We recently interacted with Fernelius Ford while contemplating purchasing a new vehicle and I would…read moreNOT recommend them! The salesman gave us incorrect information on the vehicle more than once, tried to upsell us on a package we explicitly stated we did not want, then when we weren't 'biting' on the alleged 'deal' he was offering up, got insulting towards us!! Like seriously?! Look elsewhere!

Service department is very good. They have always been on time for appointments. Honest. Do not…read moreover charge or try to oversell. Polite. Friendly.

Not good, they will keep your vehicle an extra few minutes doing nothing,, just to charge you for…read moreextra labor. RIP OFF!!!

Worst customer service you will ever experience. They will falsify all their paperwork and screw…read moreyou over on anything they touch! Drive the extra miles if you want your stuff repaired correctly and id you want the best sales don't go here!

They ripped my daughter off selling her a lemon.its sitting in her driveway gas leak now !! Only a…read moreyr ago had other issues they looked into and rust and corrosion all along the base salesman was Matt Dunn hes a crook they need to give her a reliable vehicle asap she has a young child & needs a reliable vehicle!! Well Dunn will deal with her mother me suing them for lemon law !!!

My wife saw a truck on their website that was the color she wanted. I went to look at it and the…read morevery first discussion that Scott the salesman and I had was about the Adaptive cruise control. I ask was it on this truck. He told me how it operated and I was led to believe it was on this truck. After purchasing we find that the truck is not equipped with the ACC feature. If Scott would have informed me of that the very first time we talked then I would not have been interested in this truck. After further discussion with him I believe he was just not knowledgeable about it. That is kind of his job though. So now I am stuck with a new truck that doesn't have the one feature I wanted. Also be careful. They got me on the old "true coat" scam. A coat of wax for $699. Don't fall for it. Bishop GMC in cheboygan. ONE STAR

They really took great care of my service work that was done on my truck. Appreciate it very much…read more Was also one of the best buying experiences with a new vehicle.

On my way back from a great snowmobile vacation on a friday and my truck DEF light came on. Kept…read moredriving but the truck was almost in limp driving mode. Called Dave King and they said they could get me in to read error codes but couldnt promise they could fix it the same day if they had to order parts. kathy at the front office guided me to the dealer when my gps took me to wrong place. Said they would help me find lidging if i had to stay the night. Don/Trey in serve found the issue, bad DEF module. They had one in stock and was able to get me back on the road in 3 hours. Cant say enough about the whole staff at Dave King Chevy. They go way beyond service. I am from ohio but if i lived closer they would get all my service.

Great Buying Experience!…read more I found my car on the internet at Fernelius Hyundai in Sault Ste. Marie, MI, my salesman Jeff Monck and the Sales Manager Newell made this a great sales experience, I flew in from Chicago and was worried about how it would go, they exceeded my expectations in every way. I would highly recommend Jeff and Newell at Fernelius Hyundai if your looking for a square deal! Thanks again! Dave

I had my first and last experience with Hyundai at this place. Not just because Hyundais are junk,…read morebut more so because of the buck-passing service department. Car acts up, service department agrees something is wrong, Hyundai International says it's normal, service department denies ever agreeing that something was wrong. Over and over and over and over. Then if you tire of the service manager and ask to speak to the owner of the dealership you are met with a threatening tone as if you are dealing with the Sopranos.It seems the owner of the dealership has no time for customers and places no value on customer service. I also learned that Hyundai vehicles come equipped with a high silicone content tire in order to meet the stated fuel economy ratings. The problem with that is those tires are useless on snow and ice. Mind you this place is in the Upper Peninsula which is essentially a glacier the majority of the year. If you complain about lack of control the dealer will graciously offer to sell you better tires that will unfortunately increase your fuel costs while agreeing that the standard tires are useless but offering no explanation as to why the salesman never explained that while selling you the car. To me this is like selling snowmobiles in south Texas and double dipping when the customer wants you to turn it into a motorcycle so he can use it.

They offered a $50 Visa gift card for a test drive and then they reneged on providing it. Same with…read moreSerra in TVC - coincidence? LSW June 2025

Carolyn was very helpful in getting us in a new 2021 WRX. Called her up after submitting an online…read moreapplication and she had the paperwork done in minutes over the phone. She worked out everything ahead of time so when we showed up to pick the vehicle up it was smooth and fast. I even changed the appointment time last minute and she worked it out just fine. This was my 2nd Subaru dealership experience (the previous was in Bellingham, WA), and both have been great. Thanks a lot, love the car. -Mike

The service department was great. Easy to work with and quick, which is critical when you've got…read moretwo kids in the waiting room.

Kudos to the service department. I am from out of town. They were busy. They got me in and got…read moreit fixed quickly. On top of that, everyone there was just as nice as they could be. Highly recommend.

One month to diagnose a bad starter and two weeks to fix it is horrible. rude employees and I dealt…read morewith more than one woman there. They flat out can't be bothered by your business. They only have one Chrysler mechanic and schedule weeks out. It took them 6 weeks to replace a stater and acted like they were doing me a favor. This place is a Toyota dealer with a Chrysler problem. Go to Petoskey for any of your Chrysler needs.

Continue to hear stories of questionable practices at this dealership for used cars. Go with…read morecaution & read the fine print.