My wife and I recently hired Progress Kitchen and Bath for a full master bathroom renovation in our…read morethree-story condo, which included a full Schluter waterproofing system, floor-to-ceiling porcelain tiles, and a new double vanity. While we are absolutely thrilled with the final look, there were a few minor bumps along the way that kept it from being a perfect 5-star experience. Here is the breakdown of our project: Design & Prep with Helen Huff Helen was fantastic from day one. We brought her inspiration photos of the aesthetic we were going for, and she immediately pulled porcelain tiles that perfectly matched and refined our vision. She offered creative layout solutions for the double vanity, the shower, and the niche. Throughout the material selection process, she was patient, responsive, and extremely knowledgeable, even providing us with websites to browse on our own time. A massive bonus: Helen went above and beyond to ensure I had all the specific documentation my insurance company needed to process a related claim. Project Management with Justin Bici Justin was a stellar project manager. We were initially quoted 15-25 business days, but the team finished ahead of schedule in just 10 business days. Justin visited the site almost every day to ensure the job was on track, and he was incredibly responsive to all of my texts and calls. Every timeline he provided was met exactly as promised, and he offered a lot of great insight based on his experience. Even when the vanity sub-contractors did a mediocre job on the caulking, Justin informed me he would remediate the issue and would schedule someone to come out and fix it. Albert & the Crew & Technical Execution The technical execution of the shower itself is top-notch. The crew manager Albert clearly had years of experience and knew exactly how to handle and properly install the Schluter waterproofing system. The precision of the porcelain installation is beautiful--the cuts and edges are incredibly clean and precise. Seeing that floor-to-ceiling tile go up and the double vanity finally set in place was easily the absolute best moment of the project! Areas for Improvement (Why 4 Stars) Because our master suite is on the third floor, the crew stored their materials in our bedroom. While this made logical sense so they didn't have to carry things up and down the stairs constantly, we wish they had been more cautious. Unfortunately, we found a couple of chips in my wife's makeup vanity from materials being moved in and out of the room. Additionally, the post-renovation cleanup was lacking. We expected the floors to be restored to their pre-renovation condition, but we found scuffs on the floor that couldn't easily be removed with regular soap and water. The Verdict Helen, Justin, Albert and the tile crew delivered a beautiful, high-end bathroom. The design, project management, and tile expertise were exceptional. If the crew had been just a bit more careful with our personal furniture and the final site cleanup, this would be an easy 5 stars. I still highly recommend Progress Kitchen and Bath.

Great Service! Best desicion ever to invest. Trust the process. We love the end results. Thank you…read moreso much Justin , our project Manager. Always approachable with any questions you may have! On point with everything. Shout out to Jacky for getting us started, helping us to select the materials.

I went to Nolan's to make a purchase a few items for my bathrooms. I had the distinct pleasure of…read moremeeting their salesperson, Cassidy. I was most impressed with her honesty, breadth of her knowledge on products. Her ability to communicate I felt immediate trust as she discussed the product I needed. Cassidy is one in a million, great communicator, extremely nice and smart. Probably the best sales interaction I've experienced of all time.

I ordered everything I needed to renovate my bathroom back in early June from a bog box store. I…read morereceived everything except for the shower enclosure fairly quickly. I finally received the 4 piece shower at the end of September and found it in about 12 pieces. I needed to get this project going as I had already paid the plumber for half of the project in June. I went to Noland and sat down with one of their friendly representatives to see what my options were. I decided on a unit that satisfied my needs and that was in stock right there. It was delivered to me the next day and in perfect condition. Noland saved my renovation and at a better price than I would have paid at that other store. My Strongest Recommendation.

I want to thank home town kitchen for the hard work that was accomplished in my kitchen I love it…read more Ryan gave me some great ideas so glad I listened love my drawers for my pots and pans Josh worked very hard to make sure all was done correctly Getting a kitchen done we all have some hiccups but both Ryan and Josh were on it to get it corrected fixed whatever was needed!!! I would highly recommend these guys they are quick to respond and if they did any other kind of work I would hire them in a quick min!!!!

After 30 years, we remodeled our kitchen. We did our due diligence and went to 7 cabinet companies…read moreand 2 big box stores before meeting with Ryan at Hometown Kitchen Cabinets, LLC. Ryan was knowledgeable, professional and personable to work with. He helped us to find quality hardwood cabinets. Within, 3 weeks the Fabuwood cabinets were delivered directly to our home from the factory and Ryan and Peter, the gentleman was was the cabinet installer, unloaded and inspected each piece before carrying them inside. Peter installed the cabinets in the coming days and was detail oriented and thorough. We are extremely satisfied and highly recommend working with Hometown Kitchen Cabinets, LLC.

Great service from beginning to end…read more They use quality materials in their cabinets, they will last for ever. The doors and drawers close automatically after a certain point. Handles and drow pulls are "arthritis friendly". The design team in the beautiful showroom LISTENS to you so they can help you make good selections. They don't try to upsell you and work with in your budget. The sub-contractors they use for electrical and plumbing are super! They show up on time, do great work and leave the work area like they've never been there. If issues arrive the work with you to quickly solve it and make alternative suggestions IF needed. I love these folks and will have them convert my tub bath into a walk in shower next.

Greenwich has remodeled our kitchen and have done a great job. We worked with a set on the design,…read moretheir onsite team lead by Rip were organized and stayed in schedule. Wendy corresponded daily to notify you of exactly who would be in your home. Their product was great cabinet work, drywall, painting, electrical were exceptional. Highly recommend!!

ODC Enterprises completed an exceptional and timely job on my home. In early June, I noted my…read moreattack roof vent fan was not working. I submitted multiple online estimate requests. ODC replied same day. I also wanted to get my chimney cap replaced or refurbished. After three estimates from local Hampton Roads general contractors, ODC was the cheapest. ODC also included a "Roof Tune-Up" where the entire roof was inspected, replaced pipe donuts, clean-up of roof vents and pipes (sanded and painted), nail pop-ups repaired, repairs to flashing, and replaced missing or damaged shingles. Upon completion, I was provided with before and after pictures. The owner, Terry, came out to my property to complete the initial inspection and estimate. And he returned upon completion to inspect all work. ODC worked with my timeline and was respectful of my property. Thank you ODC for a job well done. I recommend ODC and will reach out to them again if I have future needs.

Terry was very easy to work with.. Jamie's work was excellent. He was very conscientious and the…read morequality was great. I have no complaints. ODC: - repaired the interior ceiling. - repaired the siding in 4 places - repaired the soffit in one place - repaired and installed new glass in a window that was broken. The ceiling had moisture damage from condensation around the vents. They look brand new now.

Continually pleased with my experience at Ferguson--whether it be as a homeowner or on behalf of my…read moredesign clients. Each time I walk through those doors, I am offered a warm welcome (and a life-sustaining coffee!) Not once have I felt I was a bother or like I was interrupting anyone's day, which is sadly not the case in all establishments. Aside from a pleasant experience, the team at Ferguson exceeds expectations with their in-depth product knowledge. I truly value the investment of continued education and how that information is then shared with me and my clients, equipping us to make the best selections with complete clarity. Where I feel Ferguson shines brightest is in their handling of any issue that may arise. When life inevitably throws a wrench, the true measure of service is how any wrinkle is addressed. The Ferguson staff has yet to disappoint, bending over backward to smooth any issue out whether it is their responsibility or not. With that in mind, shop at Ferguson with confidence that you are receiving the best service before and after your purchase!

I am extremely upset with this entire experience, and I've already shared my disappointment with…read moremultiple people and will continue to do so. It should never take months of back-and-forth just to receive appliances. After all that waiting, the presite technician showed up only to tell me that both the electrician and the kitchen designer did shotty work and that "they should know better." After waiting all this time, the presite appointment was not only unhelpful but completely inappropriate. Instead of reviewing the site professionally or offering solutions, the presite technician made dismissive and unprofessional comments, stating that the electrician and the kitchen designer did "shotty work" and that "they should know better." There was no attempt to work collaboratively or explain what was actually needed to move forward. The appointment felt more like blame-shifting than a productive step in the process. Additionally, I felt uncomfortable during this appointment. I was alone in my home, and the way I was spoken to felt condescending and dismissive. I genuinely felt that I was treated this way because I am a woman and was alone at the time. That is completely unacceptable and should never happen in a professional setting. When the installers finally arrived today, they were professional and courteous, which I appreciated. Unfortunately, during the installation, our vent hood was scratched. This is especially upsetting given how long we waited and how much this project has already cost us in time and stress. Now we are left dealing with additional repairs and coordination that should never have been our responsibility. Throughout this process, I reached out to the manager, Olivia, several times. I even contacted designers who said they would email her directly on my behalf. Not once did I hear from her. On top of that, in six months, we have never once heard from Malieka, who took our credit card information and then completely disappeared. There was no follow-up, no communication and no accountability. We are not wealthy people. We saved, planned and chose to invest our hard-earned money into a nice kitchen, and we trusted this company with that investment. After everything we've dealt with, I will never spend another dime here again, and I plan to make sure others know about this experience as well. If Olivia were a true manager, she would have listened, communicated, and addressed concerns. Instead, she did absolutely nothing. This has been one of the most disappointing customer service experiences I have ever had.