot IF they had it, while vaguely pointing. He finally said he would go check for sure. Now, he was pretty quick in producing the putter Matt wanted. I'm talking, just a couple minutes. Double checked if anything needed to be adjusted, size, grips, etc. This took it from the original estimate of two stars on customer service to a solid 4. Where it goes to 5 is when he started taking Matt's info for the warranty. He asked for his last name, and then first name. I told Jason instead of Matt, he needed to put Cupcake, which is my nickname for him. Jason stops and says he can totally do that. Most of the time when I try and get people to put Cupcake, they giggle, but totally refuse. Well, I love anyone who rolls with the Cupcake thing! I told Jason I totally wanted him to do it, but Matt wasn't so excited about it. Imagine that. As Jason is taking all of Matt's info, he asked if he was buying it for any kind of special occasion, tournament, birthday, special treat, etc. Nope, he just needed a new putter. So in the note section/description, Jason put "Ping Putter for Cupcake" and I knew I liked him! So, me being me, had to take a pic of the screen and send it to everyone Matt and I know.
Next, I needed gloves. I'm a weird person in that I use two gloves, not just one. No idea why, but it's how I've always played. Jason asked me about this, and we went to the glove section. I tried to find some the last time, but without my glasses and having any real idea what I needed to be looking for, I get impatient and give up. This would be where Jason comes in because it's one of those things I want a salesperson to find for me, or I'm simply not buying. I rarely take the attitude of, if you're not finding it for me, I'm not buying it, but this is one of those I did. I have short fingers, so we find a small size, but it wont fit around my hand completely. Bigger size fits the hand, but fingers too long. Color is wrong as well. I absolutely despise white gloves and wanted black instead. So we are going through all of this as we go. This works, this doesn't, and we just keep going through options until we find the right one. Way, way easier than me trying to find them on my own. Perfect! We found the perfect set, and off we went. Jason didn't try to up-sell or explain anything, just took everything I told him and worked with it as we went. I love that. After this, I went to wander a bit in the store with Matt and finish shopping.
All in all, this is by far THE most memorable trip I've had in at Fiddler's. Jason surprised me with his high level of customer service and attention to detail, as well as his sense of humor. He made this trip wonderful. When I return in the future, I will likely be seeking him out specifically to help me with what I need. He was simply that great. I love it when you find the one person who can work with you (I feel I'm obnoxious at times), and makes it fun, no-pressure sales, and relaxing. There's something to be said for that. I also love the fact Jason took what I initially thought was a less than stellar first impression and turned it completely around! Surprises like that are wonderful, and really make an experience that much better. I'm looking forward to returning to Fiddler's very soon!
Review 99 of 2017. read more