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Innovative Surfaces Group

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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Kitchen & Bath Shop - Chesapeake - Vanity, medicine cabinet, flooring

Kitchen & Bath Shop - Chesapeake

(13 reviews)

My wife and I recently hired Progress Kitchen and Bath for a full master bathroom renovation in our…read morethree-story condo, which included a full Schluter waterproofing system, floor-to-ceiling porcelain tiles, and a new double vanity. While we are absolutely thrilled with the final look, there were a few minor bumps along the way that kept it from being a perfect 5-star experience. Here is the breakdown of our project: Design & Prep with Helen Huff Helen was fantastic from day one. We brought her inspiration photos of the aesthetic we were going for, and she immediately pulled porcelain tiles that perfectly matched and refined our vision. She offered creative layout solutions for the double vanity, the shower, and the niche. Throughout the material selection process, she was patient, responsive, and extremely knowledgeable, even providing us with websites to browse on our own time. A massive bonus: Helen went above and beyond to ensure I had all the specific documentation my insurance company needed to process a related claim. Project Management with Justin Bici Justin was a stellar project manager. We were initially quoted 15-25 business days, but the team finished ahead of schedule in just 10 business days. Justin visited the site almost every day to ensure the job was on track, and he was incredibly responsive to all of my texts and calls. Every timeline he provided was met exactly as promised, and he offered a lot of great insight based on his experience. Even when the vanity sub-contractors did a mediocre job on the caulking, Justin informed me he would remediate the issue and would schedule someone to come out and fix it. Albert & the Crew & Technical Execution The technical execution of the shower itself is top-notch. The crew manager Albert clearly had years of experience and knew exactly how to handle and properly install the Schluter waterproofing system. The precision of the porcelain installation is beautiful--the cuts and edges are incredibly clean and precise. Seeing that floor-to-ceiling tile go up and the double vanity finally set in place was easily the absolute best moment of the project! Areas for Improvement (Why 4 Stars) Because our master suite is on the third floor, the crew stored their materials in our bedroom. While this made logical sense so they didn't have to carry things up and down the stairs constantly, we wish they had been more cautious. Unfortunately, we found a couple of chips in my wife's makeup vanity from materials being moved in and out of the room. Additionally, the post-renovation cleanup was lacking. We expected the floors to be restored to their pre-renovation condition, but we found scuffs on the floor that couldn't easily be removed with regular soap and water. The Verdict Helen, Justin, Albert and the tile crew delivered a beautiful, high-end bathroom. The design, project management, and tile expertise were exceptional. If the crew had been just a bit more careful with our personal furniture and the final site cleanup, this would be an easy 5 stars. I still highly recommend Progress Kitchen and Bath.

Update on shower and bathroom they did a great job.the project manager Justin was very helpful and…read moremade sure all went well.

Sunrise Kitchen Bath And More

Sunrise Kitchen Bath And More

(4 reviews)

I delayed writing this review because the experience was so upsetting, but I feel a responsibility…read moreto be honest for future customers. Based on my experience, I would not recommend Sunrise Kitchens Baths and Closets. It's important to note that the majority of this company's positive reviews are from previous ownership. Since the business was sold in September 2024, many of the employees referenced by name in those reviews are no longer with the company, which provides important context for prospective customers. My kitchen project was plagued by serious issues from start to finish and ultimately dragged on for 13 months, despite being promised a fully functioning kitchen completed within a few weeks. Despite being promised a "streamlined" and professionally managed project, that is not what I experienced. There was a clear lack of consistent project management throughout the renovation. Over the course of the project, I worked with at least five different individuals who were identified as managing my project, which is supported by written communication and documentation. For the majority of the project, no project manager came to my home to oversee work. Project management oversight did not occur until the final month, after DPOR became involved. Prior to that, subcontractors/employees were frequently sent to my home without clear direction and often asked me what they were there to do. Work was performed that was not included in my contract, and afterward I was demanded thousands of dollars for this non-contracted work. No clear or itemized breakdown was ever provided explaining what was done, why it was done, or why it was supposedly required. I never agreed to this work, never approved it through signed change orders, and never consented to the additional cost. Despite this, the company refused to move forward or complete the project unless this unapproved payment was made, effectively holding the project hostage over charges I never agreed to. After two mediations, the company ultimately agreed that I did not owe payment for one of the change orders because the HVAC work in question should never have been done. That work involved replacing ductwork that had already been replaced earlier that year by another company and was still under warranty. In addition, changes were made to cabinetry without my consent, again with no signed change orders. Additional HVAC work was completed without a permit and was not up to code. After personally contacting a city inspector, the company was required to redo the work and have it reinspected. Documentation -- including proof of purchase, warranties, and permits -- was repeatedly requested and never fully provided. Due to the seriousness of these issues, I filed a formal complaint with DPOR (Virginia Department of Professional and Occupational Regulation). Following their investigation, the company was found to be in violation of regulations. What made this experience especially frustrating was the lack of transparency, poor communication, and unwillingness to fix mistakes. A kitchen renovation is a major financial and emotional investment, and this company did not treat it with the care or professionalism it deserves. I strongly encourage anyone considering this company to look closely at the timing of the reviews, ask detailed questions, and ensure everything is clearly defined and signed in writing before proceeding.

I would not recommend Sunrise Kitchen & Bath. The entire process was frustrating and disappointing…read more We went with them for a streamlined process, and it was honestly a disaster. Our project manager and designer, Shannon, was disorganized, made false assurances, and only completed necessary tasks after being asked repeatedly. We purchased a home and found out shortly after moving in that all three bathrooms needed a complete remodel. After receiving multiple bids, I decided to go with Sunrise because they stated they could remodel all three bathrooms at the same time in two weeks. Since the remodel required us to leave the home, the promise of two weeks was a huge selling point. She also stated everything would be designed and ordered before the demolition started so that the project would move quickly and smoothly. Even in the beginning, she would not deliver on her promises from emailed quotes, mock-ups, and pictures. She always had a reason she didn't send what she promised. We went in on a Friday and picked out the counter tops, counters, flooring, and tiles. The next day she sends me a text stating the team wants to start demo on Tuesday. I question the fact that nothing has been ordered but she guarantees me everything will run smoothly and ordering will not have any delays. They came in and started demo but didn't have the items they needed to complete the job. I would ask the contractors for daily updates on the process and they would say, "oh tomorrow we plan to install the shower or tub?" And I would say, "How? They haven't been ordered?" We had to contact Shannon on multiple occasions and remind her that we hadn't ordered items, and the contractors were needing them. Ordering was a complete disaster. Shannon would send us pictures from Amazon and tell us to choose. Then she would inform us that that item wasn't in stock or delayed and we needed to pick something else. The cabinet she ordered for one bathroom wasn't the correct size which wasn't realized until it was assembled and unable to fit the space. The shower unit for one bathroom was ordered four times because it arrived multiple times broken or cracked. She tried to tell me Amazon had high quality items when I complained about her just picking what Amazon had available. The shower door was the wrong size and didn't fit another bathroom. So many problems continuously. She stated she would help with the accessories and paint. NOPE. She kept saying she would help pick out the paint and do mockups, but the contractor informed me on a Friday night he needed the paint Monday morning or they had nothing to do so I just picked it out myself. We saw Shannon twice during the first two weeks and that was when I didn't like a design aspect and stopped the project and the second time was when she needed a payment. After 2 1/2 weeks, the contractors came here and there for miscellaneous tasks and then couldn't do anything else so at 4 weeks the project just stopped. NOT ONE BATHROOM COMPLETE. We were missing shower doors in two bathrooms, lighting in two bathrooms, and countertops in all three. We had to take baths in the only useable tub by flashlight for weeks. Around week seven we got a shower door so we could finally take showers. At the end of week eight, after Shannon told me multiple times the counter tops were still delayed, I finally started calling around to countertop companies to locate the company she used. I found them and when I told them that we had been waiting on counter tops for six weeks, they said they were waiting on Shannon to schedule them to come out and remeasure since the first measurements were incorrect due to the wrong counter measurements. The countertops were not delayed, they weren't even cut because they didn't have measurements. I scheduled for them to come back out and measure the next day. A few hours later, Shannon contacts me letting me know that the countertop company needs to come remeasure acting as if I wasn't the one that contacted them. I told her how disappointed I was in the company and how everything had been handled horribly. She again had excuses and never took fault for anything. We finally received countertops about week ten, but our master shower was still without a door. Since she said Amazon couldn't deliver the door we wanted, she would do us a "favor" and have a custom door made. At week 12, we finally received our master shower door. She finally comes by, and we go through all the small things that need corrected and create a final punch list mainly of painting and caulking fixes. We also tell her our garage is full of all the demo trash (old counters/toilets/large boxes) since the dumpster was taken weeks before the project was completed. She tells me I must pay the final payment and as I tell her, I don't want to because they aren't going to complete the job. I openly told her how unreliable they have been and how this entire experience has been ho

Innovative Surfaces Group - kitchenandbath - Updated May 2026

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