These people were the nicest and the best service I have ever experienced …read more Anytime I need tires no matter where I am I will be going back to do business with these people they help me out when I really needed help

I would like to thank the DTC Gaylord Store Manager, Travis Denney, for his assistance with an…read moreissue I had. He was very professional and focused on presenting an acceptable solution rather than contesting my concerns. What a break from normal responses that companies give nowadays! All owners / managers/ operators should remember that customers are a business' life-blood and return your efforts with loyalty and referrals. It's a fairly simple equation. Satisfied customers tell four others Dissatisfied customers tell twenty others Do the Math! Gary S

I needed summer tires due to only having snows right now. I thought I'd park, grab some lunch next…read moredoor at Mim's, then make my purchase. As soon as I got out of my car an employee came out and yelled at me that I couldn't park in their lot. Guess I'm not buying tires here!

This used to be my go to Tire store. After my experience with the lady at the front counter being…read moreso rude and then the owner not accommodating me they are no longer my store. I had a 2 o'clock appointment to rotate my tires and I got there 15 minutes early. The mechanic had my tires rotated and was finished by 2 o'clock, which was great, but I brought a friend with me to introduce a new customer who needed a tire repair from a nail. They refused to repair the tire since it was not scheduled. I asked since my appointment was at 2 o'clock and it was now 2 o'clock and my car was finished and they were ahead of schedule, Couldn't they work him in? The answer was no.

During the week of September 16th, I bought 17" used tires for the front of my 2019 Honda Accord…read morewhile visiting TC. Once I got home and looked at the tires (snow tires) I found that they were checkered with dry rot and one tire had a large gash. I spoke with Alisha on October 3rd to share my findings. Upon checking with the company, they stood behind their service and tires. I want to thank you all for your integrity! Great character is hard to find. I initially chose Accurate Wheel and Tire bc of the positive reviews. I am happy to say you all lived up to the hype. Thank You!

I was a repeat customer to AT due to being a good value, HOWEVER, when I had an issue with a new…read moreset of tires, having groove wander or trimlining, less than 500 miles on them, causing instability on grooved highway pavement, that felt very unsafe, the manager would not speak to me in person. The best she offered was a new set at a 10.00 Per tire discount. I expected to take a 25%, or a bit more hit on a new set to feel safe, but basically, I had to buy a new set. The manager was unwilling to speak to me in person. Very bad business ethics. Also, drove 4 hrs to give AT my business and then 4 hrs back to address the issue. Extremely disappointing!! Would not recommend. Will not return. Will buy new set elsewhere.

My tire sensor was low this morning before heading back downstate. I dropped in at DTC Traverse…read moreCity and I was promptly and professionally taken care of. The gentlemen not only checked my tire with the issue but all of my tires. Quick, efficient and no charge. THANKS GUYS!! Audi R8

Needed to repair a tire with a nail in it, while in the middle of a California-Michigan roadtrip…read more Scheduled an appointment online, arrived early and was met by a friendly, professional and competent staff who quickly got us back on the road - for free - with a repaired tire. I purchase tires and have them balanced/rotated annually at Americas Tire on the west coast. Delighted to have the same excellent customer service here at their Discount Tire sister chain. Highly recommended!

Rude and incompetent. Extremely overpriced. 550 in labor to change an easy to reach O2 sensor and a…read morevalve cover gasket. Then there's the mandatory 150 for the computer scan. This place is a complete ripoff. Oh and the check engine light came on right after I left and the misfire issue wasn't corrected. Highway robbery. Avoid these crooks

I had called them and made an appointment to get my front brakes done. The day of the appointment I…read moredropped off the car and went to work. When they called they said both front and rear needed replacement, which I suspected, but I told them I only wanted the front done because I couldn't afford both and the front are more important. I picked up the car after the shop was closed and discovered they had completely disregarded what I had asked them to do and replaced the rear brakes. I called to complain and the manager told me they did what they thought was more important and what I asked for didn't matter. Never again.

Traverse Body and Paint Center was a delight to work with from start to finish. Jim and Mike were…read morevery personable and reassuring that we would be taken care of. The turn around time from when first inspected to completed car was surprisingly quick. The team that supports this company were very professional. Amazing work on vehicle and yes, does look brand new. No question to where to take our vehicles. Thank You!

GREAT job!!! I got estimates from 4 places and 3 wanted my car for 10+ days and were more money…read more Traverse Body and Paint quoted the best price and ended up even less plus they got it done in 3 days. They washed my car and cleaned the interior too. Very polite and answered all my questions including some advice about insurance. Hope I don't need to but I will use them again if needed and will recommend them to anyone else who does. THANX sooo much from my Prius and me. Keeta

On vacation in the Charlevoix area, we experienced what no vacationer wants to experience: car…read moreproblems. Specifically, a flat tire. Bad luck. Good luck: this business was just a block away. We slowly drove our car into their very busy shop on a Thursday morning and were immediately greeted by two staff who left a project to help us. Within 10-minutes, they had our tire off and in a tub of water to find the leak. Because we had driven a while on a low tire, unknowingly, there was evidence of side wall damage. We dreaded a big bill and long wait. More good luck: a screw was retrieved, the pressure left in the tire was adequate to not ruin it and our hole was foxed within 15-minutes. The auto repair staff and office staff were all wonderful. They were reassuring, honest and made us feel at home. They could have easily put us at the back of the line (we are out of towners) or sold us an expensive new tire. We walked away with a $25 repair bill. They even let us keep our car on their property while we went to breakfast and explored downtown on bikes. You don't find business like this these days. Please give them your business and respect. Wish we lived closer. They would be our go-to for car repairs.

People and experience, this is a well run business. We are fortunate to have them in Charlevoix.read more

The shop seems a little bit busy, but because of Ryan and his expert customer care he was obviously…read moreworking as quickly as he could. I just needed my tires checked for air because my light came on in the car. I got the service that was requested I received further information about the tire pressures. There was no charge and this place has wonderful service and excellent personnel like Ryan. What a nice guy. Thank you.

I recently relocated to Northern Michigan and ordered a new set of tires online. When I called to…read moreschedule the installation, I was told they wouldn't install them because I wasn't already a customer and they sell their own tires. I've never experienced anything like this. Refusing to install brand-new tires simply because they weren't purchased from your business is disappointing and, in my opinion, poor customer service. If this is your policy, it should be made clear upfront so people don't waste their time. If you're looking for a shop that's willing to help customers regardless of where they purchased their tires, you may want to look elsewhere.

3/31/23: I'm up from Detroit in TC visiting family and discovered a near-flat on my Wrangler. My…read morefamily recommended Juniors - a reco but no direct connection (ie. they didn't know me or my family). I called and spoke to Mike who told me to bring it right in - whether it could be patched or not, I also requested a tire rotation (when at Juniors I suppose). He asked my expectations on timing and I told him I was just glad they could get me in. A few hours later, Richard calls to tell me it's done and no charge for the tire rotation. What? I politely declined and insisted on paying for the rotation. I share this story not so others will expect to "get something for free" but instead to expect high-touch, friendly, communicative, timely service at (IMHO) a a great rate! The entire team there could not have been better and although I live in Metro Detroit, I try to visit TC often and I can say with confidence, when it's time for new tires - I will consider driving up to see the Juniors crew. Maybe you think I'm an idiot but if I can parlay a visit with family and support this local business - WIN-WIN!

Juniors always provides friendly, affordable service on repairs and fair prices on new tires.read more