The customer service here is excellent! I was supposed to be scheduled for an electronic dashboard…read morerecall but unfortunately this was not scheduled correctly so I will need to return next week for that. The semi-synthetic oil change was half $$ the cost quoted from 2 local shops. The shop performed a 12 point engine inspection and everything was fine. I shall return for a tire check because their 'sink tank' wasn't in service also returning for the recall. It's such a relaxing place with a large updated coffee shop with excellent prices on meals and snack as well as all of the foo foo coffees to choose from. French fries are only $2 for a box of string fries. Minus -1 point because the ketchup was really cold and sorta ruined to hot fries. I would have asked for a warm up but don't want to complain...much. Because this is a great place. Thank you Toyota!!

Sales and delivery were quite satisfactory. What's up with the maintenance department? Numerous…read morerecent telephonic attempts were unanswered by maintenance after extended waiting periods. Ultimately went to the dealership and got the earliest appointment available...SIX WEEKS AWAY! I bought this vehicle brand new at Fernelius Toyota. The absence of available service will undoubtedly influence my next choice of dealerships. You'll sell it to me, Fernelius, but 30 months later you're unable to find the time to repair it? Systemic maintenance issues are not particularly reassuring to the car-buying public.

I would like to give a shout out to Bishop GMC Cadillac in Cheboygan Michigan. I've worked with…read moreJosh in the car detailing department several times in the past and he does an absolutely fantastic job. He is always prompt and professional and does a very thorough job when cleaning and waxing and washing my vehicles. As well, I would like to commend Mandy on her professionalism and her knowledge running Bishop's service department. Mandy has always gone above and beyond the customers expectation when it comes to their car's service and always takes the time to answer the customers questions and make sure the customer always knows exactly where they stand with their service. We will continue to utilize the Bishop team as they have always met or exceeded our expectations.

My wife saw a truck on their website that was the color she wanted. I went to look at it and the…read morevery first discussion that Scott the salesman and I had was about the Adaptive cruise control. I ask was it on this truck. He told me how it operated and I was led to believe it was on this truck. After purchasing we find that the truck is not equipped with the ACC feature. If Scott would have informed me of that the very first time we talked then I would not have been interested in this truck. After further discussion with him I believe he was just not knowledgeable about it. That is kind of his job though. So now I am stuck with a new truck that doesn't have the one feature I wanted. Also be careful. They got me on the old "true coat" scam. A coat of wax for $699. Don't fall for it. Bishop GMC in cheboygan. ONE STAR

Horrible service. Had a breakdown while on vacation. Made it clear that I had to rent a car while…read moremy vehicle was being serviced. Scheduled one month out while my vehicle sat on their lot. One month later they told me that I needed a new starter. They then told me that they might be able to squeeze me in two more weeks down the road. The woman at the desk really acted like I was an inconvenience. I was told by an employee that they are primarily a Toyota dealer and only have one mechanic for Chrysler. Do yourself a favor and take your vehicles to Petoskey.

Rude, lazy and not wanting business? I went here last week because the Service Transmission…read morelights/warnings in my 2014 Jeep Cherokee came on as I was leaving Cheboygan to head home. I made it to the dealership and the young guy in the service pay was polite and directed me to speak to a lady in the office. I knew that it wasn't likely they would have time to work on it but I was hoping they could took a quick look and let me know if I could keep driving or if it needed repair. The lady informed me "all my guys are at lunch and I can't help you today." I tried to ask that I wanted to just know if it was safe to drive it and got a snide response. I left and called the Jeep dealership in Ypsilantii and the guy I talked to couldn't believe they wouldn't take 5 minutes to get a diagnostic code to determine if it was okay to drive or not. I was afraid of causing damage to my vehicle if I kept going but it was just a sensor issue and could have been resolved in minutes.

Good people and good quality work. They turned the car around pretty quickly. Thank you Matt!read more

We recently interacted with Fernelius Ford while contemplating purchasing a new vehicle and I would…read moreNOT recommend them! The salesman gave us incorrect information on the vehicle more than once, tried to upsell us on a package we explicitly stated we did not want, then when we weren't 'biting' on the alleged 'deal' he was offering up, got insulting towards us!! Like seriously?! Look elsewhere!