Continually pleased with my experience at Ferguson--whether it be as a homeowner or on behalf of my…read moredesign clients. Each time I walk through those doors, I am offered a warm welcome (and a life-sustaining coffee!) Not once have I felt I was a bother or like I was interrupting anyone's day, which is sadly not the case in all establishments. Aside from a pleasant experience, the team at Ferguson exceeds expectations with their in-depth product knowledge. I truly value the investment of continued education and how that information is then shared with me and my clients, equipping us to make the best selections with complete clarity. Where I feel Ferguson shines brightest is in their handling of any issue that may arise. When life inevitably throws a wrench, the true measure of service is how any wrinkle is addressed. The Ferguson staff has yet to disappoint, bending over backward to smooth any issue out whether it is their responsibility or not. With that in mind, shop at Ferguson with confidence that you are receiving the best service before and after your purchase!

I am extremely upset with this entire experience, and I've already shared my disappointment with…read moremultiple people and will continue to do so. It should never take months of back-and-forth just to receive appliances. After all that waiting, the presite technician showed up only to tell me that both the electrician and the kitchen designer did shotty work and that "they should know better." After waiting all this time, the presite appointment was not only unhelpful but completely inappropriate. Instead of reviewing the site professionally or offering solutions, the presite technician made dismissive and unprofessional comments, stating that the electrician and the kitchen designer did "shotty work" and that "they should know better." There was no attempt to work collaboratively or explain what was actually needed to move forward. The appointment felt more like blame-shifting than a productive step in the process. Additionally, I felt uncomfortable during this appointment. I was alone in my home, and the way I was spoken to felt condescending and dismissive. I genuinely felt that I was treated this way because I am a woman and was alone at the time. That is completely unacceptable and should never happen in a professional setting. When the installers finally arrived today, they were professional and courteous, which I appreciated. Unfortunately, during the installation, our vent hood was scratched. This is especially upsetting given how long we waited and how much this project has already cost us in time and stress. Now we are left dealing with additional repairs and coordination that should never have been our responsibility. Throughout this process, I reached out to the manager, Olivia, several times. I even contacted designers who said they would email her directly on my behalf. Not once did I hear from her. On top of that, in six months, we have never once heard from Malieka, who took our credit card information and then completely disappeared. There was no follow-up, no communication and no accountability. We are not wealthy people. We saved, planned and chose to invest our hard-earned money into a nice kitchen, and we trusted this company with that investment. After everything we've dealt with, I will never spend another dime here again, and I plan to make sure others know about this experience as well. If Olivia were a true manager, she would have listened, communicated, and addressed concerns. Instead, she did absolutely nothing. This has been one of the most disappointing customer service experiences I have ever had.

Two years ago we noticed the roof in the kitchen (below the master bath) was deterioting. The home…read morewas original 1972, so obviously had a shower pan leak. We contacted Kitchen and Shower Expo and had them do the work, which entailed replacing the shower pan, some carpentry work, and retiling the bottom section of the walk in shower ($8k). Less than 2 years later, the grout around the drain for about a foot and a half is COMPLETELY gone, it sags a bit, a cut tile by the drain is broke, and now I see a brown spot developing on the ceiling directly below it, indicating a leak. I am a firm believer that crap happens... It just needs to be fixed. We contacted them, and while yes I understand it is out of the 1 year window, they refuse to fix their issue without almost $1000 payment. Fine... The contract says 1 year, they can do that, even though I feel it is a poor business practice not to see that this as something beyond the contract. As she said, "We have never seen damage that bad in such a short period of time." She says it's lack of maintenance, the 3 other companies that have see it in person say otherwise. Being that, I just want to make sure future customers see what COULD happen to them, and weigh the risks. Now, Star will probably come on here and say we didn't maintain it... The original shower had been here for 51 years, and other that your typical wear and tear, the grout was good condition. She's also going to point out a piece of tile that broke off in the corner of the shower, and insinuate it fell off the side trim because of lack of upkeep. That piece of tile was one of the pieces that broke off around the drain, NOT the side trim. I have inspected the wall trim... No piece is missing. They did a fine job along the wall. No complaints there. So, long story short, 51 years, grout was still good. Kitchen and Bath Expo replace it, and less than 2 years the shower itself is worse than it was before. Is this a one off situation? Maybe. It's up to you if you want to risk it.

Star designed the bathroom and it turned out beautiful. I have received a lot of compliments. The…read morecrew that came was excellent. You could tell they knew what they were doing. They addressed every concern through out the whole process. They always showed up on time. I am extremely satisfied and I would highly recommend Kitchen and Bath Repo.

Great service from beginning to end…read more They use quality materials in their cabinets, they will last for ever. The doors and drawers close automatically after a certain point. Handles and drow pulls are "arthritis friendly". The design team in the beautiful showroom LISTENS to you so they can help you make good selections. They don't try to upsell you and work with in your budget. The sub-contractors they use for electrical and plumbing are super! They show up on time, do great work and leave the work area like they've never been there. If issues arrive the work with you to quickly solve it and make alternative suggestions IF needed. I love these folks and will have them convert my tub bath into a walk in shower next.

Greenwich has remodeled our kitchen and have done a great job. We worked with a set on the design,…read moretheir onsite team lead by Rip were organized and stayed in schedule. Wendy corresponded daily to notify you of exactly who would be in your home. Their product was great cabinet work, drywall, painting, electrical were exceptional. Highly recommend!!

The floor supervisor Taylor was amazing! She literally walked us through our selection and if that…read morewasn't enough she prevented what would have been a major mistake from occurring. She is very knowledgeable, professional, and goes the extra mile!!

Well that was easy…read more Floor & Decor made finding and buying tile and flooring ridiculously easy. We brought some pictures with us of what we had in mind for our new bathroom and the knowledgable salesperson took us to where we needed to be and spoke to us about the pros and cons of the various types of materials and styles. We learned more in 30 minutes than from all of the books and magazines we poured over for weeks. In addition, F&D is used to working with contractors, so they're open early (7 am) to accommodate. The prices are competitive with anything we saw at Home Depot or Lowe's and the stock, quality, knowledge, and overall service was 1000% better. We made our entire purchase on the spot and they loaded up my truck within 20 minutes. Any material we don't use can be returned for full refund. Pretty awesome. I would recommend this as the go to place for tile and flooring without hesitation!

I want to thank home town kitchen for the hard work that was accomplished in my kitchen I love it…read more Ryan gave me some great ideas so glad I listened love my drawers for my pots and pans Josh worked very hard to make sure all was done correctly Getting a kitchen done we all have some hiccups but both Ryan and Josh were on it to get it corrected fixed whatever was needed!!! I would highly recommend these guys they are quick to respond and if they did any other kind of work I would hire them in a quick min!!!!

After 30 years, we remodeled our kitchen. We did our due diligence and went to 7 cabinet companies…read moreand 2 big box stores before meeting with Ryan at Hometown Kitchen Cabinets, LLC. Ryan was knowledgeable, professional and personable to work with. He helped us to find quality hardwood cabinets. Within, 3 weeks the Fabuwood cabinets were delivered directly to our home from the factory and Ryan and Peter, the gentleman was was the cabinet installer, unloaded and inspected each piece before carrying them inside. Peter installed the cabinets in the coming days and was detail oriented and thorough. We are extremely satisfied and highly recommend working with Hometown Kitchen Cabinets, LLC.

***UPDATE TO ORIGINAL POST** - owner reached out and sent…read moresomeone to the house to correct their installation. Overall I'm happy with the quality of the product- and I'm happy for the fact that they corrected the situation . --------------------------- "NO guarantee of product" - improper installation I went with stonewood kitchen for a whole new kitchen remodel and they also did the installation. 5 years after the install the cabinets began separating at the seam. If you look at the pictures- my pantry system they installed was not correctly done and lack proper structure and support since the side cabinet wall started separating.I do not have excess weight on the shelves - and you can see no damage from misuse. There is perfect separation at the seam as indicative of improper installation and/or faulty design. I reached out to the company and they said they do not guarantee their product

zero stars not available! These people are rude, cannot communicate the simplest of ideas in…read moreEnglish and will literally yell at you in another language when they either don't understand or run into a problem. I will NEVER use them again. I would literally pay any markup to avoid the lousy service, communication and abuse. I come from immigrants, so don't misunderstand, the issue is bad service and communication!

Kevin was a pleasure working with and he knows what he's doing and so does his crew. They are…read moreprofessional and helpful and very pleasant. I would highly recommend them to anyone! it was a very good experience.

We recently remodeled our primary bathroom. B&T did an excellent job providing and installing our…read morecountertops. They were timely and professional. Thank you for a job well done!

Our experience with The Bath Shop had both frustrating lows and ultimately a strong recovery…read more At the beginning, everything felt promising. Cat, the designer, was fantastic to work with--knowledgeable, responsive, and easy to communicate with. We were pleasantly surprised by how quickly we were able to get on the schedule, and at that point, we felt confident we had chosen the right company. Unfortunately, once the work began, it became clear that the quality of the initial installation was not acceptable. The shower pan did not drain properly, the original 20-year-old liner was not replaced, and there were a number of cut corners that raised serious concerns. It was disappointing, especially given the cost and our expectations going into the project. That said, what truly turned the experience around was how the company handled these issues. Aaron and Noah stepped in and responded in a very professional and accountable way. They took our concerns seriously and committed to making things right. A new crew was brought in, and the difference was night and day. The second crew was professional, efficient, and clearly took pride in their work. They redid the project properly, addressed all previous issues, and delivered a final result that we are genuinely happy with. While the process had its hiccups, the company's willingness to stand behind their work and correct mistakes restored our confidence. In the end, we are very pleased with the finished bathroom and appreciate the effort it took to get there.

I used Kitchen and Bath shop for an owner's suite bathroom remodel. The process was very smooth,…read morethe work started and completed on time, and the contractors were very respectful of my home. The work exceeded my very high expectations. I would definitely use them again!! Highly recommend!!