I vacation in the area for a month every summer and have generally used the dealership for any of…read moremy vehicle needs. This latest trip, I decided to replace my tires before the 10 hour trip home. I called the dealership on Monday (was told tires would be delivered next day). Show up for my service appointment on Wednesday and was told the tires hadn't arrived. Rescheduled for Thursday. Got a call Thursday noon still no tires. I am now officially done being jerked around by the dealership. Found Spies in a Google search, called, spoke with Joel and told him what I needed. By Friday at 1:26 (for 1:00 appointment) I had my new tires and the service was top notch. Even if you are a brand new customer they will treat as if you've been one for 20 years. I wish I had come to Spies from the start, but I KNOW where I will come in the future.

I bought tires here twice and they are the greatest!!! They are very tuned to what you want and…read moreneed and provide very knowledgeable, sound and reliable advice on the purchase of new tires!!! They installed them quickly and had a nice sitting area and amenities that they offered. I truly highly recommend them!!!

We were camping at the tip of the mit for ten days. Our tow car, a 2009 Clubman Mini, would not…read morestart. We called every shop in the area and no one had the time to even look at our car until we called Chad, the owner of Patriot Repairs. Chad said he would take a look at our car. Chad figured out that our battery was improperly installed and had to order a new battery for our car. He got us back on the road when no one even wanted to take a look at our car. Chad is a former Marine and he displayed every trait you would expect of our service members. I would recommend Chad and his shop to anyone in Michigan or visiting the area. Chad could have very easily taken advantage of our predicament. We had limited time and no idea what was wrong with our car. And our battery was less than a year old! We did not expect the battery to be the issue but the improper installation melted one of the terminals causing our car to fail on us. Thank you Chad and I wish you the best of luck in the future. I just wish you had your shop back home. You would get to maintain all my cars, motorcycle and RV.

Needed emergency tire repair and Dave Ormsby saved the day. He was pleasant and helpful, also very…read moreknowledgeable and efficient. Had fun visiting with Dave's friendly wife. Thanks for all your help.

the absolutely best! They have gone above and beyond to help me in a rough vehicle situation…read more highly recommend!!

For a while I've dealt with Christina at the service dept. She is very respectful, professional, &…read morea wonderful representative of Chevrolet. The most impressive trait is her knowledge & willingness to answer my questions with detailed answers.

Do not trust bishop gmc…read more Sales Consultants, and Management is extremely disrespectful to local customers. Please see attached photos for review.

Not impressed. I…read morethought I would help out by dealing with the "local guy"...lots more options in larger areas like Gaylord, Petoskey, and Traverse City, but, silly me, here I went. GM employee deal, so the price is the same everywhere....just thought I was helping out the local economy. They totally bobbled the ordering process; only communication during the waiting for build and delivery was from me to them. Delivering sales person had no idea on truck and features; had to keep calling in service. Vehicle prep was 'ok', but not great. 13 months later...not a call, not a contact...nothing. I bought the 2nd most expensive vehicle in the store, paid cash (maybe that was part of the problem...no financing kick-back?), but not so much as a follow up. Nothing. Brought ANOTHER vehicle for service....found a lug nut on my driveway 2 days later after their tire rotation. Others were loose and about to fall off. Emails to Tom, the owner....not so much as a grunt in response. Thank goodness for Mandy in write up. It's absolutely, positively clear that I care more about dealing with "the local guy" then they do about taking care of a customer. Dexter the store dog cares INFINITELY more about the customers here than the management does.

The customer service here is excellent! I was supposed to be scheduled for an electronic dashboard…read morerecall but unfortunately this was not scheduled correctly so I will need to return next week for that. The semi-synthetic oil change was half $$ the cost quoted from 2 local shops. The shop performed a 12 point engine inspection and everything was fine. I shall return for a tire check because their 'sink tank' wasn't in service also returning for the recall. It's such a relaxing place with a large updated coffee shop with excellent prices on meals and snack as well as all of the foo foo coffees to choose from. French fries are only $2 for a box of string fries. Minus -1 point because the ketchup was really cold and sorta ruined to hot fries. I would have asked for a warm up but don't want to complain...much. Because this is a great place. Thank you Toyota!!

Sales and delivery were quite satisfactory. What's up with the maintenance department? Numerous…read morerecent telephonic attempts were unanswered by maintenance after extended waiting periods. Ultimately went to the dealership and got the earliest appointment available...SIX WEEKS AWAY! I bought this vehicle brand new at Fernelius Toyota. The absence of available service will undoubtedly influence my next choice of dealerships. You'll sell it to me, Fernelius, but 30 months later you're unable to find the time to repair it? Systemic maintenance issues are not particularly reassuring to the car-buying public.

Junior picked up my 2014 GMC Sierra on May 2nd, 2024, for transmission repairs. Jr. picked from my…read moreDad's shop locally in Cheboygan, and I provided a $2,000 deposit in the form of a cashier's check. He said my truck will be done in a couple weeks. That was not the case. However, Jr. consistently provided excuses and runarounds, delaying completion. Despite numerous attempts to contact him, I had to reach out to the building owner to get his attention. On June 24th, 2024, Jr. informed me that the truck was ready, but upon pickup, he requested an additional $1,000. Which I reluctantly paid, but soon discovered the transmission was malfunctioning and didn't have 5th or 6th gear nor over drive. After dropping off the rental car the same day I picked my truck up, I had returned the truck agian to Jr. on June 25th for re-repair as the trans was over heating. He said he'll get it fixed and need programming. Ontop of that, the trans was leaking trans fluid. Following continued delays and unreturned calls, I finally received the truck back on September 11th, only to experience another breakdown, trans over heated past 290 degrees and I lost all gears and reverse, i had my children with me, they were terrified. Jr. promised to rectify the issues but failed to deliver. I've lost significant time and finances due to Jr.'s incompetence, spending over $3,900 on rental vehicles. I've requested my truck to be towed to Main Street Tire and Brake for proper repairs with my $3,000 in cash as deposit to Main Street and Junior has yet to follow through. Due to Superior Transmission's failure to deliver, I'm pursuing legal action against Junior and Superior Transmission. Please stay away from this business.

Had them change the ring and pinion in my Jeep Wrangler plus shocks and brakes…read more Unbelievable service and quality workmanship Even delivered the vehicle for me when I hand trouble getting a ride to their location Highly recommend Jeff

5-14-26 Professionals! Plus *prompt *personable *careful *skilled. Benefitted from their services…read moreover the years.. ALWAYS glad for their help! Thank you Joe & team.

if I could give this company zero stars I would , my truck got stuck is a ditch with all the snow ,…read morethis company refused to help me unless I paid cash ? I told them I have state farm full coverage , all they cared about was cash . my battery died because my flashers were on for so long so that left me with no heat i sat there for 3 hours . road side assistance was no help they said no company could help me until the next day . it was 10:00 pm at this point . thank god a passer by gave me a ride . I would highly recommend going with another company Midwest towinh aka Cheboygan Towimh is the worst and only care about money clearly . I'm a local and I was 10 miles from there office