Bought a car from Niel Tveten at Fletch's in Petoskey. Honestly I was dreading it because it's…read morealways been an arduous task in the past but this was an incredible experience. Niel was knowledgeable and kind, not a high pressure, get the sale guy. He listened to what I needed and found the best fit in my price range. When it came time for the buy the whole team came together like a well oiled machine. They got me a great rate from the bank and any time I had to wait they offered beverages and snacks even though my wait time wasn't long. I really appreciate how hard they worked to get me what I needed without taking all day. Highly recommend Niel and the Fletch's establishment!

I would not trust Fletch's service for anything! I had my tires changed in my CTS-V in the amount…read moreof $2004.60. When the brought my car out from the back lot is was covered, and I mean covered, in bird sh!t. After some load complaining they washed it for me. I got home still furious. And I notice my wheels, that were absolutely perfect when I took it in, were all hacked up from changing the tires. I called and they insisted it was road rash and was that way when I brought it in. Absolute b.s.!!! This car is a very low miles car and is show condition. The old tires only had a couple thousand miles and I had to change them because of age to have a TPMS changed. And road rash from a moving wheel has a lot more extended scrapping, not the damage on these wheels. I also have a Audi S7 that has a bumper-to-bumper Audi extended warranty, that still has 3yrs and a lot of miles left on it. My a/c was not cooling. I took it in and Fletch agreed it had a leak and it was low on refrigerant. They recharged the system and invoiced me for it. They said it was because they could not pin-point the leak. I asked where the refrigerant escaped and they said that I must have opened a valve and it escaped because they could not find a leak. Or that because they could not identify it specifically that they could not get reimbursed from the warranty. The service department at Fletch is a dumpster fire!

Audi petoskey has treated us extremely well. Christy sold my wife and I our Audi q7, and she is…read moreamazing! Sergio in service is great, he has taken care of us every time we come for service.

I've had excellent service here both in the service department and in sales…read more As the only Audi service department in the area, you might expect that they that they're going to overcharge you and be generally surly. (That's what I expected.) But they are so lovely -- so generous and polite and thrifty (if anything they have only ever undercharged me -- like, "we didn't charge you for the additive because it was Audi's fault it leaked out"). They really go above and beyond and I try to map out my mileage so I'll have my oil changed during the summer, after I've driven from CA. Recently I had to turn in my beloved car ("emissions scandal" etc etc) and I spoke to the sales associate about the possibility about buying my new car in Michigan. I had pulled in on a whim and she kept the dealership open late to help me, printing out everything I did not feel like reading on line, because every dealership in the country has run out of brochures (Audi, print more brochures!). I am not the kind of person who loves to buy a new car. And I have an excellent dealership in LA. I am not totally thrilled with Audi as a company. But between my wonderful service department in LA and this excellent dealership here, I am thinking about forgiving Audi for stealing my beloved, beloved diesel from me.

Not a bad time for 5 bucks. The staff was super friendly and the maze was really fun. It consisted…read moreof clear and reflective mirrors, black lights, and prism glasses. A really fun idea. I would have no problem bringing my family back again.

Great place to take kids for fun and only $5 per person! If they follow the rules they can go…read morethrough twice!!

Brought my Ford Fiesta here for a body repair after hitting a deer. When I first came in for an…read moreestimate I couldn't open my passenger door. They gave me a fair estimate for parts and labor, and they also pulled the dents out of my car so I could open my door free of charge. They did an exceptional job repairing my vehicle and it looks brand new. Additionally, my car was messy when I dropped it off to them and when I got my car back, my car was immaculately clean! Wiped down the interior, vacuumed all the crud from my carpets, and cleaned my windows. They are an obvious choice for excellent service.

Traveling the whole truck started to shake! No one on tow or Cheboygan! What a blessing these guys…read moreare-15 minutes later are on the road, a young guy there flushed out a bunch of ice! This is not the first time Georges came to the rescue! Lance is a man of integrity and so is his crew! God Bless all of you guys!

My entire family takes their cars here and when I've been in GR and had trouble, I've called them…read moreup once or twice to ask them if the repairman was ripping me off. They treat us so well there, have great prices, and repairs are done in a timely manner. It's also connected to a dealership and we buy all our vehicles from them now. Last year, my younger sister bought a used car from the Tallberg's dealership (for a very reasonable price) and had trouble within two weeks - something they should have caught at the dealership, but didn't. The guys were super apologetic and the owner ended up paying for almost 3/4's of the repairs. I wholeheartedly recommend them to anyone. I mean, it sucks bad enough when your car breaks down; don't make it suck more by going to some chain repair shop that won't treat you as well as these guys do.

I called Ty's Towing with a last minute scenario. He was quick to respond and made things happen…read more I highly recommend......

Fantastic service with bonus points for fixing the problem! We just had a new battery installed…read moreafter I was left stranded 30 miles from home a week ago. I was at a clients's house 45 miles from home today and my Tahoe wouldn't start not start or turn over. Our roadside insurance called a place in Gaylord and said it could be over and hour and no guarantee. Rude and short. We called the insurance company back and they sent us Ty. He was 10 minutes away he said when he called me right away. He took the keys and when he tried to start it he knew immediately what was wrong! Apparently he wrenches on his time off. He tightened the connections to the battery and started right up! As a person who suffers from high anxiety he will never know how much I appreciated him this afternoon. I will call him again and hopefully it isn't soon! Ha

We were on a day road trip visiting Petoskey and Harbor Springs. Our car had an unexpected flat…read moretire and a kind local resident stopped to ask if we needed help and recommended Harbor Springs Car Care. It was after hours, but their helpful tow truck driver told us where to park, fill out a after hours report and leave the form/keys in their drop box. The next day we received incredible service and information about what was the best plan for new tires due to the wear on ours. After everything we have new tires and confidence our vehicle is safe for our vacation and beyond! We will travel to this location again for future service! Thank you!

HS Car Care replaced the battery on our Honda CRV and then the radio and display panel were…read morerendered inoperative. The radio was reset but were unable to reset the display. We were referred to the Honda dealer in Traverse City to reset it. The Honda service manager determined that the display was shorted out requiring a costly replacement. Harbor Springs Car Care refused to take any responsibility for the damage claiming it was impossible they could have caused it.