i went in to metropolitan appliance on memorial day weekend and had done my online research and was…read morepretty certain what i wanted in terms of a replacement slide in stove. jacob a approached me and ended up helping me. we spent over an hour talking about options and discussing standard coil vs induction/glass top. i wasn't going to go that route but jacob is very thorough and not pushy at all; multiple times he stated that his goal was for me to purchase something i felt comfortable with and would be happy to own. i appreciated that. ultimately i decided to go with a frigidaire model that was a drastic improvement on the stove/oven i've lived with for two decades. he took care of the payment paperwork, the scheduling of delivery which had to wait until now and also all the communication between us. he was also kind enough to send a follow up email alerting me to being eligible for a rebate based on the model i had chosen. today, the delivery folks showed up within the stated window and i'll just say that the tracking system clients are sent to know when to expect the delivery is magic! it helped a lot to be prepared and to have cleared the adjacent space but it left no guessing for when they would arrive. jorge and his teammate (sorry, i didn't catch his name) were professional and efficient. they knew how to handle the extrication of the old appliance, how to set up the new one and insure it was level, and they walked me through basic operating instructions. all told (and i haven't yet used the appliance) i have been very happy with the level of service and courteous communication from this business. it makes me want to provide their name to others who are in the appliance market and to use them again when i next need a replacement.

Dan Bach was our sales person and gave us excellent service to sell us our new stove. When our…read morerange was delivered, it was brought and installed by Ned and Mahdi, who did an amazing job making sure that everything was properly installed without any damage to our floors or our home. Ned and Mahdi went above and beyond to provide excellent service and I would want them to help with any other appliance installation in the future! They were professional and careful and methodical.

Our dishwasher broke, and with a baby and bottles etc we needed a new one ASAP and it had to be…read moreaffordable. Given COVID (and that I have no time), I spoke with Debbie on the phone and she helped me find a model that met our needs, within our price range, and that they had immediately available. Her knowledge and kindness made what could have been a very overwhelming experience simple. We have an old house with a wonky setup and the folks at Wiseman really helped by talking us through a tricky installation (they couldn't install today). My dad was impressed with their expertise.

The new owners have completely dropped the ball on customer service. I purchased a brand new…read morerefrigerator close to $5000. I was told the refrigerator would be available in two weeks and delivered two days later on Friday August 21, Thursday I reached out to confirm what time they would be delivering and the sales person basically laughed and said something about their Wi-Fi being down. Stated Sorry your refrigerator is not going to be delivered on Friday. I had taken the day off so I could be here. He stated he could have it delivered the following Tuesday. I was going out of town for the week, I asked for a callback did not receive one, left a message saying I just wanted my money refunded and to cancel my delivery. Did not receive a call back, called four more times and finally got a call back from a customer service person in Florida; so much for Local small business. Finally Friday afternoon at four they stated they would refund my money and 7 to 10 days. I asked for confirmation number or email so I proof the order had been canceled and they refused. I will never use this company again.

Great prices, amazing service, and very easy to work with! If you're looking for excellent pricing,…read moretop-notch customer service, and a great selection of appliances, talk to John Klang at National Appliance Liquidator. He truly goes above and beyond to help and makes the entire process smooth and stress-free. We had an amazing experience working with John during our recent remodel, and his knowledge, responsiveness, and dedication made a huge difference. We highly recommend John to anyone looking for quality appliances and outstanding service!

I was quite frustrated going through two months on ordering online and ending up returning the…read moreitems from various vendors trying to replace my range's control knobs to no success. One day I walked in the store on 4th Ave browsing. I was greeted by a very cordial and enthusiastic employee. His name is John Kang. During our chat I mindlessly mentioned about the knobs. Right away he asked me for the related information. I called John the next morning. John just took less than a minute on the phone and said he'd sent me a link. Gratifyingly, I got the items right away with merely $15! Mr. Kang's proficiency in computer knowledge, even all the more celebrated by his genuine desire to help a stranger, is a textbook exemplary for superb customer service! After I received the items, I visited John's store to thank him personally. While in the store, John was able to use his outstanding salesmanship to sell me a mattress and a stand. The sale would not have been possible if not for John's kindness and unconditional will to help a stranger during the previous visit. John Kang represents your company exceedingly well as a Frontline ambassador minding the store day In and day out. I am profoundly impressed by Mr. John Kang for what he did for me and his employer.

To be fair, I didn't want to go to Ferguson today after our last experience 10 months or so ago -…read morebut I woke up and something changed my mind. We walked in and were immediately greeted by Shannon. We walked around the floor and were checked on quite frequently- all of the staff were very engaging and quite lovely actually. We had specific questions and Shannon actually called the manufacturer to check directly for us. The Manager Bud was quite funny and took the edge off of our intense conversation (between myself and my husband) rather humorously a time or two. There was one point Bud was giving a tour to three different parties showing us all where we needed to be. The transaction was seamless - which is a beautiful thing! My thoughts have changed on Ferguson Home on 1st. If you've gone before and weren't super impressed- try them again, it's worth the trip! Shannon, I think the standing desk at the front is a brilliant idea! You immediately made eye contact and had a warm smile. The last time we were there, we weren't acknowledged for a really long time. You and your "assistant" made our day today! Thank you so much - Tracy and Mitch

Strongly recommend not purchasing from the Ferguson Home website. I had over $2000 worth of…read morebathroom fixtures left in a public alleyway for over 24 hours. Ferguson customer service said since it was purchased from the Ferguson Home website delivery was picked up by a random delivery service and they had no control over why it was left in the alley. Proof that truth is stranger than fiction.

I just bought a range and microwave here and was very happy with the delightful salesperson, the…read moreinstallers, and the manager in resolving an issue with one of the appliances not working properly. I am happy to know that, at least here, actual customer service still exists.

Ugh. Have had a rather frustrating experience over the last week with the Seattle Albert Lee. I run…read morea food establishment business in which I depend on my dishwasher to be operational. When my existing dishwasher went out, I called, spoke with Nicholas, and we ordered the new series of Fisher Paykel. This was all good. He was very helpful and got my on the install schedule really quickly, which I appreciated. The install team came out two days later and installed the dishwasher, so that was all good as well. However, as soon as any dishes were loaded in the dishwasher, it appeared as if it was going to tip over and fall on top of me. Additionally, the install team caused my insta hot to stop working. As soon as I noticed this, I called the Seattle location again, and the team member who I spoke to said that I was added to the schedule for somebody to come out on Monday. This was great. Mistakes get made, I realize, and I was just happy that they were going to come out on Monday to fix. Well, in between that call and today, the dishwasher became completely inoperable. A bracket became dislodged, blocked the washing arm, and the dishwasher completely stopped. When this happened, I called the team again to report the new issue so that it would be documented, and it was then that I had learned that I hadn't been added to the schedule AT ALL on Monday so I was going to be wishout a dishwasher for another day. As I mentioned before, I know that it's easy for things to go wrong, so my beef isn't that they did. Rather, it's that the communication has been so bad. Had I not called, I never would have realized that I hadn't been added to the schedule for today and I would have been sitting around all day waiting for them to show up.

Eggbeaters, spatulas, oven mitts, rolling pins, nut roasters. This place is like The Crypt, but…read morewith stainless steel instead of leather. Lots of quality new and used equipment at very fair prices. I bought a commercial grade popcorn machine for peanuts. Wait, did that make sense?

When practicing safe food snobbery, I will always go to this store first!…read more I was recently looking for a place to order a John Boos board. I wanted to find a place in the Seattle area that had these in stock since I was worried about time constraints in shipping. I called the Boos company directly, and they told me to try contacting Bargreen Ellingson and Sur la Table for locations in my area that carried their stock. I called Sur la Table, but they did not have the cutting board I was looking for since it was a custom order item. Next, I called Bargreen Ellingson. I was directed to a customer service rep. The rep informed me that they did not have them in stock, but they could place an order for me. They said it would take 7-10 business days to arrive, and shipping would be $35.95 for ground shipping to come to my home, or $34 to arrive at the store. I complained that I could get it through Amazon for free shipping, but Amazon's site said it would take up to 4 weeks to arrive. So, I decided to go with Bargreen Ellingson. After discussing the price with the rep, I was immensely pleased! Their price was about $90 cheaper than Amazon! Sure, I had to pay for the shipping, but it was still much cheaper! Frankly, I was skeptical about the price because it seemed too good to be true. I got that "aroo?" look on my face and quizzed her to verify she was talking about the same cutting board I was talking about. I couldn't believe it. I asked how that could *possibly* be the right price, and she said: "Well, we buy these things in bulk, so we get a pretty good discount." No exaggeration there, sister! Ultimately the rep offered the shipping to my home for the store rate - $34, so I was a very happy camper. About 15-20 minutes after placing my order, I received a call back from the rep. She was very apologetic and said the item was a custom order item, and would take 4 weeks plus shipping time. She wanted to know if it was okay to proceed with the order, and I told her it was fine. It was a little disappointing that I would have to wait that much longer, but it was somewhat to be expected since Amazon had the same disclaimer. Seven days after placing my order, it arrived! 4 week, schmore weeks. Pfft. It was just as promised, and $60 cheaper than any place I could find online! All in all: great service, great prices, exceeded expectations = WIN! You gained a big, big fan, Bargreen Ellingson!

Bought a New Whirlpool microwave Wednesday November 19th and they Installed it Friday November 21,…read more2025 Came in and took about 35 minutes to install and that was it. Thank you Josh

King and Bunny is the best! We had experienced disappointing issues with a dishwasher installation…read moreattempt from another local company so tried King and Bunny for the first time, based on a friend's recommendation. They took such amazing care of us, from the very first phone call through the helpful installation. They won our business for any future appliance needs based on this experience. We worked with Scott & Brandon to find the right model for our needs and to ensure we wouldn't have a repeat problematic installation attempt like we did with the other company. Josh was then the best installer we've had due to his combination of expertise, efficiency, and overall helpfulness and friendliness.

Huge fan of Home Depot. It's close by when I need home or yard items. Just bought spring items to…read moreenhance my yard and weed killer to annihilate those weeds that grew over the winter time. In my spring clean up I purchased some extra tools and then headed back to return my unused item. No headache, hassle or stink eye look. Just a hello from lady and would you like this back on your VISA. Absolute seamless return justice way I like it. Anyways I'll be back again for something else but today's visit was amazing.

The friendly staff is this store's best asset. Every employee that I've approached has been more…read morethan helpful.

We purchased eight appliances for our kitchen including a washer and dryer at extremely competitive…read morepricing. Alyssa Sample worked with us from start to finish and was the epitome of a premier customer service representative. She is kind, knowledgeable, efficient and very professional. To finalize everything to our satisfaction, she had the backing and full support of her manager, Ryan Conger.

I purchased a new GE Profile dryer from Albert Lee Appliance on May 30, 2026, for $649 plus…read moredelivery and installation. Albert Lee's contracted installers installed it June 5. During installation, the installer did not know the dryer required a water connection for its steam/sanitize functions. After I asked about the steamer, he retrieved a hose from his truck and installed it. There was no apparent supervision or inspection. On June 7, before the dryer had ever been used, the hose connection failed and sprayed water throughout my second-floor laundry room. Water spread through the laundry room and into the main floor below, including through light fixtures, causing significant water damage and buckling floors. I reported the incident to Albert Lee June 8. Although customer service said the matter was being forwarded to a "team," no one from Albert Lee ever came to my home, inspected the damage, or apologized. Representatives from the installation company instead photographed the damage and questioned whether I had touched the hose. I had never used the dryer or touched the connection. I was also told a different type of hose should have been used. Due to the delay, I contacted my own insurance company. Professional mitigation was required, including removal of drywall and flooring and five days of drying equipment. Mitigation costs exceeded $8,000, and restoration is currently estimated at approximately $30,000. I later contacted Albert Lee myself about replacing the dryer. When they finally delivered a replacement, it was visibly damaged and I refused it. Their installers also initially did not know about the flooding or that my washer needed to be reconnected. One installer apologized, which was the first apology I received. Albert Lee sold me both the appliance and installation and should take responsibility for the contractor it hired. Albert Lee should have taken responsibility, provided a meaningful resolution, and refunded the approximately $700 I paid for the dryer as a good-faith gesture given the $30,000 in resulting property damage and the inadequate response to this incident. Do NOT EVER buy from them.

We couldn't be more pleased with the work James and Dave did for us! We recently moved into a 2 bed…read more1 bath home and we were looking to convert the laundry room into an on-suite bathroom. We got several quotes from contractors but Innovation Creation was the most reasonable! Throughout the project, they communicated with us at every step and worked efficiently without sacrificing quality. And, during covid, they always showed up with a mask and left them on throughout the duration of the project.

Innovation Creation isn't just a company, Dave and James put their heart and soul into what they…read moredo. They are fair priced, experienced and professional. They take pride in their work and don't stop until the work is done, and done right. We had them paint the exterior of our home and we got so many compliments from neighbors that we called them back to do our kitchen. My husband and I highly recommend Innovation Creation - huge thanks to Dave and James for all their hard work!