Service department is very good. They have always been on time for appointments. Honest. Do not…read moreover charge or try to oversell. Polite. Friendly.

Had issue with center screen in 2024 Ford F250 Lariat not operating when first started if temps…read morewere in mid 40s or colder. Ryan (service mgr) and owner Dave Fernelius were extremely helpful in bird dogging the issue. I had taken to other dealers with no success. Fernelius Ford did thoughtful diagnostic work and were able to get Ford Tech Engineering Support that did find solution - replaced cable to center screen and center screen possibly pointing to poor connections between the two parts. Great job it has worked perfectly even when temps fell into 20s.

We had to have a vehicle towed at night for our daughter. They towed the car and gave her a ride…read moreto her motel. They then also fixed the car with a new transmission. Very professional and polite. Brett was very friendly and helpful . Would definitely recommend them for towing and car repair in the Cheboygan area. Very reasonably priced.

Anytime towing in chebogyn- NOT IMPRESSED, the driver they send had the worsed attitude, bc he…read morecouldn't find us, he said he went to 3 different places, then called us, why didnt you call at the first place you went, as soon as you called, yelling at my father in-law, I pinned my location and sent it to you, which i could have done sooner if you would have called before going to 3 different places, then sir you pulled in like you had rent paid, and almost hit my father in-laws truck, slammed your door and started cussing and yelling at us, then when i told you there was no need for the attitude, you cussed at me and then took off. You left my 87 year old father in-law and 80 year old mother in-law stranded. It sir as a tow company is YOUR job to find the client and/or to call your clinet from the jump, if you cant find them!! My in-laws were sitting there for over 4 hours trying to find a way to get the truck home, then when we did, we waited an hour and half more for you to just take off on us, bc I simply said the attitude wasn't needed!! You need to be fired!!! I called and made a complaint, and asked if they where going to send another truck, was told they would call me back, and never did, then when I called them after 30 mins, they didnt answer!! Crazy to me!!! So I dont recommend that tow company.

We were camping at the tip of the mit for ten days. Our tow car, a 2009 Clubman Mini, would not…read morestart. We called every shop in the area and no one had the time to even look at our car until we called Chad, the owner of Patriot Repairs. Chad said he would take a look at our car. Chad figured out that our battery was improperly installed and had to order a new battery for our car. He got us back on the road when no one even wanted to take a look at our car. Chad is a former Marine and he displayed every trait you would expect of our service members. I would recommend Chad and his shop to anyone in Michigan or visiting the area. Chad could have very easily taken advantage of our predicament. We had limited time and no idea what was wrong with our car. And our battery was less than a year old! We did not expect the battery to be the issue but the improper installation melted one of the terminals causing our car to fail on us. Thank you Chad and I wish you the best of luck in the future. I just wish you had your shop back home. You would get to maintain all my cars, motorcycle and RV.

Needed emergency tire repair and Dave Ormsby saved the day. He was pleasant and helpful, also very…read moreknowledgeable and efficient. Had fun visiting with Dave's friendly wife. Thanks for all your help.

Logan has done all my repairs on my current 3 vehicles. Quality work, fast and honest. Very…read moreknowledgeable maintenence to keep them running at top performance.

We were camping at the tip of the mit when our 2009 Clubman mini would not start. Fein's Auto…read morerepair did not have the time to fix our car. It actually worked out for us. When I called Chad at Patriot Auto Repair he said he was busy but thought he could take the time to take a look. He did a great job on helping us out when we were in need of help and I can only recommend the services I received from Chad and his team.

I've been taking my $40k Ford SuperDuty to Dan Fein since 2004. He's a great guy--honest and…read moreknowledgeable. I've since moved out of town and so I am no longer a regular patron, but thought I'd log a 'historical' review since no reviews exist. Note: I used to take my truck to the local Ford dealership that sold me the truck--Krug Rivertown Ford--but their Sales, Service, Management, Bodyshop personnel were all rude, incompetent, unknowledgeble, arrogant, and overpriced. They were purchased by Fernelius recently, so I hope improvements are in store for them. Fein's Auto Repair is great at diagnosis and explaining problems. They work diligently and deliver as promised, always. Examples of work they've done for me: HVAC vacuum; complete front end; u-joints; 4WD lockable hubs (WARN brand); starter motor; glowplug relay solenoid (Note: the old local Ford 'stealership' recommended replacing the glowplugs themselves @ almost $2k, including diagnostic--Fein's solution cost me about $50 and took 15 minutes!); Zerk fittings for all my grease points; et cetera. The only small drawbacks are that (1) his shop and parking lot are very small, so he his a busy man and you may have to wait a few days to get work done. This is also a good thing, b/c his capital investment is smaller than a big, fat, rigid dealership and he can keep his costs down. Also, (2) he deals almost exclusively with the local CarQuest to manage his parts supply, though I'm sure they give him a good discount. I wonder, however, if my WARN lockable front hubs were his only choice to recommend. (After a few years most of the chrome has corroded and they are difficult to turn, despite keeping them clean. Was this brand the the best option?) I've traveled A LOT in my middle-aged lifetime. Very rarely have I come across a repair shop at which I felt so good about spending money. His wife also works there in reception, and his son is often there too. They are a good family, and that character and integrity shine through to their business. In a nutshell: I trust Dan Fein, and respect his knowledge and forthrightness. If I ever move back to Cheboygan, he's the only person I'll see when it comes to my vehicles.

the absolutely best! They have gone above and beyond to help me in a rough vehicle situation…read more highly recommend!!

For a while I've dealt with Christina at the service dept. She is very respectful, professional, &…read morea wonderful representative of Chevrolet. The most impressive trait is her knowledge & willingness to answer my questions with detailed answers.

Junior picked up my 2014 GMC Sierra on May 2nd, 2024, for transmission repairs. Jr. picked from my…read moreDad's shop locally in Cheboygan, and I provided a $2,000 deposit in the form of a cashier's check. He said my truck will be done in a couple weeks. That was not the case. However, Jr. consistently provided excuses and runarounds, delaying completion. Despite numerous attempts to contact him, I had to reach out to the building owner to get his attention. On June 24th, 2024, Jr. informed me that the truck was ready, but upon pickup, he requested an additional $1,000. Which I reluctantly paid, but soon discovered the transmission was malfunctioning and didn't have 5th or 6th gear nor over drive. After dropping off the rental car the same day I picked my truck up, I had returned the truck agian to Jr. on June 25th for re-repair as the trans was over heating. He said he'll get it fixed and need programming. Ontop of that, the trans was leaking trans fluid. Following continued delays and unreturned calls, I finally received the truck back on September 11th, only to experience another breakdown, trans over heated past 290 degrees and I lost all gears and reverse, i had my children with me, they were terrified. Jr. promised to rectify the issues but failed to deliver. I've lost significant time and finances due to Jr.'s incompetence, spending over $3,900 on rental vehicles. I've requested my truck to be towed to Main Street Tire and Brake for proper repairs with my $3,000 in cash as deposit to Main Street and Junior has yet to follow through. Due to Superior Transmission's failure to deliver, I'm pursuing legal action against Junior and Superior Transmission. Please stay away from this business.

Had them change the ring and pinion in my Jeep Wrangler plus shocks and brakes…read more Unbelievable service and quality workmanship Even delivered the vehicle for me when I hand trouble getting a ride to their location Highly recommend Jeff