I work with Ferguson and Erica is an awesome designer! She has so much knowledge and she is very do diligent in getting customers taken care of. She goes above and beyond to take care of her customers and helping the customer get answers and guide them in the right direction as far as material and contractors. If you go to Ferguson ask for Erica! :) read more

Don't expect a retail experience like Home Depot here. This is a more of a trade distributor where 95% of the business is plumbers picking up commercial orders, leaving about 5% for the everyday consumer. If you are in the plumbing or construction industry, it's a fantastic spot for streamlined pre-orders. If you're a DIYer accustomed to the self-service style of Home Depot, it's best to skip this location unless you know 100% what you need down to the exact spec, and you're buying in bulk rather than looking for a single part. read more

Worst pipe supply house in Washington. Any Ferguson store is dogshit. If you call the store number, you get directed to corporate prick who treats you like shit. If you can manage to jump through the ridiculous phone tree and place an order/will call, you better have at least 45 minutes when you get there (on a slow day). Tried the give them the benefit of the doubt, but several times I've had the same experience. Take your business to HD fowler or Core and Main way better customer service and your in and out. Stay away from these clowns! read more

Staff aren't knowledgeable on what they sale. Came in for a pice of pipe and they couldn't even tell me what type of activator to use.

I find it amazing that a "plumbing supply store" like this manages to stay in business. . I have only been to their parts/service dept, and have to say their customer service is awful. No one acknowledges you when you come in. Salesmen are always BS'ing with each other and can't be bothered. If they do help you it's very lackluster. You have to be desperate. It's always the last stop for me, 9 out of 10 times it's a disappointment. Store is horribly stocked. I don't like to complain, but it's been so bad for so long. If you want parts, that store in Renton that rhymes with "Mick Len Done" blows them out of the water, good stock, knowledgeable, and much more pleasant. Ferguson for the desperate only. read more

After an incredibly asinine experience between a plumbing sub-contractor and their supplier Ferguson, I've come to realize that it's best to use Ferguson for window shopping and advice, but buy online. There are plenty of alternative on-line (Amazon and HomePerfect)and local retailers (Keller Supply) who offer far better pricing and customer service. Ferguson's in-store representative, Patty was great. She was helpful and very knowledgable. But when it came time to ordering parts, Ferguson notified us (the homeowner) that they could not sell us any parts "until the account was brought current". When we told them that the plumber (who ordered the parts through Ferguson) had been paid 100%, they didn't care and threatened a lien (which by the way, in Washington State are almost totally toothless). In Washington, a supplier can place a lien on your property for goods delivered but not paid for. The problem is you can pay your plumber 100% (as we did) and then have them play games, keep the money, pay late, etc., and result in a lien on your property by virtue of the supplier. The problem for Ferguson is that it's still their problem - any reasonable consumer of plumbing supplies would see that they're coming from Ferguson (where you ordered them). Ferguson refused to supply us with a list of what they claimed had been delivered to our site - saying that was between the plumber and the home owner. How does one know that the items were actually supplied to the site? Setting up an opportunity for a plumber to put things on one person's account and keep the supplies. Again, Ferguson's problem - they provided the credit to the plumber - not the homeowner. Instead of working with us, they decided to pass-on their customer service to the plumber who racked up the bills without paying Ferguson. Ferguson is where we went to pick out the product and Ferguson's name was the product list. Again, Ferguson's problem. Had Ferguson better explained their position, perhaps the mess would be different. They chose not to share important information and made threats that were beyond reproach. The fact is, it is THEIR account with the plumber - not ours. They should be asking themselves FIRST - well before becoming the jerk in the situation - "how do we resolve this with the plumber to make sure the plumber who's using us, is not giving us a bad name. If the plumber hasn't paid us, we need to first go after the plumber." Anyway, we saved 20-40% beyond the lowest Ferguson contractor prices. Ferguson is a huge national company with zero customer accountability. They mistakenly abdicate their customer service to contractors/commercial buyers and completely ignore any input by their final customer. By forcing their contractor clients to be the intermediary, they confuse their position as the recognized supplier with their responsibility to the end user. Use them for advice but buy elsewhere. After the original attempt to post this, Ferguson had the guts to complain to Yelp and have it taken down. Re-written with more to-the-point experience - their efforts only further point out that Ferguson doesn't care about their customer. read more

Sarah from the showroom completely saved our kitchen remodel! We had been stuck on a certain color of Kohler sink but we couldn't get it on a tight timeframe (yes, it was our bad for ordering so late)! We'd been to the competitors and all we got were comments like "you should have ordered it sooner" and "if you go with white now, it's going to look terrible!". Sarah was funny and efficient (one other store made us wait two days to look up if they could get it), while Sarah told us within a matter of minutes. She came up with other ideas and, in the end, came up with a better color in the exact model we had originally hoped to get! Go Sarah! Thanks for hiring such an awesome salesperson, Ferguson! Give that girl a raise! read more

Wow, just called to get some info and the lady who picked up, I assume the receptionist was a rude b!7$/. When telling a potential customer that a department isnt available to answer a question but say it in a stuck up rude manner, you basically tell that potential customer to f@$! off, we dont need your business. Guess what? You won't. My advice to Ferguson, get a receptionist who has better Customer Service skills! read more

Wish I had found them sooner! They have a huge variety of quality products beautifully displayed and highly qualified people to guide you. I wanted the best quality possibly without breaking my budget and Neal was terrific. He listened carefully and then pulled together gorgeous items from their (overwhelmingly large) inventory. Good to know: Build.com and Ferguson are sister companies - so future ordering is easy. Save yourself a ton of time - start your project there and skip going to the big box stores because the items that look the same are apparently slightly different SKU numbers and inferior quality. That's why they are so cheap! read more

I was here March 2011 with great expectations for a main floor bathroom plan- left with poor impression. Again March 2012 for a new construction bathroom & left with very poor attitude, never to return. Rep demonstrated little interest in what I was wanted - basic, little frill, not highend interested. Rep promised pictures, specs & prices for what I choose. 7 days later still hadn't produced to my builder or to me what we asked for. Builder had to 'get on it' & still it failed to please me. We went to the competition of Keller Supply & in 30 minutes she met my every desire. What a difference maturity & experience makes in consultants. Your lose Ferguson. read more

I went to a Ferguson store in Portland and found a pendant light I really liked. When I came back to Seattle I went on-line to look for the light and lo and behold there was a Ferguson on West Marginal Way. I had no idea. I drove down and found the light I saw in Portland and got the price. As I was leaving I saw pendant lights above the receptionist's desk and they were exactly what I needed. I went back to the beautiful sales woman and she found them and ordered them in a matter of minutes. Customer Service was above outstanding. I get compliments from people all times, including a realtor and contractors on these lights. One of these days I will make it to the new store on 1st for the upcoming bath remodel. read more

Lovely showroom with an amazing array of high end plumbing, sinks, toliets, faucets, vessel bowls, etc. Even better than Best Plumbing (on stone way) or Kellers (on 17th near Dravus). Service was much better too. Really extensive and great for those in the thick of remodeling decisions. read more

Avoid Ferguson's at all cost. Worst customer service ever. We ordered entire house of plumbing & fixtures, but could not get service about missing parts. Extremely rude reps on the phone. I talked to both Seattle & Bellevue offices and both were rude. Not sure why contractors use them, but run away fast! read more

We called Ferguson because our contractor likes to use this company. Ferguson staff was unprofessional. First, our appointment was canceled a few hours before the appointment. The company only has weekday appointments, and we were told that we must make an appointment to put in an order. Both my husband and I work, and it is difficult to find a time during the week for us both to attend the appointment. So, rescheduling was very inconvenient. We rescheduled our appointment, and this time it wasn't canceled. We dealt with Sarah, and she was very pleasant and knowledgeable. Then, I was told by the contractor that I needed to purchase the products that we ordered ASAP and we had a question about the order. I called Sarah and left a message on a Thursday. I emailed her on Friday. I called again on Monday, and I was told that I needed to talk to Sarah. I called again on Tuesday, and I left another message. So far, no response. I agree with the previous reviews that it's best to buy online. read more