Formerly known as Sears Outlet, American Freight hasn't changed much since the name change. It's a…read morepretty large space with lots of discount furniture, bedding and appliances on display. They have a wide variety of scratch and dent appliances available at deep discounts. You can take purchased appliances, mattresses, furniture, etc... with you or have it delivered. Staff is friendly and helpful, much more so than when the store carried the Sears label. Parking will never be an issue here as the huge parking lot is more than adequate to support American Freight and the other stores occupying Super Village Square Shopping Center. Multiple points of ingress and egress from Battlefield Boulevard and Military Highway make it a convenient stop.

Clear communication, easy booking, and they came back several times to make sure our refrigerator…read morewas fixed after another company said our refrigerator was too old to be fixed. It's been running great for 6 months since GH repaired it. They know their stuff!

I received a call shortly after putting in a request to repair my washing machine. G&H wasn't even…read moreopen yet, but they responded and asked me to give them a call. They were friendly, courteous and so helpful! Trey came out first thing the next morning which accommodated my work schedule. He was in and out in under and hour from start to finish! Trey was very knowledgeable and even took the time to discuss the repair with me in detail. He thoroughly answered all of my questions. I would highly recommend using G&H for appliance repairs.

The prices are great, but the appliances are hit or miss. We purchased a Whirlpool refrigerator…read morethat lasted less than a year before a No Stuff technician came out and could not figure out the issue--absolutely no help. We hired our own technician who figured out the issue, the fridge had a hole causing the Freon to leak, after which our technician discovered was just a symptom of a bigger issue. Honestly, I would not recommend this business because the unreliability of the quality of the product you receive along with the lack of help to resolve any issues. After this purchase I have vowed to only buy appliances directly from the original stores along with a warranty. The headache and extra money that we had to put in to repair the refrigerator was not worth it.

BEWARE!! I'm in total shock and disappointed in this business who sold me a piece of trash…read morerefrigerator that only lasted three years. When I asked to see what we can do to fix the situation he simply told me that he knew the refrigerators and appliances are not made to last and that are pieces of junk and still Sold it to me without even letting me know or offering any extended warranty or anything.

External agencies, I had a great experience the other day at Home Depot in Chesapeake I had started…read moreto load my cart with two by fours by eight and tens when David C approached me with a smile and asked if he could help in anyway I said sure so he would grab one in and all the other he made sure to inspect the wood for warpage, etc. and of course it was all good quality and after I was done, he asked if I needed help loading it into my truck. I kindly thanked him and said I got it from here. It was just actually nice to get service like I was trained to give when I was growing up!!!

Home Deport is sapose to be the authorized dealer for Ryobi Tools. I was on the Ryobi web Site…read moretoday and made the order for a tool that was to come with two batteries and a charger. This was the only reason I made this purchase. When checking out the price was the same as it was advertised for. When delivered it did not include the batteries and charger. I called the store and texted the main office. I exsplained I filled out all the information with Ryobi. It made no difference, I was made out to be telling lies. As being a Disabled Veteran and being dishonored I will not shop here again! Loyal customers are not respected!

If you're in the market for any new appliances, check out Southland Appliance, located on Indian…read moreRiver Road in the heart of Chesapeake. They have competitive prices on all of the top brands and they also service what they sell. The staff is friendly and very knowledgeable about their products. Check them out, you'll be happy that you did and you can rest assured that you are supporting our local businesses.

We priced a GE Stove at East Coast and Southland Appliance. Southland was over $150 less for the…read moresame product. Installation cost was $250 less than East Coast and a new gas hose was half price at less than $70. The installers took their time to perfectly level the stove, were extremely courteous and respectful compared to when East Coast installed our new refrigerator.

Always helpful staff and great discounted necessities for the garden! I came here to buy garden…read moresoil, top soil and mulch gif my little raised vegetable garden. I had asked for assistance with loading my cart until checkout; and loading them into my small car trunk and passenger seat. The young gentleman was patient, got some plastic liners to not mess up my trunk and seat. He was polite. The cashier was very quick in ringing me up. Always a nice garden needs trip to this store. Not sure why others have not had such great experiences.

Worst customer service. Home Depot online is a JOKE. I ordered a mini fridge from Home Depot…read moreonline. 1. The order came damaged in 4 different spots 2. The outside box was not damaged by any means 3. Which tells me that Home Depot repackaged a damaged fridge and sent it to my house. I talked to Home Depot support and said that they could have USPS pick up the unit at my house with timeframes ranging from 6am to 8pm. They said I could set the fridge on my porch and USPS can pick it up that way (so someone can steal it and I'm out my refund, no thanks) and then they said I could order another fridge but I would have to pay for it and I can't just SWITCH the fridge out. I said no thanks because I'm apprehensive that the same thing will happen. So I had to take my time, energy and money to drop off this damaged item I paid full price for. I go to the store take it back and process the refund. The next day I check my Home Depot account and realized I was DOUBLE charged for the fridge. $259.67 for fridge + extended warranty and 2 other separate charges - 1. For the fridge $222.59 and 2. $37.08 for the extended warranty independently. I called Home Depot support to tell them I have been double charged and they tell me it must be a glitch but they are processing a refund for the $222.58 and $37.08. I got a call about 10 hours later (20 minutes ago about) for the lady to argue with me on the phone saying that the reason I got called the $259.67 was when they ship the item, but it should have dropped off once I got the item and the $222.58 and $37.08 was the actual charge. BUT get this, she stands ten toes down that I wasn't charged TWICE but yet, she recommends I take it up with my BANK and that everything on their side was handled.. I'm absolutely done with Home Depot. I'm sick of these people wasting my time and doing the bare minimum.