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    Fernelius Chrysler Dodge Jeep RAM

    1.7 (6 reviews)
    Closed 8:00 am - 6:00 pm

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    8 months ago

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    8 years ago

    Continue to hear stories of questionable practices at this dealership for used cars. Go with caution & read the fine print.

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    8 years ago

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    Fernelius Toyota - The snack bar is open and the TV is on, but you can't hear a thing. It's a little cold in here not bad.

    Fernelius Toyota

    (15 reviews)

    The customer service here is excellent! I was supposed to be scheduled for an electronic dashboard…read morerecall but unfortunately this was not scheduled correctly so I will need to return next week for that. The semi-synthetic oil change was half $$ the cost quoted from 2 local shops. The shop performed a 12 point engine inspection and everything was fine. I shall return for a tire check because their 'sink tank' wasn't in service also returning for the recall. It's such a relaxing place with a large updated coffee shop with excellent prices on meals and snack as well as all of the foo foo coffees to choose from. French fries are only $2 for a box of string fries. Minus -1 point because the ketchup was really cold and sorta ruined to hot fries. I would have asked for a warm up but don't want to complain...much. Because this is a great place. Thank you Toyota!!

    Sales and delivery were quite satisfactory. What's up with the maintenance department? Numerous…read morerecent telephonic attempts were unanswered by maintenance after extended waiting periods. Ultimately went to the dealership and got the earliest appointment available...SIX WEEKS AWAY! I bought this vehicle brand new at Fernelius Toyota. The absence of available service will undoubtedly influence my next choice of dealerships. You'll sell it to me, Fernelius, but 30 months later you're unable to find the time to repair it? Systemic maintenance issues are not particularly reassuring to the car-buying public.

    Fernelius Chrysler Dodge Jeep Ram

    Fernelius Chrysler Dodge Jeep Ram

    (2 reviews)

    Horrible service. Had a breakdown while on vacation. Made it clear that I had to rent a car while…read moremy vehicle was being serviced. Scheduled one month out while my vehicle sat on their lot. One month later they told me that I needed a new starter. They then told me that they might be able to squeeze me in two more weeks down the road. The woman at the desk really acted like I was an inconvenience. I was told by an employee that they are primarily a Toyota dealer and only have one mechanic for Chrysler. Do yourself a favor and take your vehicles to Petoskey.

    Rude, lazy and not wanting business? I went here last week because the Service Transmission…read morelights/warnings in my 2014 Jeep Cherokee came on as I was leaving Cheboygan to head home. I made it to the dealership and the young guy in the service pay was polite and directed me to speak to a lady in the office. I knew that it wasn't likely they would have time to work on it but I was hoping they could took a quick look and let me know if I could keep driving or if it needed repair. The lady informed me "all my guys are at lunch and I can't help you today." I tried to ask that I wanted to just know if it was safe to drive it and got a snide response. I left and called the Jeep dealership in Ypsilantii and the guy I talked to couldn't believe they wouldn't take 5 minutes to get a diagnostic code to determine if it was okay to drive or not. I was afraid of causing damage to my vehicle if I kept going but it was just a sensor issue and could have been resolved in minutes.

    Fernelius Chrysler Dodge Jeep RAM - car_dealers - Updated May 2026

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