Disappointed in the customer service. I made a purchase based on their recommendation, but,…read moreunfortunately, it turned out to be a poor color match. In the end, I had to eat the cost of the product. It seems like the days of finding a small business that actually cares more about the customer than the dollar are long gone. I believe TLC carries quality products, I'm just not impressed by the customer service.

This was the fourth tile store I shopped and where I stopped searching for tile! Carolyn found the…read moreperfect tile for me! And it was $1400 less than I was going to pay elsewhere for a tile I didn't think was really perfect. She also recommended a fantastic installer. I could not be happier with the results! If you need tile - for whatever purpose - this is the place to go!

Staff is friendly, helpful and pricing is competitive with other tile stores…read more Miracle Gash was awesome when we needed additional tile and found matching tile so we didn't have to wait multiple days. They allow returns of full unopened boxes. The only suggestion is to have signage at the back of building for pickup as it was confusing where to go for my order.

We saw some tile here that we liked, with a nice coarse texture. We were a bit worried, because…read moresimilar tiles had a texture that was too slippery for a bathroom. We asked them to make sure that the tile we were purchasing would have that same coarse texture, and we were told it would. So we bought several boxes of tile, and lo and behold, it was smooth, not coarse. Not a big deal, we just return it, right? They charged us a FIFTY DOLLAR restocking fee to take back tile that we only bought because they made a mistake. Absolutely unacceptable. There are plenty of other tile places to go without having to risk dealing with these scumbags.

This was my first time going inside the Floor and Decor in Highlands Ranch and I will definitely be…read morecoming back. I was there to make a big order as I'm remodeling my master bath and Zac Wells was so helpful and knowledgeable he made the whole experience a breeze. I was feeling a bit overwhelmed but helped me figure out what I needed, he was very courteous and professional! I highly recommend this place!

I stopped in this morning needing a bit of help. I am trying to install laminate flooring into a…read morehundred square feet, my home office. I've never done it before and was having trouble with different tools and cutting the flooring to size. This morning I brought a sample piece of the flooring in and talk to James, who showed me the right kind of cutter, demonstrated it and gave me a short tutorial with some tips and tricks for a successful installation. I bought the cutter and I'm so appreciative of him taking the time to help me. I will definitely be back to pick out some new tile as I'm updating a bathroom as well.

Roger was great to work with. The quality of work was outstanding…read more Great price. On time. Clean. I highly recommend using Davis Tile And Stone.

I was in a bad spot where a different company made a terrible mess of a remodel job in my shower. I…read moreposted the job here on Yelp to get someone to fix it. Roger reached out almost immediately and scheduled repairs. He did the estimate and Jeremy did the demo and retiling. They were able to come out the next day to do an estimate and then in two days they were finished the job. The tile job was perfect and matched my existing shower walls. Everything looks great and my wife and I couldn't be happier with the quality of the work. Both Roger and Jeremy were real professionals, incredibly responsive and understanding of the whole situation. I couldn't recommend them highly enough.

Got soapstone countertops and a great installer from them who fabricated the soapstone kitchen…read moresink! And front desk lady kaylynn went above and beyond to source special quartz i was looking for since i only needed a small piece !

Looking for the worst experience purchasing tile? Pick Brekhus. I've built and remodeled several…read morehomes before and this was the worst experience, from beginning to end. At one point I even received an empty/blank invoice. The biggest failure- the sales rep, in trying to make a quick sale failed to disclose the extra tile wouldn't be available for return should I have extra. Yet, and curiously she did mention a restocking fee for the tile returns?!?! So when I tried to schedule a return of extra tiles, imagine my shock that they would not take the tiles...and the best part, they blamed me for the oversight. Ridiculous. If you need tile, I've got loads of it.

First time here. Went to Lumber Liquidators, but alas the inventory numbers were off, and I…read morecouldn't get what I wanted. So I looked online, and Floor & Decor had exactly what I wanted, on clearance! Woohoo! This is a GIGANTIC store. It seems to have literally EVERYTHING flooring that your heart could desire. I was enchanted by some of the tile. But I don't NEED any tile, so sadly passed it up. They have tile that looks like wood! And marble! I needed waterproof vinyl plank flooring to go over concrete, as apparently peel-and-stick requires a plywood base and is therefore more effort. The waterproof stuff is just click-and-lock, and can be cut with an X-acto knife. You can use 6-mil poly as a vapor barrier. This is for a small outbuilding, so 7 boxes should be sufficient. A very nice young man loaded the boxes onto a cart, and then put them into my car for me! Their prices seem very fair, although I just zeroed in on what I needed and didn't have time to fully explore the store. The tile selection seems vast. Best part: they're well-stocked, at least with what I bought. I'm fully confident that if I need another box, they'll have it in stock.

Never thought some of the best customer service I've ever experienced would be from a flooring…read morestore. Every person we've talked to (about 4 total at this point) have genuinely wanted to help us find the best flooring for our home. They were the one's asking us questions- normally it's the other way around. Thank you!

I strongly regret choosing this contractor for our basement renovation. What should have been an…read moreexciting investment in our home became an extremely stressful, expensive, and disappointing experience. There were far too many problems to consider this acceptable workmanship or customer service. During the project, they broke our window--not once, but twice. They damaged our sliding door and caused significant damage to our large concrete patio that was ultimately deemed unrepairable. These are not minor inconveniences; these are substantial damages to a customer's property. What made the situation even worse was how these problems were handled. Instead of taking responsibility and working with us to resolve the issues, we were repeatedly made to feel as though the problems were somehow our fault. As customers, we were essentially blamed for issues that occurred during a construction project happening in our own home. We expected accountability and professionalism, instead, we experienced what felt like repeated attempts to deflect responsibility. The quality of the finished work was also unacceptable. Paint is already peeling from the trim and "custom cabinets" I was told the paint is just sticky and always will be...there were areas of work that were incomplete or needed to be redone. We will ultimately have to hire someone else to come in and fix these issues as Elkstone deemed the project completed. Not once did we feel that the company truly acknowledged the impact their mistakes had on us or took meaningful responsibility for them. Construction projects inevitably have problems. Mistakes can happen. What separates a good contractor from a bad one is how they respond when those mistakes happen. In our experience, the response was to minimize the problems, shift blame, and leave us to deal with the consequences. We trusted Elkstone with a major investment in our home, and that trust was unfortunately misplaced. We were left with damaged property, unfinished and defective work, additional contractor expenses, and an experience that was far more stressful than it ever should have been.

We recently worked with Elkstone to finish our basement in north Fountain, Colorado. We are very…read morehappy with the results. Pros: 1. The general manager we worked with, Luke Woodside, was exceptionally responsive and cooperative. We looked over the progress nightly and gave feedback regularly. Luke was always happy to work with us and incorporate our feedback. I could not have asked for a better GM. 2. Elkstone gave us discounts twice during the project. Once due to a better price we got on tile, and once due to a plumbing issue they made good on. 3. The salesman/designer we worked with, Chad Jarrell, was efficient and professional. His design only needed minor tweaks to match our preferences. The contract he provided was clear with no major surprises. 4. The overall cost (about $50k for about 750 total square feet) was high, but in-line with all other quotes we got. And the fact that they promised and did finish the project in about 5 weeks is incredible. Cons: 1. As with any contractors, we needed to keep a close eye on the project and give input to make sure everything in the design was met. This is not unique to Elkstone, but they are no exception. 2. There was an issue with the tile contractor needing to be a certain company that I did not like. 3. They said they would estimate the cost of permitting within $20, but they were off by well over $400. Not a huge deal, but annoying. Overall, I recommend Elkstone and would use them again.

We had a handyman come in to upgrade our bathrooms for us and after one night the tile was moving…read moreand the grout cracked. We reached out to Mark for a quote and he came by and looked at the work and gave us good pricing. We were hesitant to go with another person we didn't know to do the work, but because of his reviews we booked him. I am so thankful we did! Him and his son Taylor removed the bad tile work and put in new tile with quality parts. The tile is absolutely gorgeous and is professionally laid. Mark and his son Taylor were very friendly, respectful of my house and clean. I would absolutely recommend Know How Tile.

I was looking for estimates for some tile work and trying to decide whether to do the project at…read moreall. I contacted half a dozen companies and told them my situation. Mark responded in a timely manner, asked me some questions to get a better sense of what I wanted, and gave me what I believe was an honest, fair estimate. (That wasn't the case with other companies that responded. I'm quite wary of the person who had no questions for me about the project and gave me a ridiculously low quote that I think would barely cover the cost of tile let alone labor and installation.) Still debating whether to do the project now or later, but Know How Tile is my #1 choice should I decide to go for it.

Scott has completed several projects for us and as usual he does it with perfection. For our living…read moreroom project, he installed tile on our main floor making certain that the floor was correctly leveled. He also installed stacked stone on our wall. We brought him back for our basement remodel. Wow! It's gorgeous!

If Yelp would let me, I would give Scott with Tile Perfection 6 stars!! He does amazing high…read morequality work yet very reasonably priced. He installed ledge stone to our fireplace. We will most definitely be calling him for more tile or stone work. We highly recommend him.

The design assessment , product management was exceptional…read more Stacy Doan was accommodating and helpful in providing extraordinary products and services to my home project. The Wagner teamwork is outstanding. I will go forward with the Wagner Floors as Stacy performed to know and understand the process and design especially for my home. Thanks Wagner Floors. Dean and Tina in Lakewood. ​

ok round two = i had the company come back to fix the things they needed to - modeling in the…read morekitchen - glue on the floor - well there was a spot on my baseboard that the paint had been removed - well instead of paint it they put cocking over the spot - how cheap - then they broke the leg on my dining room table when moving it and the crew manager told me it was my fault and i needed to deal with it. never again - i did email the owner with no reply. have a good day!