I bought tires here twice and they are the greatest!!! They are very tuned to what you want and…read moreneed and provide very knowledgeable, sound and reliable advice on the purchase of new tires!!! They installed them quickly and had a nice sitting area and amenities that they offered. I truly highly recommend them!!!

I vacation in the area for a month every summer and have generally used the dealership for any of…read moremy vehicle needs. This latest trip, I decided to replace my tires before the 10 hour trip home. I called the dealership on Monday (was told tires would be delivered next day). Show up for my service appointment on Wednesday and was told the tires hadn't arrived. Rescheduled for Thursday. Got a call Thursday noon still no tires. I am now officially done being jerked around by the dealership. Found Spies in a Google search, called, spoke with Joel and told him what I needed. By Friday at 1:26 (for 1:00 appointment) I had my new tires and the service was top notch. Even if you are a brand new customer they will treat as if you've been one for 20 years. I wish I had come to Spies from the start, but I KNOW where I will come in the future.

Don at this location is amazing! Not only did he check my battery and alternator, he discovered the…read morebad alternator was one of theirs and replaced at no charge to me! I had to go back a week later because my battery light had come back on. Because the old alternator was over charging, my battery had boiled over and was now bad. He was able to point me in the right direction to get my battery replaced under warranty as well!

Have to say Joe Claxton and Cole were amazing for my purchase of a used Toyota at Cheybogan…read moreFernelius in Cheybogan, Michigan. Best rating I could give, they made me feel family and they assured me of what I was purchasing with extended warranty info. 10 !!​

The customer service here is excellent! I was supposed to be scheduled for an electronic dashboard…read morerecall but unfortunately this was not scheduled correctly so I will need to return next week for that. The semi-synthetic oil change was half $$ the cost quoted from 2 local shops. The shop performed a 12 point engine inspection and everything was fine. I shall return for a tire check because their 'sink tank' wasn't in service also returning for the recall. It's such a relaxing place with a large updated coffee shop with excellent prices on meals and snack as well as all of the foo foo coffees to choose from. French fries are only $2 for a box of string fries. Minus -1 point because the ketchup was really cold and sorta ruined to hot fries. I would have asked for a warm up but don't want to complain...much. Because this is a great place. Thank you Toyota!!

They did a great job fixing my car when I took it in for loud exhaust very quiet nowread more

We were camping at the tip of the mit when our 2009 Clubman mini would not start. Fein's Auto…read morerepair did not have the time to fix our car. It actually worked out for us. When I called Chad at Patriot Auto Repair he said he was busy but thought he could take the time to take a look. He did a great job on helping us out when we were in need of help and I can only recommend the services I received from Chad and his team.

I've been taking my $40k Ford SuperDuty to Dan Fein since 2004. He's a great guy--honest and…read moreknowledgeable. I've since moved out of town and so I am no longer a regular patron, but thought I'd log a 'historical' review since no reviews exist. Note: I used to take my truck to the local Ford dealership that sold me the truck--Krug Rivertown Ford--but their Sales, Service, Management, Bodyshop personnel were all rude, incompetent, unknowledgeble, arrogant, and overpriced. They were purchased by Fernelius recently, so I hope improvements are in store for them. Fein's Auto Repair is great at diagnosis and explaining problems. They work diligently and deliver as promised, always. Examples of work they've done for me: HVAC vacuum; complete front end; u-joints; 4WD lockable hubs (WARN brand); starter motor; glowplug relay solenoid (Note: the old local Ford 'stealership' recommended replacing the glowplugs themselves @ almost $2k, including diagnostic--Fein's solution cost me about $50 and took 15 minutes!); Zerk fittings for all my grease points; et cetera. The only small drawbacks are that (1) his shop and parking lot are very small, so he his a busy man and you may have to wait a few days to get work done. This is also a good thing, b/c his capital investment is smaller than a big, fat, rigid dealership and he can keep his costs down. Also, (2) he deals almost exclusively with the local CarQuest to manage his parts supply, though I'm sure they give him a good discount. I wonder, however, if my WARN lockable front hubs were his only choice to recommend. (After a few years most of the chrome has corroded and they are difficult to turn, despite keeping them clean. Was this brand the the best option?) I've traveled A LOT in my middle-aged lifetime. Very rarely have I come across a repair shop at which I felt so good about spending money. His wife also works there in reception, and his son is often there too. They are a good family, and that character and integrity shine through to their business. In a nutshell: I trust Dan Fein, and respect his knowledge and forthrightness. If I ever move back to Cheboygan, he's the only person I'll see when it comes to my vehicles.

We recently interacted with Fernelius Ford while contemplating purchasing a new vehicle and I would…read moreNOT recommend them! The salesman gave us incorrect information on the vehicle more than once, tried to upsell us on a package we explicitly stated we did not want, then when we weren't 'biting' on the alleged 'deal' he was offering up, got insulting towards us!! Like seriously?! Look elsewhere!

Have a 2024 Maverick with less than 10,000 miles, won't start and when called Fernelius ford they…read morewouldn't even look at it for over 2 weeks. This is still under warranty and having no transport for at least 17 days is ridiculous. Why would any warranty work take that long. Had to have my truck taken 30 plus miles and will stay with them as they will work on it today!

I would give 0 Stars if I could…read more Unhelpful employees, their accounts/rewards system is only good for government tracking, not customer convenience such as receipt lookup and exchanges. Prices are too high and selection sucks. Never shopping at this franchise based on my experiences at this specific location.

One month to diagnose a bad starter and two weeks to fix it is horrible. rude employees and I dealt…read morewith more than one woman there. They flat out can't be bothered by your business. They only have one Chrysler mechanic and schedule weeks out. It took them 6 weeks to replace a stater and acted like they were doing me a favor. This place is a Toyota dealer with a Chrysler problem. Go to Petoskey for any of your Chrysler needs.

Continue to hear stories of questionable practices at this dealership for used cars. Go with…read morecaution & read the fine print.